cosmeticdentistry

Welcome to Episode 50 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about follow ups and outstanding treatment. We will discuss the importance of having a system for finding patients who have outstanding dentistry, and why you should develop a consistent naming protocol for your appointments. We will also share the follow up sequence we have at our practice, plus some tips on how to customize your patient experience. All this and much more, up next.

Bullet points

(01:24) Outstanding dentistry

(04:00) First: Have a system to find patients who have outstanding treatment

(08:20) Second: Develop a consistent naming protocol for your appointments

(13:08) The hygiene sequence

(18:19) Two tips on scripting

(21:17) The restorative sequence

(28:18) One last tip around follow ups and outstanding treatment

(29:30) Customizing your patient experience

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.

Bullet points

(00:47) Patient retention

(01:49) Customer service and running a business during Covid

(03:30) Making things right and having compassion

(07:02) Having gratitude for patients who complain

(09:45) Meeting expectations

(15:53) Listening to your patients

(17:03) Tracking retention inside your practice

(19:29) Increasing your retention

(23:50) Think about your response first

(25:48) Saying you are sorry

In this episode of Practice Growth HQ Angus meets Dr. Padma Gadiyar, CEO and Founder of Smilo. Together they discuss artificial intelligence, and how you can leverage new technology in your dental practice today.  

Smilo reimagines and modernizes the patient experience, turning dental patients into participants by empowering them to ‘design their own smile’. The Smilo app is also a fantastic tool for lead generation through your website.  

If you’re intrigued to learn more about how you could be harnessing artificial intelligence in your dental practice, giving you a competitive edge over your competitors, this is the episode for you! 

If you like what you heard today, please consider giving us a five-star review!

On this episode of The Dental Up Podcast, we interview Dr. Eric Markowitz. Washington DC dentist, Dr. Eric S. Markowitz, graduated Magna Cum Laude from the Baltimore College of Dental Surgery in 1993. Following graduation, he completed a two-year specialty program in prosthodontics and a one year fellowship in dental implants, focusing on the surgical placement of the implants. When he completed his post-graduate specialty training, he joined his father (Dr. Sid) as a Prosthodontist in Washington D.C. His areas of expertise include cosmetic, implant, and reconstructive dentistry. Dr. Eric, as a graduate of the University of Maryland, is an enthusiastic Maryland Terrapins basketball fan. Once springtime arrives, when he’s not in the office, he can be found on the golf course. He and his wife Alicia also enjoy traveling.

In this episode, you will hear about:
-The importance of patience and communication for perfecting your restorations
-Intraoral Photography: Tips and Tricks
-Setting reasonable expectations for you and your patients
-Determining shade!
-Matching the Single Central
-The Principles of Cosmetic Dentistry

 
Find out more about Dr. Markowitz and his practice at https://www.dcsmilecenter.com/meet-us/dr-eric-s-markowitz/

 

Discover us and subscribe on your favorite listening platforms like Spotify, Apple Podcasts, iHeart Radio, YouTube, and more!
Spotify: https://open.spotify.com/show/6gfHeYc6WHsPfzVdoLQVV9
Apple Podcasts:  https://podcasts.apple.com/gb/podcast/the-dental-up-podcast/id999909601
iHeartRadio: https://www.iheart.com/podcast/263-dental-up-28030030/
YouTube: https://www.youtube.com/c/keatingdental

Welcome to Episode 48 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about being the CEO of a dental practice, not just “the boss”. We will share the top five things you should include in the CEO role and how to communicate your expectations with your team. We will also talk about the importance of working on the business and not just in the business. All this and much more, up next.

Bullet points

(00:34) From dream to nightmare

(02:55) The “experts”

(06:04) Being the CEO of a dental practice

(08:45) Holding yourself accountable

(10:39) What is the role of the CEO inside your practice?

(11:14) Sharing the expectations of that role with your team

(12:56) The top five things you should include in that role

(15:15) First: Take time to work on the business

(23:00) Second: Know how to analyze your numbers

(26:56) Third: Set goals quarterly

(30:03) Fourth: Make a plan and get intentional

(39:41) Fifth: Review and reflect

(44:14) Recap

On this episode of The Dental Up Podcast, we interview Dr. Shawn Casey. Dr. Casey was a 1987 graduate of Wyoming Area. After graduating with high marks, he began his studies at Wilkes University. Through these studies he realized his dream of practicing dentistry in the Wyoming Valley, which he pursued at the University of Pittsburgh dental school. In 1994, after being licensed by the state, Dr. Casey opened a solo Dental practice. In 2005, Dr. Casey expanded his Dental facility to a multi doctor practice and in 2009, he opened a special needs dentistry center dedicated to his aunt Mary Casey. Dr Casey is a member of the Pennsylvania Academy of General Dentistry, he is involved with local charities, church organizations, and public service groups. When not at work, Dr. Casey enjoys being with his children, George, Shawna and Samantha and wife Michele. 

