Experiencing the Power of Rapport and Empathy
In this episode, we have an insightful conversation with David Thompson, President and partner at Wiglander, Zoloski and Associates. Together, we delve into the significance of rapport-building in both successful interrogations and business relationships.
David and I explore various essential topics, including the vital role of preparation, adaptability, and the establishment of trust. We draw examples from a wide range of contexts, spanning from counterterrorism interrogations to sales calls. Throughout our discussion, we emphasize the potential dangers of relying on false evidence and overpromising in pursuit of short-term goals.
Gain valuable insights into cultivating long-term relationships, effectively managing emotions, and understanding the importance of contextual awareness. Join us for this enriching conversation that will equip you with valuable knowledge to build stronger relationships, navigate emotional dynamics, and improve your overall communication skills.
Timestamps
- (00:00:06) David Thompson: expert and advocate for ethical interrogation.
- (00:08:09) Ethics and science in investigative interviewing emphasized.
- (00:14:16) Avoid presumption of guilt, seek intelligence.
- (00:17:28) Immediate gratification jeopardizes long-term relationships.
- (00:23:40) Build honest, empathetic rapport for successful interactions.
- (00:29:50) Childhood trauma creates adversarial perception towards police.
- (00:36:54) Sales tactics can lead to regret. Trust's key.
- (00:40:34) Preparation and strategy key in interviews.
- (00:50:53) Private sector investigations impact interview approach.
- (00:53:26) Building relationships through positive conversations for success.
- (01:01:39) Soliciting feedback for effective communication practice.
- (01:04:02) Ask uncomfortable questions, change behavior contextually.
- (01:13:54) Lessons learned on empathy and rapport techniques.
Links and Resources
- https://www.w-z.com
- Home (certifiedinterviewer.com)
- https://linktr.ee/dthompsoncfi
- https://interviewingprinciples.com
- ORBIT: The Science of Rapport-Based Interviewing for Law Enforcement, Security, and Military | Oxford Academic (oup.com)
Sponsor Links
- Humintell: Body Language - Reading People - Humintell
- Enter Code INQUASIVE25 for 25% discount on your online training purchase.
- Emotional Intelligence Magazine: HOME | Emotional Intelligence Magazine + (ei-magazine.com)
- International Association of Interviewers: Home (certifiedinterviewer.com)
Podcast Production Services by EveryWord Media