Michelle Ossmann, PhD, MSN started her career as a Nurse practitioner, delivering services to patients in need. She saw an opportunity to use design to better support more patients at scale, and just as importantly, the Nurse practitioners and other health care team members who face a storm of beeps, flashes, and technology intersecting with the care and emotions of the hospital ward.

As part of this work, she took a deep dive into the fundamental literature around hospitality, something that is deeply ingrained in human culture, across continents, religions, and time. It’s a set of shared values, fundamental to the human experience, and sharing food and breaking bread is the third of three attributes that define it.

Please join me in welcoming Michelle Ossmann to Work 20XX

I heard Michelle at another webinar (Thanks Mark Catchlove), and was so excited she accepted the invitation to share her knowledge with the Work 20XX community. The host-guest, hospitality frameworks are generalizable across several applications and a useful framework for those feeling challenged by the evolving workplace landscape.

YouTube Video
https://www.youtube.com/watch?v=h8uCBgNzkzU&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt&ab_channel=TurntheLenswithJeffFrick 

Transcript and Show Notes

https://www.work20xx.com/episode/michelle-ossmann-hospitality-welcome-security-care-work-20xx-ep24

Dominic Price has been a workplace futurist since before it was cool. Atlassian, founded by Mike Cannon-Brookes and Scott Farquhar in 2002, has always embraced a uniquely Australian approach. With its roots in Sydney and HQ in Silicon Valley, the company was profitable before being funded, displaced email with JIRA for internal communications, and built it’s distributed workplace culture on the back of 5 core values, including don’t ‘f” the customer.

Dominic is responsible for driving step-function learning to take Atlassian further and faster, enhancing how we work. Fortunately for us, Atlassian's open-source ethos is evident, and Dominic, along with his team, shares their insights generously. Dom will be the first to tell you that without context, knowledge is less impactful, and it's crucial to apply it as relevant.

Please join me in welcoming Dom Price to Work 20XX.

Dom is a deep thinker with a pragmatic flair. We delved into everything from 1%, adaptability, and bias for action, to context, culture, data, distributed teams, do-ocracy, evolution, experimentation, feel, foundation, how we work, open source, Personal Moral Inventory, portfolio, psychological safety, proxy, ROI, scale, situational leadership, team, TEDx, The Five Ls, The Modern Workplace Manifesto, trust, try, unlearning, values, walks... and more.

YouTube Video

https://www.youtube.com/watch?v=9lwPqARB92g&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt 

Transcript and Show Notes 

https://www.work20xx.com/episode/dominic-price-experiment-feel-safety-learning-work-20xx-ep23 

Sophie Wade has been working, writing, and speaking on the Future of Work before the Future of Work was cool. She’s always been a teacher, so after her first career in media, she started the Flexcel Network, helping organizations optimize around outcomes and sustainable work environments, leveraging in part, flexible work. In 2019, she published the first of five LinkedIn Learning courses. Sophie launched her podcast ‘Transforming Work’ with Sohie Wade Just weeks before the global lockdown in March 2020. In 2022, she released her 2nd book ‘Empathy Works: The Key to Competitive Advantage in the New Era of Work.’

Thrilled to welcome my very special guest, Sophie Wade to Work 20XX.

Hosting 100 episodes of her own podcast, Sophie brings a breadth of expertise that reaches far into, and branches into the area of people development, re-skilling and training, education, both traditional and new digital forms, leadership, and of course the role of empathy for leaders moving forward in a digital, post covid world. 

Sophie shared some of the latest from her travels and guests, asking good questions as a fellow host will, from music creativity to technological innovation, AI Hallucinations (yes, that’s what they call them) to digital platforms, and challenges in the multi-generational workplace.

Thanks again Sophie

YouTube Video

https://www.youtube.com/watch?v=raMUSl9Xr6I&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt 

Transcript and Show notes 

https://www.work20xx.com/episode/sophie-wade-transforming-skills-change-truth-work-20xx-ep22 

Please join me in welcoming Nellie Hayat, Workplace Innovation Lead, Density, and Host of the Beyond Work Conversations Podcast to Work 20XX. What a treat to share the mic with podcast host who has wholeheartedly embraced the good vibes of the workplace ecosystem. And when it comes to positive energy, this guest literally lights up the room on her arrival, in person or online.

