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    • Universities in Crisis: Adapting to a Changing WorldUniversities face challenges in accommodating growing student population and adapting to the evolving world, presenting opportunities for new institutions and startups

      Universities, particularly in the American context, are facing a crisis of great importance not just for them but for the country and the world. These institutions, which have historically been seedbeds for innovation and the education of future generations, are struggling with issues that have accumulated over time. The problems are significant, but they also present opportunities for improvement and even the creation of new institutions. Universities were never designed to accommodate the large number of students turning 18 each year worldwide, and the current system may not be able to adapt fast enough to the evolving world. The hosts of this podcast aim to provide a constructive perspective, analyzing universities as systems with incentives and structures that have built up over time. They also see potential for startups and new institutions to emerge and address the needs of those who cannot be accommodated by the old system.

    • Maintaining focus on primary goal in universitiesUniversities must prioritize students to effectively serve society, but ensuring balance between various constituents is crucial to maintaining focus on this primary goal.

      Leading an institution with numerous constituents, such as a university, requires clear prioritization and focus on the primary goal and constituency. Universities, with their impact on society, have many stakeholders including students, faculty, administrators, donors, employers, regulators, and society as a whole. While companies also face multiple constituents, they typically have more clarity on their most important one. For universities, students should be the top priority. However, when different parts of the university lose focus on this, the product and experience for students can suffer. If placed in charge of a university, prioritizing and finding a balance between the various constituents would be crucial to maintaining focus on the primary goal: serving the students effectively.

    • Prioritizing students in a university settingUniversities need to focus on cost reduction by streamlining processes and reallocating resources to prioritize students, reducing their debt burden.

      The primary focus in a university setting should be on the students, with all other aspects serving their needs to some degree. However, the increasing cost of education and the disproportionate number of administrators compared to students have led to a misaligned focus. The high cost of tuition, driven by factors like government loans and competitive faculty salaries, leaves students with an insurmountable debt burden. To address this issue, it's crucial to prioritize cost reduction, starting with administrative overhead. By implementing technology solutions and reallocating resources, universities can streamline processes and save significant costs. Ultimately, the goal is to create an educational environment that puts students first, ensuring they receive a valuable and affordable education.

    • Universities' non-profit status leads to rapid expense growthUniversities' non-profit status allows for unchecked expense growth, leading to tuition costs rising at more than double the rate of inflation. Considering past efficient cost structures and alternative education models could provide a quality education at a lower cost.

      The non-profit status of universities can lead to rapid expense growth due to available funding, which can result in high tuition costs. Historically, universities operated efficiently with lower cost structures, but over time, expenses have grown much faster than inflation. This trend is evident in the fact that tuition has risen at more than double the rate of inflation. If we were to go back to the cost structure universities had 20 or even 40 years ago, it would be possible to provide a quality education at a lower cost. One-on-one tutoring, for instance, was the aristocratic education model in prior societies and produced impressive results, such as Alexander the Great being tutored by Aristotle. At current tuition levels, it's worth considering alternative, potentially more cost-effective education models.

    • One-on-one tutoring: The most effective educational interventionHistorically, one-on-one tutoring has consistently produced superior educational outcomes, improving students' performance by moving them from the 50th to the 99th percentile (Bloom Two Sigma Effect)

      Throughout history, from Greek philosophers to modern education research, one-on-one tutoring has proven to be the most effective educational intervention. Despite numerous attempts to improve educational outcomes through systemic interventions, the null hypothesis keeps holding true. Most interventions, whether it's Head Start or electronic laptops in the classroom, fail to make a significant impact. However, one-on-one tutoring consistently generates "2 sigma better outcomes," moving students from the 50th to the 99th percentile. This effect, known as the Bloom Two Sigma Effect, is a promising white whale in education, demonstrating that we indeed know how to make education significantly better. Despite the economic challenges, the future of education might shift towards one-on-one instruction as tuition continues to rise at an unsustainable rate.

    • Focusing on students, not quotasUniversities should prioritize attracting talent from underrepresented groups and let diversity efforts be led by those in charge of talent to create an inclusive and effective learning environment

      Universities should focus on designing their programs with the students in mind, rather than with external pressures or quotas. The speaker argues that when universities prioritize meeting diversity targets and self-identification on applications, it can lead to negative consequences such as lower graduation rates and a sense of being a second-class citizen for students. Instead, universities should focus on attracting and recruiting talent from underrepresented groups, as the speaker did when starting his firm. By prioritizing talent and having those in charge of talent handle diversity efforts, universities can create a more inclusive and effective environment for all students.

    • Recruiting underrepresented groups based on talents and interestsProactively seeking out and recruiting individuals based on unique talents and interests leads to better outcomes for both individuals and organizations.

      Focusing on recruiting underrepresented groups based on their inherent talents and interests, rather than trying to fit them into traditional roles, can lead to better outcomes for both the individuals and the organizations involved. The speaker shares an experience from his time in Silicon Valley, where he noticed the lack of black representation and decided to take action by organizing events and meetups to connect with potential recruits. He also shares an anecdote about Harvard's missed opportunity to recruit Nas for a hip hop fellowship, highlighting the importance of looking beyond stereotypes and traditional recruitment processes to find and attract diverse talent. The speaker's message emphasizes the importance of universities and organizations being proactive in seeking out and recruiting individuals based on their unique talents and interests, rather than relying on outdated stereotypes or quotas.

    • Expanding recruitment criteria beyond grades and interestsUniversities should broaden recruitment factors to include societal contributions and cultural relevance for diverse populations, fostering effective recruitment and better opportunities.

      Achieving diversity in education goes beyond just looking at test scores, grades, or specific interests. Different populations have varying interests and cultures, and it's essential to broaden the criteria for recruitment to include factors that contribute to society and are important to those populations. This approach can lead to a more effective recruitment process and better career opportunities for underrepresented groups. However, it's crucial to remember that equal distribution is not achievable, and focusing on quotas can lead to ignoring the real work of understanding the interests and needs of the communities being targeted. The case of African Americans and the recruitment of African and West Indian immigrants to satisfy quotas serves as a reminder of the potential pitfalls of this approach. Instead, universities and educational institutions should focus on creating environments that are beneficial for all students, regardless of race or ethnicity, and work to understand and cater to their unique interests and aptitudes.

    • Focusing on improving credentialing system and addressing grade inflationImproving the credentialing system and addressing grade inflation in universities could help reduce educational disparities for African Americans, as opposed to bringing in large numbers of immigrants.

      The current approaches to addressing the educational disparities faced by African Americans, such as bringing in large numbers of immigrants, have not been effective. Instead, it is crucial to focus on improving the credentialing system and addressing grade inflation in universities. The SAT, despite its flaws, serves as a valuable measure for employers, and getting rid of it could be detrimental for students. Grading on a curve, which was once a common practice, could help restore the value of grades and ensure that they accurately reflect a student's performance. However, implementing this in a way that is fair and effective would require careful consideration and communication with various stakeholders.

    • The detrimental effects of rigid grading systems and labeling studentsCompanies like Intel and Microsoft learned that focusing solely on test scores and labels can limit individual strengths and talents, leading to underprepared graduates and substantial debt. Employers value diverse abilities and aim to discover each person's unique contribution.

      The rigid adherence to grading systems and labeling students based on standard deviations from the average can have detrimental effects, both in educational institutions and in the workforce. Companies like Intel and Microsoft, which once implemented such practices, have since evolved and recognized the importance of individual strengths and talents. In contrast, an overemphasis on self-esteem and ignoring the reality of varying abilities can lead to substantial student debt and underprepared graduates. Employers understand that there's a distribution of talents and capabilities, and the key is to identify each individual's strengths and place them in roles where they can excel. The goal should be to discover each person's unique contribution, rather than forcing them into predetermined roles based on test scores or labels. The societies that embrace this concept of individual differences and equality of opportunity tend to have greater disparities in representation of groups, but this doesn't mean that everyone can't contribute and find success in their chosen fields.

