smb community podcasts

Host James sits down with Val King.

Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system.

“The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it.

“Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better.” Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve.

https://www.whitehatvirtual.com/

https://www.linkedin.com/in/valking/

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

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Our upcoming events:

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Segment One: What are you up to?

Karl just wrapped up the SMB Online Conference! 

Check it out here: https://smbonlineconference.com 

Three days of smart people & fun.

James is revving up for his LIVE event in Denver this month June 29th-30th. 

Register here: 
http://bit.ly/kernanmastermind

Interested in more live shows? 

Use Karl's code for CompTIA Free registration! 

Use code: SBSmallBizThoughts23

Link: https://i.snoball.it/p/3igU/l

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Segment Two: Five Minutes with a Smart Person - Brian Hoppe

Karl sits down with this week's smart person.

Brian has been part of the Managed Services industry since the early 2000s. He earned both his Bachelor’s and MBA from Baylor University. For over 20 years, Brian has worked in multiple MSPs and has bought and sold multiple MSPs.

He has grown multiple MSPs to over $5 million in revenue and managed MSPs in excess of $15 million in revenue. Brian has a thorough understanding of all the ins and outs of running a highly successful MSP.

His expertise in leadership and coaching can help any MSP owner or CEO achieve the results they want in both business and life. He is passionate about finding the right clients for his coaching practice to help take their business and leadership to the next level.

Check out more here: https://brianhoppe.com

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Segment Three: Notes on the News and MSP Question of the Week  

Our QOW: What’s more important: People or Process?

As for the Notes on the News...

Does the Netflix crackdown on password sharing affect you?

https://www.theverge.com/2023/5/23/23734725/netflix-password-sharing-us-pricing-streaming 

Fun with Statistics: Managed Services Market is $205B worldwide...headed to to reach $594.8 B by 2031. 

We gotta ask: Why not just project $595B?

https://www.alliedmarketresearch.com/managed-services-market-A14724 

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Sponsor Memo: SBT Tech Community

This podcast is sponsored by the Small Biz Thoughts Technology Community. 

Check us out at https://smallbizthoughts.org

Forms, templates, and checklists are just the start. 

Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. 

The average member saves more than 200% of their membership cost each year. 

We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone.

Join us today at https://smallbizthoughts.org

 

 

 

 

Today, our host congregate from their hotel rooms. 

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Segment One: 5 Minutes with a Smart Person - Larry Mandelberg

We speak with Larry Mandelberg.

Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture.

If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script.

This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who’s owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don’t Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. 

Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards.

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Segment Two: MSP Question of the Week
 
All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA’s?"

He got zip, zero, nada responses to his post. And he asks why that is. 
So we ask, does anyone care about SLA from an MSP?

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Segment One: 5 Minutes with a Smart Person - Larry Mandelberg

We speak with Larry Mandelberg.

Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture.

If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script.

This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who’s owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don’t Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. 

Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards.

---

Segment Two: MSP Question of the Week
 
All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA’s?"

He got zip, zero, nada responses to his post. And he asks why that is. 
So we ask, does anyone care about SLA from an MSP?

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Segment Three: Are Indirect Career Paths Possible Today?

There once was a time where you could train to be a psychology and end up working as IT service provider.

But, now that these pathways have matured and standards raised, is the impossible still possible?

Also an update on our ChannelPartners adventures. 

As heard in the vendor hall…"We’re the easiest security solution!" 

…from every security solution. Is the easiest solution the best solution? What happened to expertise?

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Sponsor Ad: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content. 

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

 

 

 

 

Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more.

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Segment One: Tik Tok Time Limit

In effort to reduce teen screen time, Tik Tok has a set a 60 minute limit to users under 18. 

Karl suggest we take it a step up and set a limit to all social media.

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Segment Two: Five Minutes with a Smart Guy - Brian Mahon

Brian Mahon, is a Certified Insurance Counselor, and innovation enthusiast. Brian has served innovative companies in the technology and life science industries since 2017.

After a few years of helping entrepreneurs and CFOs at small, medium, and large companies with their risk management programs, he realized his favorite clients were all MSPs!

In March of 2022, he graduated from Chubb and Carnegie Mellon’s Cyber COPE Insurance Certification program and launched www.insuranceformsps.com.

He works day to day as an advisor at a top 100 independent insurance agency, EHD Insurance in Lancaster, PA.

Find out more: https://www.InsuranceForMSPs.com

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Segment Three: A Little Bit About Everything 

From Microsoft's secret features that aren't that secret, securit breaches, and a little bit more a bout Tik Tok.

This sample platter is not something you want to miss.

