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    The Shipper's Toolbox by Refund Retriever

    Small parcel shipping and logistics are complicated. Sometimes a shipper just needs someone in their corner, that is why we created this podcast. Refund Retriever has been providing businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. Shipping & Ecom Podcast
    en100 Episodes

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    Episodes (100)

    Get More Amazon Reviews: Do's and Don'ts

    Get More Amazon Reviews: Do's and Don'ts

    Related Blog: https://zurl.co/NaGS

    As Amazon continues its rapid growth, consumers depend on consumer reviews more than ever before.

    Reviews are beneficial for shoppers and one of the most effective ways to boost conversion, credibility, and overall e-commerce presence. Reviews can make or break existing or new products, but there is more to consider.

    Amazon is constantly updating its Terms of Service (TOS). This is important when it comes down to your product reviews. You must approach it the correct way by following rules and leveraging them to their maximum success. We will review a few dos and don’ts about your Amazon product reviews. 

     

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

     

    How to get a UPS Guaranteed Service Refund - Late Delivery

    How to get a UPS Guaranteed Service Refund - Late Delivery

    All UPS ground and express packages are guaranteed to arrive on time, or it's free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request must be within 15 days of the originally scheduled delivery date.

    • What happens if UPS does not deliver on time?
    • I submitted a refund request. What's next?
    • What does a UPS GSR look like?
    • Requesting a refund for your business is not difficult.

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    FedEx vs UPS in 2021

    FedEx vs UPS in 2021

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

     

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    UPS Restricted & Prohibited Items

    UPS Restricted & Prohibited Items

    UPS is one of the significant carrier companies to use if you are looking to send items cross-border. However, it is crucial to be familiar with some of their carriage conditions, especially their restricted and prohibited items. Be mindful of UPS shipping restrictions. That way, you can guarantee that your account remains in excellent standing. In particular, that your packages can land at their final destination on time.

    • UPS Restricted Items
    • UPS Prohibited Items
    • UPS Prohibited Items that can be shipped on a contractual basis: 
    • UPS Shipping Size Restrictions 

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    FedEx Restricted & Prohibited Items

    FedEx Restricted & Prohibited Items

    When shipping a package, FedEx, UPS, and USPS come to mind. All these carriers have certain restrictions for items that are prohibited from shipping. It is essential to be mindful of FedEx shipping restrictions to ensure your account remains in good standing and that your packages reach their final destination.

    • Why Are Items Prohibited?
    • FedEx Prohibited Items
    • What are Restricted Items?
    • FedEx Restricted Items
    • FedEx Size Restrictions
    • Conclusion FedEx Shipping Restrictions

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    FedEx Surcharge and Minimum Charge Reductions

    FedEx Surcharge and Minimum Charge Reductions

    Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions.

     

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    FedEx Peak Surcharge Increases on June 21, 2021

    FedEx Peak Surcharge Increases on June 21, 2021

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    What is SellerActive?

    What is SellerActive?

    Tim Bildstein, Sales Supervisor, from SellerActive joined Brian C. Gibbs on The Shipper's Toolbox.

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Amazon Inventory Performance Index (IPI)

    Amazon Inventory Performance Index (IPI)

    Amazon Inventory Performance Index (IPI) is a number between 0-1000. This number covers FBA inventory health. Amazon IPI captures low inventory and excess inventory levels of your FBA SKUs. Amazon’s IPI can benefit both you and Amazon. Amazon’s inventory performance index score combines the preceding three months of sales, inventory levels, and expenses into a unique rolling metric updated each week.

    Why is an IPI important for FBA Sellers?

    What is a good score to maintain?

    What is Amazon IPI based on, and what does it affect?

    How to Improve your Amazon IPI? 

    Low Inventory Performance Index Consequences 

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related blog: https://zurl.co/IUlf

    2021 UPS Rate Increase Impact Study

    2021 UPS Rate Increase Impact Study

    Every year shipping prices go up, and many businesses absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to 2020. UPS rates increased by 4.9% on average for 2021, and accessorial fees also increased

    How do we determine shipping costs?

    Compare 2020 vs. 2021 UPS Ground Shipment

    What is the published difference in 2020 vs. 2021?

    What is the discounted difference in 2020 vs. 2021?

    What is the applied 2021 UPS price increase to this package?

    How do I lower my UPS shipping costs?

