client relations

Join me as I unpack the latest in IT business strategies and the sheer hilarity of the Florida Man Games. Listen in as I share the surprising turn of events that led to the Games becoming a major spectacle in St. Augustine and provide a rundown of the quirky competitions that ensued. But that's not all; I also discuss the exciting announcement of our Amazon gift card winner. The conversation then shifts to important business matters, including a CEO transition at Syncro and a declaration of March as Money Month, complete with expert guests to guide you through financial do's and don'ts.

Dive into a personal narrative as I recount a near-fatal choking incident that led to an ER visit. This story not only explains recent changes in my demeanor but also paves the way for my increased focus on health, which listeners can explore further in my new Unhealthy Podcast. Amidst the tech talk, I also extend an invitation to my colleague Eric to join me for a live-streaming adventure at the Florida Man Games, showcasing our community's lighter side.

Finally, the discussion turns to a crucial topic for any IT business owner: maximizing profits through strategic pricing. I share billing strategies learned from my attorney clients and discuss the importance of valuing your services without seeking permission to raise rates. I recount a personal experience where a standoff over my rates with a tenacious client became a watershed moment in my business, teaching me the value of standing my ground and the power of respectful business relations. 

=== Links form the show

2024 IT Business Owners Group Member Cruise: https://itbog.org/cruise/

Florida Man Games Recap Video: http://tinyurl.com/2r2r3y9d

Florida Man Radio Returns to Full Strength: http://tinyurl.com/4zekjybh

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music: 

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024

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In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.

00:00 Plans to do something in Canada, training differences.
06:05 Jeff's location is pretty, no reindeer necessary.
14:34 Jeff mentioned the challenges of legalizing pot in states.
21:14 Encourage friends to value their services more.
25:55 Focus on efficiency to avoid burnout and struggles.
30:07 Phone payments, unknown experience leads to surprise.
36:44 Entrepreneurs grew with coaching and reached success.
39:21 Lack of knowledge may lead to risk.
44:50 To lead, go on a purposeful journey.
52:34 Canadian program enables success from 10th grade.
56:58 Encouraging young people to invest in careers.
01:03:35 Addressing repair recommendations and taking ownership of issues.
01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.

Embark on a journey from chaos to clarity with me, Karalee, as I recount the tale of how I tamed the wild beast of client communication in our latest Neurodivergent Bytes episode. Witness the transformation from a jumbled mess of Facebook DMs to the sleek, organized corridors of Slack, and how this shift revolutionized not only my workflow but also amplified client satisfaction. Along the way, I'll share actionable insights into identifying and addressing communication bottlenecks, moving from the simplicity of Telegram to the robust capabilities of Slack that catered to the unique needs of my business.

Get ready to unlock the secrets of efficient client communication as I dissect the features of Slack that turned skeptics into believers. We'll explore voice messages with transcripts, customizable channels, and all-in-one communication - tools that could be game-changers for your operations too. If you're pondering a new approach to connect with clients or refine your business processes, this episode is bursting with practical advice. And for those who feel the weight of overwhelm, I extend an invite to collaborate on a personalized systems game plan with VIP support to ensure your path to success is as smooth as possible. Don't miss out on this episode filled with revelations and tips that might just revolutionize the way you work.

Grab your VIP Week here: theproductivityimpact.com/vip-week

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In this episode Oliver Hansard speaks to Lee Curtis of LINAR consulting. He describes what lawyers need to think about if they want to differentiate and win new work. He explores why it's time to find your splendid splinter!

Key Points in this episode:

Understanding Lawyers and BD (Business Development)
Lee classifies lawyers into three categories: 20% who inherently understand BD, 60% who need guidance, and 20% who struggle with BD.
He highlights the challenge of convincing the bottom 20% but aims to move the middle 60% to the top bracket.

Tips for Aspiring Partners
Lee emphasises the importance of networking both internally and externally.
Encourages becoming an expert in a niche area, creating a unique selling point (splendid splinter).

Challenges for Senior Partners and Firms
Acknowledges the changing legal landscape and the need for senior partners to adapt.
Recommends seeking input from the team to understand what's working and what needs improvement.

The Role of Soft Skills in Differentiating Lawyers
Soft skills are crucial for standing out in a competitive legal landscape.
Lee suggests that AI will enhance, not replace, soft skills in the next 2-5 years.

Defining Success in Legal BD
Lee defines success as making clients look good, supporting them to be admired for their work.
Personal success is measured through positive feedback and continuous improvement.

Finding Your Splendid Splinter
Encourages individuals to identify their unique strengths and become experts in those areas.
Emphasizes the need to differentiate oneself in a crowded legal market.

Conclusion
Lee Curtis stresses the importance of adapting to changes in the legal industry and leveraging AI as a tool rather than a replacement.
Success is tied to making clients and teams look good, and continuous improvement is key.

The Lawyer's Coach is brought to you by Client Talk and Hansard Coaching.

Teresa Au chats with Emmy-winning design superstar Chris Do about his pivot from design to teaching, his education platform The Futur, and all the things he didn’t learn in design school. You’ll hear all about how Chris’ 2M+ social followers inspire his content, and Chris answers questions from design students. Plus, Chris opens up about why now is the time for him to share his personal story as a refugee, what really fuels his work, and how he recharges.

We want to hear from YOU, our listeners, so we put together a brief survey as we look ahead to season two: https://adobe.ly/podcastsurvey

To thank you for your feedback, we’re giving away two 12-month memberships to Creative Cloud (valued at $659.88 each). Enter for your chance to win one of the two Creative Cloud licenses by completing the survey form from December 7 at 9pm PT to November 30 at 5pm PT. Winners will be drawn at random and notified at December 14 at noon PT. Valid one license per winner. No purchase necessary. You must be 18 years or older to enter. Please see Terms and Conditions on our website for full details. 

https://adobe.ly/podcastsurvey

What you’ll hear in this episode:

• How Chris’ company The Futur is making education equitable for students and teachers
• The breakthroughs that came with teaching
• Learning how to really read
• What you don’t learn in design school about business
• The Futur’s business model
• Creating content to market a product vs creating content to help people
• Community and Chris’ cult-like following of design fans
• Why Chris spends 6 hours a day talking with his online community
• Why now is the time for Chris to share his story of coming to the US as a refugee from Vietnam
• A little inspiration from Aaron Draplin
• Personality tests and what it means to be an ambivert
• How Chris recharges
• Why Chris gets his inspiration from friction with his audience
• Conflict becomes content
• The story behind Chris Do is a Fraud, featuring Beeple
• Chris answers questions from students at the Adobe Creative Retreat
• Is design exploitation?
• Should your first job out of design school be in-person or remote?
• Why Chris started his own firm–the short answer and the real answer.
• Chris’ One Word for 2024

Chris Do is an Emmy award-winning designer and director, and the founder of The Futur—an online education platform with the mission of teaching 1 billion people how to make a living doing what they love. In his near-30-year career, he has served on boards for organizations such as the Society for the Promotion of Japanese Animation, AIGA Los Angeles, and the Emmys Motion & Title Design Peer Group. He taught Sequential Design for over 15 years at ArtCenter College of Design as well as Otis College of Art and Design. Chris has lectured at universities and conferences worldwide, including Adobe MAX. His firm’s work has been recognized by industry organizations such as the Emmys, the Clio awards, and numerous design publications. 

Teresa Au is an executive for community engagement and driving customer empathy at Adobe. Her career spans diverse creative fields, primarily in New York’s fashion industry, as well as architecture firms, and now Silicon Valley tech companies. She has always prized working with distinctive design and the interesting people behind it–from designer Elie Tahari to start-up CEOs. 

Find transcripts and links at adobe.ly/inthemaking. Past episodes of Wireframe can still be found in the show archive within this feed, or online on Behance. 

Design flyers, TikToks, resumes, and Reels with the new, all-in-one Adobe Express. Create video, marketing, and social content. Edit photos and PDFs. Make it all in one app, including generative AI tools from Adobe Firefly and easy, one-click tasks like removing backgrounds.

Adobe Creative Cloud provides apps, web services, and resources for all your creative projects — photography, graphic design, video editing, UX design, drawing and painting, social media, and more. Learn more about the apps in Creative Cloud.

A banker turned designer, Colleen Primm of Colleen Primm Design in Cleveland, Ohio shared with us her expertise in talking with clients about money and remodeling.

Case study is a great piece of marketing collateral that can work for your brand in many ways. Not only is it a great way to showcase your successful skills, but it is a good way to generate positive content for PR purposes including press releases, blogs, proactive pitching angles and more. 

We always recommend that you get early buy-in from customers at the contract stage of the process so that you have some ammunition going into a relationship. Listen more on how to maximize the use of your case study to develop more business and brand awareness.

To discover more - check out our latest blog post with in-depth analysis and hidden tactics used by the Pros...   Building case studies for PR | THE SILVER TELEGRAM

These ideas & tips will make you look like a PR hero to your customers and to your own team members. 

Be sure to like and subscribe for our next episode release.  

www.thesilvertelegram.com

Tune in to hear:

- What was the spark or impetus that led Kelsey down the path to found Aura Finance?

- Why is it so crucial to help people get in the right mindset to invest and how can we begin to do so?

- What are some of the specific features of the Aura app that help promote financial mindfulness?

- How has Kelsey tried to hone the gamified elements in the Aura app to bring out the best possible behaviors in its end users?

- What are Kelsey’s thoughts on building a community within the app and having people self-report their income on the app?

- What hope do young people have in the face of some of the stark financial realities they face?

- How does Kelsey think about self-deception and try to encourage her customers to avoid it?

https://www.aurafinance.io

Compliance Code: 1108-OAS-4/19/2023

Scott was joined virtually by Dr. Ben Sorensen, Founder and President of Sorensen Consulting. Dr. Ben Sorensen provides leadership training, sales training, and executive coaching to corporate and non-profit organizations around the world and across a wide spectrum of industries. Ben trains thousands of senior executives annually. During the past 20 years, Ben has become best known for his rich mix of corporate experience, non-profit work, and teaching ability. Ben focuses on teaching practical, proven skills while customizing all material to the specific needs of each client. Ben is also an Intelligence Officer in the Navy Reserves and is a Pastor in his community.

In this episode you will learn: 

1. All about Sorensen Consulting and the executive coaching and leadership development 
2. Behavioral Finance and how best to serve your clients
3. How to optimize our time and micro compartmentalizing 
4. Mindset techniques, managing stress and some of Ben's Navy tacts 

Connect with Scott on LinkedIn
Connect with Ben on LinkedIn

For more on The Optimized Advisor Podcast click here  
For more on Sorensen Consulting click here

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**

This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@mailpcwest.com

**

This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@pcninsurance.com

Do you hate the idea of niching your style as much as I do?   I am not a niche-er, and you don't have to be either.  Gain the success you want with the natural way to hone in on your next best client.

If you would like to get the links and show notes for this episode, click on the link below:

https://www.designerdiscussions.com/episodes/episode-70-Curating-your-client

Transform your marketing with Designer Discussions Academy. In weekly face-to-face sessions, we equip busy business owners with cutting-edge PR strategies, marketing insights, and time-saving tools to not just work in your business, but on your business. Join us to outshine competitors and elevate your business.

Join us for our weekly live sessions and workshops: https://www.designerdiscussionsmarketing.studio/pages/academy

Designer Discussions is an educational interior design podcast on marketing, PR and related business topics. We also provide in-depth, actionable products in the Marketing Studio including time-saving templates and guides to help design professionals grow their businesses.

Download our FREE Client Avatar Guide https://designerdiscussionsmarketing.studio/store.

Designer Discussions is a partnership of three experts: Jason Lockhart, CEO of KABMS; Maria Martin, founder of DesignAppy; and Mirjam Lippuner, founder of Get Ink DIY

Scott was joined virtually by Laura Shean, the Executive Director of Strategic Partnerships US & LATAM at Centsai to discuss how social media marketing helps advisors expand their reach to their clients and prospects. Centsai is a social media marketing platform that helps advisors optimize their online presence through customizable financial and insurance based content. Laura shares how the Centsai platform works, case studies of how advisors have seen results, and the Producers Choice Network partnership. 

If you’re looking for dedicated help to optimize your social media and create your personal or business brand online, this episode is for you. 

Connect with Scott on LinkedIn
Connect with  Laura on LinkedIn

For more on The Optimized Advisor Podcast click here  
For more on Centsai click here
For more on the Centsai and Producers Choice Network Partnership click here

Email: infopcn@centsai.com | laura@centsai.com

Follow us on LinkedIn
Follow us on Instagram
Follow us on Facebook

**

This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@mailpcwest.com

**

This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@pcninsurance.com

Scott invited Jason Labrum back in studio to discuss all things mindset. As a successful entrepreneur and certified financial planner, Jason shares his tips and tricks to optimize his life through his mindset. Scott and Jason also discuss getting clients in the right mindset with their finances.  Jason is the Founder and CEO of Intelligence Driven Advisers. 

Listen to Jason’s first episode, #10 - Learn from An Optimized Advisor: Jason Labrum CFP®, AIF® here

Connect with Scott on LinkedIn
Connect with Jason  on LinkedIn

For more on The Optimized Advisor Podcast click here  
For more on IDA Wealth click here

Purchase Jason's book, Financial Detox®: How To Steer Clear of Toxic Advice, Achieve Financial Independence, and Manage Your Wealth for Maximum Impact, here

Follow us on LinkedIn
Follow us on Instagram
Follow us on Facebook

**

This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@pcninsurance.com

Lexie Smith walks you through PR tips for creating and maintaining positive client relations in this minisode. The tips she mentions are relevant whether you’re a service provider of any kind - from an agency owner to a coach, etc. - a founder or member of a product-based business where you have to interact with customers and buyers, or an experience-based business or brand.

Basically, if you are in the business of selling anything, listen up!

Here’s what you’ll learn:

• The different types of relations relevant to PR
• The definition of client relations
• PR tips for improving client relations
• The importance of onboarding and offboarding processes that will allow for a smoother client relationship
• How to manage and handle upset clients
• How you can effectively use client relations to uplevel your business
• The importance of maintaining boundaries when it comes to onboarding and signing a new client

Sign up For Lexie's Weekly Insider to Receive Insider Tips, Invites, & More at: https://theprbarinc.com/newsworthy/

Interested in learning more about Pitchin’? Book a Free Consultation here.

Instagram: @theprbar_inc

Today we chat with the one and only Jordan Brady to find out what he needs from a Producer so he can do his best work. Hey producers… spoiler alert! Come to the table with solutions!

Jordan Brady is a 100% self-taught filmmaker, he’s directed four narrative feature films, three full documentaries and over 1200 national & regional commercials, as well as Maria Bamford’s acclaimed Netflix Comedy Special. Jordan has won buckets of advertising awards including multiple Clios, ADDY’s, Gold Promax Award, AICP Awards, and so much more.

In his spare time, Jordan hosts the popular weekly filmmaking podcast Respect the Process, and he also teaches the Commercial Directing Film School.

Topics: Directing, Problem Solving, Advertising Agencies, Client Relations

FREE RESOURCES WE MADE FOR YOU:

🎬 Get the Episode Guide to Dive Deeper into Each Episode

☑️ The ALL NEW Pre-Production Checklist

☎️ Need Career Advice? Have a Production Question? Book OFFICE HOURS with US

🎦 Think Pre-Production is ALL You Need to Master? You are MISSING A STEP! Get our Audio Bonus Here

Credits
Christopher Daniels - Branding & Design Specialist
www.misterstyles.com

Eric Beels - Editor
www.difmix.com

Follow The Hosts
Sister Christian
www.sisterchristianproduces.com

Lawrence T. Lewis
www.lawrencetlewis.com

Lawrence is also a professional Voice Over Talent and Actor. Listen to his VO reels here:
www.voiceoflawrence.com

Connect with Us!
www.producershappyhourgroup.com

What is up y'all?! I hope you're having a great day and enjoy me talking about me lol
Life is hard sometimes but a tough girl can survive! Okay 😛 Life right now though is just mentally tough, which is why I'm going on a vacay hehe... tell you all about it next week, but for now, enjoy my thoughts on the dermatologist, shopping, summertime! 🤍 

DM me on INSTAGRAM or email me at everythingcarter@yahoo.com with any thoughts, comments, and requests! ✌🏼

I hope you enjoy and thank you for all your love and support!💙

Airbnb Travel Credit -get up to $65 off your stay!

Connect with me on social media:
INSTAGRAM        TIK TOK
YOUTUBE             TWITTER
FACEBOOK         PINTEREST

INSTACART!  use my code "CARTERR171C0" to be a shopper.
INSTACART Delivery- $10 off!
Save automatically with Qapital. Use my code 7j6aj4fc  and we'll both get $20!

The title speaks for itself! I share some of my pet peeves and yours. You guys came through with the submissions! Thank you so much! This episode is the perfect segway into a fun weekend! Stay safe and Happy Father's Day😛

DM me on INSTAGRAM or email me at everythingcarter@yahoo.com with any thoughts, comments, and requests! ✌🏼

I hope you enjoy and thank you for all your love and support!💙

Airbnb Travel Credit -get up to $65 off your stay!

Connect with me on social media:
INSTAGRAM        TIK TOK
YOUTUBE             TWITTER
FACEBOOK         PINTEREST

INSTACART!  use my code "CARTERR171C0" to be a shopper.
INSTACART Delivery- $10 off!
Save automatically with Qapital. Use my code 7j6aj4fc  and we'll both get $20!

This week's episode is all about improving your customer service and in turn improving client interactions! These are my 6 top tips to get you started, and if you have some specific advice you need, DM me on INSTAGRAM or email me at everythingcarter@yahoo.com.
I hope you enjoy and thank you for all your love and support!💙

NBM Cuticle Buddy on Etsy! I bought the Sweet Orange & Tangerine scent🧡

Airbnb Travel Credit -get up to $65 off your stay!

Connect with me on social media:
INSTAGRAM        TIK TOK
YOUTUBE             TWITTER
FACEBOOK         PINTEREST

INSTACART!  use my code "CARTERR171C0" to be a shopper.
INSTACART Delivery- $10 off!
Save automatically with Qapital. Use my code 7j6aj4fc  and we'll both get $20!

Danielle Joseph is the founder of Function Creative, a full-service brand and web design studio, and the author of The Brand Planner: An Entrepreneur's Guide to Brand Clarity & Business Direction. Her most recent project is Willowspace, a client management portal for freelancers and agencies that will be launching in the next few weeks.

In this episode of Post Status Draft, Danielle talks with Brian about her work with clients as a designer and how that has shaped the direction of her agency and Willowspace.

Freelance designers and any service-based businesses can benefit from a client management portal, but Willowspace goes a step further. it also has CRM style functions like lead capture forms to go with email integration, proposal generation, contracts, invoicing, and online payments. Leads become paying clients, and as they check in on their project status, you can offer them additional services. The client experience is very simple and can be managed through email with payments made in their own currency.

🔗 Mentioned in the show

• Danielle Joseph (@hellofunction, LinkedIn)
• Function Creative (Instagram: hellofunction)
• Willowspace.co

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Chris Do is an Emmy award winning designer, founder and CEO of Blind, Inc., where he oversees the creative and strategic direction of the company. He is also the founder of The Futur—an online education platform with the mission of teaching 1 billion people how to make a living doing what they love.

Mr. Do currently serves on the board and is an advisor for organizations including: AIGA/LA, Emmys Motion & Title Design Peer Group, Otis Board of Governors, Saleshood, Santa Monica College and Woodbury University.

He received his BFA from Art Center College of Design in Graphics/Packaging, where he has taught Sequential Design for over a decade. He’s lectured at: California Institute of the Arts, LA Art Institute, Siggraph, Otis College of Design, MGLA, Cal State Los Angeles/Northridge and San Diego City College.

Prior to forming Blind, Mr. Do worked at Cole & Weber, Seattle as an Art Director, Epitaph Records as a designer and freelance designer at broadcast design firm, Novocom and R/GA LA under Kyle Cooper on main titles such as The Island of Dr. Moreau, Celtic Pride and Eraser.

Mr. Do has given talks and conducted workshops on: Sales, Negotiations, Value Based Pricing, Mindset, Branding, Graphic & Motion Design, Social Media Marketing, Entrepreneurship, Business Management, and Client Relations.

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Render Capital wants you to apply for their 2021 Render Competition! The Render Competition invests $100,000 into eight early-stage startups each year to help them scale their solution and attract future investment. Learn more about the Render Competition and apply today at render.capital/competition/startupgrind

(Interviewed by StartupGrind's Chris Joannou).