client care

How Often You Should Communicate With Your Clients

Real Estate Coach Dan Rochon from No Broke Months for Real Estate Agents discusses appropriately communicating with clients.

Dan shares a story about the importance and the effects of having frequent communication and how it is more important than anything in real estate.

Learn why this is more important in the latest No Broke Months for Real Estate Agents episode.

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To find out more about Dan Rochon and the CPI Community, you can check this link:
www.NoBrokeMonths.com 

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Do you want to win a FREE 45-minute complimentary coaching session with Dan Rochon and a FREE copy of the book "Real Estate Evolution," a comprehensive 10-step guide to achieving Consistent and Predictable Income?
❗❗JOIN THE NO BROKE MONTHS FOR REAL ESTATE AGENTS MONTHLY RAFFLE HERE ❗❗

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Stop 🛑 wasting your time ⏳ or spending too much money 💸not getting the results you want in sales; I would love you to join me for the upcoming 5-Day Listing Challenge.

You will learn how to find YOUR Way to having closings every month.

www.5daylistingchallenge.com

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Get your free copy of the Real Estate Evolution here:
bit.ly/RealEstateEvolution_GetYourBook

This book shows you the step by step on how to:

• Step 1: Believe in your unknown potential
• Step 2: Deconstruct persuasion techniques
• Step 3: Find a business and get hired consistently
• Step 4: Be proactive in the relationship with your clients.
• Step 5: Learn and implement the exact steps to hire, train, lead, and train virtual assistants so that they can build, support, and guide a winning team to scale.

And if you’d like to have a consistent and predictable income, like this page, and don’t forget to join the Facebook group to network with the top agents:

https://www.facebook.com/groups/newbieagents/

This EP features Darren McConaghy.  Darren has an extensive interdisciplinary background in Athletic Therapy, Kinesiology, Osteopathy, and Strength & Conditioning along with a deep passion for blending the worlds of manual therapy, fitness, and performance.

A graduate of York University, Darren honed his practice while working for the Montreal Canadiens AHL affiliate, the Hamilton Bulldogs, as the team's first full-time Strength and Conditioning Coach and Assistant Athletic Therapist from 2006 to 2012.

Darren was instrumental in building the foundation of the athletic development program for the Montreal Canadiens’ prospects while working to rehabilitate and recondition the organization’s players from injuries, many of whom have now gone on to have successful NHL careers. During Darren’s time with the Bulldogs the team advanced to the Western Conference Finals twice and won a Calder Cup in 2007.

Darren later served as Director of Performance Conditioning at Fortius Sport and Health, in Burnaby, BC. In this capacity, Darren led staff and trained and reconditioned high-performance athletes, including various Olympians, the National Women’s Soccer team, and several NHL players. 

Since 2014, Darren has consulted with boutique gyms on integrating health and therapy services into their businesses while helping people from all walks of life overcome pain and movement dysfunction. He is married and a proud father of two kids.  I think you'll find huge value in his insights on professional practice.

If you liked this EP, please take the time to rate and comment, share with a friend, and connect with us on social channels IG @Kingopain, TW @BuiltbyScott, LI+FB Scott Livingston.

You can find all things LYM at www.LYMLab.com, download your free Life Lab Starter Kit today and get busy living https://lymlab.com/free-lym-lab-starter/

Please take the time to visit and connect with our sponsors, they are an essential part of our success:

www.VALD.com

I've been noticing the denigration of customer service...not just on the national level but on the local level and even within the event industry. Therein lies the opportunity. In this episode, I talk through some of things I've noticed with the decline of service and I give a few tips on how you can stand out. 

I'm on YOUTUBE!  Please subscribe and share. Thanks in advance.

Check out my podcast website and my premium podcast content community page.

DJs: Are you not using VIBO, the music request and planning app? Let's fix this for you! Go to https://vibodj.com. 
For my podcast listeners only, enter promo code: DJBRIANB - it gets you $10 off your first month's subscription. 

DJs: This is applicable whether you are a single op or a mult-op. and boy do I wish this was around a few years ago when I really needed it.  Broc Barton Lifestyle Leadership Coaching is offering a free 1 hour coaching session - this is for my podcast listeners ONLY. Mention BRIAN B when you sign up at https://www.brocbarton.com to claim this amazing offer.

DJs: Interested in Heavy Hits Music Pool? Go to https://heavyhits.com/
For my podcast listeners only, enter promo code: BRIANB - it gets you a 30 day trial for $5. Try it now.

Have a topic you want covered? Drop me a DM at @thetraveldjblend. Has this podcast helped you? Share your thoughts by leaving a review on the Apple Podcast App.

I'm on YOUTUBE!  Please subscribe and share. Thanks in advance.

Check out my podcast website and my premium podcast content community page.

DJs: Interested in Heavy Hits Music Pool? Go to https://heavyhits.com/
For my podcast listeners only, enter promo code: BRIANB - it gets you a 30 day trial for $5. Try it now.

DJs: Did you know I launched a course? It's called the "Value Based DJ Course" which will help you land your ideal clients, get paid what you need and give you the flexibility to figure out how many events you want to work. Get it today at https://www.thedjscreativeedge.com/

Have a topic you want covered? Drop me a DM at @thetraveldjblend. Has this podcast helped you? Share your thoughts by leaving a review on the Apple Podcast App.

The Flamingo Way is Katie's shorter topical devotional series publishing on Saturdays and Mondays in between our Thursday longer form episodes. If you enjoy it, please share it with a friend!

See this episode on YouTube here: https://youtu.be/i-Ty3UcCJyw

Invite Katie to your stage/podcast: speaker@theflamingoadvantage.com

Watch our Entrepreneurial Docu-Series
Our Theme Song
PODCAST on YouTube: @KatieHornorFlamingoAdvantage
FREE COMMUNITY: Join our free listener community "The Flamingo Biz Sanctuary"

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FREE BOOK: The Flamingo Advantage®: How to Leverage Unique, Stay Relevant and Change the World

SHARE your thoughts about this episode on social media and tag us @KatieHornor #myflamingoadvantage

Intro/Outro music ℗©2023 Mark Alewine Music. Please visit https://markalewinemusic.com/flamingo to request your own custom song for personal or commercial use. Save 15% with code FLAMINGODEAL.

This EP is a solo session with yours truly.  A recording of a recent presentation I did for our Reconditioning Revolution Mastermind Community on navigating your work with the five types of clients, and creating a client portfolio that inspires you.  During our time in professional practice, we've recognized that not all clients are alike, not all clients are attracted to the same approach or motivated by the same set of interventions. Building an inspiring practice is about finding your niche with the clients that get you up in the morning and the kinds of problems you like to solve. Managing these clients effectively will go a long way to defining your client portfolio and the type of work you love doing. At www.ReconditioningHQ.com our objective is to help you create an inspiring and fulfilling professional practice, check out our courses today.

If you liked this EP, please take the time to rate and comment, share with a friend, and connect with us on social channels IG @Kingopain, TW @BuiltbyScott, LI+FB Scott Livingston.

You can find all things LYM at www.LYMLab.com, download your free Life Lab Starter Kit today and get busy living https://lymlab.com/free-lym-lab-starter/

Please take the time to visit and connect with our sponsors, they are an essential part of our success:

www.VALD.com

Importance of Client Care to Grow Your Business

Dan Rochon of Consistent and Predictable Income Coaching talks about the importance of client care to grow your business and some obstacles you may face.

Learn how to grow your business while maintaining the consistency you need to grow your client base in this new episode of consistent and predictable income for real estate agents.

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To find out more about Dan Rochon and the CPI Community, you can check this link:
www.NoBrokeMonths.com 

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Stop 🛑 wasting your time ⏳ or spending too much money 💸not getting the results you want in sales, I would love you to join me for the upcoming 5-Day Listing Challenge

You will learn how to find YOUR Way to having closings every month.

www.5daylistingchallenge.com

--

Get your free copy of the Real Estate Evolution here:
bit.ly/RealEstateEvolution_GetYourBook

This book shows you the step by step of how to:

• Step 1: Believe in your unknown potential
• Step 2: Deconstruct persuasion techniques
• Step 3: Find business and get hired consistently
• Step 4: Be proactive in the relationship with your clients.
• Step 5: Learn and implement the exact steps to hire, train, lead, and train virtual assistants so that they can build, support, and guide a winning team to scale.

