organizational structure

In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and a half to three million of revenue, where these two fundamental positions become two different positions. They discuss what qualities to look for when hiring people for these roles. John also provides his perspective, describing CSRs as "bucket fillers" and dispatchers as the "organizers of the bucket."


Episode Hosts:

• John Wilson: @WilsonCompanies
• Jack Carr: @thehvacjack 

Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Presented by Fellow.app. Streamline your meetings and make them more efficient and meaningful. Get Fellow for you and your team today. Head to https://fellow.app/coo/ to get started and start having better meetings.

(00:12) Advice for CEOs and COOs

This chapter welcomes Cameron Harold, the founder of COO Alliance and author of "The Second In Command," as we celebrate the release of his new book and examine its content, which serves as a guide for both CEOs and COOs. We explore Cameron's transition from COO to CEO, the mindset shifts that accompanied this change, and his insights into the balance between work and life. Cameron shares his experiences and lessons learned from running a business at a young age, including the importance of delegating, saying no, and focusing on the most critical tasks. The discussion also touches on how the book has already impacted the COO Alliance and the value it provides in understanding the CEO-COO dynamic.

(12:37) Promoting From Within vs. Hiring Externally

This chapter we explore the importance of creating a culture of continuous improvement within companies, akin to the mindset of elite athletes or performers. I share an anecdote about Patrick Roy to illustrate the resilience and determination that we aim to instill in our teams. We discuss strategies for fostering a safe environment where feedback is welcomed and viewed as a tool for growth, emphasizing that it's the systems, not individuals, that often need adjustment. We also touch on the sentimental value of sports heroes, as I recount a personal encounter with my childhood idol, Ken Dryden. Finally, I address the considerations involved in deciding whether to promote from within or hire externally for leadership roles, factoring in the individual's ability to complement the CEO's skills, their leadership qualities, and the strategic implications of such decisions, especially in companies with specialized knowledge or intellectual property.

(17:24) Flexibility in Organizational Structure With AI

This chapter examines the importance of flexibility in business operations and leadership. We explore the concept of a "bobbin' weave culture" where being too rigid can be detrimental, and the benefits of flowing like water, taking the path of least resistance towards the company's vivid vision. I discuss the necessity for leaders to align with core values and purposes, akin to a bobsled track, to guide the organization's journey. Additionally, we look at the challenges of introducing flexibility into rigid structures, using the example of Gerber Auto Collision's approach to acquisitions and the philosophy of "selling, not telling" to integrate new teams. The chapter also highlights the power of positive reinforcement and personal praise in leadership, drawing lessons from Howard Behar's practice of handwritten thank you notes at Starbucks, emphasizing the value of gratitude and recognition in driving employee success and satisfaction.

(24:55) Exploring AI Tools and Admired COOs

This chapter, we explore the significance of AI in the modern workplace, highlighting how our employees and CO Alliance members are encouraged to experiment with AI tools for one to two hours each week. We discuss the vast array of available AI applications, far beyond the widely mentioned ChatGPT, and the benefits of sharing experiences with these tools among teams to build momentum and enhance productivity. Examples include the transformative effects of AI on podcast production, such as using Descript to edit speech or Podium Stage for content creation. Additionally, we touch upon the importance of adaptability, illustrated by historical shifts in technology within NASA, and wrap up with admiration for influential COOs like Cheryl Sandberg and Matt Rawlings, noting how they exemplify effective leadership and innovation.

(30:39) Leadership Lessons and Insights

This chapter explores the contrasting leadership styles and trajectories of two COOs of 1-800-Got-Junk, with a focus on the impact of Eric Church's internal-facing, process- and people-centered approach as he grew the company from $70 million to $450 million, in stark contrast to my own media-facing, brand-building style during a different company growth phase. We also discuss the critical lesson of listening to team members, exemplified by a near-bankruptcy experience, and share a personal strategy for becoming a better listener by physically sitting on one's hands to encourage attentiveness. Finally, we examine the importance of asking systemic rather than symptomatic questions within leadership, illustrated by an anecdote involving Starbucks and the significance of maintaining operational systems for company-wide consistency.

