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citibank
Explore " citibank" with insightful episodes like "The Future of AI, Automation, and Robotics with Arshad Hisham, Founder and CEO of inGen Dynamics", "[Greatest Hits] SVP of Digital Products, UX and Operations at CVS Health: Tracey Weber - Improving the Digital Customer Experience in Healthcare", "A Recurring Payments Nightmare", "Imigrante Rico #44 | Reinventei minha vida como Analista de Riscos para Profissional de Estética | Cinthya Perona" and "How to bridge start-ups and corporates to innovate with Amy Radin, ex-Chief Innovation Officer" from podcasts like ""AI, Government, and the Future by Alan Pentz", "How I Grew This", "All Things Policy", "Imigrante Rico Podcast" and "Lattes With Leaders"" and more!
Episodes (13)
[Greatest Hits] SVP of Digital Products, UX and Operations at CVS Health: Tracey Weber - Improving the Digital Customer Experience in Healthcare
A Recurring Payments Nightmare
Have you ever tried to subscribe to something on an international platform only to find that your Indian credit or debit card gets declined? It’s been over a year since RBI’s mandate on recurring payments kicked in, but there are still issues in processing some payments. Shrikrishna Upadhyaya and Bharath Reddy discuss the recurring payments nightmare
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Imigrante Rico #44 | Reinventei minha vida como Analista de Riscos para Profissional de Estética | Cinthya Perona
Sejam Bem Vindos ao The Tiago Prado Experience!
Este projeto é trago para você pela BRZ Insurance
Este projeto é trago para você pela Hawk Marketing.
A convidada de hoje é Cinthya Perona, natural de São Paulo capital. Estudante de História, e hoje profissional do mundo da estética.
Formada em História pela universidade, trabalhou em museu, mas depois decidiu mudar sua carreira, fez um concurso estadual para poder da aula, mas não se sentiu atraída por ele, devido ao baixo salário que ofereciam.
Trabalhou por muito tempo na CIELO e depois mudou para PwC, uma Big four. E depois trabalhou para o CitiBank em São Paulo por quase 4 anos. Sempre trabalhou em Complience nas empresas.
Em 2014 comprou um apartamento na planta, só que quando começou a Lava-Jato, várias empresas tiveram investigação e o apartamento que havia comprado nunca foi construído.
Perdeu todo seu investimento. E estava prestes a perder seu emprego, com a compra do CitiBank pelo Itaú.
Mudou para os EUA aos 28 anos. Morando junto de seu primo, mas já sabia como seria sua vida nos EUA, com o que iria trabalhar em seu início, já tinha conhecimento de aluguel dentre outros.
Começou a atender fazendo cílios e estética. Depois trabalhou em Everett em um salão brasileiro, alugando uma sala. E foi ai que começou a ter mais clientes, mais nos serviços de estética e limpeza: drenagem linfática, por exemplo.
Sua área é mais para o bem-estar.
Agora faz um mês que alugou um espaço em um salão americano. E está um ambiente melhor, agora que está crescendo possui muita vontade de expandir seu negócio para atender clientes de outras nacionalidades além do brasileiro.
How to bridge start-ups and corporates to innovate with Amy Radin, ex-Chief Innovation Officer
In this episode we connect with Amy Radin is a strategist, growth hacker and problem solver who brings 25 years of experience as a Fortune 100 marketing, digital and innovation operating executive to boards and executive teams at both large enterprises and startups. She works with leaders who know their businesses must be led by a deep understanding of their customers in order to thrive. She is also the author of award winning book “The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation In Any Company”. We speak to her about what it takes to innovate across industries in a structured corporate environment.
The Change Maker’s Playbook: https://amyradin.com/book/
Chapter markers:
5:52: Leveraging your network
11:23: Innovation in financial services
17:52: Influencing people about innovation
23:30: Succeeding and failing in experiments
Lattes with Leaders
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Say It Skillfully® – Tough Talks from the Top: Mark Parsells
How to build a data-centric organization with CEO/Founder, Marcia Tal
Description
In this episode, Zeinab and Trisha speak with Marcia Tal, a corporate leader and fintech founder, with over 30 years of experience within Financial Services. As CEO and Founder of Tal Solutions and Founder of the PositivityTech Intelligent Platform, Marcia helps organisations uncover growth opportunities by utilizing their hidden data assets. As EVP at Citi, Marcia created and built the Global Decision Management function in over 30 markets, introducing advanced analytical tools and strong governance process into business decisions. We speak to her about being an intrapreneur within a large company, and what it takes to build a truly data centric organization.
Some relevant links for this episode:
Tal Solutions website: https://talsolutions.com/
PositivityTech website: https://positivitytech.com/
Chapter markers:
2:30: Founding decision management function at Citi
7:55: Challenges of being an intrapreneur
16:34: Leveraging 'voice of the customer' data
22:54: Applying AI/ML to analyze customer data
32:30: Utilizing customer data to improve processes
Lattes with Leaders
Interested in supporting us? Follow us on our social channels:
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SVP of Digital Products, UX and Operations at CVS Health: Tracey Weber - Improving the Digital Customer Experience in Healthcare
6. Future of Finance: Banking Culture & Conduct - Why it Still Matters
This episode of “A look into the Crystal Ball on the Future of Finance,” features William "Bill" Rhodes, Former Chairman & CEO of CITIBANK, and current President & CEO of WILLIAM R. RHODES GLOBAL ADVISORS, and Dr. Stuart P.M. Mackintosh, Executive Director of the GROUP OF THIRTY. In this high-level conversation, you will hear about the everchanging banking culture & conduct landscape on both sides of the Atlantic, and how financial institutions must adapt to incorporate new challenges, such as climate change, crypto, and digital currencies, in their culture & conduct operations.