And if you’d like to have a consistent and predictable income, like this page, and don’t forget to join the Facebook group to network with the top agents:

https://www.facebook.com/groups/thecpicommunity/

--

To find out more about Dan Rochon and the CPI Community, you can check this link:
www.NoBrokeMonths.com 

--

Do you want to win a FREE 45-minute complimentary coaching session with Dan Rochon and a FREE copy of the book "Real Estate Evolution," a comprehensive 10-step guide to achieving Consistent and Predictable Income?
❗❗JOIN THE NO BROKE MONTHS FOR REAL ESTATE AGENTS MONTHLY RAFFLE HERE ❗❗

--

Stop 🛑 wasting your time ⏳ or spending too much money 💸not getting the results you want in sales; I would love you to join me for the upcoming 5-Day Listing Challenge.

You will learn how to find YOUR Way to having closings every month.

www.5daylistingchallenge.com

--

Get your free copy of the Real Estate Evolution here:
bit.ly/RealEstateEvolution_GetYourBook

This book shows you the step by step on how to:

• Step 1: Believe in your unknown potential
• Step 2: Deconstruct persuasion techniques
• Step 3: Find a business and get hired consistently
• Step 4: Be proactive in the relationship with your clients.
• Step 5: Learn and implement the exact steps to hire, train, lead, and train virtual assistants so that they can build, support, and guide a winning team to scale.

And if you’d like to have a consistent and predictable income, like this page, and don’t forget to join the Facebook group to network with the top agents:

https://www.facebook.com/groups/newbieagents/

Customer service has changed over the years, but there are some fundamental values that need to remain the same.  In the age of digital technology where requests for surveys are abundant, Lindy explores the challenges of keeping the the world of sales focused on the customer and not on the survey.   

Your thoughts and comments (oh, and positive ratings) are always welcome via my website at www.lindysaudiocafe.com.

This podcast is not intended to provide any legal, medical or personal advice, and is recorded for fun and entertainment purposes only. Thank you for listening. 

It’s gardening time! Cause that's what I talk about in today's episode. I yell about how entrepreneurship is no different than a garden and most entrepreneurs are not focused on gardening and that's why they leave all the money on the table and they die of famine.

So there's definitely better ways around it. Really what I talk about is how to turn your entire business ecosystem into an ever producing garden that will keep you feasted forever because you know how to love it, nurture it, water it, give it the right sunlight and to make it a thriving business. I talk about all that, so let’s get into the show!

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Looking for access to my entire book recommendation library? Check out my Amazon Storefront -- your hub for a curated collection of transformative books covering business, marketing, mindset, and personal development. Shop HERE 📖

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Discover the secrets to building lasting relationships with your customers and boosting your retention with The Last Customer Journey - a 5-part video series designed to help you master a relationship-based marketing approach. 

With actionable insights and proven strategies, you'll learn how to connect with your audience on a deeper level, establish know, like, and trust, and create an unforgettable customer experience that keeps them coming back for more. 

Don't miss this opportunity to transform your business and take your customer relationships to the next level. Sign up now for this free series!

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If you have any questions or comments about the episode, I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.

Here on the Pro-Fit Podcast, you know we love systems. Today, we have two for you that will massively improve your ability to look after your clients, which lead to better retention. Not only that, but at the end of the episode we offer you the chance to steal these process from us, completely for free.

To get your free copy of each system, you need to reach out to @mattrobinsonpt and @coachcampey on Instagram

How do you fill your practice with the perfect patients? Well, It all comes down to marketing, educating and informing the local community about who you are and what you do. Tune in to another episode of the Osteobizness podcast as your host, Gilly Woodhouse bring you tips on social media marketing, how to focus on your specialisms and why understand your patients pain points is essential to success.

Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat

KEY TAKEAWAYS

• There’s a lack of information and understanding that leads patients to be unsure about trying osteopathy. Educating your local community is vital to the success of your practice. Potential patients must understand the value of the help osteopathy can provide.
• Targeted marketing is like an archer aiming for the bullseye with precise accuracy and with robust social media marketing you can target your ideal client and grow your practice with more of your perfect patients.
• Focus on your chosen specialism as an osteopath, it’s here where you can really make a name for yourself and master your niche which will lead to referrals, testimonials and increased word of mouth.
• Listen to your patients and understand the pains of why they need treatment. Here lies your social media marketing messages, you can use these pain points to connect with your ideal clients and drive them towards your practice.
  
  

BEST MOMENTS
“Marketing is educating and informing the local community about who you are and what you do, with the aim of bringing patients towards your practice.”

“Education is key in the UK as there is a huge reliance on NHS treatment”

“Spray and pray marketing is too vague, general and it is not at all targeted.

“By focusing on your ideal client you will find that you attract more of that client base.”