(37:02) Catch Up and Discuss Book Promotion

This chapter celebrates the successful collaboration between CEOs and COOs as we unpack the critical dynamics of their partnership. I extend my gratitude to Cameron for sharing his insights and congratulate him on his new book, "Second in Command," a must-read for current and aspiring COOs, as well as CEOs seeking to hire their right-hand executive. We reflect on the nuances of the CEO-COO relationship and the importance of understanding each other's roles to foster a productive working environment. The discussion emphasizes the book's relevance for those looking to enhance their leadership teams and the overall health of their organizations. Thank you, Cameron, for joining me and enriching our listeners with your expertise.

Links:

Second In Command book - https://www.amazon.com/Second-Command-Unleash-Power-Your/dp/1544537603

COO Alliance - https://cooalliance.com/

Cameron Herold on LinkedIn - https://www.linkedin.com/in/cameronherold/

Unique Ability by Dan Sullivan - https://uniqueability.com/

Situational Leadership - https://en.wikipedia.org/wiki/Situational_leadership_theory

Fellow.app - https://fellow.app/coo/

Episode on Between Two COO's - https://betweentwocoos.com/41

Michael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514/

Gene Kim (@RealGeneKim, Author, Organizational Operations Researcher) talks about the challenges of organizing a team, group, or company to be successful in simple and complex tasks.

SHOW: 789

CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cnotw

NEW TO CLOUD? CHECK OUT OUR OTHER PODCAST - "CLOUDCAST BASICS"

SHOW SPONSORS:

• Learn More About Azure Offerings : Learn more about Azure Migrate and Modernize & Azure Innovate!
• Azure Free Cloud Resource Kit : Step-by-step guidance, resources and expert advice, from migration to innovation.CloudZero – Cloud Cost Visibility and Savings
• ​​CloudZero provides immediate and ongoing savings with 100% visibility into your total cloud spend

SHOW NOTES:

• Wiring the Winning Organization (book) (w/ Steven Spear)
• The Unicorn Project (homepage)
• The Unicorn Project (resource guide)
• The Unicorn Project on The Cloudcast (Eps. 433)
• The Phoenix Project on The Cloudcast (Eps.79)
• The DevOps Handbook
• DevOps Enterprise Summit (event)

Topic 1 - Welcome back. It’s been way too long. What have you been up to lately? Tell us a little bit about your co-author and where the research for this book came from.

Topic 2 - This is a different type of book than The Phoenix Project or Unicorn Project, in that it seems more about managerial structure and research than the inspirational story-telling of past books. Is this addressing a different audience, or you felt that it needed a different framework to make the biggest impact?

Topic 3 - At the core of the book are three concepts, amplification (where are the problems) which results in slowificaion (create space for problem solving) and simplification (make problems themselves easier to solve). Walk us through each of these.

Topic 4 - As I was reading this book, the thing that jumped out at me the most was the importance of alignment between problem scope, how teams or individuals were aligned, and how much flexibility could be given to different parts of the problem/solution.

Topic 5 - The Phoenix and Unicorn Projects inspired a generation of IT professionals to be the champion of the change in their organization. What feedback have you gotten from the readers of Wiring the Winning Organization so far?

Topic 6 - These days everyone wants learnings to be quick and with immediate results. Is there a TikTok version of the learnings from this book that anyone could use immediately?

FEEDBACK?

• Email: show at the cloudcast dot net
• Twitter: @cloudcastpod
• Instagram: @cloudcastpod
• TikTok: @cloudcastpod

Feeling like your team is bumping heads and projects are falling through the cracks?  Chapter 3 of The People Part holds the key: Role Clarity!

Coach Heather dives deep into why clear roles are crucial for teamwork efficiency and how to implement them using:

✅ Functional Org Charts: Map your team's responsibilities for crystal-clear workflows.
Role Agreements: Eliminate confusion and empower ownership with transparent expectations.
⏰ Time-Saving Hacks: Free up your team from unnecessary tasks and focus on what matters most.

Get ready for:

- Reduced teamwork friction
- Boosted productivity and morale
- A happier, more empowered team

Watch now and:

- Learn how to identify unclear roles in your organization.
- Discover practical tips for implementing role clarity with your team.

