effective listening

HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you’ll learn how you can use listening skills to make other people feel heard and understood. Specifically, you’ll learn different styles of listening and how to use each one to fit your goals.

You’ll also learn how to use thoughtful questions to deepen your conversation and make sure you’re getting the information you need.

Gallo is an expert in workplace conflict and communication. She also cohosts HBR’s Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People).

Key episode topics include: leadership, interpersonal communication, listening skills, active listening, conversations.

HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.

· Watch the original HBR Guide episode: The Art of Active Listening (2022)

· Find more episodes of the HBR Guide series on YouTube.

· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.

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Julian Treasure knows a thing or two about how to speak well. He's given five TED talks which have been watched over 125 million times, including one on, well, how to speak well, which resides in the top ten TED talks of all time.

But as a former audio branding strategist, Julian got his start in the world of hearing, and as the title of his book — How to Be Heard: Secrets for Powerful Speaking and Listening — implies, he believes that if you really want to be a good communicator, you've got to learn how to be a good listener. So that's where we begin our conversation today. Julian shares why becoming a skilled listener is so important, and the practices you can use to do so. We then segue into the vocal part of communication, and Julian shares the four foundations for powerful speaking that apply whether you're talking in a casual conversation or on the TED stage. He discusses what separates the best TED talks from the just so-so, the breathing practice and posture cue that will improve the effectiveness of your vocal toolbox, and how to make your voice more resonant. We also discuss the physical gestures to generally avoid when speaking, including "the placater," and a highly effective tip for refining your body language.

Show notes at aom.is/howtobeheard

Humans need to have conversations every day-- at our jobs, in our homes, in government-- so how can we handle these better? Celeste Headlee is an award winning journalist who has done everything from anchoring morning news on public radio to covering presidential campaigns. In this episode, Celeste shares practical tips for anyone looking to improve their conversational skills, arguing that better conversations are well within our reach. Celeste is the author of “We Need to Talk: How to Have Conversations That Matter” and “Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving.” Celeste is a regular guest host on NPR and American Public Media and a highly sought consultant.

Ever feel like you’re trying to communicate but the message just isn’t getting through? Jay Shetty explains that while digital interactions have become a lifeline, they lack the closeness of face-to-face personal connections. As we strive for authentic connections, focusing on improving our communication skills is key.

Listen in to learn the mistakes you make that signal you're not interested and how to fix them so you can stay connected & nourish your relationships.

See omnystudio.com/listener for privacy information.

You may not realize this, but selling is a part of everyday life. You’re constantly selling yourself, an idea, your business, or even just selling people on a TV show. But if you’re word vomiting on people and not paying attention to their wants and needs, you’re going to lose the sale every time. In this episode, Craig and Bedros teach you how to close sales and influence decisions by being genuine in your approach, and identifying the problem so that you can offer the solution.

Here’s what you’ll discover:

3:13 - How Pete Vargas sold Bedros on his two day stage workshop through authenticity, referrals, and addressing the problem.

7:21 - How Bedros was unsold by a contractor who over-talked his way out of a $200,000 sale.

9:16 - Why transference of feelings is the biggest mistake people make when selling.

10:48 - How Craig uses social media to provide value and come into the sale warm.

14:22 - Why you need to listen to your prospect’s wants and make them feel understood in order to close the sale. The more talking you do, the more you talk people out of the deal.

16:23 - Why you need to share your struggles to build a rapport and trust with your prospects.

"Sometimes people are communicating a much bigger message by what they're not saying." - Chris Lee
If you enjoyed this episode, check out show notes and more at www.lewishowes.com/137.