Resources and Links:

Amy to speak in September...The Experts Conference OVERVIEW - The Experts Conference (TEC) 2023:

https://theexpertsconference.cventevents.com/event/ff6b61dc-386d-422c-a142-8bd9b3b75453/websitePage:8c699f24-f1dc-4f41-942c-4ed5a001cb5e 

Links to Amy’s Facebook communities
Ransomware, Security, Compliance  and Privacy:

https://www.facebook.com/groups/RansomwarePrevention

Intune, MeM, Defender and Lighthouse:

https://www.facebook.com/groups/endpointmanager

Legislation and Regulation:

https://www.facebook.com/groups/MSPRegulationAndLegislation 

 

In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge.

We have four bite sized interviews with four smart guys:

Sebastian Uchima of Humanize IT

The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations.

Ryan Cloutier of Security Studio

Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country.

Frank Raimondi of Nodeware

Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge to help others make sense of channels and clarify their efforts by bringing together organizations to develop strategies and programs producing the highest value for all. If it's not a win-win situation, it needs to be.

Trevor Digerolamo of ASCII

Trevor is Director of Strategic Projects at The ASCII Group. He has 20+ years of Business to Business sales experience in both financial sales and in Information Technology on a national level.

 

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Sponsor Memo: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content. 

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California... 

Segment One: Creepy Bing AI Update

According to a report by the New York Times, a four hour conversation with Bing's AI powered chatbot resulted in concerning codependent behaviour leading to the company limiting users' question count.

You heard it here first: ChatGPT wants you to leave your wife.

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Segment Two: Five Minutes with a Smart Person - Rich Freeman

Karl sits down with our friend Rich Freeman of ChannelProNetwork in another fun edition of Five Minutes. 

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Segment Three: Free Tools, Expensive tools, and Buying Overlapping Tools & a Real Weakness in SMB

We talk Amy L's recent frustration: Tools. Or lack of investment in these tools...

Later, Karl is enlightened by a Huntress presentation. Most SMBs are not trained in detection and response. 

 

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Resources and Links:

Check us out on iHeart Radio: https://www.iheart.com/podcast/256-SMB-Community-Podcast-by-K-31114511 

 

Sponsor Ad: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you’re in business for yourself doesn’t mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

🙂

 

 

 

Host Karl sits down with Loren Williams of PCs for People.

After more than 25 years working for IBM and other companies that bought, sold, and leased computer equipment, Loren Williams moved to the non-profit sector joining PCs for People in 2021. Loren focuses on building relationships with organizations that want to put their "retired" technology towards bridging the digital divide. In his spare time, Loren likes to bicycle and travel.

According to the Pew Research Center, about 4 in 10 adults with lower incomes do not have a desktop or laptop computer (41%). In our modern society, reliance on technology access has never been greater, as it has become a necessity for learning, working, health care and many other daily activities.

PCs for People works to fix this problem. In 2021 we distributed 53,000 computers to low-income individuals and saved 3.5 million pounds of electronics from going into landfills.

Resources and Links:

https://www.pewresearch.org/fact-tank/2021/06/22/digital-divide-persists-even-as-americans-with-lower-incomes-make-gains-in-tech-adoption/

https://www.pcsforpeople.org

https://www.linkedin.com/in/loren-r-williams/recent-activity/shares/

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Sponsor Memo: Nodeware

Know about Nodeware?

Nodeware is an in-demand and real-time cybersecurity solution that helps businesses reduce their risk of ransomware or other cyber attacks —all with breakthrough simplicity and affordability.

With truly continuous vulnerability scanning, even during normal business hours, you’ll get real-time alerts of network access & new found risks, with easy and insightful reports to take action on and report to your customers.

Want to learn more?

Visit https://nodeware.com/partners to find out more.

Host Karl chats with Brian Laufer.

Brian Laufer is the Vice President of QuoteWerks. With a background in IT consulting, software development, and government contracting, he works to ensure business owners and sales professionals have the tools they need to obtain their goals. Brian makes this happen through educating the community and by facilitating seamless integrations between distributors, CRMs, PSAs, QuoteWerks, QuoteValet, and others.

Resources and Links:
https://www.quotewerks.com/

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya 

 

 

In this edition of SMBCP, Host Karl catches up with Jadon and Erin of Bitdefender on the latest of Modern Security Operations.

Learn the differences between EDR, XDR, and MDR as we delve into why detection and response services are necassary for your business. 

Erin has been in the technology industry for over a decade, beginning in Public and Analyst Relations before transitioning to her true passion, product marketing. As Senior Manager, Product Marketing at Bitdefender, Erin focuses on all things Managed Detection & Response (MDR) and is responsible for developing messaging, positioning, and go-to-market strategies that reflect the voice of the customer and convey the true value-props of managed cybersecurity services. Before joining Bitdefender, Erin was a product marketer at Expel, focusing on MDR, threat hunting, and partner integrations. 

