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    retail innovation

    Explore " retail innovation" with insightful episodes like "Building Brand Culture: From Uniforms to Gratitude featuring Richard Fairchild and Abby Hirschberg", "Cultivating Success: Inside the High-End Cannabis Industry with Joanne Wilson", "Branding Brilliance: Navigating University Licensing and Innovations", "Selling More and Wasting Less with David Kat, SVP Business Development of Wasteless" and "Will retail trade policy boost ease of doing business" from podcasts like ""In the Club by Club Colors", "Thinking Outside The Bud", "In the Club by Club Colors", "Decarbonizing Commerce" and "Mint Primer"" and more!

    Episodes (29)

    Building Brand Culture: From Uniforms to Gratitude featuring Richard Fairchild and Abby Hirschberg

    Building Brand Culture: From Uniforms to Gratitude featuring Richard Fairchild and Abby Hirschberg

    In the inaugural episode of Season 4 with In The Club powered by Club Colors, we dive into the dynamic world of university licensing and business development with special guests Richard Fairchild and Abby Hirschberg from the University of Utah. We explore the world of brand culture from the evolution of sports team uniforms to the power of gratitude in personal growth, into the importance of differentiation, innovation, and meaningful connections in the brand landscape. Discover the unexpected insights from Abby's fascination with the Donner Party and the unique perspective Richard gained while listening to Gladiator. Get ready for a rollercoaster of brand experiences and personal stories that highlight the exceptional nature of the University of Utah.

    KEY TAKEAWAYS

    • Brand culture sets a brand apart and aligns with its goals.
    • Incremental sales can be achieved through innovative variations in product offerings.
    • Gratitude journaling can be a powerful tool for personal growth and resilience.
    • The Donner Party serves as a captivating historical analogy for survival and prioritization.
    • Experiences, such as tailgates, contribute to the vibrant and spirited culture at the University of Utah.

    QUOTES

    • "When it comes to brand culture, first and foremost, it's something that sets you apart from the other brands."
    • "Incremental sales. Is that what you're calling it? Have you coined that phrase?"
    • "Gratitude is such a powerful thing. It's amazing how it can change your mindset."
    • "I'm in the 18 hundreds, you guys. I'm in the Donner Party era."
    • "The best thing about the University of Utah is the people on our campus. This campus attracts the best type of people."


    Connect and learn more about Richard Fairchild and Abby Hirschberg.

    Richard’s LinkedIn: https://www.linkedin.com/in/richardfairchild/
    Abby’s LinkedIn: https://www.linkedin.com/in/abby-hirshberg-2674092a0/

    If you enjoyed this episode of In the Club Podcast with Club Colors, please leave us a review on your favorite podcasting platform!

    Club Colors: https://www.clubcolors.com/

    Cultivating Success: Inside the High-End Cannabis Industry with Joanne Wilson

    Cultivating Success: Inside the High-End Cannabis Industry with Joanne Wilson

    Cultivating Success: Inside the High-End Cannabis Industry with Joanne Wilson

    In this episode, we have Joanne Wilson, Founder and CEO of Gotham NYC, a prominent cannabis dispensary in New York. Joanne shares her professional journey, highlighting her venture into the cannabis industry and the challenges faced within the New York regulatory landscape. The conversation delves into the intricacies of building a distinctive brand, emphasizing the need for a high-end luxury experience for customers. Joanne discusses the dynamic nature of the cannabis market, reflecting on her vision for the future, potential expansion into other states, and the incorporation of psilocybin products. 

    Joanne is a successful early-stage angel investor, entrepreneur, and philanthropist with a diverse background in retail, wholesale, media, real estate, and technology. She has over 140 companies in her investment portfolio such as Food52, Eater, Just Works and Parachute Home, and has invested in several restaurants throughout downtown New York City. Joanne is the co-founder of Frame Home, a Brooklyn-based residential real estate development company that prioritizes sustainability with style. In addition to her business ventures, Joanne is actively involved in non-profits as she sits on the board of The Highline and The Public Housing Community Fund in NYC. Joanne's passion for innovation and community development is evident in this latest venture, GOTHAM, which she cannot wait to share with the city she loves.

    IG @gotham.ny - https://www.instagram.com/gotham.ny/?hl=en
    TikTok @gotham_nyc - https://www.tiktok.com/@gotham_nyc

    Branding Brilliance: Navigating University Licensing and Innovations

    Branding Brilliance: Navigating University Licensing and Innovations

    In the inaugural episode of Season 4 with In The Club powered by Club Colors, we dive into the dynamic world of university licensing and business development with special guests Richard Fairchild and Abby Hirschberg from the University of Utah. Discover the power dynamics of licensing, the importance of collaboration, and exciting initiatives like the Cotopaxi collection and Under Armour partnerships.

