north county property group

A handful of entrepreneurs in the property management industry have helped bootstrap and grow a property management company, sold the company, remained in a senior capacity with the acquisition company, and ultimately moved on to start yet another property management venture. One of those individuals is Travis Bohling of Phoenix, Arizona.

He is the co-founder of the property management company Home Ladder. Tune in as host Bob Preston and Travis delve into the importance of saying no and choosing a specific direction to the challenges of working in a large company where decision-making is hindered.

Topics covered:
(02:45) Travis Bohling’s background and his new venture, Home Ladder
(03:29) When Travis first decided to get into property management
(04:57) His work with RentVest
(07:23) The early stages of Travis’ property management company
(11:33) Expanding to other markets
(14:25) SureVestor Midroll Commercial (60-seconds)
(15:35) The decision to sell RentVest
(19:09) The acquisition process and working for Mynd
(23:28) The integration process of merging with a property management company
(28:33) About Home Ladder and its plans
(29:28) What is an ‘investor agent’?
(37:03) Closing thoughts

Connect with Travis Bohling
https://www.linkedin.com/in/travis-bohling

Episode 75 Sponsor: SureVestor
Insurance. Innovation. Inspiration.
At SureVestor, we’re Property Managers, too. That puts us in a unique position to offer innovative insurance solutions you’ve never seen before. Our Protection Plus bundle covers you and your owners when the unexpected happens. For instance, malicious damage, loss of rent and eviction fees, lawsuits, and certain accidental tenant damage.
https://surevestor.com/

We're also giving a huge shout-out to all of our fabulous Industry Icon Sponsors for supporting our show:

SureVestor
Blanket
VPM Solutions
RentScale
APM Help
Upkeep Media
Second Nature
zInspector

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

As a landlord or property manager, do you ever feel like you just can’t take a break from your property management job? Keeping your eyes on the ball so nothing falls through the cracks at your rental properties can be a never-ending concern. Maintenance requests, property viewings, leases to review and sign, tenant move ins, rent collection. Yikes! Research shows that many small business owners either don’t take vacation, or when they do, it’s a “working vacation”.

On this episode of Property Management Brainstorm, Bob's guests are Kathleen Richards of PM Made Easy and The Property Management Coach in Santa Cruz, CA; Liz Cleyman of Grace Property Management in Thorton, Colorado; and Kellie Tollifson of T-Square Properties in Bothell, WA. Bob and the panel discuss the top five reasons why, even property managers, should take a vacation from their business. They will also share their own personal tips and secrets on planning that occasional escape and how it benefits their companies when they do find time away. 

Topics Covered

[2:40] Kathleen, Liz, and Kellie introduce themselves, tell us about their companies, and how they spent their most recent vacation.

[10:15] Kathleen explains the inspiration behind writing her recent article in Residential Resource magazine about the importance of taking a vacation.

[12:50] #1 Brainstorming New Ideas: this may at first seem counter intuitive when trying to get away from it all.

[16:12] #2 You've Earned It: it is not selfish to take a vacation, it’s a necessity!

[23:00] #3 Work/Life Balance: getting back in touch with the "why".
 
[30:55] #4 Improve Productivity: achieve a happy, more satisfying life.

[34:40] #5 Show Your Team You Trust Them: let your team demonstrate they’ve got things under control.

[40:00] Summary with Kathleen, Liz, and Kellie sharing their closing thoughts and how you can reach them to learn more.

Connect with Kathleen Richards
https://www.thepropertymanagementcoach.com/
kathleen@thepropertymanagementcoach.com

Connect with Liz Cleyman
https://www.rentgrace.com/about
lizcleyman@gmail.com

Connect with Kellie Tollifson
https://tsquareproperties.net/
ktollifson@tsquaremanagement.com

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob Preston, host of Property Management Brainstorm, discusses the topic of relationship management in property management with Zach Williams of the Partnerships and Business Development Team at Podium.  Several of the best practices in relationship management involve connecting with customers through ongoing messaging touchpoints and online reviews.

Podium is a customer messaging platform that can help property management companies achieve these ongoing touchpoints, ultimately bolstering their customer relationship management and loyalty. Zach joins Bob to tell us more about Podium and their messaging platforms.

Topics Covered

[2:15] Zach kicks things off by introducing himself and provide the quick elevator pitch about Podium.

[5:30] Bob asks Zach to explain the difference between relationship management and interaction management for property managers.

[6:20]  What specifically is meant by "messaging tools"?

[8:08] Managing the messaging tools through the Podium software as a service dashboard.

[9:45] Relationship management is over the entire “customer journey” of stakeholders with your property management company.

[11:48] Getting specific: how Podium handles online chat and review management through text messaging.

[13:50] With texting as the main communication interface, can you expect a higher response rate, say compared to email or phone messages?

[17:11] Does it take additional staffing to handle the Podium platform? (ie, dedicated personnel to online chat and reviews).

[18:45] Making the cultural shift to digital communications.

[21:37] Podium's pricing and the partnership program discount for members of NARPM (National Association of Residential Property Managers).

[24:55] Zach shares a personal story.

Connect to Podium
https://www.podium.com/

Podium Discount for NARPM Members
https://try.podium.com/narpm/

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

As a landlord or property manager, do you ever worry that a maintenance vendor you send to a property might not have the correct insurance coverage? Dispatching a repairman with insufficient or expired insurance could create a liability on your property management business. Further, its a big job to track all of the insurance policies from vendors to make sure they remain in compliance with your standards for coverage.

On this episode of Property Management Brainstorm, Bob discusses the topic of tracking certificates of insurance with Dave Bixler of Thimble. Dave explains a service called Certificate Manager that helps landlords and property managers make sure vendors and contractors have the right policy in place and provides for tracking Certificates of Insurance in one online location.

Topics Covered

[2:55] Dave Bixler introduces himself and Thimble.

[4:15] Why it's  important to make sure that those vendors have proper insurance coverage. 

[4:55]  What type of insurance should a landlord and property manager make sure their vendors have in place before sending them to a property? 

[8:20] What should landlords and property managers obtain as proof of insurance from a vendor or contractor and how Thimble Certificate Manager can help keep these documents organized?

[11:00] Recommended insurance levels for various types of contractor trades.

[12:45] Best practices for utilizing Certificate Manager for tracking Certificates of Insurance.

[16:15] Are certain contractor trades risker and require higher insurance limits? .

[22:30] Obtaining insurance policies for one-time vendors or contractors who may be too small to afford annual insurance policies.

[28:30] Thimble's program for members of NARPM (National Association of Residential Property Managers).

[30:00] Dave shares a personal story about how he came up with the idea for Certificate Manager.

Connect to Learn More About Small Business Insurance From Thimble

Thimble Certificate Manager for NARPM Members

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

California's Proposition 19, goes into effect on April 1, 2021,  offering many protections to California home owners. If you are a California homeowner or investor, could you take advantage of the new benefits provided under this new law? Today's Five Minute Friday offers a quick summary of what Prop 19 is all about. 

1. Senior citizens often live in homes that are no longer a fit because it may be too large or far away from loved ones or medical providers.

2. Severely disabled individuals might live in a residence that is no longer safe or suitable.

3. California wildfire victims, possibly losing everything if their home was destroyed, could have property tax hikes if they desire to move to a new home.

Because of these new advantages and if you meet any of the criteria above, this might be the time to selling your California home, even if it is a rental home or a vacation home.

Have a listen to learn more about Proposition 19. If you are interested in taking advantage of Proposition 19 by selling your rental home or buying an investment property, our real estate sales division can help!

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob has been addressing "process" in the past few episodes, speaking to why it is so important in property management. But what if many of those processes could be “automated”? The concept is to let technology handle your repetitive tasks. Might this allow your property management business to work smarter, not harder?  In this Episode 49 of Property Management Brainstorm, Bob discusses this topic with Heather Park, Co-founder and Managing Partner at RentBridge. They will be speaking about how to bring daily aspects of property management into a system that automates day-to-day business.

Topics Covered

[2:25] Heather introduces herself and the core concept behind RentBridge.

[5:00] What is the technology behind the RentBridge platform?

[6:55] The concept can seem a bit abstract. Heather gives a concrete example of lease renewals to explain how process automation works. 

[11:25] Heather explains how "tickets" work within the scenario of internal property management tasks.

[13:25] Utilizing "lagging indicators" vs. "leading indicators" in running a property management business.

[15:30] Property Management Operation System (PMOS), how it integrates with property management software, and what it does within the RentBridge platform.

[19:05] Where does a company start with automating their property management processes and how long does it take?

[23:05] Some property managers might be affraid of losing the human element when automating processes. How much is too much?

[27:10] Is there a typical profile that makes a good fit for process automation?

[29:45] Where RentBridge fits within the spectrum of available process solutions in the market.

[34:55] Heather shares a story about how she found her way into property management and how it has changed her life.

[38:45] Parting thoughts and how to get in touch with RentBridge.