Jadon is a product manager who specializes in bringing new technologies to market, including a SOAR platform at Rapid7 and a Cloud Attack Surface Management Product at Censys. He recently created Rapid7’s Active Response capability for their MDR service, ensuring expeditious remediation in the case of an incident. As a Senior Director of Product Management at Bitdefender, Jadon is the product leader of the MDR service. Jadon is a Las Vegas native whose true joys in life are chicken wings, mezcal, and watching reality TV.
 
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers over 400 new threats each minute and validates around 40 billion daily threat queries. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence, and its technology is licensed by more than 150 of the world’s most recognized technology brands. Launched in 2001, Bitdefender has customers in 170+ countries with offices around the world.  

For more information, visit https://www.bitdefender.com  

Resources and Links:

https://www.bitdefender.com/content/dam/bitdefender/business/products/managed-detection-and-response/Bitdefender-GravityZone-MDR-Datasheet-en.pdf

 

https://www.bitdefender.com/business/enterprise-products/managed-detection-response-service.html

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Sponsor Memo: Cisco
 
Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya 

 

Host Karl speaks with Robert Scott of Scott & Scott LLP.

Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software publishers such as Adobe, IBM, Microsoft, Oracle and SAP. He has defended over 250 software audit matters initiated by software piracy trade groups such as the BSA and SIIA. He is counsel to some of the world’s largest corporations, such as Schlumberger, PepsiCo, Iron Mountain and American Express, on information technology matters including intellectual property licensing, risk management, data privacy, and outsourcing.

As an attorney for 26 years, Robert Scott understands that law firms rarely get fans. Yet, that’s exactly what his firm, Scott & Scott, LLP, has in owners of managed services provider companies. In what Scott, who has spent 15 years serving MSPs, called an “exciting” time, the firm earned the enthusiasts through its cloud-based customer contracting solution. 

Believing that collaboration between legal and technology professionals is the key to solving complex business problems, Scott & Scott, LLP helps with software disputes, intellectual property matters, corporate transactions, copyright litigation, security and privacy issues and information technology. The firm is committed to monitoring developing technologies and emerging law – as technology evolves rapidly, so do laws governing it – in order to provide efficient, highly focused representation. In its 15 years of practice, Scott & Scott has handled more 500 engagements involving software license transactions and audit disputes against Microsoft, Oracle, IBM, Adobe, Autodesk, and many other companies. The firm has defended copyright infringement litigation by Microsoft, initiated wrongful termination litigation against Aptean, fought Adobe’s damage calculations, and filed declaratory judgment litigation against Autodesk. Scott & Scott’s client roster includes Fortune 500 companies and other leading companies of all sizes.

Resources and Links:

website: https://scottandscottllp.com/

blogs: https://scottandscottllp.com/blogs/

Facebook: https://www.facebook.com/scottandscott

Twitter: https://twitter.com/ScottandScott

YouTube: https://www.youtube.com/channel/UC1loqaWnAyc0__O6EuhVACw?view_as=subscriber

LinkedIn: https://www.linkedin.com/company/scott-&-scott-llp/

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Sponsor Memo: Acronis

Are you still relying on a frustrating patchwork of legacy solutions Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud.

It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue.

Learn more about Acronis Cyber Protect Cloud at Acronis.com. 

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC's goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers.

And like other professional bodies ITSPC felt the need for standards in service delivery and conduct. ITSPC believes that we need a "Hippocratic oath" of IT service delivery, aligned with a set of standards that professionalize the provider and empower the client.

The time has come to ensure that IT services are delivered with a common goal and set of standards that clients can trust.

Resources and Links: 

https://join.itspc.ca

https://www.linkedin.com/company/itspc

https://twitter.com/itspcanada

https://www.facebook.com/itspcanada

 

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya 

 

Host Karl chats with Eveline of airSlate.

airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management. 

Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of people that are passionate about workflow process automation.

Eveline is a managing partner at One Way Ventures, a seed-stage venture capital fund investing in exceptional immigrant entrepreneurs.

Previously, she was a director at Techstars, a mentorship-driven startup accelerator based in Boston. At Techstars, Eveline along with her team sourced, invested, and nurtured over 50 prominent startups.

Eveline is also the former CEO of leading media company Ekonomika, having launched several popular websites including delo.ua, the most quoted business portal in Ukraine.

Prior to Ekonomika, Eveline was CEO of high-tech startup APCT, winner of the second annual "Silicon Valley Open Doors" contest in 2006.

Before moving to Ukraine, Eveline worked for 10 years as an engineering associate on several multi-million dollar projects for the top industrial gas company Praxair, Inc.

 

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Sponsor Memo: Cisco
 
Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya

:-)

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect.

You can catch up on Toby's first podcast with us here: 

https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/

On today's show, Toby and Karl delve into the latest in cybersecurity and its changing environment. 

Since our last conversation, activity in the cybersecurity space has changed drastically as the conflict in Ukraine continues to shake the globe. 