Order a copy of “The People Part”: https://leadingedgeteams.com/thepeoplepartbook

Don't forget to subscribe for more leadership insights and coaching tips!

___________________________________________________________

Check our link tree and be sure to follow on your favorite platforms:
https://linktr.ee/leadingedgeteams

Annie Hyman Pratt’s mastery is developing leaders, teams and infrastructure that drives business growth—so entrepreneurs can do the strategic and creative parts while also having the time, freedom, and positive impact they desire.

As an Executive Coach and Leadership Trainer at Leading Edge Teams, Heather McGonigal enjoys developing leaders to do their very best work while finding fulfillment and achieving the big outcomes their CEOs and teams are driving towards.

Leading Edge Teams is a consulting and training company that provides entrepreneurial companies leadership training and executive coaching in groups and one-on-one, online and in person. We have an unparalleled track record of helping businesses achieve massive, sustainable, team-driven growth. Annie Hyman Pratt founded Leading Edge Teams in 2014 based on her unique, decades-long experience as both a successful C-level executive and a highly sought-after business adviser.

Learn more about Leading Edge Teams: https://leadingedgeteams.com
Order a copy of “The People Part”: https://leadingedgeteams.com/thepeoplepartbook
Interested in working with us? Learn more here (and schedule a call): https://leadingedgeteams.com/apl

What's your leadership superpower? Find out here: https://leadingedgeteams.com/leadership-assessment-quiz/

Get subscriber-only episodes instantly, plus email-exclusive insights and guest previews every week - sign up at https://www.realestateteamos.com/subscribe

Episode 010 of Real Estate Team OS features Ryan Rodenbeck and John McCarthy of Spyglass Realty in Austin, Texas.

Ryan’s the Founder, Broker, and CEO. John joined him as an agent and became Sales Manager.

Learn what Ryan built that attracted John to the team and the growth and opportunity that created the need for formal sales leadership.

Watch or listen for insights into:
- John’s appearance on a house flipping show 15 years ago
- The role a formal leadership structure plays as foundation of a scaling business
- How and why Spyglass started (spoiler: it wasn’t to build a team - it was for Ryan as a solo agent)
- Why the team model was “exactly” what John needed in his transition back to Texas, allowing him to “plug right in” and “build from there” rather than build his real estate business from scratch
- Pro tips for naming your team or brokerage (especially if you’re not naming it after yourself)
- The two types of agents on the team and the drive to make them all more independent over time
- The risks and opportunities for Spyglass and for John in his stepping into the Sales Manager role
- Why agents have to trust and follow the process - and how they benefit over the long term by being trained into it in the short term
- Specific topics you can train your agents on today
- The good, bad, ugly, and necessity of implementing a system like EOS - “the biggest thing (they’ve) ever done with (their) brokerage to make (them) more nimble and more efficient”

At the end, learn about a team enjoying a 25-year reunion, a beloved and frivolous purchase, the benefit of immersive experiences, and the need to shut down your brain.

Follow Ryan, John, or Spyglass:
- https://www.instagram.com/ryanrodenbeck
- https://www.instagram.com/johnnymacspyglassrealty/
- https://www.instagram.com/spyglassrealty/

Check out their website and podcast:
- https://spyglassrealty.com
- https://realtyhack.com

Learn more about Real Estate Team OS:
- https://www.realestateteamos.com
- https://linktr.ee/realestateteamos

Follow Real Estate Team OS:
- https://www.instagram.com/realestateteamos/
- https://www.tiktok.com/@realestateteamos

Get subscriber-only episodes instantly, plus email-exclusive insights and guest previews every week - sign up at https://www.realestateteamos.com/subscribe

Cindy Esliger talks about finding your role within your organization. Having your role clearly defined is important for job satisfaction and career success. When you’re first hired, Cindy advises you to ensure you get a specific job description. If you’re already in the organization, she has advice on how to clarify your existing role. 

Your role is your position within the organization. It’s your job title. Your responsibilities are your job description; the duties expected of someone in your role. Having your role and job description clearly outlined and up to date leads to greater success because you understand exactly what is expected of you and can work towards clear goals.  