Connect to RentBridge Website

Connect with Bob
North County Property Group

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher,

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Today's Five Minute Friday poses a hypothetical questions. There is no right or wrong answer, only personal preference of how you think a property management company should be run. A lot of companies have come into our property management space offering technical solutions based on automation and artificial intelligence. The concept is a sound one, what tasks in your property management workflow can be automated? And by automate, we are talking about digitizing the process, often taking it out of human hands, and into the hands of artificial intelligence for the follow up, scheduling, and management of a task. 

But how much is too much?  At what point might we overengineer what could be considered relationship aspects in property management that involve human touch?  Might we be putting ourselves at risk of losing that human element in what is essentially a relationship management business? 

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Real estate brokers and property managers receive what are known as “trust funds” in the normal course of doing business. These are typically deposits and payments received and held on behalf of others, thereby creating a fiduciary responsibility to the funds owners. In our business as property managers, we must handle and account for these funds according to established legal and accounting standards within the rules and regulatory requirements of our individual states. Not being in compliance could have significant financial and legal consequences for our property management businesses.  On this episode of Property Management Brainstorm, Bob Preston discusses accounting and bookkeeping for property management trust accounts with Taylor Hou,  Chief Happiness Officer at APM Help. Bob and Taylor discuss the importance of keeping  the books clean, what auditors would see as red flags, and how to spot irregularities and discrepancies in your property management accounting reports.

Topics Covered

[2:20] Taylor tells us about his title, Chief Happiness Officer, and how APM Help works with its clients.

[3:45] Transitioning from legacy accounting software like QuickBooks to more current property management software such as Appfolio, Buildium, or Propertyware.

[5:20] The difference between corporate accounting and property accounting (also known as trust accounting).

[7:30] Taylor explains three-way reconciliation and why it is important.

[12:30] The Broker's fiduciary responsibility pertaining to trust funds.

[14:45] Red flags and discrepancies that might indicate embezzlement within a property management company.

[21:15] New tech coming in accounting using Artificial Intelligence to identify account irregularities.

[23:00] Setting up trust accounts for different types of properties (long-term rentals, vacation-rentals, commercial properties, HOA).

[25:25] What will state real estate regulators look for during an audit of financial records?

[29:30] Taylor shares the story of how he got into accounting and bookkeeping for property managers.

[34:20] How to get in touch with Taylor and APM Help.

Connect with Taylor
APM Help
taylor@apmhelp.com

Connect with Bob
North County Property Group

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

The role of being a landlord comes with many financial, legal, and ethical obligations. As an owner of an investment property, time is money.  There are two ways to go, managing the property yourself or hiring a property manager. On this week's Five Minute Friday, Bob poses a question to real estate investors:  should you manage a rental property yourself or should you hire a property manager?

There are of course lots of questions to ask yourself and many aspects to consider. Bob covers these questions and aspects in today's episode. If you are not completely confident in handling all these items properly, then perhaps it is a good idea to consider hiring a property management company. Property management companies, like North County Property Group, have skilled teams of professionals who are specialists in handling all the nuances of renting your property and managing it properly

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this week's Five Minute Friday, Bob reviews and gives his position/endorsement for either a "yes" or a "no" on four California Ballot Measures in the upcoming election on November 3rd, that he believes to be  significant to landlords, real estate investors and owners of rental property. Bob provides his opinion from a nonpartisan, independent position, as the owner of a property management company in the State of California. Here is a summary of the ballot measures of particular interest:

Proposition 15: Tax on Commercial and Industrial Properties for Education and Local Government Funding Initiative (“Split Roll Measure”)
Bob's Position and Endorsement: "NO"

Proposition 19: Property Tax Transfers, Exemptions, and Revenue for Wildfire Agencies and Counties Amendment
Bob's Position and Endorsement: "YES"

Proposition 21: Local Rent Control Initiative
Bob's Position and Endorsement: "NO"

Proposition 22: App-Based Drivers as Contractors and Labor Policies Initiative
Bob's Position and Endorsement: "YES"

Have a listen to the episode to hear the full review and reasoning behind Bob's positions and endorsements of these significant California measures and propositions.

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, Tun

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

What is a "process" and why do we need it as a landlord or property management company? Webster’s defines process as a series of actions or steps taken in order to achieve a particular end. All you property managers out there, sound familiar? Our daily workflow in this business requires us to follow certain steps for several reasons: legal compliance, efficiency, profitability to name just a few. Think of the activities in our jobs which need to stay streamlined: business development, owner onboarding, move-ins/outs, rent collection, evictions, and more. On today's episode, Bob discusses the need for property management processes with Jordan Muela, CEO at Lead Simple.

Topics Covered

[2:45] Jordan introduces himself, his various business ventures related to property management, and Lead Simple's new workflow solutions module to help bring process to the property management lifecycle.

[7:25] Is a process the same or different from a checklist, workflow, standard operating procedure, or system?

[9:20] Why are processes so critical in a property management company?

[12:50] A process can’t be “set it and forget it”.

[16:00] How having processes documented can help with risk management in a property management company.

[18:20] Where to property managers start in writing their processes?

[21:15] Jordan explains how the Lead Simple process solution fits in the market with its unique differentiation.

[25:35] Jordan tells the story of how he has learned to confront conflict openly and transparently in his organizations.

Connect with Jordan
Lead Simple
jordan@leadsimple.com

Connect with Bob
North County Property Group

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify,  TunedIn, 

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

When society emerges from the COVID-19 pandemic, will there be a paradigm shift across industires, our economy, and even how we live our lives?  Might that shift create a need for us to make permanent adaptations to the way we run our property management businesses?  In this Five Minute Friday, Bob Preston ponders these questions and more as he discusses what happens when the usual way of thinking is replaced by new perspectives. Of equal importance is to spot the changes as they emerge and plan for the inevitable to stay ahead of the curve and be ready when the paradigm shift occurs.

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

As landlords and property managers, have you ever experienced the dreaded “blackout” at your rental property when the tenant utility transfer was not handled properly? This is when you arrive to move your tenant into the home and guess what ... no power!  Even worse is getting a bill a month later and discovering that the transfer never happened and you’re now being billed for tenant’s utility usage. On this episode of Property Management Brainstorm, Bob discusses the process of setting up utilities for a tenant of your rental home and making sure it happens right every time. His guest is Peter Hernandez of Citizen Home Solutions. Peter explains their concierge service for reaching out to tenants and working with with them on the phone to get all utilities established.
 
Topics Covered

[2:30] Peter Hernandez introduces himself and describes the services provided by Citizen Home Solutions.

[5:50] What is "concierge utility service"?.

[8:25] The tenant experience when setting up utilities through Citizen Home Solutions.

[11:45] Matching the tenant with the right utility services in their geographic area. 

[15:30] What happens when the utility provider requires an application, deposit, or in person visit?.

[23:50] Benefits of the Citizen Home Solutions service to the property management company and landlord.

[28:30]  What is required from the property manager or landlord to get the process started for the tenant?

[32:30] Peter shares the story of the Property Management Health group on Facebook and what it has done for his own personal health.

Connect with Citizen Home Solutions
Citizen Home Solutions Website - If you connect with them, tell them you were referred by Property Management Brainstorm!

Connect with Bob
North County Property Group

Resources Mentioned
Free eBook: Bob Preston’s eBook, Best Practices for Renting Your Home, is offered as a free download on the North County Property Group website, find it here as a free download! https://www.ncpropertygroup.com/ebook

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts,

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob continues a series of podcast episodes dedicated to the topic of security deposits. For most landlords, security deposits continue to be a highly challenging aspect of leasing rental properties. Laws are changing, tenant move-in costs can be prohibitive, and security deposit deductions can often lead to conflict. Bob discusses these challenges with Derek Merrill, Co-founder and CEO at LeaseLock, a company promising to eliminate the need for security deposits.  

Topics Covered

[2:20] Introduction to Derek Merrill, LeaseLock and the concept of "zero deposits" through their Lease Insurance products.

[8:00] Landlord/tenant laws having an impact on alternative approaches to security deposits..  

[12:00] Are flexible financial aspects of leasing here to stay due to COVID-19 pandemic?

[16:15] Derek explains the competitive differentiation of Lease Insurance when compared to surety bonds and other solutions.  

[21:00] The process of filing claims through LeaseLock is discussed as opposed to deducting charges from security deposits.

[24:35] Derek describes a full scenario of how Lease Insurance works from start to finish during the course of a tenant's lease.

[34:00] Derek shares a story about the mission for LeaseLock and the positive impact they are having on tenants who are in need of financial assistance in obtaining a rental property.

[37:40] Final words on what the new generation will demand in terms of the speed and ease of leasing a rental property.

Connect with Derek Merrill
LeaseLock Website
Email: derek@leaselock.com

Connect with Bob
North County Property Group

Resources Mentioned
Square: You can do a lot with Square: accept credit cards, power your business with a free point-of-sale app, get real-time sales reports, and much more. All this with no sign-up costs or long-term contracts.Plus, your first $1,000 in credit card transactions are processed free when you sign up by clicking through on this link: Try Square for free today!