    • Gender equality in STEM and professionsIn freest societies, individuals can pursue unique talents and passions, leading to diverse outcomes and organizational benefits, despite potential disparities in representation across fields.

      The level of gender equality in STEM fields and other professions varies greatly between different societies. In highly gender-inegalitarian systems, such as those in the Soviet Union and Iran, women have fewer rights and face greater danger in pursuing non-privileged careers. Conversely, in more gender-egalitarian societies like the Scandinavian countries, there may be greater disparity in representation between fields based on individual choice. Ultimately, the freest societies may have the most diverse outcomes, even if they don't conform to prevailing moral or societal expectations. It's important to remember that everyone has unique talents and passions, and a truly inclusive society allows individuals to pursue their chosen paths without undue pressure for equal representation across all fields. This approach not only benefits individuals but also organizations, which thrive on diversity and the unique perspectives it brings.

    • Expanding admission criteria beyond traditional measuresInstitutions should reconsider admission criteria to include creativity, human relationships skills, and other areas to diversify the student body and better prepare students for the workforce.

      Institutions should think more critically about the credentialing process both in and out. The incoming credential, such as SAT scores, is connected to the outgoing credential, as it impacts the value of the degree. To diversify the talent pool, institutions should consider expanding the criteria for admission beyond traditional measures like writing, math, and history. This could include assessing creativity, human relationships skills, and other areas. The average person has limited experience in these areas, and expanding the criteria could lead to a more diverse student body. The lack of evolution in universities to adapt to this approach is a missed opportunity, as interests and values vary greatly across different populations. Additionally, the recent Supreme Court case on admissions at Harvard highlights the importance of this issue, as institutions continue to face scrutiny for their admission practices.

    • Limiting opportunities for diverse talents in current testing systemThe current education system and testing methods prioritize equality over accurately identifying diverse talents, limiting opportunities for exceptional individuals from underrepresented groups.

      The current SAT scoring system, which caps out at 800, is a result of societal pressure to reduce group distinctiveness rather than unearth talent. Universities and other institutions are hesitant to create more diverse tests due to potential backlash, despite the need for accurate measurement of diverse talents. An alternative solution could be starting new universities or competitions that prioritize identifying and nurturing diverse talents through more nuanced and complex testing methods. The current education system's focus on equality can limit opportunities for identifying and recognizing exceptional talents. The conversation around education and testing needs to shift towards embracing diversity and accurately measuring diverse talents, rather than maintaining a one-size-fits-all approach.

    • Disrupting the traditional university modelConsider innovative educational models offering shorter, flexible degree programs and alternative payment structures to cater to evolving student needs and job market demands

      Starting a new university from scratch is a challenging endeavor due to the strong network effects and financial requirements of existing institutions. However, there may be opportunities to disrupt the traditional university model by offering alternative, shorter, and more flexible degree programs that better meet the evolving needs of students and the job market. For instance, Lambda School's income share agreement model provides an attractive value proposition for students by only requiring payment after they secure a job. From a venture capital perspective, while the idea of creating a new full-fledged Ivy League university may be noble, it's a long shot due to the significant resources and challenges involved. Instead, focusing on innovative educational models that cater to the changing demands of the workforce might be a more viable and impactful approach.

    • Creating a new university from scratchWealthy donors could establish a new university, offering top students better job prospects and a strong alumni network through industry partnerships, focusing on faculty, curriculum, and post-graduation opportunities.

      There's a call for innovation in the education sector, and a group of wealthy donors could potentially create a new university from scratch to address the perceived issues with existing institutions. This new university could aim to fit seamlessly into the existing industry structure and attract top students by forming partnerships with venture capital firms and recruiters. By doing so, it could provide students with better job prospects and a strong alumni network. The focus should be on faculty, curriculum, and post-graduation opportunities to ensure the university stands out from competitors. Ultimately, the goal is to create an institution that addresses the needs of students and prepares them for successful careers.

