Explore "voice of the customer" with insightful episodes like "Dear Strategy 138: Organizing VOC Methodologies", "Bringing Hospitality to Healthcare to Elevate the Patient Experience with Peter Yesawich", "#192: Tonya Bjurstrom -High-Touch Interviews Unleash Voice of Key Customers and Sales Success", "#192: Tonya Bjurstrom -High-Touch Interviews Unleash Voice of Key Customers and Sales Success" and "134: Does Your Technology Delight or Aggravate Your Customers?" from podcasts like ""Dear Strategy", "Get Great Guest Reviews", "Scale Your Sales Podcast", "Scale Your Sales Podcast" and "Customer Service Academy"" and more!
On this episode of Dear Strategy, we talk about the different methods that can be used for gathering the Voice of the Customer (VOC) and provide a structure for organizing those methods to optimize your customer insights.
If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company.
In this week’s Scale Your Sales podcast, my guest is Tonya Bjurstrom, Founder of Dirby. Dirby, the voice of the customer, uncovers the insight you wish you had all along.
Tonya is the voice of the customer for B2B, asking the right questions in the right way at the right time to uncover the insight her clients need. And not only does she understand how to uncover valuable insight, but her programs create a better customer experience.
In this episode, we talked about her program that helps software companies and SMEs improve their marketing messaging, her ways of interviewing clients, and how organisations can find their value, focusing on the voice of the customer.
Welcome to the Scale Your Sales podcast, Tonya Bjurstrom.
Timestamps:
3:10 - Collect data points by having a high-touch one-on-one interview.
5:53 - The things to do for your customer to feel valued.
8:58 - Take action using the data you have
11:55 - "The momentum of assumption"
15:31 - Culture that makes you a customer-driven business
18:11 - The best time to complete a customer survey
21:53 - What’s shocking about doing business?
23:30 - Speak about your product in the way you want your customer to speak of it
25:33 - Make sure you can train somebody with your unique methodology
https://www.linkedin.com/in/tonyabjurstrom/
Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.
Book Janice to speak virtually at your next event https://janicebgordon.com
LinkedIn: https://www.linkedin.com/in/janice-b-...
Twitter: https://twitter.com/JaniceBGordon
Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast
More on the blog https://scaleyoursales.co.uk/blog
Instagram: https://www.instagram.com/janicebgordon
Facebook: https://www.facebook.com/ScaleYourSal...
In this week’s Scale Your Sales podcast, my guest is Tonya Bjurstrom, Founder of Dirby. Dirby, the voice of the customer, uncovers the insight you wish you had all along.
Tonya is the voice of the customer for B2B, asking the right questions in the right way at the right time to uncover the insight her clients need. And not only does she understand how to uncover valuable insight, but her programs create a better customer experience.
In this episode, we talked about her program that helps software companies and SMEs improve their marketing messaging, her ways of interviewing clients, and how organisations can find their value, focusing on the voice of the customer.
Welcome to the Scale Your Sales podcast, Tonya Bjurstrom.
Timestamps:
3:10 - Collect data points by having a high-touch one-on-one interview.
5:53 - The things to do for your customer to feel valued.
8:58 - Take action using the data you have
11:55 - "The momentum of assumption"
15:31 - Culture that makes you a customer-driven business
18:11 - The best time to complete a customer survey
21:53 - What’s shocking about doing business?
23:30 - Speak about your product in the way you want your customer to speak of it
25:33 - Make sure you can train somebody with your unique methodology
https://www.linkedin.com/in/tonyabjurstrom/
Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.
Book Janice to speak virtually at your next event https://janicebgordon.com
LinkedIn: https://www.linkedin.com/in/janice-b-...
Twitter: https://twitter.com/JaniceBGordon
Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast
More on the blog https://scaleyoursales.co.uk/blog
Instagram: https://www.instagram.com/janicebgordon
Facebook: https://www.facebook.com/ScaleYourSal...
In this episode, I discuss the power of technology to drive superior customer experiences.
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant and abandoned.
Give it a listen and let us know how you feel about this one!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
#Disney #BuschGardens #Chick-fil-A #CX #customerexperience #VOC #callcenter #contactcenter #QA #customerenagement #employeeengagement #BurgerKing
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about a wonderful experience at the Bristol Oyster Bar, and a horror trip to JC Penney. (with a bonus discussion about chewy.com!)
All our episodes are quick, easy listens, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor's office, and an Airbnb trip gone bad ... and the VALUE of Communication.
All our episodes are quick, easy listens under 15 minutes, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
These seven mindsets are from Gary's recently released White Paper that is available at the following link for download:
7 Mindsets to Revive Your Voice of the Customer (VOC) Program
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.
If you have any questions, suggestions, or would like to reach Mike and Paul, please email us at thisiscx@wmp.com
Stay up to date
For any inquiries, please email us at hello@podcastworld.io