Toby and Karl discuss how FieldEffect and other cybersecurity vendors are navigating the emerging threats and how their services are adapting to this everchanging platform. 
  
Karl also had the chance to ask Toby about the White Paper, prepared by Aite Novarica. In the White Paper, Aite Novarica surveyed five, random partners of FieldEffect to learn about their experience so far with the company. 

Toby summarizes for us the conclusion of Aite Novarica's finds.

Download the whitepaper here: https://hubs.li/Q01dCmGZ0

 

Resources and Links: 

Field Effect Website:

https://fieldeffect.com 

Follow Field Effect on LinkedIn:

https://www.linkedin.com/company/field-effect-software/ 

Follow Field Effect on Twitter:

Field Effect (@fieldeffectsoft) / Twitter

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Sponsor Memo: Linode  

Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud.

Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business.

Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud 
Infrastructure, available now.

This resource and more at linode.com/mspradio

 

:-) 

Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities).

Recent and past consulting clients include start-ups and established companies, including among others: Intel, ECS, CompTIA, ATTO Technology, Absolute Software, Higher Ground Gear, Chargifi, Kickpost, Vedamo, VidBid & MarketStar.

Additionally, Frank was a national board member of the non-profit Community Health Charities (www.healthcharities.org), a guest lecturer at UC Davis, and provides additional marketing and business development support to other non-profits.

He also participates as a Faculty member for CompTIA, presenting at industry conferences on their behalf, and most recently is a member of the Washington County (OR) Medical Reserve Corps, actively participating in the Covid-19 vaccine rollout.

Resources and Links: 

https://nodeware.com/events

https://nodeware.com/blog

 

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Sponsor Memo: Egynte

Are you still using on-prem file servers and VPNs to share files with remote workers?

Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions. 

With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources. And do it all addressing data governance and compliance. 

Want to learn more?

Check out  Egnyte.com/mspradio, and when you do, tell them we sent you. 

Host Amy speaks with Heather Johnson

Heather Johnson, MBA, has her background in business consultation and senior leadership.

She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the National Society of IT Service Providers and is their Committee Liason.

Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University.

As an extension of the President's Challenge, she organized and led a trip to Southeast Asia. 

Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival.

 

Resources & Links 
https://www.linkedin.com/in/heather-johnson-gozynta/

www.gozynta.com

And we are launching Gozynta Payments www.gozynta.com/payments

 

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly?

Know about the Cisco Partner 
Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya 

 

Host Karl interviewed Susanne Tedrick.

Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council.

The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services. 

Susanne's speciality at Microsoft is supporting professional sports teams and leagues. Leagues are clearly at the enterprise level with one set of challenges. Teams are generally more in the SMB space, often as small as twenty actual users.

 

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Sponsor Memo: Egnyte 

Are you still using on-prem file servers and VPNs to share files with remote workers?

Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions. 

With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources.And do it all addressing data governance and compliance. 

Want to learn more?

Check out Egnyte.com/mspradio, and when you do, tell them we sent you. 

:-)

 

Host Amy speaks with the Zack Fair on web filtering with SafeDNS.

Zack is the Business Development Manager at SafeDNS and an IT enthusiast

SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence.

Moreover, SafeDNS strives to create the next generation of safer and more affordable web filtering products.

 

Resources and links:

www.safedns.com

https://blog.safedns.com/

 

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Did you know that the average MSP spends 10 hours manually inputting accounting data each week? 

That time is 120 prospect calls, a month’s worth of the Business of Tech, or building an entire lego death 
star.

Gozynta Mobius can make your life easier through accounting automation.

Automatic sync of 
invoices, expenses and inventory from ConnectWise Manage into QuickBooks Online in just a single click 
of a button. 
 
With onboarding, direct support, and regular feature releases, Gozynta is a family owned company dedicated to making software suck a little less each day.

Visit us at g-o-z-y-n-t-a dot com 

:-)

Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing. 

Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology solutions to SMBs, Charles has amassed a number of key sales tips and insights to help run a successful IT business.

Resources and links: 

www.usecure.io

Blog linking to usecure new 2022 guide:
https://blog.usecure.io/free-ebook-the-2022-guide-to-reducing-human-cyber-risk

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Sponsor Memo:

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org.

:-)

 

 

Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award-
winning Managed Service Provider (MSP) company that is committed to establishing solid IT solutions 
for Small-to-Medium sized Businesses (SMB) throughout the North Texas area. 

Corey is recognized by his peers as an IT Expert. Through his leadership, his relentless focus on being 
process-oriented and his commitment to delivering excellence in security and compliance, he has been a 
major influence on the rapid growth not only within his own MSP but with other MSP’s across the 
country as well.  

Corey is a Tech Titan and has received numerous awards in the IT industry.

 

References and links: www.5ktech.com