Podcast Summary
Choose positive language for effective communication: Focus on using positive words to maintain rapport and build up ideas, rather than negative language that tears down.
When communicating with others or even with yourself, it's important to avoid using negative or shut-down words. Instead, focus on maintaining rapport and building up ideas rather than tearing them down. This not only applies to interactions with clients, colleagues, or bosses, but also to self-talk. Be aware of the words you use and make a conscious effort to switch out negative language with more positive alternatives. This simple shift in communication can lead to more productive and effective interactions. Remember, the goal is to maintain rapport and build up rather than tear down.