We cover a wide range of topics starting with her move to workplace from stops in fashion to aerospace. She's a seasoned traveler, who values experience with cultures all over the world. And since languages, dialects, and accents vary place to place, Nellie has turned this communication challenge into an operating principle of being more aware, and paying more attention, when listening carefully to people speaking. And being aware that people might have a challenge with her accent, and take that into consideration.

She prides herself on being a generalist, able to bring the best of prior experiences into new fields. And she's certainly an original.

Thanks again Nellie.

Transcript and Show Notes

https://www.work20xx.com/episode/nellie-hayat-attention-original-generalist-work-20xx-ep21

YouTube Video 

https://www.youtube.com/watch?v=OEuQ3udT3Ig&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt 

#Flexibility #agency 

I’m absolutely thrilled to share this conversation with the entertaining, data-centric expert in the field of work from home, Nick Bloom.

No one has more of a finger on the pulse of the relevant data in this industry. I welcome Nick Bloom, the William Eberle Professor of Economics at Stanford University, Professor of Economics and Sr Fellow, Stanford Institute for Economic Policy Research and Founder WFH Research to Work 20XX. 

Nick is an often cited, interviewed, and referenced expert in the field, having started his studies over 20 years ago. He co-founded the WFH Research project in May 2020 in direct response to the pandemic and a need for first-person baseline information.

Get past the recent headlines of mandated return to office and find out what Nick thinks about what will happen in the next five years.

Thanks again Nick for the generosity of your time, and your ongoing sharing of great academic research and insights.

YouTube - Click Here  

—
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We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

It’s like Airbnb and WeWork had a baby but with less drama.

That’s a simple summary of Radious. pro from CEO and Co-Founder Amina Moreau. She moved from film and photography through marketing into co-defining the workplace future. As an Airbnb host during the pandemic with inventory to move and dirty laundry stacking up, she invented Radious. Radious offered a solution with residences outfitted with business amenities less than a commute away for workers. Or these residences can serve as an offsite adventure experience. As they used to say, there’s a property for that. We discussed the growing piece of a more flexible on-demand real estate portfolio, her entrepreneurial journey, the special magic of starting a marketplace from zero, and of course, her awesome home studio setup.

YouTube - https://www.youtube.com/watch?v=6PXNTDO_la0&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt 
#Intentionality #Optionality #Mindset #work20xx #Adapting #AdaptingHosting #AminaMoreau #AirbnbAlternative #Authentic #Authenticity #BeginnerMindset #Brand #B2BPlatform #Business #Buzzword #Captioned #Clarifying #Communication #CommunicationSkills #Commercial #CoolGlasses #Coworking #Cre #Cynic #Digital #Dynamic #Effective #EffectiveCommunication #Encounter #Entrepreneurship #Escape #Flex #Flexspace #Flexible #FlexibleHosting #FlexibleIncomeStrategies #FutureOfWork #Glasses #GrowthMindset #Helpful #Hosting #Hybrid #Innovation #Insight #Interview #Iteration #Knowledge #Marketplace #Marketing #Meaningful #MeaningfulPursuit #Meet #NeighborlyInitiative #Office #Opensourceworkplace #Opportunity #Optimism #Pandemic #PandemicInnovations #Personal #PersonalBrand #Pessimism #Podcast #Powerful #PowerfulTool #Pragmatist #Psychology #Qualified #RadiousPro #Radious #RealEstate #Realestate #Remote #RemoteWork #RemoteWorkEscape #Residential #Retreat #Safe #SafeRetreat #Shortterm #Skills #Space #StandOut #Storytelling #Team #ThirdPlace #Thirplace #Work #WorkLifeBalance #Workplace #WorkplaceCommunication

—
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All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners.

We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

Often referenced Future Forum Research found that flexibility ranked second only to compensation in determining job satisfaction Rob Sadow, Co-Founder and CEO of Scoop was curious to explore how self-reported importance translated to feet on the street, as measured by headcount growth in companies, by Flexible/Hybrid work policy.