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related blog: https://zurl.co/u4O5

    FedEx & UPS Late Delivery Waiver Status Update April 2021

    FedEx & UPS Late Delivery Waiver Status Update April 2021

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    UPS My Choice Benefits for Consumers and Shippers

    UPS My Choice Benefits for Consumers and Shippers

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Remove inventory from Amazon FBA

    Remove inventory from Amazon FBA

    Amazon FBA sellers often find themselves in a position of needing to reduce inventory. But, returning or disposing of products from Amazon FBA centers isn’t free. If the merchandise is not selling, it might be beneficial to avoid long-term storage fees. We will explain why removal could be helpful and how to accomplish a successful removal.

    Why remove inventory from Amazon FBA centers?

    Inventory removal tips

    Cancel a Removal Order?

    FBA removal order fees  

    Removal order transactions

    Remove inventory from Amazon FBA automatically.  

    Damaged or incorrect removed items

    Make the call to remove inventory from Amazon FBA.

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related Blog: https://zurl.co/ZImH

    Amazon Stranded Inventory

    Amazon Stranded Inventory

    Many FBA sellers might not be conscious of stranded inventory within seller central. But, it is an issue that all sellers must address regularly. Stranded inventory limits your products from being sold and affects your IPI. Therefore, let’s dive into this issue.

    What is stranded inventory?

    Stranded inventory is a product that has been deposited in Amazon’s warehouse. But, there’s no longer an active listing for the stock. As a result, Amazon’s millions of customers are unable to buy the inventory.

    Why FBA inventory may become stranded

    Where to find stranded inventory

    Preventing unsaleable inventory

    Fix Stranded Inventory

    How can Refund Retriever help lower your FedEx/UPS and FBA costs?

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related Blog: https://zurl.co/CwgI

    2021 UPS Rate Increase, Part 2: General Rate Increase (GRI)

    2021 UPS Rate Increase, Part 2: General Rate Increase (GRI)

    Coming on the heels of the 2021 FedEx shipping increases, the 2021 UPS Rate Increase is here! UPS announced increases in the 2021 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net 4.9% effective December 27, 2020.

    In addition to daily package rates increasing, other changes will increase your shipping charges. Effective January 10, 2021, additional handling regards any package with its length plus girth combined exceeding 105 inches. These are in addition to the many accessorial fee increases we covered in our 2021 UPS Rate Increase, Part 1: Accessorial Fee blog post.

    UPS Price Increase

    2021 UPS Rate Increases

    Minimum Charge Increase

    How to Mitigate the Yearly Shipping Rate Increase

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related Blog: https://zurl.co/GZb1

    UPS and FedEx Late Payment Fee

    UPS and FedEx Late Payment Fee

    As with all vendors, FedEx and UPS like to be paid promptly. Since 2003, there has been a 6% UPS late charge penalty. Now, there will be a FedEx late fee penalty that mimics that of UPS. 

    When do FedEx late fees apply?

    When do UPS late fee penalties apply?

    How do I avoid late penalties?

    UPS Prepayment Plans

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

     

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related Blog: https://zurl.co/X0n5

    Ask the Experts- BigCommerce

    Ask the Experts- BigCommerce

    Andrew King of BigCommerce joined us to discuss all things BigCommerce

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    2021 FedEx Price Increase Part 2: General Rate Increase (GRI)

    2021 FedEx Price Increase Part 2: General Rate Increase (GRI)

    The 2021 FedEx Price Increase will move into effect on January 4th, 2021. FedEx Express shipping rates will rise by an average of 4.9% for Domestic, Export, and Import services, just as they did in 2020. Plus, FedEx Ground and Home Delivery rates will also increase by a percentage of 4.9%. FedEx SmartPost shipping rates will also increase. 

    FedEx Ground Price Increases

    Home Delivery Rate Increases

    FedEx Express Rate Increases

    Other 2021 FedEx Changes

    Minimize the Impact of 2021 FedEx Price Increase

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

    Related Blog: https://zurl.co/gzl9

    2021 FedEx Rate Changes, Part 1: Surcharges

    2021 FedEx Rate Changes, Part 1: Surcharges

    Effective January 4, 2021, all FedEx shippers will endure shipping rate changes. It is crucial to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 4.9%. Also, beginning January 2021, FedEx will charge a 6% late fee. This late fee will apply to customers who don’t pay their statements within their agreed-upon payment terms.

    Shipping Changes to Fuel Surcharge

    FedEx Shipping Changes to Minimum Net Charges

    Other 2021 FedEx Changes

    Lessen the 2021 FedEx shipping rate changes impact on your company

    Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

    Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

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