success metrics

Join us as Kevin Lau, Senior Director of Global Customer Engagement at F5, shares thoughts on the evolving landscape of customer marketing. Discover how to set and align priorities with executive leadership, how to source and distribute customer feedback, and strategies for building a robust customer engagement tech stack.

In this episode, Sunny and Kevin explore: 

• (00:53) Kevin's journey from his first post-college job to customer marketing
• (03:17) A glimpse into F5 and Kevin's pivotal role there
• (04:53) The mission of the Customer Engagement team at F5, and how they measure success
• (07:35) Challenges faced in building a new team and how to overcome them
• (09:12) Developing cross-functional relationships for customer success
• (11:29) Defining metrics and the vision of success at F5
• (13:50) Kevin's tech stack for enhancing customer engagement and how to procure technology with a focus on clear KPIs
• (17:20) Prioritizing as a customer marketing and engagement leader
• (20:16) Mechanisms for effectively gathering valuable customer feedback
• (22:52) Kevin's predictions for the future of customer engagement and advocacy
• (24:33) Qualities to look and interview questions for  hiring

Stay tuned through the end of the show (26:41) to learn:

• If Kevin is team pizza or burgers.
• Whether Kevin is an early bird or a night owl.
• Who Kevin thinks we should interview next.

Featuring:

Kevin Lau (LinkedIn)

Sunny Manivannan (LinkedIn, Twitter) 

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Keno Helmi is a five-time CRO with a wealth of experience in the technology industry. He has held leadership positions at companies such as PTC, HP, Digby, Duetto, Platform 9, and Pegasus. Currently, he serves as the CRO at Espressive.

Keno discusses the importance of proof of value (POV) in the sales process. He explains that a POV is not just about validating the technology, but also about validating the business case. By setting clear success criteria and involving the economic buyer (EB) in the process, sales reps can increase the predictability of the outcome and improve their forecasting. Keno emphasizes the need for a champion to take the rep to the EB and highlights the importance of thorough qualification before engaging in a POV. He also shares best practices for running a successful POV, including defining objectives, setting clear success metrics, and involving the sales rep throughout the process. Keno concludes by discussing the importance of debriefing with the champion and presenting a comprehensive report or presentation to the EB after the POV.

HERE ARE SOME KEY SECTIONS TO CHECK OUT

[00:00:00] POC vs. POV: POC validates technology; POV validates both tech and business value.
[00:05:19] Meeting the Economic Buyer is critical for authority and budget.
[00:11:50] Don't do POCs too early; understand the customer's use case.
[00:14:11] Champions expedite sales by taking you to the Economic Buyer.
[00:18:17] POC should lead to a natural close, not put the customer in the market.
[00:25:11] The go, no-go meeting with the Economic Buyer is decisive.
[00:38:33] Share a comprehensive RFP or scoring template to guide the evaluation.
[00:41:45] Leverage serendipitous visits from stakeholders to build additional champions.
[00:43:29] Proactively bring in potential champions who may not be aware of the POV.
[00:46:13] Actively engage during the POV, troubleshoot discreetly, and showcase successes.
[00:48:16] Create a comprehensive report or presentation (Champion's Deck) summarizing technical and financial results.

HIGHLIGHT QUOTES

[00:10:28] "You want to do a P.O.V. to increase the predictability of the outcome, improve your forecasting, and potentially grow the business value of the deal."
[00:13:25] "That person has earned the right to be called a champion and not a prospective champion. You do not have the right to call that person a champion until that person takes you to the economic buyer."
[00:15:11] "You want to ensure that your test plan is going to be the scoring mechanism by which all vendors are evaluated."

ADDITIONAL RESOURCES
Connect with Keno: https://www.linkedin.com/in/keno-helmi-74779329/
More on Espressive: https://www.espressive.com/ 
Engineer Your Strongest SKO Yet: https://forc.mx/46BipZB 

In my younger years, I used to measure success based on external and quantifiable metrics. Job promotions, titles, salary, and material possessions were the yardsticks I used to gauge my achievements. However, as I've grown older and retired from my corporate career, my perspective on success has shifted.