Rob & team combined the Flex Index, a database representing 6,500 companies’ flexible/hybrid work policies, with partner People Data Labs Labs data on headcount growth by company to find out.

Welcome back for another episode of Work 20XX with our guest Rob Sadow, where we dive into the Flex Report, the July findings, and much more. We dive into he and his brother’s less-than-smooth, rebirth from the Covid ashes, Covid taketh, Covid givith hybrid work, and re-birthed entrepreneurial journey. And I had to extract a few nuggets from his Show Flex Perspectives, featuring many of the industry’s favorite guests including Nick Bloom, Phil Kirschner, Shujaat Ahmad and Brian Elliott.

Thanks again, Rob.

The Flex Report - Job Growth Edition - 2023-July-18
 https://lnkd.in/giWBECan

Winning the war for talent in the post-pandemic world, Future Forum Pulse Survey, Future Forum Team, Future Forum, 2021-June-15 
https://lnkd.in/g5SNqJeM

Flex Perspectives Podcast
https://lnkd.in/gP4ZJ-Nd

Transcript and Show Notes 

https://www.work20xx.com/episode/rob-sadow-flexible-policy-match-benchmark-work-20xx-ep18 

YouTube 

https://www.youtube.com/watch?v=AWrW11rqN_g&list=PLZURvMqWbYjmmJlwGj0L0jWbWdCej1Jlt 

#work #workplace #work20xx #podcast #linkedinlive #premier #fow #flexible #flex #hybrid #distributed
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All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners.

We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

On July 13, The McKinsey Global Institute (MGI) released the  ‘Empty Spaces and Hybrid Places: The Pandemic’s Lasting Impact on Real Estate' - report Sixty-four pages focused on ‘superstar’ cities in the US, Asia, and Europe, and the long term impacts from Covid on the commercial real estate market with a focus on office,

Welcome to the kick-off of Season 3 of Work 20XX with McKinsey’s Phil Kirschner, where we dive into the report, and a broader discussion on the best practices necessary to enable your organization to thrive in the face of this the workplace revolution

Thanks again Phil.

Empty Spaces and Hybrid Places: The Pandemics' lasting impact on Real Estate,
Authors: Jan Mischke, Ryan Luby, Brian Vickery, Jonathan Woetzel, Olivia White, Aditya Sanghvi, Jinnie Rhee, Anna Fu, Rob Palter, André Dua, Sven Smit, Editor: Benjamin Plotinsky, McKinsey Global Institute, 2023-July-13 
https://www.mckinsey.com/mgi/our-research/empty-spaces-and-hybrid-places 

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All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. 

We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

 © Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved

Julie Whelan and the research team at CBRE have published the latest edition of the US Office Occupier Sentiment Survey to share insights into the current state of the office market. There have been significant changes since our last conversation, coming out of the pandemic in the summer of 20222.

Organizations have become more declarative in setting and communicating policies regarding the number of days employees are expected to be present in the office. Directions, recommendations, or mandates, even those with an 'office first' approach do not expect teams to come in five days a week.

When it comes to the health of office buildings, the age-old rule of "location, location, location" still applies. Mixed-use submarkets that host a variety of business and residential profiles, as well as multiple economic drivers, tend to be more attractive, and active, with less crime. Office buildings located in these healthier communities are doing better than those in less vibrant submarkets, like overly office-dense central business districts. 

Julie and I delve into the implications for office, commercial real estate, and facilities professionals, while also highlighting ways to enhance the effectiveness of those responsible for driving business outcomes. 

Thanks again Julie.

CBRE Spring 2023 US Office Occupier Sentiment Survey - https://www.cbre.com/insights/reports...

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Disclaimer and Discloser All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners.

We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use. 

© Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved

Brian Elliott literally 'wrote the book' on the future of work with his fellow authors and Future Forum co-founders, Sheela Subramanian and Helen Kupp. ‘How The Future Works.’. At Future Forum, Brian and team got beyond the assumptions, and surveyed 10,000 people, every quarter to get the data. 

What are the secrets to building culture, connection, driving innovation, and effectiveness, in the ever-evolving world of work? Culture, Innovation, and Productivity, that s what people question the most in my workplace, future of work, hybrid, remote, digital-first........ conversations. 