    KEY TAKEAWAYS

    • Licensing holds significant power, deciding who gets a license for a university and approving/disapproving artwork.
    • Building foundational relationships with the licensing team is crucial to avoid project disapprovals.
    • Collaboration with well-known brands like Cotopaxi creates excitement and boosts university representation.
    • Innovations like the USS Salt Lake City football uniform highlight the meticulous planning and collaboration involved.

    QUOTES

    • "Licensing holds a lot of the power, deciding who gets a license for your university and approving/disapproving artwork."
    • "The licensing team is the middle point to ensure everyone, including athletics and the campus store, is on the same page."
    • "It's about creating experiences and relationships that mean something to individuals."
    • "The licensing team serves as a connector, bridging different parts of the campus together."


    Connect and learn more about Richard Fairchild and Abby Hirschberg.
    Richard’s LinkedIn: https://www.linkedin.com/in/richardfairchild/
    Abby’s LinkedIn: https://www.linkedin.com/in/abby-hirshberg-2674092a0/

    If you enjoyed this episode of In the Club Podcast with Club Colors, please leave us a review on your favorite podcasting platform!

    Club Colors: https://www.clubcolors.com/

    Selling More and Wasting Less with David Kat, SVP Business Development of Wasteless

    Selling More and Wasting Less with David Kat, SVP Business Development of Wasteless
    Today’s guest is David Kat, SVP Business Development for Wasteless, which is using AI to dynamically price and mark down perishables, helping grocers sell what they otherwise might have wasted. This episode has something for everybody. AI, dynamic pricing, electronic shelf labels and 2D barcodes. David has an informed perspective on the challenges and the opportunities of using dynamic pricing and markdowns to help mitigate food waste in brick and mortar grocery in a way that is really accretive to earnings.

    Decarbonizing with Data with Tanvi Patel, Sr. Data Analyst, Climate & Sustainability, SPINS.

    Decarbonizing with Data with Tanvi Patel, Sr. Data Analyst, Climate & Sustainability, SPINS.
    In this episode Keith is joined by Tanvi Patel, Senior Data Analyst for Climate and Sustainability Data at SPINS. SPINS is a data technology company specializing in wellness, health, beauty, food, and beverage, at the heart of where innovation meets sustainability. In this episode, we delve into Tanvi's unique career journey, which beautifully intersects retail data, consumer packaged goods (CPG), and the pressing issue of climate change. We explore the remarkable framework developed by Tanvi and SPINS to enrich the SPINS product intelligence suite, unveiling the invaluable insights it offers to brands and retailers. Join us as we uncover the trends and transformative potential that lie at this powerful intersection.

    What's Next for Consumers with Kristina Roger's, EY's Global Consumer Lead

    What's Next for Consumers with Kristina Roger's, EY's Global Consumer Lead

    Joining us this week is Kristina Rogers, EY's Global Consumer Lead. We leverage Kristina's vast experience working with retailers and consumer brands around the world to get her perspectives on which consumer behaviors are most critical to understand and respond to. We discuss which Covid behaviors are persisting, how current economic forces are driving the growth of private label, and the evolving nature of convenience, both online and in-store. In particular, we delve into some of the key recent and soon to be released findings from EY's Future Consumer Index.

    But first we dissect the most important retail news starting with the National Retail Federation's annual holiday sales forecast. We then take on a robust week of macro-economic news, Amazon's decision to end its apparel brick-and-mortar experiment, Walmart's anteing up big time as it commits to $9 billion in physical store investments, and Shein's acquisition of Missguided. Then it's on to quarterly earnings from Starbucks, Shopify, elf Cosmetics, and Wayfair. We wrap up with news that Eataly, one of our favorite remarkable retailers, plans to grow to three locations in Toronto.

    About Kristina

    As EY Global Consumer Leader, Kristina is responsible for defining and implementing the EY strategy for consumer products companies, retailers, and in agribusiness. She ensures that EY’s global clients are well served across geographies, leading over 30,000 EY professionals worldwide. Kristina works directly with clients on the strategic issues they face as they pursue profitable and sustainable growth. Kristina is also the architect of EY’s seminal Future Consumer programs including FutureConsumer.Now, FutureConsumerIndex, and FutureConsumerExperience. These programs help clients meet the future now in order to make better decisions to win later.

    Prior to her current role, Kristina served as Emerging Markets Leader for Consumer Products & Retail. Before joining EY, she was a Senior Partner at a global strategy consulting firm. Kristina has lived and worked in more than 20 countries. Over the course of her career, she has built long-term client relationships with some of the world’s largest global consumer products companies, helping them solve some of their most complex strategic marketing issues across geographies.

     

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in March 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Profitless Prosperity of Disruptor Brands (E)

    The Profitless Prosperity of Disruptor Brands (E)

    Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen.

    Today, we bring you our update and perspectives on The Profitless Prosperity of Disruptor Brands with an episode first released in the fall of 2021.    First, Steve updates us on the status of the many brands mentioned in our original episode, including Casper.  We also unpack the implications for the long-term sustainability of these many brands when their market capitalization is depressed, unit economics are becoming more challenging, and consumer spending is weakening. 

