customer connection

In today’s episode, Andy answers your questions on what’s the best way to hire trustworthy & hard working employees, how to retain those employees for the long term and whether your purpose in life is innate or it’s something that you eventually develop.

*Disclaimer* "I am NOT saying you should do this. You should live your own life and make your own decisions. I have a very high-risk tolerance and conviction in my skill set. So I make this decision with this data set as a backdrop."

"And so when you get on the phone, if you wanna sell right, you gotta make 'em feel good." Today, Alex (@AlexHormozi) discusses what he would do if he were in the position of having six gyms during the Covid pandemic. He outlines a step-by-step plan to flip the facilities into a remote model, cut overhead costs, and focus on accountability to maintain recurring revenue.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:57) - Give advice to the audience to achieve 80% win for a 90% marketplace.

(4:58) - Provide accountability for $3000/month while working from home.

(9:01) - Trainers do daily reach-outs, maintain customers, and workout.

(10:26) - Work hard to succeed; don't be afraid of change.

(11:37) - Remote fulfillment makes more money; take advantage of the opportunity.

(12:35) - People want to feel good; make customers feel good.

Follow Alex Hormozi’s Socials:

LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition 

We've cut down the first week of Startup School lectures to be even shorter and combined them into one podcast.

First, a lecture from Kevin Hale. Kevin is a YC partner and a cofounder of Wufoo. His lecture is about How to Evaluate Startup Ideas.

Then, a lecture from Eric Migicovsky. Eric is a YC partner and the founder of Pebble. His lecture is about How to Talk to Users.

Y Combinator invests a small amount of money ($150k) in a large number of startups (recently 200), twice a year.

Learn more about YC and apply for funding here: https://www.ycombinator.com/apply/

***

Topics

00:00 - Intro

00:43 - Kevin Hale on How to Evaluate Startup Ideas

2:04 - How can I predict if an investor will like my idea?

2:50 - A startup idea is a hypothesis

5:44 - Problem

6:59 - Solution

8:16 - Insight

8:57 - Unfair advantages

13:45 - Two beliefs about startups

15:19 - Eric Migicovsky on How to Talk to Users

17:36 - Three common errors people make when talking to users

20:20 - Five questions to ask in a user interview

20:28 - What's the hardest part about doing the thing you're trying to solve?

21:02 - Tell me about the last time that you encountered this problem

21:22 - Why was this hard?

23:08 - What, if anything, have you done to try to solve this problem?

24:10 - What don't you love about the solutions you've already tried?

25:21 - Three stages in which talking to users is extremely beneficial

26:07 - Idea stage

30:40 - Prototype stage

33:41 - Iterating towards product market fit

On this second part about sales, Rob talks about touch points during your sales process, storytelling and after sales processes. Why customers need to know about you before you sell to them and why people don’t buy from people they like, but from people who like them. Everything you need to know about the conversation regarding what your clients are interested in and the most important words in selling and marketing.

[Business, mindset, entrepreneur, disruptors]

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ABOUT THE HOST

Rob Moore is an author of 9 business books, 5 UK bestsellers, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestseller “Life Leverage” Host of UK’s No.1 business podcast “Disruptors”

“If you don't risk anything, you risk everything”

CONTACT METHOD

Rob’s official website: https://robmoore.com/

Facebook: https://www.facebook.com/robmooreprogressive/?ref=br_rs

LinkedIn: https://uk.linkedin.com/in/robmoore1979

disruptive, disruptors, entreprenuer, business, social media, marketing, money, growth, scale, scale up, risk, property: http://www.robmoore.com