“95% of my clients are osteopaths but that doesn’t mean I cannot help other professions, it means I’ve established a strong presence in my niche”

VALUABLE RESOURCES
The Osteobiz mastermind

www.osteobiz.as.me/consultation

www.osteobiz.com

CONTACT METHOD

https://www.instagram.com/gillywoodhouse/
gilly@osteobiz.com
https://business.facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more.

This show was brought to you by Progressive Media

It's not because you've been in business for 10 years, it's not because you have a certificate, it's not because you can help them.

Those can be helpful, but what your clients really want to know is, what's in it for them.  So how are you conveying that in your branding and marketing.  I see too much "get marketing" and not enough "give marketing", still, and it's necessary for us as an industry to overcome that typical business owner stereotype.

What do our clients want?  What experience would be valuable to them?  What do they get from utilizing our services?  Just a few of the things I ponder over in this episode.  Enjoy!

⚓⚓Please LIKE and SUBSCRIBE for more episodes!

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Having movement assessments at the start of a client journey is a great tool. But that's not the only place it should exist in your business. By having periodic retesting of certain screenings and assessments, you can massively improve your client experience and highlight different types of improvements they have made.

Jenny speaks to Molly Galbraith, co-founder of Girls Gone Strong, and author of “Strong Women Lift Each Other Up”. Together they dive deep into Molly’s story of struggle with body image, and how these experiences shaped her life. Molly shares how she found her strong by having the resilience to overcome challenges and create powerful change in her own life. She describes how she turned her struggles into strength, and how she is helping thousands of women, all over the world, do the same. There has never been a better time for women to lift each other up to create change in their lives, and change in the world, and Molly’s story shows us just that. 

Molly Galbraith Resources:

• Instagram
• Facebook
• Twitter
• Strong Women Lift Each Other Up

Girls Gone Strong Resources:

• GGS Website
• Instagram
• Facebook
• YouTube
• Twitter

If you enjoyed this episode, make sure and give us a five star rating  and leave us a review on iTunes, Podcast Addict, Podchaser and Castbox.

STRONG Fitness Magazine Subscription Use discount code STRONGGIRL

Resources

• STRONG Fitness Magazine
• STRONG Fitness Magazine on IG
• Team Strong Girls
• Coach JVB

Follow Jenny on social media

• Instagram
• Facebook
• YouTube

DISCLAIMER: The opinions, beliefs, and viewpoints expressed by the hosts and guests on this podcast do not necessarily represent or reflect the official policy, opinions, beliefs, and viewpoints of Disenyo.co LLC and its employees.

In this week's episode of Better Construction, I talk with Howard Olsen from High Output Training Systems. We talk #sales, #customer engagement, connecting with your clients, and more!

High Output Training Systems: https://www.high-output.com/
Howard on Linkedin: https://www.linkedin.com/in/howardolsen/

My Youtube: https://www.youtube.com/channel/UC0czmX0jwkbkCDmJOTR5VnA
My Website: https://betterconstructionmedia.com

Gym ownership can feel like a thankless job at times. No one sees all the late nights, early mornings, blood, sweat and tears you put into your business.

That's why Two-Brain Business' Clients' Choice Award is so meaningful. It's more than a trophy. It's a signal from your clients that you're doing things right and that they appreciate you.

The 2020 Clients' Choice award winner is Nick Seabock, owner of Off the Grid CrossFit in New Jersey.

Links:

CrossFit Off the Grid
Arbox
Driven Nutrition
Gym Owners United

Timeline:

00:23 – All about the Clients’ Choice Award. 

3:34 – What sets Off the Grid CrossFit apart. 

4:38 – Nick’s approach to client care. 

6:13 – When the pandemic hit. 

8:22 – Maintaining community during the COVID shutdown. 

10:28 – Positive takeaways from the shutdown experience.

The average length of engagement—the average amount of time a member sticks around—for most gyms is 7.8 months. At CrossFit Moncton, it's 4.5 years.

CrossFit Moncton owner Kevin Wood joined Mike Warkentin to share how he gets his members to stay for so long.  It's about actually caring about your members, he said, and following that care up with action.

Tune in for some actionable advice you can implement today to figure out exactly when and why your members leave, how to stop those leaks and what you can do to increase your gym's length of engagement.

Links:

CrossFit Moncton
CrossFit Moncton: "Gyms are high-risk areas ... really?"
Wodify
Free Tools

Timeline:

1:51 – Calculating length of engagement.