    For more than a decade, digitally-native, vertically integrated brands (Warby Parker, Allbirds, et al)--as well as other innovative direct-to-consumer (companies (from Wayfair to Rent-the-Runway to Poshmark)--have sucked up a lot of attention in the industry and attracted many billions of venture capital. Yet as more face the harsh light of the public markets we're learning that some are rather small businesses and most are losing quite a lot of money.


    Does the recent meltdown of Casper suggest that the sky high valuations of DTC brands are about to crash back to earth, or should we be more sanguine about the "growth over profit" strategy that most are pursuing. In particular, we discuss why the idea that significant direct-to-consumer (DTC) companies could be built without physical stores was a flawed investment premise and why it's turned out to be so difficult to profitably scale many of these brands. We also remind listeners that vertically integrated DTC retail is far from new, and wonder why legacy brands (Duluth Trading, Lands' End) carry anemic valuations relative to the insurgent brands that are far smaller and continue to hemorrhage cash. 

     

    About Us

    Steve Dennis is a strategic advisor, keynote speaker, and bestselling author of focused on growth, innovation, and the impact of digital disruption. He is widely considered one of the foremost and influential voices in the retail industry. You can learn more about Steve on his  website.  His #1 bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Beauty of Innovation with Ophelia Ceradini, former VP, Digital Technology & Innovation Group at Estée Lauder

    The Beauty of Innovation with Ophelia Ceradini, former VP, Digital Technology & Innovation Group at Estée Lauder

    Joining us for our final episode recorded live at last month's Lead Innovation Summit is Ophelia Ceradini, recently departed VP, Digital Technology & Innovation Group at Estée Lauder Companies Online. In a wide-ranging interview we go inside Estee Lauder's innovation process, digging into what inputs drive their strategic agenda, the role of employing a "test and learn" framework, and how to build a culture of experimentation. We also touch on the emerging world of "hyper-personalization."

    As usual we kick-off with the week in retail news. In the earnings battle between two of the world's biggest retailers, Walmart is the clear victor delivering solid sales growth and raising their guidance, while Target reports its first down quarter in six years. The home improvement sector struggles continues with Home Depot lackluster results, while the flight to value is clear as TJX and Ross Stores grab market share. We then move to the blockbuster merger between Tapestry and Capri Holdings, before wrapping up with worries about the commercial real estate market (and WeWork in particular) and the big pullback in online grocery shopping.

    Our interview with Judith McKenna, formerly President of Walmart International

    Our interview with Nancy King, SVP Product at Target

     

    About Ophelia

    Ophelia Ceradini is the former Vice President of Digital Technology and Innovation at The Estée Lauder Companies. In this role, Ophelia oversaw Digital Innovation for the company’s portfolio of over 25 prestige beauty brands, where she lead consumer experience-driven innovation for Mobile, In-Store Digital and other Multi-Channel Platforms.

    Over the last 15 years, Ophelia held various strategic digital and creative roles across The Estée Lauder Companies. In her previous role as the Executive Director of Production for the company’s Online division, Ophelia led the expansion of the company’s e-commerce footprint, contributing to the company’s position today as the number one e-commerce player in prestige beauty both globally and in the U.S. In addition, Ophelia launched The Estée Lauder Companies’ first mobile platform, which established the cornerstone of the company’s mobile-first strategy.

    Ophelia loves the outdoors, embracing a healthy and active lifestyle that includes participating in triathlons, biking, swimming and running. She’s an aspiring ceramic artist and loves spending time with her family.

     

    About Us

    Steve Dennis is a strategic advisor, keynote speaker, and bestselling author of focused on growth, innovation, and the impact of digital disruption. He is widely considered one of the foremost and influential voices in the retail industry. You can learn more about Steve on his  website.  His #1 bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    Honey, I Shrunk The Store: Retailers Go Smaller to Grow Bigger (E)

    Honey, I Shrunk The Store: Retailers Go Smaller to Grow Bigger (E)

    Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen. 

    Today we bring you our update and perspectives on small format stores for big retail brands.  We start with an update on this strategy since we originally released this episode in the fall of 2021.

    It may seem like a paradox, but retailers like Macy's, Ikea, Nike, Target, Amazon, Nordstrom and more are all pursuing small store format strategies in hopes of getting closer to customers and reigniting market share growth. While this isn't fundamentally a new idea--and one could argue that for some it's coming at least a decade too late--this next generation of concepts is less about merely optimizing a store's size to make more locations work, but rooted in addressing the increasingly hybrid nature of retail's brave new world and the changing dimensions of convenience. 


    We unpack what's driving these moves, why it's important and what to avoid as we're likely to see a doubling down on this strategy in the years ahead

     

    About Us

    Steve Dennis is a strategic advisor, keynote speaker, and bestselling author of focused on growth, innovation, and the impact of digital disruption. He is widely considered one of the foremost and influential voices in the retail industry. You can learn more about Steve on his  website.  His #1 bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    Catherine Hoffman Seaton, VP Marketing at Windsor Fashions & Caroline Nuckolls, Head of Sales - Americas at Bambuser live from GELF 2023 in LA

    Catherine Hoffman Seaton, VP Marketing at Windsor Fashions & Caroline Nuckolls, Head of Sales - Americas at Bambuser live from GELF 2023 in LA

    Greetings and welcome to a special episode recorded live in the on-site Stream Commerce podcasting studio at the Los Angeles Global eCommerce Leaders Forum in early 2023. These episodes are presented by Stream Commerce, a full-service Shopify Plus eCommerce agency delivering world-class Shopify Plus digital storefronts & growth marketing solutions. Stream Commerce can help you navigate the new Markets, Markets Pro and Global-e international capabilities native to Shopify and work hand-in-hand to help you drive profitable global sales.

    And if you have questions about whether or not your international Klaviyo email marketing and paid performance marketing with Meta and Google is working as hard as you are, call the experts at Stream Commerce; they can help you maximize your return.

    The Global eCommerce Leaders Forum LA 2023 offered retail professionals strategic insights and actionable takeaways about how industry leaders are tackling their top Global DTC and cross-border eCommerce challenges – and how they are successfully making a case for investing in global retail growth. 

    In this episode, we meet Catherine Hoffman Seaton, Vice President of Marketing at Windsor Fashions & Caroline Nuckolls, Head of Sales - Americas at Bambuser 

    If you liked this podcast, you can follow it on Apple iTunes, Spotify, Google, the Amazon Music podcast channel or your favourite podcast platform. Please rate and review with a five-star rating and be sure and recommend us to a friend or colleague in the retail and cross-border commerce industry.

    You can learn more about the Global E-Commerce Leaders Forum and continue to keep up with the latest on cross-border commerce online at https://www.globalecommerceleadersforum.com.   Be sure and block off your calendar for the next GELF event in New York City on October 12, 2023!   I'm your host Michael LeBlanc, strategic retail advisor, keynote speaker and podcaster, and you can learn more about me on LinkedIn. 

    About Catherine

    As head of the global marketing team at Windsor, my focus is on engaging and inspiring customers across all touch points to drive brand awareness and loyalty. This includes leading all strategy, budget, operations and team across:

    -Performance Marketing (seo, sem, pla, display, paid social, affiliate)
    -Customer Marketing (crm, loyalty, email, sms)
    -Community Marketing (owned social, influencer, blog)
    -Brand Marketing (pr, partnerships)
    -Retail Marketing (in store marketing, local marketing, mall marketing) 
    -Creative Graphic Design and Copy
    -Windsor Live

    With over 20 years experience in leading data driven customer centric marketing teams for multichannel retailers, I have held roles at brands such as Gap, Harry & David, Harbor Freight Tools, HSNi, Torrid and Windsor. I received my undergraduate degree from the University of Arizona and my MBA from Dominican College and currently reside in southern California where I enjoy the year round sunshine.

    About Michael

    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni Talk

    The Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni Talk

    On today’s episode, we talk with Chris Walton, Co-CEO of Omni Talk and a Top 100 Retail Influencer. Chris Walton co-founded Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as one of the most listened to retail outlets within the industry. Chris Walton is an accomplished Senior Executive and one of the leading omnichannel experts in the world, with nearly 20 years of success within the retail and retail technology industries.

    In this episode, Chris talks about the evolution of customer convenience in retail, his take on technological trends, and what he calls the “Show Me the Money” Year. 

    Guest Bio:
     

    Chris Walton is a leading expert and influencer in omnichannel retailing. An accomplished Senior Executive, with nearly 20 years of success within the retail and retail technology industries, Chris has high-level executive experience across nearly every discipline within retail. Currently he is the Co-CEO and Founder of Omni Talk, one of the fastest growing blogs in retail. He is a regular keynote speaker, a senior contributor for Forbes, and he also sits on the Advisory Boards for Sezzle, Delivery Solutions, and Xenia Retail. 

    Prior to starting Omni Talk, Chris worked for Target, where he was the Vice President of the retailer’s Store of the Future project and also the Vice President of Merchandising for Home Furnishings on Target.com. 

    Chris began his career at Gap, Inc. and holds a BA in Economics and History from Stanford University, and an MBA from the Harvard Business School.

    Guest Quote

    The convenience dynamics have changed in the minds of the consumer, and it's a universal truth to me that we, and particularly the younger generations, want to consume everything on their schedule and on demand to the best of their abilities.

    And so that means that retailers are gonna continue to have to adapt to this. And we're really only in the first inning of that adaptation. It's gonna be really interesting to see how it plays out from here and what comes next. I would still be investing in anything that helps answer that question of how do I make myself more convenient for my consumer.