    • Designing an AI University for the FutureAn AI University could provide personalized guidance, smaller learning chunks, and interactive elements, while leveraging AI as a 1-to-1 tutor. It should also prioritize real-world experience and peer interaction with a diverse student body.

      The traditional educational system, modeled after industrial revolution technology, is outdated in the information age. To create a meaningful and varied learning experience in the future, an AI University could be designed to provide personalized guidance, smaller learning chunks, and interactive elements, while leveraging AI as a 1-to-1 tutor. The real-world experience and peer interaction are essential for most students, and the institution should aim to have a diverse student body to maximize its capabilities. This approach would offer a more effective and engaging learning experience, combining the best of both worlds: technology and human interaction.

    • Unbundling University Functions: A Startup for CredentialingA startup specializing in aptitude and personality testing for job skills could revolutionize education by providing employers with more informed hiring decisions and reducing bias.

      The traditional college experience holds significant value for young people, but it needs modernization. One potential solution is unbundling certain functions of universities and turning them into startups or organizations. One such function is credentialing. A startup that specializes in aptitude and personality testing, specifically for job-related skills, could be a game-changer in education. This idea was inspired by the historical significance of the SAT, which was created to provide a fair way for students from various backgrounds to demonstrate their capabilities to universities. In today's job market, such a service could help employers make more informed hiring decisions, reducing bias and increasing the value of non-traditional education paths. However, it would be crucial to ensure the authenticity and unfalsifiable nature of the tests to maintain their credibility. This idea has been a topic of interest since the podcast's inception, and further exploration and funding could lead to its successful implementation.

    • New approaches to education and hiringPotential entrepreneurial opportunities include creating a legal aptitude testing system and producing high-quality, engaging educational content with AI tutoring.

      The traditional methods of university admissions and educational coursework are evolving, with standardized testing losing value and new approaches like aptitude testing and high-production value online courses gaining traction. However, employers still face legal restrictions in using these methods for hiring. A potential entrepreneurial opportunity lies in creating a voluntary, legal aptitude testing system that could help identify individuals' strengths and guide them towards suitable careers. Another opportunity exists in producing high-quality, engaging educational content, possibly coupled with AI tutoring, to reach a wider audience and make learning more accessible and effective. Despite challenges, such as decoupling education from credentialing and jobs, these innovations could significantly impact the education landscape.

    • Two Types of Students: Intrinsically Motivated and Extrinsically MotivatedTraditional education caters to extrinsically motivated learners, but alternative models like Lambda School cater to intrinsically motivated students, recognizing the diverse learning needs of students is crucial.

      There are two types of students in education: those who are intrinsically motivated and self-driven, and those who require a more structured and pressured environment to learn effectively. The latter group, which is more prevalent in privileged student populations, may not be naturally inclined to learn but attend school due to external pressures such as parental expectations and financial investment. Traditional educational institutions, particularly research universities, are designed to cater to the latter group by providing a structured environment and tenure for professors to conduct basic research, which may not have an immediate practical application or commercial goal. However, this model may not effectively cater to the intrinsically motivated students who may benefit from alternative educational models like Lambda School, which focuses on practical skills and projects. Ultimately, it's essential to recognize and address the diverse learning needs of students and offer educational models that cater to both intrinsically and extrinsically motivated learners.

    • Focusing funding on top 10% researchers and institutionsTo address inefficiencies and improve research output, consider concentrating funding on the top 10% of researchers and institutions, and explore alternative funding models like venture capital and nonprofit research institutes.

      The current research system faces significant issues, including a replication crisis and a large amount of seemingly useless research. A friend and experienced research leader argues that only a small percentage of institutions and researchers produce the majority of useful output in their respective fields. He suggests narrowing down funding to the most productive 10% of research and researchers, which could significantly reduce overall funding requirements. Additionally, he proposes considering alternative funding models, such as venture capital or nonprofit research institutes funded by philanthropic dollars, to address the inefficiencies in the current system.

