clear expectations

Harsha Jalihal is the Chief People Officer at MongoDB. She has a background in HR and has worked in various leadership roles at companies like Cognizant and Unilever.

In this episode, Harsha emphasizes the importance of balancing the needs of the business with the needs of the employees. She discusses the role of different departments in driving business outcomes and highlights the significance of understanding human behavior and motivations. Harsha also emphasizes the role of trust in building strong relationships and the importance of authenticity and transparency in leadership. She shares insights on managing conflicts, setting clear expectations, and addressing stress and burnout, particularly among salespeople.

Tune in to this conversation with John McMahon and John Kaplan on the Revenue Builders podcast.

HERE ARE SOME KEY SECTIONS TO CHECK OUT

[00:03:01] Balancing the needs of the business and employees
[00:08:55] Understanding individual employee motivations
[00:12:59] Embracing reality and being direct leads to success
[00:15:48] The power of being honest and authentic as a leader
[00:18:06] Trusting gut instincts and giving people space and time
[00:22:23] Importance of giving feedback to employees about performance issues
[00:29:11] Enjoyment of work environment and culture impacts employee retention
[00:39:20] Trust is built through credibility, reliability, and selflessness
[00:47:38] Handling conflicting motivations and emphasizing the bigger objective
[00:55:00] Employee motivations in a changing economy

ADDITIONAL RESOURCES

Learn more about Harsha Jalihal:
https://www.linkedin.com/in/harshajalihal/

Download our Sales Transformation Guide for Leaders: https://forc.mx/3sdtEZJ

HIGHLIGHT QUOTES

[00:51:59] "It's how their words land. The impact they're having is what causes the problem. Sometimes you have to help them see how they are showing up, how the other person is perceiving it. Because when you're in the moment, you don't see it, but a 3rd person watching this interaction between 2 people can see it."
[00:57:28] "I think employees are starting to look for slightly different things. Now, even in the technology industry, you talk to our recruiters. They'll tell you simple things like they want just what they just want stability because they've seen so much upheaval up and down. They want to work for a company that is still growing as opposed to a company that's laying people off."

Dennis Lyandres spent more than 8 years with Procore during which time Procore grew from $10m to over 900m+ in revenue. Dennis started at Procore as Executive Vice President of Sales in 2014, before moving to the Chief Revenue Officer role in 2018 where he was responsible for driving revenue across all customer-facing functions including Sales, Marketing, Customer Success, Rev Ops, Procore.org and Business Development. From Nov 2022 to June 2023, Dennis served as a Strategic Advisor to the CEO working on key strategic projects such as procore’s emerging fin tech business, key partner and customer relationships, and mentoring and developing key leaders. Before joining Procore, he held various sales and sales management roles at Cloudera and Pentaho. Dennis began his career in mergers & acquisitions with BTI Group and holds a BA from UC Berkeley where he finished with highest academic honors.

Join us as Dennis shares his journey to sales leadership, from his early days to the phenomenal success he had at Procore. He discusses the core fundamentals he had to learn, including prospecting, business acumen, account planning, and building urgency. Dennis highlights the human aspect of sales leadership and the important lessons he learned in recruiting, training, and developing the right people; as well as the need to trust and empower his team. Dennis also emphasizes the value of continuous learning and the role of leadership in creating a culture of success. Dig into the lessons he learned on his road to sales leadership in this inspiring episode of Revenue Builders.

HERE ARE SOME KEY SECTIONS TO CHECK OUT:

[00:05:57] Importance of business fundamentals and financial literacy

[00:09:39] Skills needed for sales leadership: recruiting, training, developing, promoting, and terminating

[00:19:11] Unique aspects of training and development: clear expectations, self-service, certifications, coaching and buddy systems

[00:34:42] Transitioning to the CRO role: prioritization, managing time effectively, hiring great leaders, aligning cross-functional teams

[00:46:26] The importance of leadership and building more successful leaders

[00:49:31] The value of showing care and having each other's backs

[00:50:43] Assessing the most important problems and finding solutions

[00:51:06] Scaling challenges: assessing the most important problem and finding a solution

[00:52:09] Adapting to new challenges and focusing on the next problem to solve

[00:54:13] Transitioning from a private company to a public company

[00:56:16] Learning from mistakes and being proud of Procore's impact

HIGHLIGHT QUOTES

[00:08:48] “If you're talking to someone low level, and maybe that's some way to build a groundswell or get intelligence or whatever your account strategy is there, then yeah, I think you can talk more feature function, more jargon. But certainly, as you get more and more senior, and as you demonstrate more and more of a mastery of the subject. Simplicity is absolutely essential, right?” - Dennis Lyandres