    I'd make that top of mind.” - Chris Walton 

    Time Stamps

    **(02:07) - The birth of Omni-Talk 

    **(07:39) - A Chris-eye view of the current retail landscape

    **(16:41) - The importance of the physical space

    **(26:37) - What’s working in innovation?

    **(35:28) - What is Chris excited about?

    **(43:01) - Final thoughts with Sid 

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    • Living up to brand standards
    • Operating with minimal downtime

    ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com

    Links 

    BONUS EPISODE: Krystina Gustafson, SVP Content ShopTalk/GroceryShop Recorded Live at GroceryShop

    BONUS EPISODE: Krystina Gustafson, SVP Content ShopTalk/GroceryShop Recorded Live at GroceryShop

    We are excited to release a series of bonus episodes recorded live in Las Vegas at the recently completed GroceryShop 2022 conference.

    Our second special guest is Krystina Gustafson, SVP Content at ShopTalk and GroceryShop, whom we caught up with just as the conference was wrapping up.

    Krystina provides a behind the scenes look at how the conference came to be, how events are curated, and whether the pandemic has changed her approach to content delivery and programming. We also hear her top take-aways from the event and get a glimpse at the plans for next spring's ShopTalk, which returns to Las Vegas, and ShopTalk Europe, which moves to Barcelona. 

     

    About Krystina

    Krystina is the senior vice president of content at Shoptalk and Groceryshop, the leading conferences in the retail, grocery and consumer packaged goods industries. She leads the team that shapes the retail and ecommerce industry narratives, including agenda development and speaker selection. Krystina joined Shoptalk in 2017, after spending four years as a retail reporter and content editor at CNBC.com. Prior to CNBC, Krystina was a web editor at Women's Wear Daily, the trade publication for the fashion industry.

    About Us

    Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    Canadian Grand Prix New Product Awards Finalist Bonus episode: Meet Paula Deane, Director, Corporate Brands Product Development at Metro Inc.

    Canadian Grand Prix New Product Awards Finalist Bonus episode: Meet Paula Deane, Director, Corporate Brands Product Development at Metro Inc.

    Welcome to a special bonus episode celebrating the 29th ANNUAL CANADIAN GRAND PRIX NEW PRODUCT AWARDS

    Sylvain and I are thrilled to be a sponsor of these prestigious awards for the third year in a row and have the chance to hand out the hardware on the stage to the winners in person for the first time!

    We had the opportunity to meet and get to know many fantastic food innovators and entrepreneurs, creators and makers - from consumer brands to private retail labels.   These are their stories.

    In this episode, meet Paula Deane, Director, Corporate Brands Product Development at Metro Inc.

    Thanks for joining us on this special bonus episode of The Food Professor. Stay tuned for plenty of great interviews of the finalists from the Retail Council of Canada's Canadian Grand Prix New Product Awards. And stay tuned for our regular full-length episodes available on Apple Podcasts, Spotify, Google - wherever you enjoy your podcasts today.  

    About Paula

    A passionate, strategic and results driven leader with an exemplary track record of successfully achieving or exceeding corporate objectives in retail, consumer packaged goods and supply sectors. An innovative and solution focused executive with a proven ability of leading initiatives from concept to execution, developing process improvements and cultivating collaborative and productive business relationships across all levels within and outside of an organization. 

    Expertise:
    * Product Development
    * Brand development
    * Quality Assurance and Regulatory Compliance
    * Product and Category Management
    * Retail Management
    * Process Development & Improvement
    * Vendor Negotiation & Management

    About Us

    Dr. Sylvain Charlebois

    Dr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph’s Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.

    He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.

    Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre’s Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa.

     

    About Michael

    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn.

     

    Be sure and check out Michael's latest adventure for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Dr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph’s Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.

    He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.

    Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre’s Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa.

    About Michael

    Michael is the Founder & President of M.E. LeBlanc & Company Inc. and a Senior Advisor to Retail Council of Canada and the Bank of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Today's Shopping Choice and Pandora Jewellery.

    Michael has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated worldwide in thought leadership panels. ReThink Retail has added Michael to their prestigious Top Global Retail Influencers list for 2024 for the fourth year in a row.

    Michael is also the president of Maven Media, producing a network of leading trade podcasts, including Remarkable Retail , with best-selling author Steve Dennis, now ranked one of the top retail podcasts in the world.

    Based in San Francisco, Global eCommerce Leaders podcast explores global cross-border issues and opportunities for eCommerce brands and retailers.

    Last but not least, Michael is the producer and host of the "Last Request Barbeque" channel on YouTube, where he cooks meals to die for - and collaborates with top brands as a food and product influencer across North America

    Are Small Stores the Answer to Department Stores Woes?

    Are Small Stores the Answer to Department Stores Woes?

    This week we ask the question: can small stores save department stores? And do they, in fact, need saving? Despite the suggestion that the department stores may be rebounding, it is looking more like a dead-cat bounce. In response to decades long declines, Macy's and Kohl's are placing big bets on rolling out smaller stores as a way to revitalize market share growth. We dig into how we got here, why most departments stores have engaged in timid transformations, where we're going and what needs to happen to make a small store strategy work. We also explore Nordstrom's "Local" format strategy and whether a hub and spoke go-to-market strategy may be the way forward. 

