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    137 The Art of Listening: How to Master Relationships Through Communication with Chris Lee

    enFebruary 11, 2015

    Podcast Summary

    • The Power of Effective ListeningImprove relationships and communication skills by deeply listening to others, assessing listening skills, and practicing body positioning.

      Effective listening is a powerful tool for building successful relationships. In this episode of the School of Greatness Podcast, Transformation Coach Chris Lee discusses the importance of listening deeply and intently to others. He emphasizes that great leaders meet people where they are at by listening effectively to their needs, even when they're not explicitly stated. Chris provides exercises and challenges to help listeners assess their listening skills and offers insights on body positioning and other factors that contribute to being an effective listener. By listening to others, we can bridge gaps and build strong connections in our personal and professional lives. Chris's insights on the art and power of listening are a must-listen for anyone looking to improve their relationships and communication skills.

    • Effective Listening: The Foundation of Successful CommunicationBe open to other perspectives, let go of the need to be right, and embrace discomfort to become an effective listener. Listening is a skill and a way of being that enhances leadership, relationships, and personal growth.

      Effective listening is a crucial skill that is often overlooked, especially since it's not commonly taught in schools or universities. Listening is the foundation of successful relationships and communication, yet it's often neglected in favor of other communication skills like presenting or speaking. The first step to becoming an effective listener is being open and willing to consider other perspectives. This means letting go of the need to be right or in control and embracing the discomfort of being in someone else's shoes. By prioritizing our vision and values, we can overcome our ego and become more open to the messages behind people's words. Listening is not just a skill to be practiced, but a way of being. It's a platform for effective leadership, strong relationships, and personal growth. So, whether you're leading a team or simply engaging in conversation, remember that listening is a powerful tool for enhancing your effectiveness and enriching your life.

    • Effective Listening: The Key to Connection and SuccessOpen listening builds unity, fosters transformation, and leads to connection and success. Practice openness and active listening to create a sense of freedom, acceptance, and care.

      Effective listening is a crucial element in achieving success in various aspects of life, including business and relationships. Being open to others' perspectives, without judgment, creates a sense of freedom, acceptance, and care. People feel heard, valued, and worthy when they are truly listened to. Conversely, when someone does not listen, it can lead to exhaustion and feelings of being on opposing sides. By practicing openness and active listening, we can build unity, foster transformation, and experience extraordinary results. This art of listening is a way of being that leads to connection and success.

    • Creating an Effective Listening EnvironmentSetting a quiet, private space, providing undivided attention, using nonverbal communication, and avoiding distractions are keys to effective listening, fostering better relationships and productivity.

      Effective listening is crucial for building strong relationships and productive work environments. A boss who listens to their employees feels heard and seen, leading to increased productivity and loyalty. To create an environment for effective communication, it's essential to set the stage by being responsible for the environment and providing undivided attention. Nonverbal communication, such as eye contact and open body language, is just as important as the words spoken. Generous listening means providing all of your energy and focus to the speaker, making them feel valued and heard. Avoid distractions like cell phones and other devices, and ensure a quiet and private setting. By being a generous listener, you create a space where people feel comfortable communicating important information, leading to better relationships and outcomes.

    • Making people feel valued and important in listeningEffective listening goes beyond hearing words, it's about making people feel seen, heard, and validated.

      Effective listening involves making people feel valued and important. According to the speaker, this principle is crucial because everyone wants to feel heard and appreciated. The speaker shares their personal experience of never feeling heard as a child and how it influenced their desire to give people their full attention. They emphasize that this doesn't require a lot of time or effort and can be as simple as making eye contact and acknowledging someone. The speaker also shares an example of a famous singer who failed to make a connection with a fan, highlighting the importance of being fully present and engaged in the moment. Overall, the takeaway is that generous listening involves more than just hearing the words; it's about making people feel seen, heard, and validated.

    • Create a space for others to feel heard and understoodEffective listening involves fully engaging with communication, letting people finish their thoughts, and empathizing with emotions to build strong relationships

      Effective listening involves creating a space for others to feel heard and understood without interruption or editing. This means letting people complete their thoughts and sentences, and fully engaging with their communication by forming a mental picture and empathizing with their emotions. Interrupting or focusing only on certain parts of the story is called selfish listening and hinders true connection. Listening is an ongoing process of development, and being fully present and open to others' perspectives is key to building strong relationships.