    • Independent Research Institutions: Profit, Patents, and ProgressPhilanthropically-funded research institutions aim to become self-sustaining, invest in research, spin out companies, and generate patents, challenging the traditional university system and offering new possibilities for research funding.

      There's a growing trend towards independent research institutions, funded through philanthropy, that aim to make a profit and generate patents, while also making significant contributions to scientific and technological advancements. Institutions like the Parker Institute for Cancer Research and the Chan Zuckerberg Initiative are leading the way in this approach. These organizations, while initially funded through generous donations, aim to become self-sustaining over time. They invest in research, spin out companies, and generate patents, making them attractive for further investment. The success of these institutions challenges the traditional university system and opens up new possibilities for funding research in various fields. The speakers suggest that there could be hundreds of such institutions in different categories, and they see potential for funding these ventures, regardless of whether they make a profit or not. They also highlight that there are areas like moral instruction and social movements where society has other ways to organize and fund these activities outside of research universities. Overall, this shift towards independent, philanthropically-funded research institutions presents an exciting opportunity for innovation and progress.

    • Moral instruction in universities reconsideredReforming universities or creating new institutions focused on moral instruction could lead to the development of ethical leaders, addressing societal degeneration in moral agreement.

      Universities, as they currently exist, may not be the best place for moral instruction due to the lack of accountability and community connection. The speaker suggests that institutions focused on moral instruction, such as a reconstituted religious university, could be more effective in shaping ethical leaders. Additionally, the speaker believes that reforms are necessary in areas like big-time college sports, where athletes are not paid and the system has become fundamentally immoral. The speaker also touches on adult day cares and dating sites as potential standalone entities, but the discussion on these topics is more lighthearted. Overall, the speaker's perspective is that society has degenerated in terms of moral agreement and that addressing this issue through specialized institutions could lead to positive outcomes.

    • New models of education, credentialing, and community emergingTraditional education, credentialing, and community structures may change with tech-enabled living and learning spaces, independent think tanks, and digital credentialing agencies, leading to more enjoyable experiences and a shift in power to individuals.

      The traditional systems of education, credentialing, and community, as we know them, may evolve or even devolve in the future. New models, such as tech-enabled living and learning spaces, independent think tanks, and digital credentialing agencies, could emerge and challenge the current structures. These changes could lead to more pleasant, enjoyable, and efficient experiences for individuals, particularly those transitioning into adulthood. Additionally, the role of physical proximity and shared identity in dating and relationships might be replicated in digital spaces, but credentialing and validation will continue to play a significant role. Ultimately, the future could see a shift in power from centralized institutions to more decentralized, individual-focused solutions.

    • Universities face disruption due to high cost and declining relevanceUniversities may face political revolt and loss of funding due to high cost, declining relevance, and politicization.

      The value proposition of universities is becoming increasingly precarious due to their high cost and declining relevance in the face of changing economic and political realities. The universities' isolation from the general progress of society, combined with their high expense and questionable return on investment, leaves them vulnerable to significant disruption. Additionally, the politicization of universities and their increasing irrelevance to a large portion of the population could lead to a political revolt and a withdrawal of support from the government and the electorate. The universities' funding sources, primarily federal student loans and research grants, could be eliminated relatively easily from a legislative standpoint, leaving the universities in a precarious position. It's unclear whether these potential threats will materialize, but the universities would be wise to consider shoring up their value proposition and adapting to the changing landscape to ensure their long-term viability.

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    Marc’s Substack: https://pmarca.substack.com/ 

    Ben on X: https://twitter.com/bhorowitz 

     

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    Resources:

    Marc on X: https://twitter.com/pmarca

    Marc’s Substack: https://pmarca.substack.com/

    Ben on X: https://twitter.com/bhorowitz

     

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    Find us on X: https://twitter.com/a16z

    Find us on LinkedIn: https://www.linkedin.com/company/a16z

     

    The views expressed here are those of the individual personnel quoted and are not the views of a16z or its affiliates. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors and may not under any circumstances be relied upon when making a decision to invest in any a16z funds. PLEASE SEE MORE HERE: https://a16z.com/disclosures/