    But first we open up with the retail news that caught our attention this week, including our take on what to make of last week's monthly retail sales data and a slew of earnings reports. As we heard from Walmart, TJX, Kohl's and others the vexing question is how they got stuck with so much inventory and what Target smart to take a big hit this past quarter. Then we discuss the new buy online pick up on floor initiative from Yeezy at the Gap, before dipping into a Business Insider story (pay wall) on Amazon's reboot of its physical store strategy. We close with a visit to the Wobbly Unicorn Corner as "disruptor brands" largely continue to underwhelm.

    Thanks to our presenting sponsor, MarketDial!

    GroceryShop discount offer:

    Valid for Retailers and Brands only, use code RBR1950  to access our special rate / ticket price is $US1950.  Offer code  expires 9/22/22.

    Past podcast episodes of note:

    Honey, I Shrunk the Stores

    Amazon and the Fault in Their Stores

    The Mall is Dead (Long Live the Mall)

    Blow It Up? It's Time for The Great Reconfiguration

     

    About Us

    Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Mall is Dead (Long Live the Mall) with best-selling author Alexandra Lange

    The Mall is Dead (Long Live the Mall) with best-selling author Alexandra Lange

    Our guest this week is Alexandra Lange, famed architecture and design critic, and author of the brand new best-seller Meet Me by the Fountain: An Inside History of the Mall. In a wide-ranging interview we get Alexandra's perspectives on the history and cultural significant of shopping malls. We dig into the fascinating story of Victor Gruen and how his design ideas shaped the evolution of regional malls for decades. Then we explore how malls began to lose their relevance, particularly as department stores increasingly found themselves stuck in the boring middle. Lastly wonder what's next for malls and what it might take for them to have a remarkable future.

    But first we give our hot-takes on the latest retail news, including shaky earnings reports from several wobbly unicorns: Warby Parker, Allbirds and The Real Real, contrasting their performance with Yeti's wholesale first growth strategy. We also discuss Signet's fire sale priced acquisition of one of the OG's of DTC, Blue Nile, before wrapping up with Bed, Bath & Beyond's decision to bail on one of its new private brands ("Wild Sage") after its rookie season.

    GroceryShop discount offer:

    Valid for Retailers and Brands only, use code RBR1950  to access our special rate / ticket price is $US1950.  Offer code  expires 9/22/22.

    Past podcast episodes of note:

    Understanding Warby Parker and Customer-Based Valuation with Dan McCarthy

    The Great Wholesale v. DTC Debate with Simeon Siegel

     

    About Alexandra

    Alexandra Lange is a design critic. Her essays, reviews and profiles have appeared in numerous design publications including Architect, Harvard Design Magazine, and Metropolis, as well as in The Atlantic, New York Magazine, The New Yorker, and the New York Times. She is a columnist for Bloomberg CityLab, and has been a featured writer at Design Observer, an opinion columnist at Dezeen, and the architecture critic for Curbed.

    Her latest book, Meet Me by the Fountain: An Inside History of the Mall, was published by Bloomsbury USA in June 2022.

    Her previous book, The Design of Childhood: How the Material World Shapes Independent Kids was published by Bloomsbury USA in 2018. Research for the book was supported by a grant from the Graham Foundation for Advanced Studies in the Fine Arts. Design of Childhood was named one of Planetizen’s Top 10 Urban Planning Books of 2018 and has been an assigned text in art and architecture studios at ASU, Columbia, Harvard, MIT, UPenn, VCU and Yale.

    Alexandra is also the author of Writing About Architecture: Mastering the Language of Buildings and Cities (Princeton Architectural Press, 2012), a primer on how to read and write architecture criticism, as well as the e-book The Dot-Com City: Silicon Valley Urbanism (Strelka, 2012), which considers the message of the physical spaces of Facebook, Google, and Apple.

    In 2021, Alexandra became editorial advisor to the podcast New Angle: Voice, produced by the Beverly Willis Architecture Foundation. The podcast showcases the work of pioneering women of American architecture, and the first five-episode season featured Julia Morgan, Natalie de Blois, Helen Fong, Norma Sklarek and Florence Knoll. Several episodes were broadcast on 99 Percent Invisible.

    Alexandra co-wrote and co-produced “Masters of Modern Design: The Art of the Japanese American Experience,” a 2019 KCET Artbound documentary on Japanese American designers in the postwar era, which was based on one of her Curbed columns. “Masters of Modern Design” won a 2020 LA Area Emmy Award.

    Radio and podcast appearances include NPR Weekend Edition and Marketplace, as well as Studio 360, 99 Percent Invisible, Decoder Ring, The Brian Lehrer Show on WNYC and Think on KERA. Alexandra has lectured widely at universities, museums and design conferences on topics ranging from the history of women architecture critics to the opulent modernism of Alexander Girard to the best use of social media by architects. She has also taught design criticism at New York University and the School of Visual Arts.

