tom peters

Tom Peters is the author of In Search of Excellence, and his latest book, Tom Peters’ Compact Guide to Excellence.

In this episode, you’ll learn:

* Why it’s important to show you care

* How to invest and make decisions like a girl

* How to create the best communities

Guy Kawasaki is on a mission to make you remarkable. His Remarkable People podcast features interviews with remarkable people such as Jane Goodall, Neil deGrasse Tyson, Marc Benioff, Woz, Kristi Yamaguchi, and Bob Cialdini. Every episode will make you more remarkable.

With his decades of experience in Silicon Valley as a Venture Capitalist and advisor to the top entrepreneurs in the world, Guy’s questions come from a place of curiosity and passion for technology, start-ups, entrepreneurship, and marketing. If you love society and culture, documentaries, and business podcasts, take a second to follow Remarkable People.

Listeners of the Remarkable People podcast will learn from some of the most successful people in the world with practical tips and inspiring stories that will help you be more remarkable.

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In this Pocket Sized Pep Talk, you'll learn:

• What Bill means by “Frictionless" customer service.  
• The impact frictionless customer service has on customer service costs.
• A handful of questions that reveal if being frictionless is right for your business.
• Why the customers’ experience is far more important than price in the customer's eyes.
• Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom. 
• One of Bill's key mentors, Tom Peters, and the impact he had on this guest.

For more information regarding this guest:

GUEST PHONE cell  206-321-0841

GUEST EMAIL bill@drivasolutions.com

GUEST WEBSITE: https://www.frictionlessorg.com

SOCIAL MEDIA: 

https://www.linkedin.com/in/bill-price-34686/

Debbie talks to legendary business author and speaker Tom Peters.  And if you're wondering why she's interviewing a business management guru, it's because Tom exemplifies the new name of the podcast: [B]OLDER. I.e. getting bolder as you grow older. 

Tom is the co-author of In Search of Excellence, published 40 years ago and considered one of the most influential business books ever written. 

The book makes the argument that excellent companies treat their employees with respect. They put people first.

Tom is known for being brash, fanatical, even outrageous (a combination of Billy Graham and Sid Vicious as one commentator put it) and he's been haranguing audiences and readers around the world for decades with his philosophy of people first.   

Haranguing, because many companies are still not doing it. Although the pandemic may have changed that a bit.

In 2017 he received the Thinkers50 Lifetime Achievement Award. He also coined the term Personal Branding.

And he’s not stopping as he turns 80.

In this conversation, he reflects on why women should be leading; passion and outrage and why they are the most important quality in a good speaker; his love for research and data and the concept of compassionomics. 

He also gets personal, opening up about his childhood and his mother's influence and reiterating why he is not done yet.

He's as fanatical as ever (especially on the topic of women getting things done) and you’ll hear Debbie occasionally interrupting or trying to interrupt him in this conversation. Not something Debbie normally does but Tom's Director of Programs, Shelley Dolley, encouraged her to do so.

Debbie met Tom almost 15 years ago when he interviewed her for his Cool Friends series, shortly after her book (The Corporate Blogging Book) came out.

Coincidentally, he is married to a high school classmate of Debbie's, designer Susan Sargent.

His newest book, Excellence Now: Extreme Humanism, is more relevant than ever with its emphasis on creating a humane workplace. It's his eighteenth book and it may be his last, he tells Debbie. 

Much of his written and speech material is available—free to download—at tompeters.com and excellencenow.com.

Enjoy this spirited and wide-ranging conversation with a legendary thinker. 

Mentioned in this episode or useful:

• TomPeters.com
• Tom Peters on Twitter
• In Search of Excellence: Lessons from America's Best-Run Companies by Tom Peters and Bob Waterman (​​Harper Business; Reprint edition 2006)
• Excellence Now: Extreme Humanism by Tom Peters (Networlding Publishing, March 2021)
• Complete listing of Tom's books
• The Brand Called You by Tom Peters (Fast Company, August 31 1997)
• Tom Peters remembers Bob Waterman (who died Jan. 2, 2022)
• Debbie's Cool Friends interview with Tom Peters (2008)
• Susan Sargent (married to Tom Peters and, coincidentally, Debbie's high school classmate)
• Rebecca Eaton - Masterpiece Theater
• Dopesick (TV Mini Series 2021)
• Empire of Pain: The Secret History of the Sackler Dynasty by Patrick Radden Keefe (Doubleday; 2021)
• McKinsey & Co
• The Firm: The Story of McKinsey and Its Secret Influence on American Business by Duff McDonald (​​Simon & Schuster; Reprint edition 2014)
• The Golden Passport: Harvard Business School, the Limits of Capitalism, and the Moral Failure of the MBA Elite by Duff McDonald (Harper Business; Reprint edition 2017)
• Tickled: A Commonsense Guide to the Present Moment by Duff McDonald (Harper; 2021)
• Should Women Rule? (The Atlantic, November 2008)
• Compassionomics - The Website
• Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference by Stephen Trzeciack and Anthony Mazzarelli (Studer Group; 2019)
• Amazon.com: The Social Psychology of Organizing by Karl E. Weick (McGraw-Hill Humanities/Social Sciences/Languages; 1979)
• Thomas Keneally, the Australian writer Tom has been enjoying recently

Note from Debbie

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• Website: debbieweil.com
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• Email: thebolderpodcast@gmail.com

- Debbie

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Credits:

• Host: Debbie Weil
• Producer: Far Out Media
• Podcast website
• Music: Lakeside Path by Duck Lake

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