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    Ep.49 A Rare Behind The Scenes Into REFY'S Jess Hunt + The Untold Story Of How She Shook The Beauty Industry

    enJuly 10, 2023

    Podcast Summary

    • Challenging the Status Quo: Defying Industry Norms and Embracing ChangeDefying industry trends and continuously evolving can lead to business success and personal growth. Stay true to your passion and constantly push boundaries to achieve your goals.

      Defying industry norms and continuously evolving can lead to success. Ryan Reynolds, from Mint Mobile, shares how his company goes against the trend of price hikes and instead lowers prices. Meanwhile, Jess Hunt's journey from working as a PA to becoming a successful business owner and influencer through Instagram demonstrates the value of staying true to one's passion and constantly pushing boundaries. Both stories highlight the importance of challenging the status quo and embracing change. Whether it's in business or personal growth, the ability to adapt and evolve is crucial for achieving one's goals.

    • Staying true to passions and identifying market gapsDetermination and a clear vision can help individuals stand out in saturated industries. Stay true to your passions, identify gaps in the market, and have the courage to pursue your dreams.

      Determination and a clear vision can help individuals carve out their unique space in even the most saturated industries. The speaker, who started her career on Instagram, shared how she remained passionate about makeup and saw a gap in the market for simple, easy-to-use, and natural makeup products. Despite feeling intimidated by the competition, she used her unique perspective and vision to transition from posting about makeup to creating her own line. Her career evolution began with a job in the NHS, where she was a personal assistant, and her Instagram journey started around the same time. The speaker's story highlights the importance of staying true to your passions, identifying gaps in the market, and having the courage to pursue your dreams, even when faced with competition.

    • Unexpected growth from Instagram for passion projectsStarting an Instagram presence for fun can lead to unexpected opportunities and monetization, even with no initial intention.

      Starting an Instagram presence for business purposes was much easier in the past due to the algorithm and the buzz of a new app. The speaker, who started her Instagram account for fun and passion, was surprised when brands reached out to her for collaborations and began to monetize her account. She was initially unaware that she could charge for posts and started with a low rate of £20 per post. However, as she continued to post for different brands and they reposted her content, her following grew, leading to more opportunities and exposure. An unexpected event, getting catfished and having her face photoshopped, led to a significant increase in her followers. This experience highlights the potential for unexpected growth and opportunities on Instagram, even for individuals who start with no initial intention of monetizing their account.

    • Unexpected opportunities lead to growthEmbrace new experiences, they may lead to financial benefits, professional development, and unexpected collaborations.

      Unexpected opportunities can lead to significant personal and professional growth. In the speaker's story, they never found the "holy girl" they were searching for, but instead received an offer to model for PrettyLittleThing. Despite having no prior modeling experience, the speaker embraced the opportunity and was eventually offered a prolonged collaboration with the brand. This experience not only provided financial benefits but also led to designing a collection with PrettyLittleThing, a long-time favorite brand of the speaker. The unexpected encounter with Amy and PrettyLittleThing opened doors the speaker never thought possible, demonstrating the importance of being open to new experiences. Additionally, the speaker's story highlights the evolution of the modeling industry, with a shift from traditional ecom shoots to social media influencer marketing.

    • Setting and reevaluating goals leads to unexpected successesConstantly setting and reevaluating goals allows for growth and evolution beyond initial expectations. Focus on passions and keep an open mind to new opportunities.

      Having a fashion collection with a brand was once a major goal for influencers, but constant goal setting and reevaluation can lead to unexpected successes beyond what was initially imagined. The speaker shares her experience of having this goal many years ago and how she looked back on it after achieving success with her own company, Rafai. She emphasizes the importance of constantly setting and reevaluating goals to allow for growth and evolution beyond what was initially thought possible. The speaker also mentions how societal conditioning and comparison to others can influence what we perceive as success. She encourages individuals to focus on their passions and to keep an open mind to new opportunities. The speaker also shares her positive experience of working with Pretty Little Thing and how it provided her with a valuable platform.

    • Unexpected meeting leads to business partnershipSerendipitous encounters can lead to unexpected opportunities and meaningful relationships. Stay open to new experiences.

      Serendipitous encounters and chance meetings can significantly impact our lives and lead us to unexpected opportunities. This was the case for the speaker when they met their future business partner Jenna on a shoot for PrettyLittleThing. At the time, they had only interacted through emails due to Jenna's brand, Shrine. However, their meeting in person led to a deep connection, and Jenna expressed interest in the speaker's makeup skills. This encounter eventually led to Jenna becoming the speaker's business partner, and they now co-own a successful company together. The speaker emphasizes that they weren't meant to meet in this capacity at the time and that their paths crossed organically. This experience highlights the importance of staying open to new experiences and the unpredictability of life's journey.

    • Bringing a Product to Market: More Than Meets the EyeCreating a product involves significant investment, including custom molds and large minimum orders. New businesses may struggle to meet these costs without sufficient funding. Offering a unique solution or innovation is crucial for success in a saturated market.

      Creating a product from an idea involves more than just drawing it up and expecting it to be produced. The process requires significant investment, including the creation of a custom mold and meeting large minimum order quantities. This can be a challenge for new businesses without sufficient funding. The success of starting a business lies in having a unique solution or innovation to offer in a saturated market. In the case of the speaker, they were able to invest together and fulfill the minimum order quantity due to previous savings. However, the journey involved unexpected costs and a learning process.

    • Trusting Intuition and Identifying Market GapsTrusting your intuition and identifying market gaps are essential for starting and growing a successful business. Despite the risks, staying determined and building trust with potential retailers can help overcome challenges.

      Intuition and good vibes play a significant role in successful business ventures. The speaker shared her personal experience of starting a business based on a strong intuition and good vibes, despite not having a burning desire to do so. She also highlighted the importance of identifying gaps in the market and making necessary changes to existing products. However, starting a business involves risks, and the speaker shared her fears of investing a large amount of money and ending up with unsold products. Despite these challenges, she remained determined and managed to sell the products by building trust with potential retailers and leveraging her belief in the product's potential. In summary, trusting your intuition, identifying market gaps, and staying determined are crucial elements of starting and growing a successful business.

    • Leveraging Influencer Network for Successful Brand LaunchInfluencers can use their network and community support to successfully launch a new brand, even if it's outside of their initial niche.

      The influencer background of the founders significantly contributed to the successful launch of their brand, Refinery. They were able to leverage their network and the support of their influencer community to sell out their BrowSculpt product within six weeks of launching. However, the founders also experienced self-doubt and fear about how their followers would perceive their new brand, especially since they were known for fashion content rather than beauty. Despite these concerns, they were able to overcome their doubts and successfully launch Rify Beauty, demonstrating the power of community support and the adaptability of influencers in expanding their businesses beyond their initial niche.

    • Overcoming self-doubt to expand a brandWith confidence, support, and belief in oneself, influencers can transform self-doubt into growth and expand their brands. Building strong relationships with audiences and launching products with their support can lead to success and empower individuals to feel confident in their own skin.

      Self-doubt can hold us back, but with confidence, support from others, and a belief in ourselves, we can overcome it and pursue our goals. The influencer in this discussion shares how she felt trapped by her own makeup style and self-perception, but found the courage to evolve and expand her brand by encouraging self-confidence. She overcame her fear of negative feedback and uncertainty by building a strong relationship with her audience and launching her product with their support. Ultimately, the value of her brand, Rafai, lies in helping individuals feel confident and empowered in their own skin, whether they choose a full face of makeup or a minimal look. The journey from influencer to business owner required a leap of faith, but the positive response from her audience and peers made it worthwhile.

    • From side project to full-time beauty brandIdentifying opportunities led to expansion and success for Straphy, despite long turnaround times and shifting roles.

      The success of Straphy, a beauty brand, came as a surprise and quickly grew from a side project to a full-time endeavor. The initial focus was on the BrowSculpt product, but the team identified opportunities to expand into a face collection. Even an unexpected addition like the duo brush became a hit. The process of creating new products involved long turnaround times due to formula development and testing. As the brand grew, the founder's role shifted from creative content to overseeing the brand's growth and product development. The experience brought a new sense of fulfillment and happiness, making the challenges worthwhile.

    • Adjusting to constant engagement in work lifeTransitioning from a small team to a larger one can lead to constant work engagement and difficulty disconnecting, especially with the influence of social media.

      The blurred lines between work and personal life, especially in the digital age, can lead to constant engagement and a 24-hour work cycle. This was a major adjustment for someone who had transitioned from being an influencer with a small team to having a larger team and more structured processes. The speaker shared how they used to have more autonomy and flexibility, but now have to deal with larger teams and more rigid workflows. The constant engagement with work, even outside of the office, can make it hard to disconnect and have a relaxing evening. Social media plays a big role in expanding the scope of work and keeping the brain active even during personal time. This constant mechanism can be challenging to adjust to, especially when coming from a more autonomous work setup.

    • Effective communication and collaboration during product launchesSkills in content creation, storytelling, and influencer marketing contribute to successful product launches and business growth

      Effective communication and collaboration among teams are crucial for a growing business, especially during product launches. This becomes more challenging as the company grows and faces deadlines, targets, and increased expectations. The success of the initial product launch was unexpected and intimidating, but the team's ability to tell a compelling story and create engaging content played a significant role in the brand's growth. Influencer marketing, with its ability to connect with audiences on a personal level, has become an essential strategy for brands looking to stand out in a crowded market. The passion and aptitude for content creation and authentic storytelling are valuable skills that can bring significant value to a business.