Cindy details how to communicate if your role needs clarification or your job description needs updating. Communicating well aids in role negotiation but also helps avoid conflict within teams by clarifying expectations. She shares four reasons why having a playbook of everyone’s roles and responsibilities is vital: 1. Eliminates confusion, 2. Promotes autonomy, 3. Increases engagement, and 4. Makes transitions easier. She then explains how to develop those roles and responsibilities when they aren’t up to date or clearly stated.  

Resources discussed in this episode:

• Guide to Clarifying Roles
• Astronomic Audio
• Confidence Collective

—

Contact Cindy Esliger 

Career Confidence Coaching: website | instagram | facebook | linkedin | email

Are you a home service entrepreneur looking to scale your business efficiently? In this episode of "Owned and Operated," we delve into the intricacies of middle management, scaling, and the challenges faced by home service companies as they grow. Join us as we explore valuable insights shared by industry experts.

Discussion Highlights:

1. Recruitment Strategy: Finding the right talent to manage different business pillars, such as plumbing, HVAC, and roofing, requires assessing their prior experience and team size management skills.
   
   
2. Transition Challenges: Adapting employees from cost-saving to revenue-generating mindsets can be a significant hurdle, especially when bringing individuals from other industries.
   
   
3. Organizational Structure: The importance of defining roles and structures as your business grows, including trade managers, field managers, and service managers.
   
   
4. Scaling Call Centers: The growth of call centers is a critical aspect, with the need to adapt to increasing leads and adjust staffing to handle peak call times effectively.
   
   
5. Challenges at $10 Million Mark: Crossing the $10 million mark often leads to operational challenges due to rapid scaling and limited infrastructure, especially in HR and accounting.
   
   
6. Maintaining Momentum: Challenges at $20 million are different but exciting as you have momentum and resources to address issues creatively.
   
   
7. Handling Extreme Events: Managing the call center during extreme weather events or high call volumes requires careful planning and real-time adjustments.
   
   
8. Versatile Call Center: The call center can handle a wide range of home service industries, making it a vital component for comprehensive customer support.

Episode Hosts:

• John Wilson: @wilsoncompanies
• Jack Carr: @thehvacjack

Special thanks to our sponsor: Service Scalers:
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers. 

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business. Subscribe to the newsletter here.

Contact us:
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
www.ownedandoperated.com
info@ownedandoperated.com

Unlock the secrets of remote team management and product explanation in our stimulating conversation with Nitin Gupta, the COO of Prisma. Nitin unveils how explaining technical products to non-technical people can be a challenge, but he makes it understandable, going as far as breaking down Prisma into simple terms for our mothers. Also, learn about Prisma University, a unique internal initiative to educate non-tech team members about their product's nuances.

Beyond product explanation, we venture into the world of remote hackathons and the operational challenges within. Nitin highlights anticipating potential issues within a remote team and the significance of aligning all-hands meetings with the organization's structure. More so, we explore Prisma's unique take on transparency and collaboration as they open-source their processes.

Finally, we delve into the less conventional aspects of managing a remote company. Nitin shares insights on why they hired a trained psychologist for HR and how it helps prevent employee burnout. He also unveils an interesting balance between commercializing open-source projects and maintaining a vibrant community through the 123 framework. Additionally, we discuss operational execution, aligning teams to KPIs, and Nitin’s unique approach to quarterly planning. This episode is a must-listen for tech enthusiasts and remote team managers looking for practical tips and fascinating insights.

(0:00:13) - Explaining Prisma and Building Knowledge Sharing

Nitin Gupta explains Prisma to his mother, Prisma University educates internally, and technical team members share knowledge.

(0:11:13) - Remote Hackathon and Organizational Structure Management

Nitin Gupta discusses hackathon operationalization, remote team issues, all hands meetings, organization structure, and open sourcing processes.

(0:18:40) - Psychologists and Open Source in Remote Companies

Nitin Gupta emphasizes HR with psychologist hire, uses 123 framework to balance open source project and community vibrancy.

(0:35:30) - Operational Execution and Alignment of KPIs

Nitin Gupta discusses aligning teams to KPIs, concentrating on company-wide objectives, quarterly planning, and negotiating with a mobile handset manufacturer.

