interncommunication

Goal setting and measuring the success of corporate social media channels is our topic with social media strategist Julio Proano. Reach is only a single aspect, more important: does the content posted by companies really make an impact? We talk about the value contribution of social media and about metrics to prove it, about how to deal with stakeholder communities and how important it is to manage the channels yourself.

The importance of internal communications has changed in recent years - at least as much as the communications industry. Do the boundaries between internal and external still make sense? We discuss with Steph Bridgeman the benefits of looking at the two sides as a whole picture, especially in the area of communication measurement.