So we jumped right into it, and Brian shares some of the lessons learned, a level deeper into connections, behaviors, communications, effective, management principles, meetings as more, with actionable insight that everyone can use to improve the work experience, regardless of where you plug in your laptop of recharge your phone.

Digital-first, agency, flexibility, psychological safety, all built on intentional behaviors, 1:1 communication, documentation-first, and repeated communication on the mission, the why, and each person's role in delivering against the mission (see Janitor, JFK, & Apollo Moon Mission story). Living the values in words, actions, and decisions. Pushing decision-making down as far as possible, including the establishment of norms at the team level. 

What a treat to sit down with one of the top leaders in the industry, built on the back of amazing first-person survey data, the Future Forum partnership, and experience at Slack, Google, and BCG, key and leading players in the digitization of work and workplace. 

Thanks again, Brain.

YouTube - Click Here

Episode Site with Transcript and Show notes - Click Here  

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Disclaimer and Discloser 

All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

 © Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved

Andreas Hoffbauer, Founder & Director of Atelier Kultur has built a business helping organizations leverage organizational sociology best practices to build better networks in and around their organizations, to increase the discovery and dissemination of knowledge, reinforce and grow culture, and thrive in these increasingly dynamic times.

Networks, and networking, be they physical or digital, face-to-face, via digital work platforms like Slack, Teams, or Webex, or external platforms like LinkedIn, or any number of professional associations, networks provide the ties that bind, and can be the path to new knowledge, information, and potentially cutting edge thought, design, and insights to provide new axes of competitive advantage. Especially in fast-moving industries like technology and media. And since every company's evolving into a technology company, the applicability of Andreas' lessons reach far and wide.

Weak ties, strong ties. Internal groups, and cross-functional connectors, information flows up and down and horizontal to the chain of command, direct connects and indirect relationships, we covered it all in this extended conversation. 

We even got into the Ship of Theseus aka Theseus' paradox. 

I'm sure you'll enjoy this conversation with Andreas as much as I did.

Work 20XX Episode Page for show notes, transcript, etc. 

YouTube - https://youtu.be/n3kOAh61HfA

Time for Episode 13, and not knowing the level of superstition with my guests, going solo for episode 13.  A quick update on some of the lessons learned through the first 12 episodes, and making a slight course correction as we work through season 2. 

Also reviewing lessons learned through the first twelve episodes including async, communication, office, meetings, learning, career, hybrid, remote, 1:1s, trust, agency and more.  

YouTube - Click Here 

Kate Lister | Research, People, Trust | Work 20XX #12

For decades,  Kate Lister,  President of Global Workplace Analytics, has been studying human productivity, workplace, and the benefits of employees spending less time in traditional offices. She reminds us that  ‘telecommuting’ was coined by Jack Nilles in 1973.

Her specialty is research… she and her team have been mining thousands of research reports, the highlights of which she shares in the next 50 minutes. We cover the Mount Rushmore of remote-work issues:   productivity, culture, innovation and employee engagement plus more in this extended conversation.

My Conversation with Kate Lister

Work 20XX Episode Page - Click Here - for show notes, links, references, and transcript

YouTube -  Click Here 

Dave Cairns, SVP Office Leasing for CBRE Canada, leasing office space to some of the largest companies with a presence in Toronto, squeezed eight years of traditional office time between a very unconventional post-college career in poker, and more recently, embarking on a 'digital home-ad' life while taking a leadership position on commercial real estate transformation, and becoming a prolific publisher on LinkedIn. I am so excited to share this episode with you.

East of the Eastern time zone, in the Gulf of St Lawrence, lies Prince Edward Island (PIE), just off New Brunswick and Nova Scotia, in the Atlantic time zone. This where Dave Cairns and family relocated. As he explains, "my wife and I moved to an unconventional place because of a pandemic set of learnings," a place they were considering a vacation home, they would now move full time to raise a family and embrace the life of digital home-ads.

Dave inhabited a digital world long before covid, online poker. And it was in this world, that he developed his very unique perspective on the strengths of community, engagement, relationships, and transactions that do happen digitally, the positive impact growth in digital worlds has on corresponding physical worlds, and finally, the difficulty many non-digital natives are having during this time of transition.

My conversation with Dave Cairns

Don’t Gamble
1-800 Gamblers Anonymous Hotlines 
https://www.gamblersanonymous.org/ga/hotlines
Gamblers Anonymous, International Service Office,
1306 Monte Vista Avenue, Suite 5,
Upland, CA 91786,
Phone (909) 931-9056

Episode Page on Work 20XX - Dave Cairns: Arbitrage, Asset Class, Asynchronous, As-A-Service | Work 20XX #11 - Work 20XX

Watch on YouTube - Dave Cairns: Arbitrage, Asset Class, Asynchronous, As-A-Service | Work 20XX #11 - YouTube

Disclaimer and Discloser 

All products, product names, companies, logos, names, brands, service names, trademarks, registered trademarks, and registered trademarks (collectively, *identifiers) are the property of their respective owners. All *identifiers used are for identification purposes only. Use of these *identifiers does not imply endorsement. Other trademarks are trade names that may be used in this document to refer to either the entities claiming the marks and/or names of their products and are the property of their respective owners. 

We disclaim proprietary interest in the marks and names of others. No representation is made or warranty given as to their content. The user assumes all risks of use.

 © Copyright 2023 Menlo Creek Media, LLC, All Rights Reserved

Tyler Sellhorn runs remote for Polygon Labs, a blockchain development platform with 500 employees distributed all around the world. Less than 4 years ago, he was teaching high school algebra for the Fort Wayne Community school district, in Fort Wayne, Indiana, the 140th largest metro area in the US, not necessarily known for its bustling blockchain sector.

Welcome to Work20XX, a show focused on the transitioning world of work, where we bring you the best minds in the business to provide insight, direction, and specific actions that leaders, line managers, and individual contributors can use as we experiment our way forward.

I started the process with Tyler with every intention to deep dive into remote team management best practices, leveraging Tyler’s day job, and Podcast where he’s hosted the biggest names in the workplace. And yet, I find his career pivot to be even more compelling, and something more broadly applicable to an audience far larger than those focused on remote work, including those laid off in the past, and those still to come.

How do people, transition to industries, that didn’t even exist when they finished our formal school? Thousands of people are getting laid off, automation will remove many jobs, many of which are crap, but still.

The good news is there are so many avenues to find a match for your current aptitude, applied to a new field, with some learning of the vocabulary, norms, community, discussions, hot button issues, voices, etc. And this is accessible online. Whether that be getting a certification for in demand cloud or data skills, or becoming a remote work expert as Tyler did, the resources are available, the information is available, and the community is available, you just have to pick which community fits your objectives.

Tyler transitioned from High School Teacher to Customer Success for a software company, then Remote and Ops for a blockchain development platform, picking up hosting the ‘We Work Remotely” podcast along the way.

As Meg Bear likes to say, the secret to re-skilling is doing. What Tyler shows is all, is that the resources are there, listen to the experts, read the posts, and take the certification. The open-source ethos, layered on vast libraries of information, has changed the way we continue to learn, both for fun, professional development, and the more frequent than comfortable career pivot.

My conversation with Tyler Sellhorn

YouTube - Click Here 

Tracy Hawkins, former VP, Head of Real Estate & Work Transformation, Twitter was well into the hybrid / remote work transformation before Covid thrust the concept on the rest of us. Moving from the London and Dublin offices to Twitter Headquarters in Downtown San Francisco, she and her team had already expanded their thinking from a purely real-estate-centric focus on leases and occupancy, to how they could use the tools at hand to build and support the broader employee experience, culture development, and taking a more human-centric, activity based approach to how her team could enable Tweeps to do their best work, regardless of location.

Covid certainly accelerated this, and Tracy’s team formally moved from the finance team to the people train in 2020. Tracy has executive support as she and team focused on the details, everything from formally institutionalizing, training, and promoting behaviors, norms or ‘etiquettes’ around asynchronous communication, fewer meetings, no-meeting Fridays, Perching, and more. Compete with Senior executive support and modeling of desired behaviors.

As for space, the goal was choice, giving people a variety of environments to choose from, when they want to come in to accomplish something, be it heavily eam collaborative work, culture building and team bonding, or isolated focus work, Tracy and the team focused on providing options.