Episode link: https://betweentwocoos.com/prisma-coo-nitin-gupta

Nitin Gupta: https://www.linkedin.com/in/gniting

Michael Koenig: https://www.linkedin.com/in/michael-koenig514/

Join us as we chat with Shanaz Hemmati, the COO of ZenBusiness, who gives us a fascinating insight into the workings of a public benefit corporation that generates more than $100M in ARR. Listen to her as she speaks about the various initiatives and programs that ZenBusiness undertakes to give back to the community and society. From a grant program to support their customers to her role evolution from CIO to COO, Shanaz’s experiences shed light on the strategies they use to navigate their responsibilities within a small team.

In this chat, we also explore the potential of generative AI to increase speed, accuracy, scalability, complexity, and accessibility of structured language, and how ZenBusiness leverages this to expand capacity. From discussing the importance of data protection to understanding the potential threats to businesses, Shanaz provides a comprehensive overview of the operations side of the company, including their customer support in the contact center.

Shanaz also talks about the company’s organizational structure, with CTO, HR, customer success, legal, program management, procurement, and corporate citizenship all reporting to her. Learn about the process of hiring great people, and how her passion and love for what she does is the key to success. She also shares her experiences with M&A, and how she and her team at HomeAway used the strategy of acquiring existing vacation rental services to make the company global. From tracking the macroeconomic environment to discussing the advantages of remote working, Shanaz provides a wealth of information for anyone interested in understanding the workings of a successful business.

0:00 -- Intro.

1:38 -- Start of interview.

2:26 -- On the origin story of their latest book: "The Art and Practice of Corporate Governance." 

7:32 -- About the Boeing 737Max case. The cultural shift. "Safety was just a given."

12:29 -- About Netflix's "Radical Transparency in the Boardroom." Reference to their 2010 case study "Equity on Demand, the Netflix Approach to Compensation." 

18:37 -- On the question of CEOs moving up to the Chairman position, (the role of Executive Chairman).

22:39 -- On the evolution of CEO compensation, Say-On-Pay and CEO-to-worker pay ratios.

27:06 -- On the practice of awarding "mega grants" to CEOs (particularly with founder-led tech companies, emulating Elon Musk's Tesla case).

30:42 -- On compensation issues regarding the recent SVB and other bank collapses. "Incentives are more than just the dollar value."

35:11 -- About the "epic misbehavior at Uber", unicorns and other private venture-backed company governance issues.

42:42 -- On the double-edged sword of CEO activism. 

45:05 -- Engaging employee activists. The Coinbase example. The General Counsel View on ESG Risk (2021).

52:35 -- On the backlash on ESG (see previous episode E50 "The Seven Myths of ESG.")

57:51 -- Corporate governance topics that they are currently working on: 1) SEC overreach and disclosure, 2) DEI, and 3) What's going on at the board level: new data and insights will be released soon!

David Larcker is the James Irvin Miller Professor of Accounting Emeritus at the Stanford Graduate School of Business and he’s a Senior Faculty at the Arthur and Toni Rembe Rock Center for Corporate Governance. His research focuses on executive compensation, corporate governance, and managerial accounting. 

Brian Tayan is a member of the Corporate Governance Research Program at the Stanford GSB. He has written broadly on the subject of corporate governance, including boards, succession planning, executive compensation, financial accounting, and shareholder relations.

__

 You can follow the Stanford Corporate Governance Research Initiative on social media at:

Twitter: @StanfordCorpGov

LinkedIn: https://www.linkedin.com/showcase/corporate-governance-research-initiative/about/

__

 You can follow Evan on social media at:

Twitter: @evanepstein

LinkedIn: https://www.linkedin.com/in/epsteinevan/ 

Substack: https://evanepstein.substack.com/

__

You can join as a Patron of the Boardroom Governance Podcast at:

Patreon: patreon.com/BoardroomGovernancePod

__

Music/Soundtrack (found via Free Music Archive): Seeing The Future by Dexter Britain is licensed under a Attribution-Noncommercial-Share Alike 3.0 United States License