6:27 – Showcasing your clients.

9:06 – Length of engagement and the client-intake process.

11:18 – Finding the leaks.

14:15 – Why people leave after 30-50 days.

15:16 – What happened when Kevin made a 50-year-old man cry.

17:15 – The sniper effect.

18:20 – Using systems to catch lagging members before they disappear.

21:26 – Showing members you care about them.

24:17 – Evolving with your audience.

25:53 – Managing LEG during COVID.

30:25 – Getting lost members back after COVID closures.

32:19 – Two simple things you can do today to increase LEG.

We cannot escape having an unhappy client. Especially when you're growing, the more people you serve, the more people who are buying from you, the more customers and clients that you have, the more of the likelihood that somebody is going to be unhappy, because we're dealing with people, and people are unpredictable. People have their own agendas and some people feel a lot of power behind their computer screens. And they love nothing more than to lash out and belittle the recipient of the email forgetting that there's someone else on the other end of that email or phone call. Let's talk today a little bit about how to handle it when things start to go south with a client.

Take Better Care of Your Clients. Kim Gellatly, who closed over 180 transactions in just 2 years has redefined what it means to take care of your clients. Some may think that if I’m going to do a lot of volume, then I couldn’t possibly take care of people at a high level. It’s got to be quality or quantity. Kim proves the fact that you can do both. 

In this interview we discuss three categories of care:

1. Taking care of your clients during the transaction- Kim has the practice of reaching out to all of her active buyers and sellers 6 days a week. Although to some it may seem like overkill, she’s realized that it really is her job to tell her clients what is going to happen next, not for the next week, but in the next day. Her clients have concerns and questions and curiosities now and by her having such open and regular dialog, it empowers them to ask the questions as opposed to thinking that they are too small of a concern. 

I learned this firsthand as a high-end homebuilder. If I wasn’t in contact with my clients, then, they were in contact with me and by that point they were assuming that they needed to do my job because without the communication, they assumed that I wasn’t doing my job. By me being in regular contact with my clients, it freed them up to know that they didn’t need to manage the project. I was already doing it. 

1. Taking care of your clients outside of the transaction- A key to Kim’s success is the fact that she recognizes that she doesn’t have past clients. Instead, she just has clients. Some need her now and others will need her later. By looking at it this way she can really pour into her clients and solve problems that they have related to real estate and problems they have that are not related to real estate. 

Kim shared that one of her favorite resources is Keeping Matters Current, which has recently given some insight as to the fact that not all recessions result in a housing crisis. This is one example of her taking on the role of advisor and leader as opposed to just someone in sales.

1. Taking care of your clients during a global pandemic- Of course extra care is being taken now to keep people physically safe from the effects of COVID-19, she is also having free dinner for pickup to her friends and clients to get some relief of cooking at home. She also just set up a Zoom call with each of her sellers so that she could have a more face-to-face that would allow them to get their questions answered. 

This week, we have one of our Admin Mastery mentors on the podcast, Brigid Linden, to talk about hiring and recruiting people into your admin team. She shares her hiring process and some tips to help you identify the right person for your team, and also talks about the lessons she’s learned in leading and managing her admin team.

QUOTES FROM THIS EPISODE

“We definitely recruit largely on culture and character. I make it known in our job advertisements that we’re not necessarily looking for people with experience.”

MENTIONS

• Grow My Clinic online course
• Amy Cuddy TED Talk
• Google Drive
• Asana
• Radical Candor by Kim Malone Scott (book)
• Nunawading Soft Tissue Therapies and Podiatry

SHOW NOTES

• [0:01:08.8]  Getting to know Brigid Linden
• [0:03:45.8]  Brigid’s role in the clinic
• [0:04:32.5]  Standards for hiring new admin team members
• [0:06:06.5]  How to know if the person’s a good fit for your admin team
• [0:07:55.7]  Lessons learned from refining the recruitment process
• [0:09:21.3]  Encouraging the admin team to embrace training and scripts
• [0:11:20.8]  Training system for the admin team
• [0:12:27.3]  Training through role-playing
• [0:13:16.7]  How frequently does Brigid meet with her admin team
• [0:14:45.0]  How to measure the effectiveness of the admin team
• [0:16:16.9]  Tools used to manage admin team activities
• [0:18:50.5]  Lessons learned in leading an admin team
• [0:19:59.3]  Check out Brigid and her team!

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

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We appreciate your support and feedback!