In this episode, I discuss the six common examples of how our definition of success changes in retirement and as we get older. As you listen, I encourage you to reflect on how and in what ways your success definition has changed as well.

FOOTNOTES

• Episode 193: A Case Study in Personal Growth and Transformation with Vivek Chakrabortty

------------

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Support the Show. Thank you!

2023 (January-May) Question - What does success look like to you?

Our listeners want to be successful, which is why they choose to listen to our podcast.  We have the pleasure of interviewing experts from all over in the ag industry all year and now we get to recap what success means to them.

Jacquelyne Leffler – Former KSU athlete owner & founder of Leffler Prime Performance Beef (DTC).  Planted her first crop in 2020 – 4th generation farmer in Americus, Kansas @jaxlef14

Finding a passion or love and living that each and every day.  Old adage “You’ll never work a day in your life doing what you love”

5/11/23 – Thur – F4F – E220 (E280) Ethan Clark, first generation farmer, Washington, IN

Long term sustainability financially and environmentally. Do what you love, love what you do.  If you love what you do, you’ll never work a day in your life. 

5/4/23 – Thur – F4F – E219 (E278) Bushels & Barrels – Ryan Peter

            Happiness.  Find what you love and do it better than anyone else.

5/1/23 – Mon – F4P – E125 (E277) Young & Beginning Farmer Loan Options – Kaitlyn Niemeyer

I have my dream job and continue to educate people around me.Work hard and be a good person. Help whoever you can, whenever you can. It matters who you hitch your wagon to.  People who make you happy will make you a better person.

4/6/23 – Thur – F4F – E215 (E270) Dusty Berry – Coal Roller  Louisville, KY National Farm Machinery Show 

Being able to do what you like to do and get paid to do it.  Being able to leave something behind for your kids when you’re gone.  Legacy.

3/2/23 – Thur – F4F – E210 (E260) Badger State PullingLouisville, KY National Farm Machinery Show

            Emily Matzke, Avery Elsing, Mason Elsing

Emily: Having a business or work that fuels you.  There’s no point in working so hard, if you’re not going to enjoy life.  Success is balance between work and enjoying life.

Mason: Not always working 24/7, 365 days a year.  You need to have fun.

Avery:(The same as Mason) 

4/3/23 – Mon – F4P – E121 (E269) Taking the Pulse of the Equipment Market – Andy Campbell, Tractor Zoom 

If you wake up eager to do what you’re going to do.  You can’t wait to get at it.  And at night you go to bed smiling, fulfilled and accomplished.  Using those ‘bookends’ to your day, go out and do what you’re passionate about. 

It’s all about family and how you treat them.  Family can be whoever you make or want them to be.

1/5/23 – Th – F4F – E202 (E244) - Gavin Spoor - Popcorn Farmer (and girlfriend Farmer Grayce) Omaha – Define Success

            Grayce – Happiness.  If I’m happy, I feel I’ve been successful.

Gavin – 1) Having a huge crowd at your visitation and funeral.  People showed up to show your family how much they cared about you and how much you meant to them.

2) When it’s all said and done, leave something in better shape than when you found/got it…while also getting what you needed from it.  Successful farmers don’t just make a living off the land, they leave it for the next generation to get value from it as well. 

4/27/23 – Thur – F4F – E218 (E276) Tyne Morgan      Commodity Classic-Orlando, FL

            Being mom! Being present and giving back to my community.  Leaving a positive image of ag.  Strong work ethic. 

            Whatever you put your mind to, you will do or be.  With enough hard work, anything can be accomplished.

3/30/23 – Thur – F4F – E214 (E268) Farmland Mike  Louisville, KY National Farm Machinery Show

            Being a good person.When your kids are grown up, and they still want to hang out with you.