    Alexandra was a 2014 Loeb Fellow at the Harvard Graduate School of Design. She won a 2018 New York Press Club Award for Feature Reporting – Internet for her Curbed story, “No Loitering, No Skateboarding, No Baggy Pants,” on teens and public space. In 2019, she was awarded a Steven Heller Prize for Cultural Commentary by AIGA. In 2020, Alexandra was the recipient of the Stephen A. Kliment Oculus Award from AIA New York, given to architectural journalists. She was also awarded the 2020 BRIO Prize by the eponymous Swedish toy company, which honors researchers and non-profits focused on creating a better world through play.

    Alexandra has long been interested in the creation of modern domestic life, a theme running through Design Research: The Store that Brought Modern Living to American Homes (Chronicle, 2010), which she co-authored with Jane Thompson, as well as her contributions to Serious Play: Design in Midcentury America (Yale, 2018), Alexander Girard: A Designer’s Universe (Vitra, 2016), Formica Forever (Metropolis, 2013), and Eero Saarinen: Shaping the Future (Yale, 2006). Her latest contributions on the topic include a chapter on design for children in Scandinavian Design and the United States, 1890 – 1980 (Prestel, 2020) and the foreword to Designing Motherhood (MIT Press, 2021). Her 2005 dissertation, “Tower Typewriter and Trademark: Architects, Designers and the Corporate Utopia, 1956-1964,” discussed the design programs and design networks at postwar American corporations.

     

    About Us

    Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Evolution of Retail Trade Shows: RICE 2022 (Alicia Esposito, VP of Content, Retail TouchPoints)

    The Evolution of Retail Trade Shows: RICE 2022 (Alicia Esposito, VP of Content, Retail TouchPoints)

    Serendipitous Experiences

    • RICE's (the Retail Innovation Conference and Expo) goal is to stay true to their roots and put a new and fun spin on the event and expo space
    • RICE is working to reframe the way content is performed for the show, hitting reset on who is given a platform, and making the learning experiences as focused and tailored as possible
    • “We want this place to be a place where conversations happen and ideas get sparked.” -Alicia
    • One of the goals for RICE is to bring together passionate people from different careers of life and let them get together and geek out
    • “In-person events and conferences allow a serendipity experience for everyone.” -Phillip
    • Use promo code RICE50P07 for 50% off your tickets for RICE

    Associated Links:

    Have any questions or comments about the show? Let us know on Futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

    Amplifying Expertise in Retail – Dick’s Sporting Goods Retail Innovation Program

    Amplifying Expertise in Retail – Dick’s Sporting Goods Retail Innovation Program
    On today’s show we have the exciting team driving retail innovation at Dick’s Sporting Goods. For anyone that doesn’t know, Dick’s is a fortune 500 company, America’s largest sports retailer and has over 50 thousand employees. Scott Casciato - VP Omni Channel Fulfillment & Athlete Service, Morris Liao – VP of eCommerce, Supply Chain & Marketing Finance, and Miche (pronounced Mike) Dwenger – VP of eCommerce Experience drive retail experience for customers or as DSG calls them, “athletes”. They have held a wide range of roles from omnichannel fulfillment, retail marketing, supply chain, eCommerce experience and merchandising. They’re here today to talk about a new Retail Innovation Program they just launched, that will give 6 startups and emerging technologies the opportunity to pitch pilot programs with DSG. They seek to find the best of what’s next to give these up-and-comers the opportunity to work with DSG and continue to deliver for the athletes that turn to DSG to up their game. We will cover what innovation means to DGS, learn more about the program and maybe even share a few tips for how you can take your game to the next level. Lace em up as its time to learn from one of the leading omni-channel retailers in the world…

    Why Does It Take A Crisis for Retailer's to Innovate?

    Why Does It Take A Crisis for Retailer's to Innovate?

    "The future is already here--it's just not very evenly distributed."

    - William Gibson

     

    In this episode we delve into why unremarkable retailers often struggle to make the changes they must until essentially being forced to, as well as what it takes to embrace a true culture of experimentation.

    Among the areas we explore are

    • Whether a retailer's culture is wired to say no or wired to say yes
    • Why many organizations fundamentally misunderstand risk
    • How establishing the innovation habit and an R&D budget can accelerate needed change
    • Which organizations are worth modeling.

     

    But first we open up with retail stories that caught our attention, including a big week in earnings reports from Macy's (not as good as many thought), Wayfair (a big whiff) and Allbirds (not so high flying anymore).

    We also announce plans for a future episode where we answer your questions. Please record your questions at Speakpipe.com/remarkableretail.


    Dan Pink's New Book The Power of Regret

    Michael's interview with Dan on The Voice of Retail #podcast

    Steven Pressfield's The War of Art

    Central Market rolls out curbside pick-up (2018)

     

    About Us

    Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. 

    Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

    About Us

    Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

    Don't forget to join Steve's new Linked Group for his new book.


    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

    Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

    The Long View on Retail Transformation with CSC CEO Justin Yoshimura

    The Long View on Retail Transformation with CSC CEO Justin Yoshimura

    Welcome to the Conversations with CommerceNext podcast, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with CommerceNext and presented by Bloomreach.

    CSC Generation has mastered the craft of transforming challenged retail brands at the brink of liquidation into high performance, ‘digital-first’ operations.

    By using their fine-tuned omni-channel technology platform, CSC Generation has a data-driven recipe for retail operations which is undoubtedly the driving force behind the company’s rapid expansion.

    Today on Conversations with CommerceNext, my co-host Scott Silverman and I sit down with the founder and CEO behind it all - Justin Yoshimura. Justin opens the hood and shares with us how his youth shaped his approach to business as well as the inner workings of CSC’s success. Together, we talk about the business of retail acquisition, entrepreneurial grit and how to prioritize company culture when scaling up your business.

    Thanks for tuning into this episode of Conversations with CommerceNext.  Please follow us on Apple, Spotify, Amazon Music or your favorite podcast platform where we’ll be sharing career advice and marketing strategies from eCommerce and digital marketing leaders at retailers and direct-to-consumer brands each and every episode.   CommerceNext is a community, event series and conference for marketers at retail and direct-to-consumer brands. Through our online forums, interviews, webinars, summits and other in-person events, we harness the collective wisdom of our community to help marketers grow their businesses and advance their careers. Join CommerceNext events to meet other industry leaders and learn the latest ecommerce and marketing strategies. You can find upcoming events at CommerceNext.com

    About

    I am currently the Founder, Chairman, and CEO of CSC Generation Holdings, one of the dime a dozen "unicorn" start-ups.

    *After being told that nobody would ever hire me, I quit the bureaucracy and negativity of Palos Verdes High School to start a marketplace for unlocked cell phones, which was acquired by a family office when I was 19 years old. More recently, I founded 500friends, the leading loyalty and retention marketing platform for retailers, which merged with Merkle in 2014, and was eventually acquired by Dentsu Aegis in 2016.

    I also invest between $50k and $1M in interesting companies run by interesting people, eg:
    *Consumer Internet Companies (excluding social networking): Hipmunk (seed, acquired by Concur), Dropoff (seed), Next Force Technology (seed), Dave (seed), Macro Ventures (seed), Imperfect Produce (seed), Flowclub (seed), Network Eyecare (seed)
    *SaaS/b2b Companies: Firebase (seed - acquired by GOOG), Zencoder (seed - acquired by BCOV), BounceX (seed, co-lead Series A), Mux (seed), BigFinite (seed).
    *Funds: Bling Capital, Ovo Fund, Luma Capital Partners, Dundee Venture Capital, Crown Capital Management.

    Besides business and things I shouldn't be discussing on LinkedIn, I love animals, especially dogs, (many) cats (but especially Persian and Himalayan breeds), dolphins, whales, capybaras, platypus, manatees and turtles. Despite this, I am not a vegetarian, primarily because I lack self discipline. However, I do want to clarify that I do not eat any of the animals listed above, and would judge you for doing so, especially considering the prevalent belief that eating wild animals purchased at "Wet Markets" is what caused COVID (https://wildaid.org/protectwildlife/)

    I've also been included in vanity lists such as the Forbes 30 under 30, Inc 500, AlwaysOn top 100, DM News 40 under 40, etc, but thankfully, I stopped advertising this in my LinkedIn headline when I was 19 after realizing I was being a DB. For a formal bio, please go here -
    https://en.wikipedia.org/wiki/Justin_Yoshimura

    ABOUT US: 


    Scott Silverman

    An ecommerce veteran, Scott Silverman has been active in the industry since 1999 and is passionate about digital retail and the innovation driving the industry. Scott Silverman is the Co-Founder of CommerceNext. Previously, he spent 10 years as Executive Director of Shop.org where he launched the Shop.org Annual Summit. Scott co-invented “Cyber Monday” in 2005 and was the founder of Cybermonday.com in 2006, a shopping site that has generated more than $2.5 million for Shop.org’s scholarship fund.

    Veronika Sonsev

    Veronika Sonsev is the Co-Founder of CommerceNext. She also leads the retail practice for Chameleon Collective and is a contributor for Forbes on how to grow retail and ecommerce in the age of Amazon. Having spent the last 10+ years working with some of the largest retailers and direct-to-consumer brands, Veronika has intimate knowledge of the challenges facing retail and ecommerce today. She is also an advocate for women in business and founded the global non-profit mBolden, which is now part of SheRunsit. 

    Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus        Global E-Commerce Tech Talks  and       The Food Professor  with Dr. Sylvain Charlebois.  You can learn more about Michael       here  or on       LinkedIn. 

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