You can follow Evan on social media at:

Twitter: @evanepstein

LinkedIn: https://www.linkedin.com/in/epsteinevan/ 

Substack: https://evanepstein.substack.com/

__

You can join as a Patron of the Boardroom Governance Podcast at:

Patreon: patreon.com/BoardroomGovernancePod

__

Music/Soundtrack (found via Free Music Archive): Seeing The Future by Dexter Britain is licensed under a Attribution-Noncommercial-Share Alike 3.0 United States License

Are you tired of being seen as just another player in the market? Raul will teach you how to shatter the glass ceiling in your industry, making clients come to you and positioning your agency as a unique powerhouse rather than a commodity.

In this episode, Raul shares his Productive Profits® strategies that will revolutionize how you operate your agency. 

Learn how to productize your services, strategically increase your pricing while attracting high-value clients, and what is Raul's 80/20 Day for digital teams and remote work.

👉 Raul Hernandez Ochoa is the founder of Do Good Work, a digital growth consulting practice that helps bootstrapped digital businesses achieve profitable growth. With extensive experience as a digital growth operator and strategist, Raul has helped double to 5x digital agencies, generating millions of dollars in revenue using his Productive Profits® strategies. 

Tune in to discover how you can transform your agency into a scalable powerhouse!

Here are some of the key topics that Raul and Paris discussed in this episode:

• 00:00 Intro

• 02:47 The biggest challenge for agencies now

• 03:56 Agency positioning & how can agencies differentiate

• 06:06 How to productize your services 

• 13:20 How agencies should think about pricing

• 21:09 Org structure: from a functional Org into a pod

• 27:59 The 80/20 day for digital teams

• 35:27 How to modernize your agency with AI

🔥 With different themes, each PTM podcast episode provides a well-rounded perspective that includes our host's own insights. 

Don't miss out on the Marketing Strategy theme of our podcast!

Want to know how the Mandolorian can be used to explain Product Agility, you know you do 🚀

Jenny Czaja is a Principal Product Manager, Arc XP at The Washington Post (and Yale College alumna) who drives digital solutions from conceptualization through launch, thriving when working collaboratively and cross-functionally. She is a conscious capitalist, corporate strategist and spirited Chicago Booth MBA. https://www.linkedin.com/in/jennyczaja/

CP is a former firefighter note Keynote Speaker, Chair of Agile In Colour, IC Agile Accreditor and Portfolio Management Lead at Arc XP (formally part of the Washington Post). https://www.linkedin.com/in/cprichard92/

🕒 From start to finish, this episode is packed with valuable insights because Jenny and CP are such experienced pros!

My (Ben) top moment was when they used a metaphor from "The Mandalorian" to explain the concept of product agility🧠🌟 Its like taking off your helmet and embracing the new age of agile practices!🚀

🌐 We  discuss the three pillars of product organization: experience, platform, and engineering🏗️🔧 Each pillar is crucial in creating a seamless user experience and reducing context switching🌈✨ It's fascinating to see how these pillars work together to support product managers and owners.

📈 And let's not forget about the importance of data-driven decision-making!📊🔍 They introduce the Confidence Wheel, a tool that helps determine the level of confidence needed before taking the next step🎡🤔 It's all about finding the perfect balance between self-conviction and data-backed decisions.

🎙️ This episode is filled with valuable insights, practical tips, and thought-provoking discussions. Whether you're a product manager, agile enthusiast, or simply curious this episode is a must-listen! 🎧🔥

Chapters:

• 00:04:33 Agile Transformation At Arc: Moving Towards Program Management
• 00:07:41 Empowering Teams For Effective Engineering
• 00:10:40 Scaling Internal Processes the Role Of An Agile Coach
• 00:13:40 Customised Coaching Plans & Team Maturity
• 00:21:33 The Importance Of Partnership In Healthy Product Teams
• 00:30:07 The Art Of a Well-Structured Product Organization
• 00:40:00 Tailored Approaches For Different Users In Product Development
• 00:41:50 Customisations And Collaboration In Product Development
• 00:46:35 Importance Of Data In Decision Making

Host Bio

Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.

Stay up-to-date with us on our social media📱!