4/20/23 – Thur – F4F – E217 (E274) Noah Young – Shiloh Farm  Louisville, KY National Farm Machinery Show 

Waking up in a warm bed and house with your family.  Good health and being able to provide for your family off the land.  Build something to pass on to your kids.Wake up every day, and say “I can’t believe this is the life I get to live.”

4/17/23 – Mon – F4P – E123 (E273) Understanding the ROI of Cattle Buildings Bill Rubis, TenCorp

Be a good husband and family member.  Have great conversations and collaborations with other people.  Help producers change and grow their operation.

2/2/23 – Thur – F4F – E206 (E252) Tony Reed – Growincorn2020   North American Conservation And Drainage Expo

Money doesn’t matter.  At the end of the day, it’s your wife, kids, and family are all that matters.  Happy marriage and good kids, you’re successful.Success=happiness.

Success is a sense of having community.  Whether that be in your local environment, an online platform, or somewhere in between.

5/8/23 – Mon – F4P – E126 (E279) Mike Downey – Farm Raised Capital (Iowa Farm Bureau 1:00 commercial)

Provide good information to your community.  To experience the fulfillment of helping others.  Be significant and impactful while helping others.

4/13/23 – Thur – F4F – E216 (E272) Chip Flory – Commodity Classic-Orlando, FL

When you train your predecessor, and they’re better than you.  Your family is your legacy. When people you don’t even know tell you that you’ve had an impact on their life and their farming decisions.

3/13/23 – Mon – F4P – E118 (E263) Strong Leadership Habits with Steve Sukup

Louisville, KY National Farm Machinery Show

            People want to be around you.  Not just in your office at a management level, but also personally.

2/20/23 – Mon – F4P – E115 (E257) Managing Water and Fertility with Dr. Lindsey Pease, University of Minnesota

North American Conservation And Drainage Expo

            Success is leaving people after meeting, working with or knowing me, better than I found them. 

Doing my small part to make the world a better place.

1/30/23 – Mon – F4P – E112 (E251) The Business of Fatherhood with Ben Killoy

When is a veteran forgotten? When does your name no longer mean anything? A 100 years from now will your family say “Gpa used to always say/do that, and it’s still true today.”  Is there something you left behind that’s not just wealth?  Success is how well my kids know me. They know enough that what I did lives with them and through them in a way that keeps getting passed on.  How I lived, treated people, wisdom I left behind, and who you are are ‘anchor’ memories for your kids. 

1/16/23 – Mon – F4P – E110 (E247) Finding the Right Entity Structure for You – Ryan Haaland

            Men of his generation thought being useful was the most important thing they could be.  Success is to be a

useful member of the team.  (Book about a make believe town in Iowa, Gilliad)

Being of good character and having a clean conscious can lead to the feelings of success

1/12/23 – Th – F4F – E203 (E246) – Quick Dick McDick

People that are true to their roots are living success.  Success isn’t money or stature, it’s being happy with who you are and where you’re at and being able to bring others to that same mindset.  Be ok with where you’re at!

1/9/23 – Mon – F4P – E109 (E245) - Top Advice for Farmers with Mike Burkhart "Father of FarmTok" 

Mike, - Don't try to be a man of success, but a man of value.If your values are right, success will follow right behind it.

5/18/23 – Thur – F4F – E221 (E282) Farmer Beas, Tyler “Killer” Beas Louisville, KY National Farm Machinery Show 

            If you go home at the end of the day, and go to bed with no worries or problems, that’s been a successful day.

2/6/23 – Mon – F4P – E113 (E253) Tackling SNIRT with the Stock Cropper Guys Lance Peterson and Zach Smith

            North American Conservation And Drainage Expo

Lance – Being able to sleep at night.  Being comfortable with all your decisions in life and not second guessing and having doubts.

Zach – Leave things in a better place than I found them.  Leave a positive impact.

Success can be measured financially, but is it more stability than wealth?

3/16/23 – Thur – F4F – E212 (E264) Brian’s Farming Videos – Brian Brown 

Louisville, KY National Farm Machinery Show

           When I look back, I’m successful if I can pass on a profitable farm to the family.