    • Authentic influencer marketing: Create cool stuff for your audienceSuccessful influencer marketing relies on authentic integration of brand messaging into content, focusing on creating desirable content that resonates with the audience.

      Successful influencer marketing relies on authentic integration of brand messaging into content, rather than overt selling. Brands, even high-end ones, are paying influencers for their ability to create magazine-worthy content that resonates with their audiences. The most successful influencers understand their audience's desires and sell to them in a way that feels natural. Rafai Cosmetics, as a storytelling and influencer-led brand, has been able to achieve this by having the founder act as an influencer, demonstrating product use to the audience. The focus is on creating "cool stuff" that gives a sense of FOMO and making the audience feel confident and good. For creatives entering the business world, it's important to remember that being a finance or logistics expert is not a requirement for being a successful business owner. Instead, focus on understanding your audience and creating authentic, solution-based content.

    • Leveraging strengths and building a team for business successIndividual strengths, clear vision, and a strong team are essential for building a successful business.

      Building a successful business involves more than just having a great idea or being creative. It requires understanding different aspects of the business and having a strong team to help execute the vision. The speaker shares her experience of co-founding Rafaiah, a business with a different expertise than hers, and how she learned to adapt and contribute by focusing on her strengths and building a team of talented individuals. She emphasizes the importance of trusting and empowering team members, and how their dedication and expertise have been crucial to Rafaiah's success. In essence, the key takeaway is that building a successful business involves a combination of individual strengths, a clear vision, and a strong team.

    • Founder's vision and enthusiasm impact business successA strong founder-led vision and enthusiasm creates a positive work culture, attracts talented individuals, and contributes to business success.

      Having a strong founder-led vision and enthusiasm for a brand can significantly impact its success. The founder's passion and dedication set the standard for the team and creates a culture that attracts and retains talented individuals. This was evident in the speaker's experience, where their enthusiasm for their fashion business led to a strong team culture and an amazing work environment, even as the team grew to over 50 members. The speaker also emphasized the importance of surrounding oneself with experienced individuals and learning from them. Although it was initially a challenge for the speaker to transition into a management role, the existing team culture made it a welcoming and easy experience. Overall, the speaker's experience highlights the importance of a strong founder-led vision and the positive impact it can have on a business.

    • Sharing experiences and knowledge in the beauty industryCreating a supportive community and warning others of potential pitfalls are crucial for advancing in the beauty industry. Innovative products and a strong brand identity are essential for making a positive impact.

      Sharing experiences and knowledge, especially in industries with little transparency, is crucial for helping each other advance and avoiding potential pitfalls. The speaker, who has had numerous negative experiences in the beauty industry, emphasizes the importance of warning others and creating a supportive community. Additionally, she aspires for her beauty brand, Refy, to not only bring innovative products to the market but also establish a strong brand identity and legacy. The speaker's enthusiasm and determination serve as an example of making a positive impact in a saturated industry.

    • Seizing Opportunities and Making Your Own LuckEmbrace opportunities, define your career path, stay adaptable, and be persistent to make your own luck in life.

      Both individuals in this conversation acknowledge the importance of seizing opportunities and making one's own luck in life. They believe that while luck plays a role, it is ultimately up to each person to define their career path and make things happen. They also acknowledge that there will be times of both good and bad fortune, but staying adaptable and persistent is key. It's essential to remember that no one ends up in a particular place by accident, and the individuals in this conversation are proof of that. They encourage others to constantly redefine their goals and make the most of the opportunities that come their way. Additionally, they emphasize the importance of staying flexible, whether it be in one's career or in regards to health insurance coverage. UnitedHealthcare Insurance Plans, underwritten by Golden Rule Insurance Company, offer flexible and budget-friendly medical, dental, and vision coverage options that may be right for you.

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    READING LIST


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    Miguel McKelvey Is Reimagining The Workplace — How Design Fuels Human Connection