Ben Maynard

🔗 http://bitly.ws/GFwi

🐦 http://bitly.ws/GFwq

💻 http://bitly.ws/GFwz

Product Agility Podcast

🔗 http://bitly.ws/FdVJ

🐦 http://bitly.ws/FdVT

🤳 http://bitly.ws/FdW9

🎶 http://bitly.ws/FdWj

🎥 http://bitly.ws/FdWy

💻 http://bitly.ws/GFuS

👤 http://bitly.ws/GFvy

Listen & Share On Spotify & iTunes

• Spotify - https://spoti.fi/3XzuzND
• iTunes - https://apple.co/3YvTX8p

Want to come on the podcast?

Want to be a guest or have a guest request? Let us know here https://bit.ly/ProdPodCn

In this episode, Ted Santos talks about experiencing breakthroughs by aligning your people and infrastructures with your change initiatives. He is the chairman of The Board of Veteran CEOs, which helps chief executive officers drive new revenue growth by equipping them to execute large-scale initiatives.
 

Ted partners with CEOs to assess their organization’s readiness to change initiatives, identify and exploit new opportunities, and ensure that these opportunities are sustainable by helping them build structures and processes that support new growth. To learn more about Ted Santos, go to http://aha.pub/TedSantos. To get in touch with him, visit http://www.turnaroundip.com/.      


Mitchell Levy is the Global Credibility Expert at AHAthat, the first AHA leadership (Thought Leadership) platform on the market for thought leaders, experts and companies to unleash their genius to the world. His passion is helping entrepreneurs, business owners and C-Suite Executives get known as thought leaders & become best-selling authors with the AHA platform. He is an accomplished entrepreneur who has created 20 businesses in Silicon Valley including four publishing companies that have published over 800 books. Mitchell is an international best-selling author with 60 business books, has provided strategic consulting to over 100 companies, has advised over 500 CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company.


Visit https://www.credibilitynation.com to learn more about the Credibility Nation community.

Visit https://www.ahathat.com/author to learn how you can become an Amazon best-selling author in 4 months.

Welcome to another incredible episode of the IDEA Collider│Pharma Book Club series with your host Mike Rea. Today we are joined by Sherine Khalil, the Vice President and Chief Business Officer for Valor Compounding Pharmacy. She talks about sterile and non-sterile compounding as well as her transition from the nonprofit world to academic medicine.

Additionally, she delves into the major functional areas of compounding pharmacy, the reasons behind the decline in compounding pharmacy over the years, her source of ideas, and how she judges success. Moreover, Sherine expounds on the organizational structure within the pharmacy, how far she plans into the future, and her journey in business consulting. 

Tune in!

During this episode, you will learn about;

[01:23] About Sherine Khalil

[05:36] Sherine’s transition from the nonprofit world to academic medicine

[11:25] Is her curiosity self-directional?

[13:55] About compounding pharmacy and its major function areas

[15:55] Reasons for the decline in compounding pharmacy over the years

[19:00] Sherine’s source of ideas. What’s her process of assessing development

[21:10] Organizational structure  and hierarchy within the pharmacy

[22:25] How she judges success. What will work or not work

[23:54] How far Sherine plans into the future

[28:06] What her Quarter 1 & 2 goals look like for her amidst covid in 2022

[30:13] What’s in Sherine’s organizational structure that makes her more agile than other companies

[32:19] Sherine’s biggest idea in telehealth

[39:33] Sherine’s journey in business consultancy

[44:29] Her source of motivation

[46:36] Sherine’s book recommendations

[48:04] One thing Sherine wishes she could have been asked

[52:13] To connect with Sherine

Let’s Connect!

Follow Sherine Khalil on;

• LinkedIn: https://www.linkedin.com/in/sherinekhalil
• Email: skhalil@vcprx.com

Follow Valor Compounding Pharmacy;

• Website: https://valorcompounding.com/

More Products

Follow Mike Rea on;

●        Website: https://www.ideapharma.com/

●        Twitter: https://twitter.com/ideapharma

●        LinkedIn: https://www.linkedin.com/in/bigidea/

To listen to more amazing podcast episodes: https://podcast.ideapharma.com/

Our host, Nicole Cacal, chats with Dr. Sara Murdock – Chief Strategy Officer and Chief Impact Officer at ESG Strategies. Dr. Murdock is a world-renowned leader in power dynamics and leadership with over 20 years of experience in ESG and Diversity, Equity, Inclusion, and Belonging. Nicole and Sara discuss organizational design, business anthropology, and how to recognize skill sets that don’t necessarily fit within the traditional mold.