Welcome to Work20XX, a show focused on the transitioning world of work, where we bring you the best minds in the business to provide insight, direction, and specific actions that leaders, line managers, and individual contributors can use as we experiment our way forward.

In this far-ranging conversation, we cover these topics and more including the role of data, and a number of no-cost ways you can begin to better support all the people in the organization.

Without further delay, a conversation with Tracy Hawkins

Work 20XX Episode Page with links, references, and transcript  - Tracy Hawkins: Talent, Twitter, People and Perching | Work 20XX #09 - Work 20XX 

YouTube - Click Here 

Shared pain builds camaraderie and strengthens ties as we rally around a cause.

Workplace professionals grabbed internet megaphones and started sharing best practices almost immediately in the spring of 2020 as the digitization of work took a step-function leap forward. This open-source ethos of sharing continues today because as much as we have over two years of experience, the future is still undefined. A learning mindset and all that implies, has never been more important. 

Welcome to Work20XX, a show focused on work, and the future of work, where we bring you the professionals to provide insight, direction, and specifics actions leaders, line managers, and individual contributors can use to navigate these sometimes choppy waters.

Maribel Lopez, Founder and Principal Analyst, at Lopez Research, has been doing her part on this path of discovery.  Maribel has been working in ‘technology enablement’ her entire career, founding Lopez Research in 2008. In this far-ranging conversation, we discuss how organizations are completely rethinking the importance of and prioritization of well-being as an objective which digital workplace systems weren’t originally built to do. Now that all devices are connected and data is at our fingertips (literally), the digital work experience is about thoughtful, contextual, and intelligent applications, doing the right things, at the right time, with the right information. Just because you can, doesn’t mean you should (cough, ‘surveillance’). 

I was excited to get Maribel’s take on the entire spectrum of inputs impacted by the term-soon-to-be-dropped ‘future of work.’ It’s just ‘work’, the future is unknown. The digitation of work has reshaped the data conversation, shifting the focus from ‘can we get data’ to ‘we have super granular data, now what? What’s proper, what’s really valuable, and what moves us toward desired objectives?’

The ubiquity of data, especially coming from employee surveillance systems and activity trackers, makes the use of that data and its impact on culture and productivity part of the digital workplace calculus. Just because we can, doesn’t mean we should. 

We covered the benefits of asynchronous communications and some meeting best practices. Offices are moving from connected spaces to intelligent, smart assets, adding additional layers of context nuance to the data. Managers need assistance and training in managing their teams and working products in a hybrid world. Flexibility, in time and place, is a high-value component of DE&I initiatives. 

And finally, in our technology-obsessed connected world, the skill, practice, and art of communication have never been more important. Without further delay, a conversation with Maribel Lopez.

Workplace professionals have worked with corporate real estate and facilities to build productivity and people-centric improvements in the office and work environment for decades. But resistance was usually high and progress measured, frustrating many who saw opportunities to do so much better and move beyond historical habits that continued to dictate so much of our work routines. As we come into Fall 2022 in the northern hemisphere, summer ends, and the kids go back to school, While some companies go fully remote or fully on-site, it appears that most companies are going to offer their people some type of hybrid working plan. The bad news is no one really knows what Hybrid means generally, and more specifically for their team. The Good News, there are workplace professionals who have the knowledge, experience, and tools to help. Welcome to Work20XX, a show focused on work, and the future of work, where we bring you the professionals to provide insight, direction, and specifics actions leaders, line managers, and individual contributors can use to navigate these sometimes choppy waters. Adrienne Rowe is Head of Workplace Strategy at Raytheon Technologies. Adrienne’s college summer internship sweeping the streets of Disney World turned into a 20+ year career with Disney, where she developed many of the foundational values that continue to surface today, starting with the connected threesome of the customer, the product or experience, and the employee. Purposeful attention to detail centered on the customer’s experience defines the perception of the company in the customer’s mind. In Workplace, Adrienne works in partnership with other departments like real estate, facilities, communications, technology, human resources, and others, to create a collection of work environments that are not just a place for calls and meetings, but where people can do the best work of their lives. Adrienne and I discuss a number of strategies and methods organizations can use to increase the chances of hybrid work success moving forward. Starting with the reality that we don’t have all the answers, and must be willing to try some things, and learn, knowing that not all the experiments will work. It’s a dynamic and changing world of work, and we’re entering new territory. As Beth Comstock reminds us, get comfortable being uncomfortable. As we dive into the vocabulary and priorities of the hybrid workplace, most importantly, Adrienne reminded me, that we have to think and frame the conversation not in the words of the experts, but in the words of people learning new behaviors, new management techniques, new 1:1 strategies, and more; many for the first time. I’m thrilled to share this interview with one of the leaders in workplace strategy. Without further delay, a conversation with Adrienne Rowe.