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts,

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

What is corporate responsibility and why is it important?  In episode #30 of FMF, Bob explains why he believes in the concept of corporate responsibility for his business as a property management company at North County Property Group. The objective is simple ... be accountable for our actions to our stakeholders and local communities.

During the current times of COVID-19, Bob explains how North County Property Group began to rethink its philanthropic pledging as part of their corporate responsibility program. The company decided to start its own direct giving fund called NCPG Cares for the benefit of tenants in need of assistance due to financial hardship during the Coronavirus pandemic. Have a listen to learn more about NCPG Cares and how the company makes a contribution each time a new property is added to their San Diego property management portfolio.

Connect with Bob 

North County Property Group

Learn More About NCPG Cares
ncpgcares@ncpropertygroup.com

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. 

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Are you struggling to find a property manager you can trust? Perhaps the best way to find a reliable team that provides top-notch service is to look for a property management company that provides its clients with certain guarantees.

On this episode of Five Minute Friday, Bob walks us through the guarantees North County Property Group offers all its clients, including a Satisfaction, Pet and Performance Guarantee, explaining why his team doesn’t take any money from property owners until a tenant has moved in and rent is collected.

Bob goes on to discuss the additional guarantees NCPG affords its Premium Program clients, describing their 30-Day Rental Guarantee, Tenant Default Assurance and 12-Month Tenant Guarantee. Listen in for insight around how Bob’s team handles the rare occasions when renters seek early termination of a lease and learn why it’s crucial to find a property manager who backs their promises with guarantees.

Topics Covered

[0:44] How Bob’s struggle to find a trustworthy property manager led him to self-manage his own investment properties

[1:18] Why North County Property Group offers its clients several guarantees

[1:59] NCPG’s Satisfaction Guarantee and penalty-free cancellation (with 30-day notice)

[2:24] The details of NCPG’s Performance Guarantee and why Bob’s team doesn’t take any money from property owners until they produce results 

[2:53] How NCPG pays for damages beyond normal wear and tear caused by approved pets (up to $2,500)

[3:36] The additional guarantees NCPG offers as part of its Premium Program

[3:47] NCPG’s 30-Day Rental Guarantee for Premium Program clients

[4:15] NCPG’s 12-Month Tenant Guarantee and what Bob’s team does when renters seek early termination

[4:56] The most common reasons why a tenant might default on their rent + the Tenant Default Assurance NCPG offers its Premium Program clients 

Connect with Bob 

North County Property Group

Resources

North County Property Group Guarantees Page

Pet Screening

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Most business owners and entrepreneurs want to build a best-in-class company. But in the daily grind of running a business, it’s easy to lose sight of the vision you’re trying to achieve. At North County Property Group, we leverage the Entrepreneurial Operating System (EOS) to facilitate continuous improvement and become a better organization—each and every day.

On this edition of Five Minute Friday, Bob shares the EOS model many business owners and entrepreneurs use to grow and improve. He explains how adopting the process has helped his team focus on the right things and keep them accountable to their goals. 

Bob walks us through each of the six key components of the EOS model, describing how his team evaluates themselves in the areas of vision, people, data, issues, process and traction. Listen in for insight around the value of quarterly goal setting and learn how the EOS system is helping Bob lead a top-performing company. 

Topics Covered

[0:49] The EOS model for business owners and entrepreneurs

[1:12] How adopting EOS has impacted Bob’s business 

[1:38] The objective of EOS + how it helps you build a best-in-class business

[2:01] The six key areas of evaluation in the EOS model

[3:27] How North County Property Group has had success with goal setting + how we measure our success

[4:02] Bob’s take on how EOS has helped him become a better leader

Connect with Bob 

North County Property Group

Resources Mentioned 

EOS Worldwide

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Play Podcasts, Stitcher, Spotify, and YouTube.

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob discusses the importance of obtaining the proper insurance on various types of rental properties with Chris Mahlberg, from the Farmers Insurance Office of Kirk Miller in San Diego, CA. Having the correct insurance policy in place for your rental property is a critical aspect of property management, protecting your home from damage, and limiting exposure to tenant liability. When considering the possibility of renting their home, one of the first steps a homeowner should take is speaking with their insurance agent about their plans and how to obtain the correct insurance. Bob and Chris cover the various types of insurance available such as landlord policies for a long-term rental, renter's insurance for tenants, vacation rental insurance for short term/furnished rental properties, and damage protection insurance for vacation renters. Chris also offers his professional insights, guidance, and examples of why this is such an important aspect of property management and renting your home. This episode is always available for listening, sharing, or download at Property Management Brainstorm. See a full time-stamped transcript of This Podcast Episode 2.  

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.