channel partner

David Dungay talks to Madhusudhan Mysore, EVP Collaboration & Connected Solutions, Tata Communications about how Employee Experience has evolved over the last two years and how Tata Communications is tackling the space with JAMVEE and GlobalRapide.

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

In this update, we talk through the most popular Teams news headlines.

Microsoft Teams News

• Microsoft Unbundles Teams in EU
• Teams Essentials and Phone Discount Bundle Pricing – US and UK
• Microsoft Teams Rooms on Windows 4.18
• Teams Panels Update 3 – QR codes
• Cloud Video Interop – down to two providers, Pexip and Cisco
• Hotline phones for Teams
• Algo IP devices for overhead paging, alerts and door entries are supported with Teams SIP Gateway
• End of support for connecting to Skype for Business server in Microsoft Teams Rooms on Windows
• Jamie Stark – Teams Fireside Chat September 2023 – 14th September 2023
• Microsoft UC User group London at Cisco London Office – 19th September 2023

UCX Europe – UC EXPO 4-5th OCT

https://ucxevents.io/

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

In this update, we talk through the most popular Teams news headlines.

Microsoft Teams News

• Copilot to GA for Enterprises 1st November 
• Microsoft Mesh enters preview in October, including a new Teams experience
• New Surface Hub 3 Microsoft Teams Rooms
• Shared Calling is Generally Available
• ATA's on Teams SIP Gateway
• BT launch Teams Phone Mobile in the UK

Events

• UC Expo - 4th-5th October 2023
• South Coast Summit - 13th-14th October 2023
• Microsoft Envision London at ExCel London - 18th October 2023
• Teams Fireside Chat with Karuana Gatimu - 25th October 2023

UC Today's Kieran Devlin is joined by AVer's Senior VP of Sales and Marketing at AVer Europe, Rene Buhay, to discuss the three key "Ps" which distinguish AVer in the UC market: its portfolio, partners and people.

From its innovative camera solutions in healthcare to its every-room strategy in AV solutions, AVer has become a market leader which has earned its loyalty from its partners and customers.

UC Today's David Dungay hosts Mark Bunnell, COO, NUWAVE.

In this session, we discuss the following:

• Where business leaders should focus when securing their Microsoft Apps
• The dangers of 'Me Too' offerings and the importance of due diligence
• The importance of road map features and delivery

UC Today's Tom Wright hosts Jeff Boggess, Director of Product Marketing, Avocor.

In this session, we discuss the following:

• Avocor's new Ultrawide 21:9 Touch Display for Microsoft Teams Rooms
• Back-to-office and hybrid work trends
• What we can expect to see from Avocor over the coming months

Rob Westwood, Director of Product, Video Collaboration Division at New Era Technology, joins UC Today's Kieran Devlin.

The conversation includes the following topics:

• The major challenges facing Teams Rooms customers today
• The holistic range of managed services and solutions New Era offers customers
• How New Era prioritises the user experience

UC Today's David Dungay hosts James Loffler, President of Loffler.

In this session, we discuss the following:

• Loffler's journey to delivering Intermedia's cloud-based platform
• Why brand retention is important to MSPs
• Why working with Channel-focused vendors is a MUST for partners

UC Today's Tom Wright hosts Theta Lake's Garth Landers.

In this session, we discuss the following:

• The biggest compliance challenges organisations face
• Why even companies with compliance awareness have gaps
• How Theta Lake can help

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Verizon dropping BlueJeans
• Zoom Phone hits $0.5bn
• WhatsApp develops business features
• Did we get back to the office right?

Our panel features the following UC experts:

• Zeus Kerravala, Principal Analyst, ZK Research
• Craig Durr, Senior Analyst, Futurum Group
• Evan Kirstel, Social Media Strategist, BCStrategies
• Jon Arnold, Principal Analyst, J Arnold & Associates
• Irwin Lazar, Principle Analyst, Metrigy

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia.

The conversation covers the following points:

• Why BSB looked beyond their current Mitel partnership to Intermedia
• What makes a successful UCaaS migration
• Why is customer ownership important to BSB and the customer base?
• Is there a danger too much of the channel is handing customer ownership over to vendors?

UC Today's Tom Wright hosts Arya Zhou, Regional Sales Director, Yeastar and Jason New, Senior Training Instructor at Yeastar.

In this session, we discuss the following:

• Yeastar's channel strategy
• How Yeastar differentiates from its competitors
• Upcoming product innovations

UC Today's David Dungay talks to Hari Asok, Senior Director of Product Management, Smarsh & Shaun Hurst, Principal Regulatory Advisor, Smarsh about the compliance environment in the financial sector with the proliferation of AI tools. 

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

In this update, we talk through the most popular Teams news headlines with this month’s panel of special guests:

• Josh Blalock, Microsoft MVP & Chief Video Evangelist at Jabra
• Satish Upadhyaya, MVP, Microsoft 365 UC Architect
• Kevin Kieller, Co-Founder and Lead Analyst, enableUC
• Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com

Microsoft Teams News

• Microsoft FY2023 Q4 Results - 17M Teams Phone Seats
• Microsoft Inspire announcements
• Copilot Pricing and Bing Chat Enterprise
• Copilot for Teams Phone
• Copilot for Teams Chat
• Shared Calling
• Teams Phone in India with Partners
• MaxHub Certification
• EU Antitrust Inquiry into Microsoft Teams Bundling

Forthcoming Events

• Teams Fireside Chat, September
• Microsoft UC User Group, London, September in Person with Michel Bouman from Microsoft

UC Today's Tom Wright hosts Udo Kerger from Spectralink.

In this session, we discuss the following:

• How to integrate existing UC environments with Teams
• How a company should approach their device strategy
• How Spectralink helped Aquatherm with its migration

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• The latest round of layoffs at Cisco
• Microsoft Inspire news
• The proposed Copilot pricing RingCentral's expansion plans in India

Our panel features the following UC experts:

• Evan Kirstel, Social Media Strategist, BCStrategies
• Zeus Kerravala, Principal Analyst, ZK Research
• Blair Pleasant, Principal Analyst, COMMfusion

UC Today's Tom Wright hosts CallTower's William Rubio and Cavell's Patrick Watson.

In this session we discuss the following:

• The rationale behind CallTower's communication
• How to choose your service provider in a crowded market
• What's next for the voice and UCaaS markets

UC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes.

In this session we discuss the following:

• How flexibility and scalability have been key value drivers of the Solgari proposition
• What are execs concerned about when it comes to making CX work within the Microsoft ecosystem?
• How are AudioCodes and Solgari bringing differentiation to market around Teams?

In this interview, David Dungay from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE.

Together, they explore NUWAVE's stance on security and how they are providing a service to enable partners to safely adopt Microsoft Teams and deliver it to their customers in a safe manner. Discussion points include:

• How companies are now prioritising security when planning their modern workplace
• How NUWAVE has encompassed security across the product set
• Constellation and how partners can use the service to remain secure ongoing
• How is AI impacting the security landscape?

In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences.

Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine the contact centre landscape.

In this session, Rob Scott from UC Today (Agent Scott 008) speaks with William Rubio, Chief Revenue Officer at CallTower and Thomas John, VP Partners EMEA & International, at Five9, akin to a James Bond mission, to discuss this trend, delving into different office worker personas and the unique ways these 'special agents' leverage the power of Teams to deliver sterling customer service.