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    Watch full episode: https://youtu.be/dX7d6bRJI9k

     

    Resources:

    Marc on X: https://twitter.com/pmarca

    Marc’s Substack: https://pmarca.substack.com/

     

    Ben on X: https://twitter.com/bhorowitz

     

    * Ben’s Article: “Politics and the Future” bit.ly/3PGKrgw

     

    Stay Updated:

    Find us on X: https://twitter.com/a16z

    Find us on LinkedIn: https://www.linkedin.com/company/a16z

     

    The views expressed here are those of the individual personnel quoted and are not the views of a16z or its affiliates. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors and may not under any circumstances be relied upon when making a decision to invest in any a16z funds. PLEASE SEE MORE HERE: https://a16z.com/disclosures/

     

     

    Future of Crypto, Blockchain & Web3 w/ Chris Dixon

    Future of Crypto, Blockchain & Web3 w/ Chris Dixon

    Welcome to “The Ben & Marc Show”, featuring a16z’s co-founders Ben Horowitz and Marc Andreessen.  This week, Marc and Ben are joined by guest Chris Dixon to discuss his recent NY Times bestselling book “Read Write Own”, as well as the future of crypto, blockchain and Web3.

     

    Chris Dixon has been a General Partner at Andreessen Horowitz since 2012. He founded and leads a16z crypto, which invests in web3 technologies through four dedicated funds with more than $7 billion under management. Previously, Chris was the cofounder and CEO of two startups, SiteAdvisor (acquired by McAfee in 2006) and Hunch (acquired by eBay in 2011).

     

    In this wide-ranging conversation, the three discuss the evolution of the internet, the current relationship between AI and cryptocurrencies, and how the Web3 movement could inspire a new political ideology. They also take questions from X. Enjoy!

     

    Watch the Full Video: https://youtu.be/u95r025U9K8

     

    Resources:

    Marc on X: https://twitter.com/pmarca

    Marc’s Substack: https://pmarca.substack.com/

     

    Ben on X: https://twitter.com/bhorowitz

     

    Chris Dixon on X: https://twitter.com/cdixon

    More info on Chris Dixon’s book “Read Write Own”: https://readwriteown.com/

     

    Book referenced on this episode:

    “Fully Automated Luxury Communism” by Aaron Bastani bit.ly/3Td7HVw

     

    Stay Updated: 

    Find us on X: https://twitter.com/a16z

    Find us on LinkedIn: https://www.linkedin.com/company/a16z

     

    The views expressed here are those of the individual personnel quoted and are not the views of a16z or its affiliates. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors and may not under any circumstances be relied upon when making a decision to invest in any a16z funds. PLEASE SEE MORE HERE: https://a16z.com/disclosures/

    Higher Education Crisis: Ask Us Anything!

    Higher Education Crisis: Ask Us Anything!

    Welcome to “The Ben & Marc Show”, featuring a16z co-founders Ben Horowitz and Marc Andreessen.  In this latest episode -- the final in a three part series on the current crisis in higher education -- Marc and Ben answer YOUR questions from X (formerly Twitter).

     

    In this one-on-one conversation, Ben and Marc unpack the merits of a Harvard undergrad education versus a Thiel Fellowship, discuss the benefits of trade school, and determine what universities are going to look like ten years from now. That and much more!  Please enjoy.

     

    Resources:

    Marc on X: https://twitter.com/pmarca

    Marc’s Substack: https://pmarca.substack.com/

    Ben on X: https://twitter.com/bhorowitz

     

    Stay Updated: 

    Find us on X: https://twitter.com/a16z

    Find us on LinkedIn: https://www.linkedin.com/company/a16z

     

    The views expressed here are those of the individual personnel quoted and are not the views of a16z or its affiliates. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors and may not under any circumstances be relied upon when making a decision to invest in any a16z funds. PLEASE SEE MORE HERE: https://a16z.com/disclosures/

    Fixing Higher Education & New Startup Opportunities

    Fixing Higher Education & New Startup Opportunities

    Welcome to "The Ben & Marc Show," featuring a16z's co-founders Ben Horowitz & Marc Andreessen. In this latest episode, Marc and Ben continue their in-depth exploration of the current education system. While Part I of their discussion unpacked the crisis facing higher education, Part II presents solutions to overhaul the modern university. 