William R. Rhodes, Former Chairman & CEO, Citibank, and President & CEO, William R. Rhodes Global Advisors
Bill Rhodes is president and CEO of William R. Rhodes Global Advisors, LLC and professor-atlarge at Brown University. He is also a retired senior vice chairman and senior international officer of Citigroup and Citibank.
Mr. Rhodes gained a reputation for international financial diplomacy in the 1980s as a result of his leadership in helping manage the external-debt crises that involved developing nations and their creditors worldwide. During that period and in the 1990s, he headed the advisory committees of international banks that negotiated debt-restructuring agreements for Argentina, Brazil, Jamaica, Mexico, Peru, the Republic of Korea, and Uruguay. He has since served as a trusted advisor to governments, financial officials and corporations worldwide.
He has received decorations and honors from various governments and institutions in recognition of his contributions to international banking and finance.
Dr. Stuart P. M. Mackintosh, Executive Director, GROUP OF 30
Stuart P.M. Mackintosh is the Executive Director of the Group of Thirty an international financial think tank comprised senior figures from central banking, the financial sector, and academia. His research focus centers on climate change, macroeconomic and systemic risks, global governance issues, and the international political economy.
Dr. Mackintosh has served as President of the National Association for Business Economics (NABE), the largest professional organization of economists in the United States. He is an elected member of the Conference of Business Economists, comprised of the leading economists in North America. He is a certified Business Economist.
Dr. Mackintosh has a B.A. and Ph.D. from Newcastle University and a M.Sc. from the University of Edinburgh. In 2018 Dr. Mackintosh was appointed a non-resident Visiting Fellow at Newcastle University.
In 2015 Routledge published The Redesign of the Global Financial Architecture: The Return of State Authority, in hardback and paperback. A second edition of The Redesign came out in 2020. In September his next book Climate Crisis Economics will be released. Dr. Mackintosh writes widely, and he speaks often to diverse audiences explaining complex topics in a clear and concise manner.
When out of the office, Dr. Mackintosh can most often be found on his road or mountain bike.
Thanks for listening! Please be sure to check us out at www.eaccny.com or email membership@eaccny.com to learn more!
E63: Dana Frazier - A Creative Flair
Dana Frazier Middleton became a licensed cosmetologist in 1997 while working full-time for Citibank in her native city, New York.
Dana is a visionary who is passionate about healthy haircare and community service. She has a reputation for treating each client’s hair as if it is her own! In 2017, Dana launched two of her own products for all textures: D.Frazier All Natural All Natural Scalp Oil & D.Frazier All Natural Shea Pomade.
Dana’s skill and professionalism has allowed her work to be showcased at various private celebrity events, fashion shows, photoshoots, hair publications, music videos and a period documentary based in the early 1900’s; Black Sorority Project. She also has experience as a wig stylist on Broadway. Dana is a healthy hair advocate, hair educator, distributor for hair extensions and custom wig maker who is continuously booked for wedding and special event hairstyling!
Dana is currently in graduate school for her MBA in Business and holds a Bachelors of Arts Degree in Communications.
Follow Dana on Social Media:
The Woman: Dana Frazier Middleton
The Brand & CEO: D. Frazier
The Artist: Hair.Dana
IG:@hairdana
FB: D. FRAZIER-aka-Hair.Dana
Twitter:@DDFMiddleton
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W. Brian Arthur (Part 1) on The History of Complexity Economics
From its beginnings as a discipline nearly 150 years ago, economics rested on assumptions that don’t hold up when studied in the present day. The notion that our economic systems are in equilibrium, that they’re made of actors making simple rational and self-interested decisions with perfect knowledge of society— these ideas prove about as useful in the Information Age as Newton’s laws of motion are to quantum physicists. A novel paradigm for economics, borrowing insights from ecology and evolutionary biology, started to emerge at SFI in the late 1980s — one that treats our markets and technologies as systems out of balance, serving metabolic forces, made of agents with imperfect information and acting on fundamental uncertainty. This new complexity economics uses new tools and data sets to shed light on puzzles standard economics couldn’t answer — like why the economy grows, how sudden and cascading crashes happen, why some companies and cities lock in permanent competitive advantages, and how technology evolves. And complexity economics offers insights back to biology, providing a new lens through which to understand the vastly intricate exchanges on which human life depends.
This week’s guest is W. Brian Arthur, External Professor at the Santa Fe Institute, Fellow at the Center for Advanced Study in the Behavioral Sciences at Stanford, and Visiting Researcher at Xerox PARC. In this first part of a two-episode conversation, we discuss the heady early days when complex systems science took on economics, and how biology provided a new paradigm for understanding our financial and technological systems. Tune in next week for part two...
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For more information:
“Where is technology taking the economy?” in McKinsey, 2017.
The Nature of Technology: What It Is and How It Evolves.
“Punctuated equilibria: the tempo and mode of evolution reconsidered” by Gould & Eldredge.