client communication

In this episode of the GaryVee Audio Experience, I'm giving my best advice to scale a business. We'll be talking about how to invest in your business, how to create a personal brand, and how to charge your clients more. If you're interested in growing your business or improving your marketing skills, be sure to watch this video! I think you'll find this video informative and helpful! I hope you enjoy!

Fired up by this mashup - I know a lot of you have been starting businesses, and if you're working in client services, there's a lot of questions to be asked, since you're essentially communicating with other people. I lay out a few common questions & pain points and answer them in this one. 

"It's math. You know what I mean? Like there's no magic around it." Today, Alex (@AlexHormozi) discusses how gym owners can break through EFT plateaus by understanding the EFT equation, cutting attrition rates, and increasing sign-ups. He emphasizes the importance of using math-based tactics to grow your gym and offers realistic numbers and examples to help gym owners achieve success.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(1:03) - Two factors: referrals and signups determine growth potential.

(2:59) - Using the equation to predict gym capacity and future growth.

(3:58) - 1st growth strategy: signing up more people through a launch program.

(5:30) - 2nd growth strategy: reducing attrition through improved customer service.

(7:08) - 3rd growth strategy: combining signups and reduced attrition for maximum growth.

(11:09) - Combining referrals, signups, and attrition for optimal gym growth.

Follow Alex Hormozi’s Socials:

LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition 

"You just gotta excuse it. You just gotta let people go.” Today, Alex (@AlexHormozi) discusses dealing with difficult clients and the importance of understanding their decision-making process. He also emphasizes the value of being truthful and making sound decisions based on available information.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(1:32) - Partnership declined due to inconsistent response and respect.

(2:48) - Importance of standing by one-time offers and integrity.

(9:22) - Dealing with clients with broken decision-making processes.

(13:32) - Reflection on honesty and truth in business decisions.

Follow Alex Hormozi’s Socials:

LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition 

In this Hasty Treat (Short episode) we answer your questions about Freelancing - how to charge more, building a portfolio, finding clients and our thoughts on using pre-made WordPress themes.

Sign up for the Value Pricing Bootcamp - Sponsor

Get Jonathan Stark's free 6 day email course on value based pricing for freelancers over at valuepricingbootcamp.com.

Jonathan Stark is the author of Hourly Billing is Nuts and has worked with companies such as Staples, Time and T-Mobile. These days he routinely commands an effective hourly rate of $2000+ per hour, so I'd say you should check his course out.

Show Notes

1:00

• Our first episode on Freelancing - how to slam dunk freelancing

4:00

• Q: Ideas on building a portfolio and landing those first customers
• Your portfolio doesn't really matter as a web developer
• Your reputation and referrals is key
• Reputation in the community is important
• Put yourself out there!
• You have to tell people what you do
• You have to ask people if they need work
• Good communication is key

8:00

• Q: What are some strategies for budging and quoting?
• Understanding what a website is worth to a client
• Talking to your client ablut pricing
• Asking how much they have available to spend
• Chunking the project into multiple bits so they can build on it

14:00

• Q: How do you tell your existing clients that you need to charge more?
• Clean Scope / Scope Creep
• Quote in Features and pieces, not entire projects
• Fixed Pricing
• Becoming a better/faster developer
• Getting more expensive as you move
• Don't charge hourly
• Taking big Ls

18:30

• Q: What is your opinion on value based pricing?
• We're huge proponents
• Clients don't like hourly billing
• The client should know what you are paying and what you are getting

22:00

• Q: When is it okay to use WordPress and pre-made themes? Is that cheating?
• The beauty of open source
• The business Wes answer
• The developer Wes answer
• Building your own starter files
• Undoing other developer's work

Tweet us your tasty treats!

• Scott's Instagram
• LevelUpTutorials Instagram
• Wes' Instagram
• Wes' Twitter
• Wes' Facebook
• Scott's Twitter
• Make sure to include @SyntaxFM in your tweets

"And it all comes down to making sure that our prices make sense." Today, Alex (@AlexHormozi) discusses the importance of raising EFT prices for legacy gym members and how to handle the situation with honesty and respect. He emphasizes the need to focus on profitability and offers tips on how to communicate the price increase effectively.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:51) - Careful communication for raising gym prices

(1:43) - Ethically explain need for profitability with price increase

(3:15) - Address concerns and negotiate alternative terms

(5:43) - Personally contact customers to discuss pricing changes and benefits.

(7:30) - Explain the necessity of raising prices for business growth.

(8:51) - Increasing blended average EFT for higher profits and capacity.

Follow Alex Hormozi’s Socials:

LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition