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    How to approach a marketing audit that lands clients

    enMarch 07, 2023
    What is the purpose of a marketing audit?
    Why is a reliable analytics system important for clients?
    How can pixel placement affect conversion rates?
    What role do back-end tools play in marketing?
    Why is understanding customer behavior crucial for marketing?

    • Assessing a client's analytics setup during a marketing auditFocus on helping clients improve their marketing metrics by ensuring they have reliable analytics tools like Google Analytics or Adobe Experience Manager and optimally placed pixels for all marketing channels.

      Conducting a marketing audit is an essential step in acquiring new clients. During this process, the first thing to assess is whether a potential client has a reliable analytics system in place, such as Google Analytics or Adobe Experience Manager. This is crucial because it indicates whether they are measuring their marketing performance effectively. If they lack this basic tool, the pitch should focus on helping them improve their metrics rather than just auditing their marketing. Additionally, the placement of pixels on specific pages, such as product pages and confirmation pages, can significantly impact audience targeting and conversion rates. It's essential to review these placements during the audit process. Furthermore, ensure that clients have pixels for all relevant marketing channels, not just the ones they primarily use. In summary, a marketing audit should focus on ensuring clients have the necessary foundational tools and optimizations in place to effectively measure and improve their marketing performance.

    • Analyzing a company's marketing effortsUnderstand a company's marketing strategies by examining their social media, certifications, job listings, analytics tools, and use of visuals. Proper tracking and measurement, geo-tagging, and segmentation are crucial for effective marketing.

      Understanding a customer's behavior across different channels is crucial for effective marketing. A company's use of visuals, such as situational product images without text, can be improved to provide clearer branding. While great copywriting is essential, it's equally important to consider where and how it will be used, such as in paper-click campaigns or on websites. To gain insights into a company's marketing strategies, look for their social media presence, certifications, job listings, and analytics tools. For instance, a company with a strong social media following like 81,000 on Facebook can help with audience matching. However, proper tracking and measurement, such as lead and sales attribution tied back to campaigns, are also necessary for effective marketing. Additionally, consider the importance of geo-tagging and segmentation for targeting specific markets. A company's use of back-end tools like Salesforce and HubSpot suggests a focus on internet marketing and the ability to track customer interactions. Overall, it's essential to analyze a company's marketing efforts holistically, considering both their front-end (website and catalogs) and back-end (analytics and tools) to optimize marketing campaigns.

    • Facebook presence analysisOptimize all aspects of a business's Facebook presence for functionality and user experience, including targeted ads with clear calls-to-action and well-organized landing pages.

      Effective use of Facebook for business involves not only setting up the shop correctly, but also creating engaging and targeted content. During an analysis, it was found that the business in question had a well-integrated shop on their Facebook page, but their ads lacked specific targeting and clear calls-to-action. For instance, an ad for a new location lacked a clear geographic target and did not provide enough context for potential customers. Additionally, the landing page for the store had a large block of text that was not well-organized and a valuable offer was hidden at the bottom. These issues could be improved to increase engagement and sales. Overall, it's essential to ensure that all aspects of a business's Facebook presence are optimized for both functionality and user experience.

    • Identifying gaps in an ad campaign's effectivenessCampaign lacks UTM tracking, landing page lacks opt-in feature, ads consist mostly of product pics without context, relies heavily on discounts, and inaccurate source and medium labels

      The analyzed ad campaign has some significant gaps that could impact its effectiveness. The campaign lacks UTM tracking, which makes it difficult for the advertiser to identify which ads are contributing to the landing page traffic. Additionally, the landing page doesn't have an opt-in feature, and the ads primarily consist of product pictures without clear context or usage information. The campaign also seems to rely heavily on discounts to drive sales, which may not effectively convey the value of the products. Furthermore, the source and medium labels in the campaign are not accurately identified, making it challenging to attribute specific creatives to their respective campaigns. Overall, the campaign could benefit from improved tracking, clearer product context, and more effective copy to better engage potential customers and accurately measure the campaign's success.