What happened when the world of ‘agile, flexible, and dynamic’ crashes into what my Wharton Real Estate Professor used to describe as  ‘big, lumpy, assets’? Best in class Real Estate, Facilities, and Workplace Professionals are on board, and early results are out, including the recent opening of LinkedIn’s Office One, where 50% of the workstations were removed, and replaced with over 75 different seating configuration options throughout the building.

Who better to ask than Julie Whelan, Global Head of Occupier Thought Leadership for CBRE? Julie has been leading a longitudinal study with occupiers since 2015 and shared some of the latest results on Work 20XX, a show focused on work and the future of work. In this episode, Julie shared some of the latest data from the Spring 2022 US Office Occupier Sentiment Survey. 

Individual workstation occupancy has been in decline long before 2020. Ironically, Julie and the team published Global Outlook, “The Age of Responsive Real Estate’ in March 2020, foreshadowing a more flexible, activity-based real estate portfolio. And as we’ve repeatedly seen, Covid accelerated said transformation, compression 10 years into two. 

‘Activity based’ is the way to think about usage, which drives employee experience and productivity, which drives retention and innovation. No one wants to be considered overhead or SG&A. How can Real Estate and Facilities professionals use their expertise and resources to help make everyone more productive?  

Real Estate also represents a huge lever in achieving corporate sustainability objectives, which are important for everyone from the boardroom to line people. 

These are still early days. Listen, watch the data, and be ready to adjust. 

Without further delay, enjoy this conversation with Julie Whelan 

This Episode of Work 20XX is brought to you by Webex by Cisco. 

Webex Ahead Page - Click Here 
Work 20XX Episode Site with Transcript and Show Notes - Click Here 

Bad meetings are the bane of the modern working world. The back-to-back, uninterrupted energy crushers have only gotten worse over the last two years. We’re asked to be “always-on” and ready to jump on the next notification (i.e. email, message, IM, DM, text, etc.). This type of work culture is burning people out to the point we gave it a name: “The Great Resignation.”

There’s a better way. 

Welcome to Work 20XX. A show focused on work and the future of work, as the world of 2019 fades further into the distance. I wanted to move from beyond meeting bashing to sharing best practices. And while some organizations and consumers of expensive executive time do invest in this most important skill, most don’t, and assume that somehow, people will get it. We’re still collectively battling “We’ve always done it this way.” 

Welcome Shani Harmon, Co-Founder & CEO of ‘Stop Meeting Like This.’ Shani shares the best practices, tips, and tricks that many of our managers seem to miss, including when NOT to have a meeting (i.e. weekly status meetings). 

And while we already know many of the tasks to improve the probability of success (e.g. agenda, objectives, clear roles for each participant), Shani shines a light on many of the gravitational forces, (e.g. institutional, cultural, social, and psychological) that keep us from being more effective, including fear of missing out (FOMO), office politics, and lack of trust due to ineffective communication cultures, channels, and systems.

Hopefully, this combination of simple instruction, and focus on the real barriers to implementation, will help you and your team learn and adopt the mindset and techniques to start gradually removing barriers.

You’ll end up with more effective meetings, more effective people, higher quality work, and less burnout. And you won’t have to ask your people to turn the cameras on.  

Without further delay, enjoy this conversation with Shani Harmon.

This episode of Work 20XX is brought to you by Webex by Cisco 

Webex Ahead Episode Page - Click Here 

Work 20XX Episode Site with Transcript and Show Notes - Click Here