    • Effective communication is more than just spoken words70% of communication is nonverbal, including emotions, body language, and tone. Be attuned to these cues to build deeper connections and understand the full message.

      Effective communication goes beyond just the spoken words. While the words we use are important, they make up only 30% of the overall message. The remaining 70% is made up of feelings, emotions, body language, and tone. By being attuned to these nonverbal cues and emotions, we can build deeper connections with others and truly understand their message. During a conversation, people may express or convey emotions through their tone, body language, or even their silence. It's essential to listen for these emotional signals and respond in a way that acknowledges and validates them. This doesn't necessarily mean that we need to be in person to be generous listeners; we can also be attentive and empathetic over the phone or through text. By being open to listening and connecting to people's emotions, we can create a more meaningful and impactful communication experience. We can pick up on the underlying messages that people may not be explicitly stating and respond in a way that addresses their needs and concerns. In essence, being a generous listener means being fully present and engaged in the conversation, not just mentally but also emotionally. By doing so, we can build stronger relationships, foster better understanding, and create a more positive and productive communication experience.

    • Creating a safe space for effective communicationEffective listening involves creating a safe environment, asking clarifying questions, and valuing people's emotions to build trust, understanding, and deeper connections.

      Effective communication and listening go hand in hand. Often, people hide their true feelings due to fear of rejection or the desire to appear strong. An effective coach or listener can pick up on these signs and create an environment where people feel safe to express their emotions. Generous listening involves asking clarifying questions to ensure a clear understanding of the message being conveyed. By asking how people feel about what they're saying and if there's anything else they're not saying, you can ensure that the entire message is being communicated. This not only builds trust and understanding but also leads to more productive conversations. In essence, generous listening is about creating a space where people feel heard and valued, allowing for deeper connections and better outcomes.

    • Effectively communicate by acknowledging and validating emotionsActive listening involves acknowledging and validating emotions to build a connection and create a safe space for processing feelings

      Effective communication involves actively listening and clarifying what others say, not just repeating it back word for word. This approach helps build a connection and shows that you care. By acknowledging and validating the emotions behind the words, you give people the power to let go and move forward. This process of expressing, communicating, and validating feelings is essential for resolving conflicts, honoring requests, or simply providing a listening ear. It's crucial to remember that sometimes people just want to be heard without any response or coaching. By actively listening and validating their feelings, you create a safe space for them to process their emotions and clear their minds.

    • Effective communication and deep listening build strong relationshipsUnderstand emotions, identify needs, and tailor responses for powerful connections. Acknowledge and validate unique communication styles to foster harmony.

      Effective communication and deep listening are essential for building strong relationships. Listening goes beyond just hearing words; it involves understanding emotions, identifying the speaker's needs, and tailoring responses to their unique personality. By actively listening and adapting to different communication styles, we can create powerful connections and foster a more harmonious world. Whether it's a controller seeking results, a supporter craving love and understanding, or a promoter desiring excitement, acknowledging and validating their needs is key to successful communication. Remember, being a good listener is a powerful leadership tool that can help us navigate through various interpersonal dynamics. So, listen with compassion, empathy, and an open mind, and watch your relationships flourish.

    • Understanding Quadrant of Speaker for Deeper ConnectionsRecognize unique perspectives of Supporters, Promoters, Analyzers, and Challengers. Ground yourself, suspend inner dialogue, and show genuine interest for deeper conversations and stronger connections.

      Effective listening involves understanding the quadrant a person operates from to truly connect with them. Supporters, promoters, analyzers, and challengers each have unique perspectives, and as a listener, it's crucial to recognize these differences. To do this, one must first ground themselves and suspend their inner dialogue, focusing fully on the speaker. By acknowledging personal distractions and showing genuine interest, deeper conversations can be fostered, allowing individuals to feel heard and valued. Ultimately, this approach leads to stronger connections and more meaningful interactions.

    • Effective communication is more than wordsBeing an attentive listener and understanding body language enhances connection and impact of communication

      Effective communication goes beyond just speaking and listening with words. According to the speaker, communication is 70% listening and body language. By being an attentive listener and understanding how people are listening, a speaker can create a deeper connection with their audience. This means not only connecting to what is being said but also to what is not being said, the mood, energy, and underlying emotions. Effective listening enables a speaker to address the elephant in the room and speak into people's listening, making the message more impactful. As a leader, business owner, or in personal relationships, being able to listen nonverbally and communicate nonverbally can bridge distances and create stronger connections. Ultimately, the ability to listen without words and communicate without words is a powerful tool for building deeper relationships and understanding the people around us.