 

In this episode, you will hear about:
-2 Special Cases Dr. Casey and Keating Dental Lab worked on together
-The challenges they faced for each case
-Dr. Casey's experience with the AGD, Academy of General Dentistry
-Evidence-Based Dentistry
-Digital Scanners: Why does Dr. Casey have so many different scanners?
-Why you should tour Keating Dental Lab

 
Find out more about Dr. Casey and his practice at https://caseydental.com/our-team/

 

Discover us and subscribe on your favorite listening platforms like Spotify, Apple Podcasts, iHeart Radio, YouTube, and more!
Spotify: https://open.spotify.com/show/6gfHeYc6WHsPfzVdoLQVV9
Apple Podcasts:  https://podcasts.apple.com/gb/podcast/the-dental-up-podcast/id999909601
iHeartRadio: https://www.iheart.com/podcast/263-dental-up-28030030/
YouTube: https://www.youtube.com/c/keatingdental

Welcome to Episode 47 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about setting goals inside your practice. We will start by talking about the importance of tracking your numbers, and we'll share what numbers we track inside our dental practice. We will also touch on forecasting your expenses and your profitability, plus what you can do if you have negative or zero profitability. Lastly, we will talk about why you should stop comparing yourself to others and even to yourself. All this and much more, up next.

Bullet points

 

(02:26) Setting goals inside your practice

(04:50) Setting goals around your numbers

(05:21) Start tracking your numbers

(06:57) What we track

(07:39) New patients

(08:02) Complete oral examinations

(08:58) Overall production, hygiene prescheduling and same-day dentistry

(09:19) Structuring the checklist for your business team

(11:44) Hygiene downtime and next visit booked

(12:32) Referrals

(12:53) Complete oral examinations

(13:16) Case acceptance

(14:33) Two great books on setting goals

(15:05) The difference between leg measures and lead measures

(17:10) Profitability and forecasting

(19:23) Expenses and forecasting

(20:41) Profitability targets and paying yourself

(22:30) Negative or zero profitability

(22:53) Driving up production

(23:40) Sharing numbers and being clear with your team 

(25:23) Moving production forward

(25:58) Stop comparing yourself

Welcome to Episode 46 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about marketing your practice. Will discuss why it's better to focus on the experience inside your practice before doing external marketing. We will also talk about which numbers you should track and why you should set a goal around referrals. Finally, we will share two quick tips you can start implementing right now. All this and much more, up next.

Bullet points

(01:13) Launching the BossLady Leadership Academy

(05:34) Taking vacations

(12:32) Marketing your practice

(13:16) Having a marketing strategy

(14:48) Focus on your internal experience first 

(16:54) Know your numbers

(19:25) 15 Tiny Tweaks for New Patients

(20:00) Where are your new patients coming from?

(20:25) Set a goal around referrals

(21:54) Tweaking your patient experience

(22:23) External marketing

(25:29) Don't underestimate the power of your phone

(30:01) Recap

(30:51) Two quick tips

(32:05) Make answering the phone a priority

(32:35) Doing external marketing

Welcome to Episode 45 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of having a state of the union address with your team to get their performance in synchronicity. We will discuss some key concepts from the book The Five Dysfunctions Of The Team and how to apply them to your practice. All this and much more, up next.

Bullet points

(00:41) Some cool news about Dental BossLady

(02:00) Having a state of the union address with your team

(03:10) How to get the performance of your team in synchronicity

(04:23) Things that can derail your culture

(06:17) State of the union and teamwork

(07:21) What was happening inside my practice 

(09:50) True leadership

(10:43) The Five Dysfunctions Of The Team

(11:37) First: Lack of trust

(12:17) Don't be afraid to get vulnerable

(16:08) Fixing the problem

(16:55) Stepping in for your A players

(18:50) Second: Fear of conflict

(21:05) Why it's hard to hold people accountable: You're afraid of what's going to happen when you have a hard conversation

(22:58) Why it's hard to hold people accountable: “In the moment leadership” is almost impossible in a dental practice

(24:18) Why it's hard to hold people accountable: Having proper systems in place

(27:13) The Five Levels Of Leadership

(28:36) Accountability

(29:44) Third: Lack of commitment

(30:17) Don't be afraid to call someone out when they are underperforming

(31:09) You need to self reflect

(32:57) Lack of commitment to the vision

(35:05) Patients perceive the energy in your office

(36:00) A brief recap

(37:45) A leadership tip

(39:47) Going forward

(40:51) The importance of being clear

Welcome to Episode 44 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be sharing a story about the power of choice. We will discuss how to rise above your circumstances and choose what to focus on. We will also talk about the fear of change and how you can start making small changes today, one step at a time. All this and much more, up next.

