multifamily industry

HFO Director of Client Services Aaron Kirk Douglas welcomes Carl Whitaker, director of research and analysis at RealPage, Inc., to discuss the market Washington state multifamily market. Aaron and Carl delve into the impact of tech sector employment and AI hires on Seattle's rental market, the strong performance of suburban submarkets, increasing occupancy--despite slowed rent growth-- and the strength of the Spokane market.

In this episode: Washington State rent growth trends, the question of whether Seattle's new energy codes are leading to a drop in permit applications, and renters rights groups rattling city councils in Seattle and Tacoma.

In this Morning Perks Podcast Interview, host Bill Clements spends time with Mike Susen, Senior Director for Greystar. Mike is a GCAA board member and serves as the 2023 chair for GCAA's Multifamily Career Awareness Committee. In this episode, Mike will discuss the critical task of finding tomorrow's multifamily superstars! 

Hello! This is Multifamily Off the Cuff Episode #19. Thank you so much for listening!

On this episode, Fernando invited a very special guest for the second time. Aisha Price was here discussing some interesting numbers within the multifamily industry. 

Aisha has more than 20 years of experience in the multifamily industry. She has worked in pretty much all the positions from leasing agent to regional manager.

These were some of the questions they discussed:

• What is Tax Credit, and it works for rental properties?

• Is there a difference when it comes to yearly budgets between a conventional property and a tax credit one? 

• When is the best time to send price updates if you are already working with a property and why is that the best time?

• Who makes the final decision when deciding which vendor supplier will provide the service to the property?

• What is the best approach to contact and then follow up with a regional if you are a vendor supplier trying to get their business?

All these questions and more were discussed in this episode. Please take the time to listen to this one as it would guide you through great ways to manage the networking approaches when trying to sell your services to a property. 

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

Hello! This is Multifamily Off the Cuff Episode # 16. Thank you so much for listening!

We had the pleasure today to talk to the first Service Regional Manager invited to our show: Christopher Phillips. He has been working with the multifamily industry for 22 years. He has an incredible experience and knowledge on the industry, and he shared great info with us. 

These were some of the questions we discussed with him:

1. Out of the services that’s being provided to the Multifamily which one you think it is the most difficult one to deal with?
2. Let's talk about Plumbing? What are your pet peeve when it comes to plumbing services? Best and bad practices you have experienced?
3. What methods have you implemented to improve communication within your team and outside services providers? 
4. Restoration / mitigation and it's nightmare. From your experience. what do you think it can be improved.?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

Hello! This is Multifamily Off the Cuff Episode # 15. Thank you so much for listening!

Today, Fernando had the pleasure to talk to Aisha Price. She is a very successful regional manager and has been working with the multifamily industry for 21 years.

Aisha shared with us a little bit of her great inside knowledge within the industry such as:

• The different management styles regarding operation and training from the 4 companies she has worked for.
• How she teaches her team to really understand what a resident is looking for when they are about to rent a new home, so they can provide the best fit.
• Painting and cleaning companies are the most difficult service providers to deal with from her experience.
• The biggest struggle the industry is facing right now is hiring the right people, so a change is needed regarding where to start looking for great employees.
• How they really appreciate service providers who care, follow up, and check with them to make sure everything is going well.

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes and `keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

This one is for my PMs..

Hello! This is Multifamily Off the Cuff Episode # 14. Thank you for listening!

We have a very very special guest today! Our first leasing agent in Multifamily of the Cuff: Ashlyn Gray. Ashlyn works for Lansbrook Village and she is just awesome! You really need to listen to what she said in this episode because she spoke from her heart and it was great!

Here are a few of the things we discussed with Ashlyn:

• How she got into the multifamily industry with no previous experience.
• A very detailed description of what it means to be a leasing agent. 
• Asking for your ID when visiting an apartment community is simply part of their job! Stop overreacting at this!
• To all the regionals, property managers and even owners: Hire with heart! 
• Trade shows advice for all supplier partners: take in consideration leasing agents! For real!

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes, and keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

Hello! This is Multifamily Off the Cuff Episode # 10. Thank you for listening!

Our episode today is all about the busy season.

What is a busy season in the multifamily?

• Understanding the differences between communities’ styles and why it is important to know this.
• When are the busy seasons depending on the type of community you work with.
• What is the most important aspect when getting prepared for the busy season? Hint Hint: Manpower!
• Why do you need to understand payment cycles in order to be ready to go through the busy season with more confidence?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

Hello hello! This is Multifamily Off the Cuff Episode # 7. Thank you for stopping by!

We had a very special guest today – Denise Jackson! Denise has worked for Lincoln Company Properties for 32 years, holding a VP position as of today. So, you must believe her when she says she has seen pretty much everything in the multifamily industry. 

Denise shared with us great tips and advises from her tremendous knowledge within the industry:

• How do the owners select the management for their properties?
• Why is it so important to maintain and protect company values?
• What happens when you fail to keep and respect your company values?
• What is the service Denise considers to be the most difficult to deal with within the multifamily?
• What to do when a property is sold and you, as a service provider, still have open invoices with the old management. 
• Why some management companies pay faster than others? Understanding the internal management structure helps service providers to be clear on what to expect.
• What is the service provided to properties that is usually enjoyed the most by management?  

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com

Post Covid Reaction

Welcome back everyone! Thank you very much for listening episode number 5 of Multifamily Off the Cuff. 

On this episode, we had the privilege to have Bree Scaccia –Senior Property Manager of Novel Midtown - as our guest. 

COVID 19 has been the most discussed subject for the past two years, and of course we needed to ask how it impacted the industry. But we also talk about many other important things:

• Bree has been in the industry for 16 years mostly working with new constructions getting them fully leased and running.  
• Multifamily provides HOMES to families and individuals, not units or apartments. 
• How a military background has helped Bree to apply leadership and passion to what she does within the industry. 
• What is the most common mistake property managements make that affect service providers? Lack of Communication.
• Why is important to understand that multifamily differs from all other industries?
• How did COVID 19 change the way business is being done today between service providers and management? Personal connection and human interaction were lost.
• When it comes to relationships between service providers and management, what does loyalty mean to a property manager? 
• What is your biggest pet peeve that service providers don’t do? Taking complains personal!
• Goal number a property needs to hit to be in the spotlight with the owners – This depends on the owner; they all have different perspectives.
• Why is it important to know the numbers and a little be of financials within the industry?

Thank you for listening! Please leave us a review, so we can keep improving! You can follow us on IG – Multifamily_off_the_cuff to see all the behind the scenes keep up with the new episodes. If you have any questions or topics you would like to listen here, please send us an email at irene@multifamilyoffthecuff.com