    • Listening is key to building successful relationshipsEffective listening involves empathy, understanding, and caring for others. Seek feedback to improve and strive towards being better listeners.

      Effective listening is crucial in building successful relationships in both personal and professional spheres. Listening goes beyond just hearing words; it involves empathy, understanding, and caring for others. It's essential to not only listen to others but also to listen to oneself and honor one's own needs and desires. Seeking feedback from trusted individuals on our listening skills can help us identify areas for improvement and strive towards being better listeners. Remember, the goal is not to be perfect but to continually learn and grow.

    • The Power of Forgiveness in Extraordinary ListeningForgiveness allows us to let go of being right, commit to peace, and find power in deep connections with others. Chris Lee shares his personal experience and encourages listeners to explore this philosophy further.

      Extraordinary listening involves going beyond being "pretty good" and striving for deep connection with others. Chris Lee emphasized the importance of forgiveness in this process, as it allows us to let go of being right and commit to peace. He shared his personal experience of finding power through forgiveness and encouraged listeners to explore this philosophy further. Chris also expressed gratitude for the opportunity to share his wisdom on the podcast and defined greatness as the ability to dream, declare, and deliver. Overall, the episode highlighted the transformative power of listening intimately and authentically to others. To learn more and access resources related to this topic, visit LewisHouse.com/137 and connect with Chris Motivador on social media.

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    The Art of Effective Communication: Enhancing Relationships and Connections

    Building Stronger Relationships through Clear and Compassionate Communication

    In this episode, Rachid discusses effective communication for meaningful relationships. It discussed how mastering communication is key to meaningful relationships and interactions in a diverse world.

    Active listening and nonverbal communication. It covered listening to understand, relate to, and reason with others to communicate effectively, as well as body language and context.

    Improving communication skills for personal and professional relationships. It discussed restating what you hear to ensure accuracy, especially in sensitive conversations, and how effective communication requires practice, patience, and a genuine desire to connect.

    More About Topics Covered:

    • Effective communication for meaningful relationships. 

    • Effective communication through active listening. 

    • Active listening and nonverbal communication. 

    • Body language and communication barriers. 

    • Improving communication skills for personal and professional relationships. 


    Blog posts and new episodes:
    https://atresilience.com/

    Tips From a Top TED Talker on How to Be Heard

    Tips From a Top TED Talker on How to Be Heard

    Julian Treasure knows a thing or two about how to speak well. He's given five TED talks which have been watched over 125 million times, including one on, well, how to speak well, which resides in the top ten TED talks of all time.

    But as a former audio branding strategist, Julian got his start in the world of hearing, and as the title of his book — How to Be Heard: Secrets for Powerful Speaking and Listening — implies, he believes that if you really want to be a good communicator, you've got to learn how to be a good listener. So that's where we begin our conversation today. Julian shares why becoming a skilled listener is so important, and the practices you can use to do so. We then segue into the vocal part of communication, and Julian shares the four foundations for powerful speaking that apply whether you're talking in a casual conversation or on the TED stage. He discusses what separates the best TED talks from the just so-so, the breathing practice and posture cue that will improve the effectiveness of your vocal toolbox, and how to make your voice more resonant. We also discuss the physical gestures to generally avoid when speaking, including "the placater," and a highly effective tip for refining your body language.

    Show notes at aom.is/howtobeheard

    169: The Power of Compassion and Connection in Healthcare

    169: The Power of Compassion and Connection in Healthcare

    What does powerful leadership in healthcare look and sound like? My guest Liz Bruno describes the qualities and behaviors that matter most when creating a culture where everyone thrives. You’ll want to catch every minute of this interview because Liz drops wisdom bombs throughout our entire conversation.

     Liz is the Vice President and Chief Learning Officer at Baptist Health System in Jacksonville, Florida. She’s an advanced practice psychiatric nurse who’s held leadership positions in learning and development for a number of health systems in the Southeast. Since joining Baptist Health in 2015, Liz and her team have designed and implemented innovative programs in both the clinical and leadership development arenas.

     You’ll discover: 

    • The distinction Liz makes between empathy and compassion
    • The negative impact that fatigue has on a leader’s behavior
    • Why self-awareness is a critical component of effective leader
    • Why Liz says everyone needs a coach
    • How Baptist Health helps employees connect with each other and with patients

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