[00:46:34] “My mindset really crystallized by this role, which was like, leadership is the most important thing to whether I wouldn't. Right and so I've got to be spending my time hiring great leaders and making sure they can be wildly successful and within leadership. I've come to believe that the highest calling of a leader is to obsolete yourself is to work yourself out of the job.” - Dennis Lyandres

Learn more about Dennis Lyandres through this link:
LinkedIn: https://www.linkedin.com/in/dlyandres/

Check out John McMahon’s book here: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064

Welcome back to the You Hired Me at Hello podcast with me, your host, Deb Houston! This week, I share my expertise on effectively communicating and engaging with applicants during the hiring process. I compare the interviewing process to dating, emphasising the importance of communication to avoid losing top talent to other opportunities. Listen in as I discuss key tips for setting clear expectations, utilising technology, and following up with candidates in a timely manner to ensure a positive experience and build your reputation as an employer.

In this fun and informative episode, I offer valuable advice on how to maintain communication and engagement with applicants using various tools, such as video calls, audio messages, and even voice notes. I also share my thoughts on the importance of providing feedback and updates to candidates, even if it involves delivering difficult news. Don't miss out on these insights that can help you attract and retain top talent, drive business success, and create a stronger employer brand!

You can learn more about Deb and Phlox Consulting here:

Get in touch HERE

LinkedIn: https://www.linkedin.com/in/deborahouston/

Connect with me: Instagram: https://www.instagram.com/phlox_consulting

Website: https://www.phlox-consulting.com.au/

In this cast I mentioned a number of previous casts. 

First growing your self awareness

Nuts and Bolts: Growing Your Self Awareness

Then we discussed your development. There are three relevant casts here.

Developing Leaders Part 1

Developing Leaders Part 2

Developing Leaders Part 3

As always i invite you to join my mailing list at Developing Leaders Inc, where you will not only receive a free copy of my ebook on delegation but you will also get a free leadership course.

Finally we are creating a community of leaders eager to learn and grow. To join us click this link and join us at Mentoring Leaders

I invite you to join my mailing list at Developing Leaders Inc, where you will not only receive a free copy of my ebook on delegation but you will also get a free leadership course.

Finally we are creating a community of leaders eager to learn and grow. To join us click this link and join us at Mentoring Leaders

Last week we talked all about defining clear expectations, join us this week to hear all about maintaining those expectations.

Two questions we suggest asking to identify if we are on track with expectations:
1. Are there any areas of unmet expectations?
2. Do you have any new expectations of me that I may not be aware of?

Episode 8: Maintaining Expectations

Join Money Minded Facebook Group HERE: www.facebook.com/groups/moneymindedwithshaneandmelissa 

Let's Stay in Touch
The Shane and Melissa Show Facebook Page
Shane on Instagram
Melissa on Instagram
#creatingwithintent

Having unmet expectations leads to bitterness and frustration
Not only of others but of yourself ESPECIALLY

Ask each other 3 questions to determine expectations:
1. What do I expect of me?
2. What do I think YOU expect of me?
3. What do I expect from you?

Excercise:
- Write down answers separately
- Come together and review the answers, are they similar?
- If you need additional help (aka you disagree) find an uninterested 3rd party to be a part of the conversation

Episode 7: Expectations In Life.
Excercise adopted from John and Brittany Cooper

Join Money Minded Facebook Group HERE: www.facebook.com/groups/moneymindedwithshaneandmelissa 

Let's Stay in Touch
The Shane and Melissa Show Facebook Page
Shane on Instagram
Melissa on Instagram
#creatingwithintent

As your business is gaining new clients, you will want to set expectations with your clients. On today's podcast, we are talking about two simple steps to help better client expectations. Setting expectations with your clients will help stop confusion and create better relationships with your clients. Some topics of today's podcast are:

Client Expectations
1. Create Content
2. Follow Up With Their Leads

For International Trans Day of Visibility, we discuss hypervisibility, and accessibility in the arts! On this episode of Canvas David Capra and Sabella D'Souza chat with artist, and board director of Firstdarft Ohni Blu about their tattoos, their identity, and how to advocate for accessible spaces. Then we hear an interview with Archie Barry, a Melbourne based artist who recently co-authored Clear Expectations: a guideline for institutions, galleries and curators working with Trans, Non-Binary and Gender Diverse people. 

See omnystudio.com/listener for privacy information.

For International Trans Day of Visibility, we discuss hypervisibility, and accessibility in the arts! On this episode of Canvas David Capra and Sabella D'Souza chat with artist, and board director of Firstdarft Ohni Blu about their tattoos, their identity, and how to advocate for accessible spaces. Then we hear an interview with Archie Barry, a Melbourne based artist who recently co-authored Clear Expectations: a guideline for institutions, galleries and curators working with Trans, Non-Binary and Gender Diverse people.