automation tools

Ray Nolan is founder and CEO of eDesk, an innovative customer support platform for eCommerce sellers. 

Ray has founded, mentored and invested in many digital commerce startups over a period of 20 years; including Hostelworld, Skyscanner and Ding.com. 

Ray founded eDesk after seeing friends running a high margin eCommerce business and struggling with operational efficiencies and profitable scaling. 

Today eDesk powers thousands of merchants around the world, using AI to help them provide faster and more personalized support to their customers.

In This Conversation We Discuss: 

• [00:44] Intro
• [02:36] Knowing what your competitors are up to
• [03:27] Building key differentiators from competitors
• [04:10] Using AI to simplify customer support processes
• [05:33] Learning to refine your interactions with AI tools
• [06:19] How AI helps in ideating and outlining
• [07:20] Incorporating AI in your workflow
• [08:19] Maximizing AI for things you’re not adept with
• [08:56] Experimenting with the add-ons
• [09:09] ChatGPT and the convenience it brings
• [11:25] Synopsizing ticket history using AI tools
• [12:41] AI giving a more streamlined customer support
• [14:23] The importance of continuity in customer support
• [15:37] Chatbots and SLAs in the Ecommerce space
• [16:22] Leveraging ChatGPT to categorize tickets
• [18:01] Advantages of hands-free replies
• [18:23] Proof that AI still needs human assistance
• [19:55] Outsourcing mundane elements to AI-assisted houses
• [20:50] Customers expecting faster response times
• [21:16] Delivering expected support fast is the key
• [22:01] What eDesk offers

Resources:

• Subscribe to Honest Ecommerce on Youtube
• Faster, smarter customer support for Ecommerce https://www.edesk.com/
• Follow Ray Nolan https://www.linkedin.com/in/ranolan/

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Are you overwhelmed by the number of software applications your team utilizes? 
Do you find yourself paying for multiple tools that essentially do the same thing? 

Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney Harmon, as she takes you on a journey through the audit process, identifying redundancies, prioritizing the right tools, developing a consolidation plan, gathering feedback, and successfully migrating your company data. Get ready to roll up your sleeves and embrace the power of a streamlined tech stack. Your bottom line will thank you for it. So, grab your pens, ready your notepads, and let's dive in!

In this episode, we discussed the following: 
- How artificial intelligence and cognitive science come together to redefine automation and productivity

- Revisiting the history of human-computer interaction and the future of brain-machine interfaces

- How Calmar.ai integrates into your daily workflow and revolutionise the way you work 

 References: 
https://arxiv.org/abs/2202.08137

https://www.youtube.com/watch?v=2rXrGH52aoM

https://www.linkedin.com/in/raphaelvolpert

https://calmar.ai

Join their Discord channel for early access: https://discord.gg/CbZ9WeneN4

Follow us on: 
LinkedIn: https://www.linkedin.com/company/product-pioneers-podcast
Instagram: https://www.instagram.com/productpioneers
Website: https://productpioneerspodcast.com/

HIGHLIGHTS

• AI creates online copy with minimal human editing
• Automated sales process: Cold email, getting responses, CRM integration
• Technology takes the mundane out of work

QUOTES

Sean: "We've incorporated AI into our sales touch points using thing like Zapier and automation tools. You get an email response here, it goes into your CRM without a data entry person in between. We've also written some content with AI, quite a bit."

Sean: "We probably close 40% of clients that get caught into our ecosystem and that includes different touchpoints like LinkedIn, so we're messaging a client via cold email, we can still touch them on LinkedIn and we have a process for that. Even Twitter."

Sean: "The more technology frees us from the mundane, I think the more people will go do cool things, do what they love, maybe you're a corporate guy but now you love to paint and you paint cars. That's your business."

Learn more about Sean and connect with him in the links below:

• LinkedIn - https://www.linkedin.com/in/seanchaudhary/
• Website - https://alchemyleads.com/
• Phone - 818-408-6550

#012 To continue to grow a business, every entrepreneur will need to consider outsourcing or automating tasks at some point. But when is the right time?

That's what this week's guest is here to discuss. Zsofia runs her own business in which she introduces outsourcing and automation to small businesses and solopreneurs so they can get more done while saving time.

In this episode, we cover both outsourcing and automation, how to know when it's the right time to begin, and tools you can start using today to increase your productivity.

You can find all the links discussed in the episode in the Episode 12 Show Notes.

Download the free workbook: Increase Productivity and Get More Done.

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