    • Create an emotional connection with potential customersEffectively advertise by painting a picture of product experiences, ensuring ad uniqueness, and building customer relationships through email opt-ins and incentives.

      Effective advertising goes beyond just showcasing products and offering discounts. Instead, it's essential to create an emotional connection with potential customers by telling a story that helps them envision the experience of owning the product. For instance, instead of simply advertising "Spring into home with 25% off furniture and decor," consider painting a picture of the luxurious living room setting where guests are entertained, or the peace and comfort of investing in quality furniture. Additionally, ensuring that ads are unique and not easily stolen by competitors is crucial. Adding a branded link to images can help track and identify where they're being shared, providing valuable insights into customer engagement. Lastly, making email opt-ins more prominent and offering incentives for providing more information can help build a stronger relationship with potential customers. Overall, the key is to create a compelling narrative that resonates with customers and sets your brand apart from competitors.

    • Effectively addressing customer concerns on a landing pageShowcase expertise and beautiful designs, address delivery and assembly concerns, utilize effective email capture strategies, analyze competitors, and identify decision-makers for implementation.

      A successful landing page for an interior design company should not only showcase the organization's expertise and beautiful designs but also address potential customer concerns, such as delivery and assembly of furniture. The emotional appeal of having a beautiful home to entertain and impress others is important, but practical considerations should not be overlooked. A clear showcase of the products in the context of the customer's experience, along with effective email capture strategies, can help build trust and encourage conversions. Additionally, analyzing competitors' websites and utilizing available tools can provide valuable insights for improvement. However, it's essential to identify decision-makers within the organization to effectively implement these suggestions.

    • Understanding the Decision-Maker for Effective MarketingIdentify the decision-maker, dig deeper for insights, tailor campaigns to resonate, use digital and traditional methods, and understand their unique needs and preferences.

      Identifying the decision-maker is crucial in creating effective marketing campaigns. This individual may not always be apparent based on online information, so it's essential to dig deeper. Companies might not be aware of direct response copy or cost per lead tracking, and their past attempts at marketing may not have been successful. Understanding their challenges, past failures, and geographic targeting can help tailor campaigns to resonate with them. Additionally, combining digital and traditional marketing methods, such as every door direct mail, can expand reach and engage customers in unique ways. Ultimately, a successful marketing strategy requires a deep understanding of the decision-maker and their specific needs and preferences.

    • Using data and marketing strategies to understand customers and sales performanceBy using tools like QR codes and tracking campaigns, businesses can gain insights into customer behavior and preferences, enabling them to tailor their offerings and messaging effectively. Clear and consistent messaging, as well as personalized solutions, can help build credibility and increase sales.

      Leveraging data and marketing strategies can significantly improve a business's understanding of their customers and sales performance. By using tools like QR codes and tracking campaigns, businesses can gain insights into customer behavior and preferences, enabling them to tailor their offerings and messaging effectively. Additionally, addressing potential customer concerns through clear and consistent messaging, as well as offering personalized solutions, can help build credibility and increase sales. For instance, a furniture company catering to affluent families could benefit from targeted marketing efforts that focus on the durability, customization, and aesthetic appeal of their products. Ultimately, by focusing on the customer experience and addressing their pain points, businesses can differentiate themselves from competitors and drive growth.

    • Connecting with the right audience and providing valueInstead of leading with discounts, focus on understanding customers' needs and offering personalized solutions. Build relationships and trust to create and keep profitable customers.

      While offering discounts and free shipping can attract customers, it's essential to focus on connecting with the right audience and demonstrating the value of your products or services. Don't lead with discounts, but instead, understand your customers' needs and desires, and tailor your approach to address their specific challenges. Spend time finding potential customers, reaching out to decision-makers, and offering personalized solutions. Remember, the goal is to create and keep profitable customers, not just make sales. This may take some effort and time, but the rewards can be significant. Additionally, if you're considering offering a private video consultation, be sure to provide value and avoid being rude or pushy. Overall, the key is to build relationships and trust with your customers, and to provide them with the information and solutions they need to succeed.

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