Bullet points

(00:21) Covid and the start of the year

(01:30) A story about power of choice

(06:31) Why this is great advice especially today
(08:04) Serving two different sets of customers

(08:30) You get to choose what to focus on

(10:10) Happiness is a choice

(11:32) How are you standing out as an employer?

(15:56) It’s our choice

(18:17) Fear of change: Go one step at a time

(23:02) Reaching our goals and feeling a certain way

Welcome to Episode 42 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about setting goals for your practice and making a commitment with yourself to set clear expectations for your team. We will discuss a common mistake people make while training others and why you should always be crystal clear with your team. We will also discuss the importance of understanding what is the number one thing your team needs to focus on in order to achieve your goals. Finally, we will examine the difference between lead and lag measures, and which one you should take into account. All this and much more, up next.

(00:34) Dealing with the internal struggle of constantly being productive

(03:12) Setting clear expectations for your team

(05:53) A common mistake people make while training others

(07:17) An example: Our time off policy

(11:14) Setting goals for your practice

(12:49) First rule of setting goals: Understanding what is the number one thing your team needs to focus on

(15:48) Some examples of our WIG

(22:30) Second rule: Understand what the lead measure to get to that goal is going to be

(24:08) Some examples of our measures

(28:55) Talking about goals with your team

(29:41) Having a score board

(31:38) Making a commitment

(33:57) Bonuses

(36:29) The Dental BossLady Leadership Academy Podcast

Welcome to Episode 41 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of using this time to reflect back on the year, to celebrate ourselves and the things we were able to overcome and accomplish. Even if you feel like you haven't done enough, it’s important to take a step back and understand the impact you have, both on your community and on other businesses. Finally, we will discuss a simple exercise you can do to celebrate yourself. All this and much more, up next.

(00:28) Celebrating ourselves and the things we were able to overcome

(00:51) Using this time to reflect back on the year

(02:00) Being proud of ourselves

(05:52) Understand the impact you have

(06:55) The more value you can bring to others, the more wealth you can create

(10:55) Doing good and building a community

(14:08) Having an impact on other businesses

(15:20) Being proud of what you’ve accomplished

(17:33) Feeling guilty about celebrating our successes

(20:30) Write a love letter to yourself

Welcome to Episode 40 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the most effective way to complete and present financial arrangements inside your practice. First we will discuss how to get intentional about finding new opportunities and stop underproducing. Next, we will discuss what the goals of your case presentation should be. Finally, we will talk in detail about how, when and where to present the financial arrangement and the different payment options. All this and much more, up next.

Bullet points

(00:42) Having a morning routine

(02:47) All about financial arrangements inside your practice

(03:05) Stop underproducing: Get intentional about finding new opportunities

(06:14) One key tip

(06:32) The 4 days to 4K challenge

(06:57) The first goal of case presentation: Raise the patient’s awareness

(09:40) The second goal of case presentation: Present a written financial arrangement

(12:35) The number one thing patients wonder

(15:37) Presenting different payment options

(22:56) Making a commitment

(23:35) How, when and where to present the financial arrangement

(33:24) Scheduling the next appointment

Welcome to Episode 39 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the five keys to long-term retention of team members and how to create an environment that nobody ever wants to leave. We will discuss the importance of setting clear intentions and sharing the same core values. We will also talk about recognizing our team’s hierarchy of needs and their strengths. Finally, we will share some ideas on how to show gratitude to your team. All this and much more, up next.

Bullet points

(01:01) Launching the Dental BossLady Leadership Academy 

(02:24) Why we throw a “Kickoff the year party” instead of a Christmas party

(04:41) The keys to long term retention of team members

(06:29) Create an environment that nobody ever wants to leave

(07:42) First: Set the intention

(09:25) Sharing the same core values

(14:57) Second: Recognizing our team’s hierarchy of needs

(17:23) Level 1: Compensation

(20:39) Level 2: Trust

(23:10) Level 3: Purpose

(25:51) Level 4: Mastery

(27:54) Level 5: Freedom

(31:08) Recognize and understand people’s strengths

(31:55) Third: Daily gratitude and recognition

(36:05) Fourth: Dealing quickly with your C team

(41:31) Recap

Welcome to Episode 38 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about getting engaged inside your practice. We will talk about the importance of incorporating a daily gratitude practice both in your life and in your practice. We will also touch on what energizes us and our zone of genius. Finally, we will discuss the importance of being prepared and knowing when to delegate. All this and much more, up next.