This episode is presented by Forbes Ignite
with production by Due South Media

©2022 Forbes Ignite

Ted Rau, sociocracy expert, advocate, author, consultant, and co-founder of Sociocracy For All—a nonprofit with a mission to equip people with the skills and knowledge to self-govern and self-organize. He has written many articles and two books on the topic, Many Voices One Song, and Who Decides Who Decides. Ted explains that governance is part of the systems that help us be better humans: living interdependence in our daily lives and relating to ourselves, others and our environment with respect and equity. A truly remarkable organizational system that's been around for decades. This podcast can bring you up-to-speed on the gravity of its capabilities. https://www.sociocracyforall.org
 

In this HRchat, we delve into ways management consulting, coaching, and leadership development can inspire stakeholders and unlock the potential of systems to drive sustained breakthrough business performance.

Bill's guest in episode 298 is Andrew Blum, CEO and Managing Partner at The Trium Group, a management consulting firm that helps the world’s largest organizations plan and execute their most complex transformations involving strategy, leadership, and culture.

Andrew is a globally recognized thought leader, management consulting pioneer and sought-after C-Suite coach. He was recently named a "Top 25 Consultant" by Consulting Magazine. His mission is to change the world by changing the way business leaders think. 

For nearly 30 years, he has led breakthrough engagements at many of the world’s top companies and scaling start-ups, including Activision, Cisco, UiPath, KPMG, Discord, Genentech, Robinhood, VMware, Warner Brothers, Zynga, and Nokia. He is known for his unique ability to powerfully collaborate with and unlock the potential of C-level executives and the teams they lead.

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

• Follow us on LinkedIn
• Subscribe to our newsletter
• Check out our in-person events

Who are you, what is your brand promise? 

• Mount Sinai Health System is different from many academic medical centers because the school was born out of the health system.  
• Their primary commitments – a defined brand, commitment to growth, organizational excellence – all roll up to facilitating a quality patient experience where the customer journey matches the expectations set by the brand promise.  
• Brand encompasses more than advertising – it should serve as the "soul" or DNA of an organization, driving each function with purpose.  
• Mount Sinai committed to an organization-wide rollout to define its brand position, including a series of workshops, one-on-one interviews, coordination with HR, testing, and iteration.  
• Definitions are critical to the success of brand positioning because not everyone has the same baseline understanding of marketing. Teams must define core concepts like positioning, brand, and logo. 

Organizational feng shui: Centralizing the marketing function 

• Value-based care, digital health innovation, and consolidation have created a significant debate on centralizing the marketing function in health systems.
• Mount Sinai saw an opportunity to drive organization-wide efficiencies by centralizing its marketing function. However, to execute, they needed to stay aligned with business goals and develop a scalable strategy while maintaining chair relationships. 
• The Mount Sinai team needed to demonstrate that decisions made in silos result in disconnect from a larger mission and a loss of efficacy. For instance, some facilities were bidding on the same keywords in their SEM programs, ultimately driving up costs for everyone.   

The real digital front door 

• Most health systems' real digital front door is google, as 80% of customers start online – even if they've already received a diagnosis and referral. Health systems need to show up with content that meets these research needs. 
• Once you've assisted the research process, you need to make the decision easy for them with convenient access to your services. Patients with diagnoses will likely be emotional, and a challenging provider selection process makes for a stressful experience.  
• Each diagnosis is unique, meaning patient research needs per diagnosis are also unique. To accommodate patients, we must build numerous decision-making pathways based on diagnosis without overwhelming the patient. 
• Technology is valuable because it offers a virtual experience. It's valuable because it's convenient. Don't over-invest in technology that doesn't serve the goal of a convenient patient experience.