    In this one-on-one conversation, Ben and Marc delve into actions that existing institutions can take to improve their current and future situations. This includes exploring new methods for talent recruitment, providing a more individualized education experience for students, and reducing administrative bloat. They also apply an entrepreneurial lens to each university function, revealing startup opportunities poised to emerge – including the building of brand new institutions, nonprofits, and research entities. Enjoy! 

    *Watch Part I: https://youtu.be/7J2_G4oHRQ0 

    *Watch Part II: https://youtu.be/EeIdalo2huI

     

    Resources: 

    Marc on X: https://twitter.com/pmarca 

    Marc’s Substack: https://pmarca.substack.com/ 

    Ben on X: https://twitter.com/bhorowitz 

     

    “South Park” episode mentioned in this discussion: – Eps 1505 (stream on Max): https://bit.ly/3HrZQg0 

     

    Stay Updated: 

    Find us on X: https://twitter.com/a16z 

    Find us on LinkedIn: https://www.linkedin.com/company/a16z 

     

    The views expressed here are those of the individual personnel quoted and are not the views of a16z or its affiliates. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors and may not under any circumstances be relied upon when making a decision to invest in any a16z funds. PLEASE SEE MORE HERE: https://a16z.com/disclosures/

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    • Strategies for measuring WOM

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    • How Wise incentivizes teams to do the hard things

    • The small change that generated a 3x increase in referrals

    • How Wise structures its product and growth teams

    Find the full transcript at: https://www.lennyspodcast.com/how-to-drive-word-of-mouth-nilan-peiris-cpo-of-wise/#transcript

    Where to find Nilan Peiris:

    • Twitter/X: https://twitter.com/nilanp

    • LinkedIn: https://www.linkedin.com/in/nilanpeiris/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • Twitter/X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Nilan’s background

    (03:27) A brief overview of Wise

    (06:11) How word of mouth is measured

    (07:56) Why Wise leaned into WOM

    (10:21) Why Wise built their WOM motion using the NPS method

    (16:13) How WOM solves trust problems

    (18:55) How to get to 9 or 10 on the NPS scale

    (20:51) Determining what will wow users

    (21:31) Common missteps companies make when trying to drive WOM

    (23:24) Using the “working backward” method at Airbnb

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    (27:51) The three costs associated with moving money

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    (46:11) Thoughts on performance reviews and general analysis

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    (55:59) The macrostructure of international banking and where Wise fits in

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    Referenced:

    • Wise: https://wise.com/us/

    • Henry Chen on LinkedIn: https://www.linkedin.com/in/henry-h-chen/

    • About NPS: https://www.productboard.com/blog/the-power-of-nps-in-your-product-strategy/

    • How Snow White helped Airbnb prove that storytelling is the most important skill in design: https://uxdesign.cc/how-airbnb-proved-that-storytelling-is-the-most-important-skill-in-design-15d04ac71039

    • Seth Godin: This Is How You Create a Remarkable Product: https://www.businessinsider.com/seth-godin-this-is-how-you-create-a-remarkable-product-2012-10

    • Discover the Spotify model: https://www.atlassian.com/agile/agile-at-scale/spotify

    • Beam: https://beam.org/

    • Affinity: https://affinityghana.com/

    Crime and Punishment: https://www.amazon.com/Crime-Punishment-Volokhonsky-Translation-Classics/dp/0679734503

    Midnight’s Children: https://www.amazon.com/Midnights-Children-Modern-Library-Novels/dp/0812976533

    Barbie: https://www.imdb.com/title/tt1517268/

    • Arc browser: https://arc.net/

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    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

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    She's written about the importance of teachers and mentors in diversifying the STEM fields.

    Email the show at shortwave@npr.org.

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