Bullet points

(00:57) Incorporating a daily gratitude practice in your life and in your practice

(02:15) Your zone of genius

(08:52) Getting engaged inside your practice

(10:21) Being prepared and the importance of delegating

(15:37) Diagnosing

(17:31) Being engaged and intentional

(24:05) We are not just dentist

(28:16) Patient communication

(29:41) Be the doctor that shows up

 

Celebrity cosmetic dentist Dr. Bill Dorfman has practiced for over 30 years in the Beverly Hills area and is known as the 'America's Dentist.'  He has transformed the smiles of celebrities such as Katy Perry, Usher, Anthony Hopkins, Hugh Jackman, Jessica Simpson, Mark Wahlberg and Eva Longoria, among many others.

In this interview, Dr. Dorfman shares life lessons that have guided him to pursue success and happiness. In addition, Dorfman discusses how believing in yourself can change your life, how to recognize and capitalize on opportunities, and the value of giving back.

Dr. Bill is the founder of the non-profit LEAP Foundation. LEAP is a week-long motivational/leadership program taught at UCLA every summer to more than 400 students between 15-25+.

More than just a dentist, Dr. Bill Dorfman is an author, entrepreneur, philanthropist, TV personality, health and fitness enthusiast, proud father of 3 daughters, and much more!

Welcome to Episode 37 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how the energy you bring into your practice affects your environment. Everything starts with a thought, so making a conscious effort to change how you think and feel is key to having the practice of your dreams. Finally, we will touch on how to deal with negative feelings and self-doubt, and what’s the one thing that contributes to success the most. All this and much more, up next.

Bullet points

 

(00:44) Taking time off

(01:27) Breaking the habit of being yourself

(03:12) The energy you are bringing into your practice

(05:00) Thinking thoughtfully: Our feelings stem from our thoughts

(05:49) Negative feelings: Doubt vs faith

(08:53) The one thing that contributes to success the most

(11:04) Recognize how you feel and don't give over your power

(15:41) Showing up in a different way

(22:04) Recognize your feelings and make a conscious effort to change them

(27:22) What you desire is your destiny

(30:24) Recognizing the dominant energy that circulates around your practice

(32:04) You are not just a dentist

(33:15) You don't get what you deserve, you get what you believe you deserve

Welcome to Episode 36 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about feeling overwhelmed. We will discuss the unrealistic expectations we put on ourselves and why women are more susceptible to overwhelm. Finally, we will present some strategies to deal with feeling overwhelmed. All this and much more, up next.

Bullet points

 

(02:41) Feeling overwhelmed

(04:11) Why are women more susceptible to overwhelm: The many hats we try to wear as a woman

(06:13) The unrealistic expectations we put on ourselves 

(08:01) Identity and women as caretakers: Feeling responsible for other people

(14:01) Taking care of the team who is taking care of you

(15:30) Acknowledge you are overwhelmed, step back, understand your priorities and draw a line

(20:20) Recognize you can get through anything

(23:23) What is the next step? Focus on important, not urgent

(25:38) The burden of expectations: Embody one role at a time

(27:01) It's all about balance, give yourself grace

(29:04) Tapping: Emotional Freedom Technique

Welcome to Episode 35 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about showing our team members gratitude and recognition for their work. We will share the benefits of doing a team engagement survey for anonymous feedback, how to analyze the results and celebrate the wins. Finally, we will answer four questions about making people feel seen. All this and much more, up next.

Bullet points

(00:34) Self judgementent

(01:15) All about gratitude and recognizing the efforts inside your practice

(02:06) Launching the Dental BossLady Leadership Academy and making an impact

(04:20) Doing a team engagement survey for anonymous feedback

(07:08) A story about not celebrating your wins enough

(08:43) Analyzing the results and celebrating your wins

(09:29) Showing our team members gratitude and recognition

(12:43) Who is responsible for the gratitude and recognition inside your practice?

(16:54) How are good efforts recognized inside your practice?

(20:10) When is the best time to provide that feedback?

(22:44) What are we recognizing people for?

(24:00) Making people feel seen and talking to your team

Welcome to Episode 34 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to energize your practice. We will discuss how to get intentional and set a vision, as well as how to deal with negative feelings you might feel along the way. We will also talk about sharing your vision and building a solid team of energizers and synergizers. And remember, you can go into the energizing phase at any point in your career, so don't get discouraged if you feel you skipped this phase. All this and much more, up next.

Bullet points

(00:35) Intro and Canadian Thanksgiving

(02:11) Energizing your practice

(02:42) The four phases of practice: Energize, systemize, optimize and maximize

(05:38) The energizing phase: Setting intentions and building a solid team

(06:48) From learners to followers, synerizers and energizers 

(14:10) How to build a team of energizers and synergizers

(16:47) Dealing with negative feelings

(24:43) Getting intentional and setting a vision

(27:26) Sharing your vision with your team and letting people go

(29:16) Recap