    Miguel McKelvey Is Reimagining The Workplace — How Design Fuels Human Connection
    The tectonic plates of the workplace landscape are rapidly shifting. Gone are the days of multi-decade corporate allegiance, replaced with project-based careers. The rapid rise of the freelance economy. And a labor core increasingly distributed across the globe. What are the economic and social implications of this trend? How can the traditional office be re-imagined to fit this escalating movement? And what role can architecture and design play to deepen community and foster personal happiness? There is no better steward to explore these important questions than this week's guest, Miguel McKelvey. A talented, multi-disciplinary designer and entrepreneur, Miguel is the Co-Founder of WeWork — the ubiquitous, communal co-working space company — where he currently serves as the Chief Culture Officer, directing construction, architecture and web design for the business. Raised on a commune in Oregon, Miguel earned a Bachelor of Architecture degree from the University of Oregon, where he played on the Oregon Ducks basketball team for two years. Prior to WeWork, Miguel created the design framework and led the national retail roll-out for 170 American Apparel stores. Subsequently, he was involved in the early-stage development of several companies, including Green Desk, Barre3, Versation, and English, Baby! Because Miguel shares responsibility for creating and leading one of the world's most successful companies, one might predictably suspect this is a conversation about business. It is not. To be sure, we track his entrepreneurial journey. But this man's success has less to do with commerce and more to do with purpose. A deep commitment to community. And an intentional life devoted to fostering meaningful human connection. Over the course of two and a half hours, we explore how Miguel's unusual upbringing in a five-mother commune and his experience playing NCAA Division I basketball created the ‘Communitarian' philosophy that would later inform the cultural foundation for WeWork. We discuss Miguel's love of architecture and the important role design plays in modeling our professional and personal lives. How growing up in the town that produced Nike inspired an entrepreneurial drive to create an aspirational brand. And what his career at American Apparel taught him about engaging consumer culture at scale. But more than anything, this is a conversation with a remarkably humble man driven by gratitude and purpose to create new and original habitats that fuel a more connected world — and ultimately more fulfilling lives. The visually inclined can watch our entire conversation on YouTube here: bit.ly/miguelmckelvey452 (please subscribe!)  Enjoy! Rich

    Headspace: Andy Puddicombe and Rich Pierson

    Headspace: Andy Puddicombe and Rich Pierson
    Andy Puddicombe is not your typical entrepreneur – in his early twenties, he gave away everything he owned to train as a Buddhist monk. But after ten years, he decided he wanted to bring the benefits of his meditation techniques to more people. While running a meditation clinic in London, Andy met Rich Pierson, who had burned out on his job at a high-powered London ad agency. Together, they founded Headspace in 2010. Nine years later, Headspace's guided meditation app has users in 190 countries and an annual revenue of over $100 million. PLUS in our postscript "How You Built That," how a quick fix to a broken pair of sunglasses inspired Jensen Brehm and Nikolai Paloni to create an armless set of shades: Ombraz Sunglasses. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Chase Jarvis: Creativity Is Our Birthright

    Chase Jarvis: Creativity Is Our Birthright
    Conventional wisdom frames creativity as the purview of a certain select few — a rare gift that eludes us mere mortals. This is a lie. We are all born creative. More birthright than blessing, creativity is a practice. A habit not unlike any other skill or discipline. A muscle that can be built and flexed. This week's guest takes the notion one step further, asserting creativity as a biological necessity — a transformative force that resides within us all that when unleashed delivers vitality to everything we do. Chase Jarvis is many things. One of the most influential and award-winning photographers of the last decade, he is the recipient of numerous awards and accolades. Dubbed by Forbes as ‘the photographer everyone wants to work with', Chase has created hundreds of campaigns and commercials for the likes of Nike, Apple, Samsung, Google, and Red Bull. As a photojournalist, Chase contributed to the Pulitzer-Prize winning New York Times story Snow Fall and earned an Emmy nomination for Portrait of a City, his documentary chronicling the legendary Seattle music scene. As an entrepreneur, Chase is the Founder and CEO of two influential companies. His iPhone app Best Camera earned ‘App of the Year' accolades in 2009 from Wired, the New York Times, and Macworld. The first app that allowed users to share images direct to social networks, it is widely credited with kicking off the multi-billion dollar, global photo-sharing craze. CreativeLive, Chase’s second (and current) company, is the world’s largest live-streaming education company featuring the top experts in photography, design, music and entrepreneurship. In addition to being an in demand public speaker, Chase hosts the wildly popular YouTube series and podcast The Chase Jarvis LIVE Show and has authored 2 best-selling photography books. The focus of today's exchange is Chase's latest literary offering, Creative Calling. A fantastic primer on the power of developing your innate creativity to infuse your life with greater meaning, purpose and fulfillment, I can't recommend it more highly — a book that earns it's place alongside my personal favorite practice guides, The Artist's Way and The War of Art. A long-time fan, I have been an avid consumer of Chase's high quality content dating back to the early days of the internet. A kindred spirit of sorts, I had always wanted to meet him. Today's encounter exceeds my expectations. Enjoy! Rich

    Are Smarts & Hard Work Enough to Achieve Success?

    Are Smarts & Hard Work Enough to Achieve Success?

    We have been trained to believe that being relatively smart and working hard are the keys to becoming successful. Perhaps so, when it comes to average success but definitely NOT, if you seek immense success in life and business! 

    In this episode, we explore what it takes to not just seek average success but to capitalize on your skills and opportunities to maximize the success you can have.