5/25/23 – Thur – F4F – E222 (E284) Kendal Johnson, multigenerational farmerLouisville, KY National Farm Machinery Show 

            Small wins to all add up to success.  Successful is being able to continue the family farm.

work hard so that you can make the family more money than you cost; living broke until you can get your own farm; the ultimate goal is to get your own piece of the family farm.

Make the most of the gifts God’s given you.Make your blessings/opportunities have an impact

2/23/23 – Thur – F4F – E209 (E258) FarmerDan97

            The Lord called us to be stewards of the land, and if we take care of it, He’ll take care of us.  Live life to His glory.

2/13/23 – Mon – F4P – E114 (E255) Swine Tech – Taking it to the Next Level Barrett Eller, Matthew Rooda

            Barrett – God put you on this earth for one intent, but He left you to pursue it.  Go chase your dream.

Matthew – Make the most of the gifts God’s given you.  Make your blessings/opportunities have an impact.  Look back at the industry and see that you’ve made it better, that’s success.

Summary:

Have faith and share the great news, passing along a legacy for the next generations to come, leaving things better than you found them, being of high character and being able to sleep at night, being a useful member of a team, being a person people want to be around, build a community around you and ultimately finding and doing what you love.

If you could go back and stand alongside yourself at 18 right now, what would you say?

So, you’ve implemented change, well done! How do you know it was all worth it? 

This episode is the final from our current series on 'how to innovate' - and it's time to take stock. But really, that all comes down how you measure your success.

In the first episode, "What is innovation?", we looked at three key motivators: 

1) for growth and profit 
2) for climate resilience or consumer future-proofing 
3) for community building. 

And it turns out these key motivators are also quite useful as metrics of success.

So, in this episode hear how social and cultural innovations have helped to forge bush tucker markets and create employment pathways at Worn Gundidj, an Aboriginal Cooperative in south-west Victoria; we discover how regional collaborations have created fit-for-purpose research and innovation across the Mallee region of Victoria and; we learn some of the key numbers and strategic questions you should be asking when measuring the success of an innovation.

GUESTS:

Dylan Kelly & Peter Lyles, Horticulture, Worn Gundidj (based in Tower Hill and Warrnambool)

Rebecca Wells, Chief Executive of the Mallee Regional Innovation Centre (MRIC)

Matt Dalgleish – Agricultural market analyst at Episode 3

This podcast has been created by the Victoria Drought Resilience Innovation and Adoption Hub and is funded through the Australian Government’s Future Drought Fund.

In this episode of the Demystifying Diversity Podcast, host Daralyse Lyons examines the ways in which society not only serves to shape individuals' perception and understanding of success, but also the far-reaching impacts that “success” and “being successful” has on people's conceptions of their own identities. Experts from a variety of disciplines and backgrounds share their beliefs about what success is, the value of pursuing it, and how to find personal fulfillment within their professional lives. Whatever your relationship with your own success metrics, this episode offers invaluable insights that will support you in your personal and professional goals.

In this episode, you will learn about:

* Different perspectives about what success means, and how conceptions of it have been shaped by society.

* How success and fulfillment are not the same thing, and how assessing one's professional fulfillment is a personal journey.

* How interpretations of success and professionalism are often tied to privilege.

* How essential it is to make space for an intersectional understanding of success and “achievement.” .

* The importance of and impacts of inward-focused and outward-focused metrics when assessing workplace satisfaction and professional goals.

Our guests experts this episode include:

Charlotte Alexander - Charlotte holds the Connie Dee and Ken McDaniel women Lead Chair as an Associate Professor of Law and Analytics at the Colleges of Business and Law at Georgia State University, where she uses computational methods to study legal text with a particular focus on understanding how courts process and resolve employment disputes and other types of civil lawsuits. She also founded and directs the university's legal analytics lab, which works towards a legal system that embraces data to solve intractable problems and create a more just society.

Emma Bloksberg-Fireovid (known as Emma B-F) - Emma is a speaker, trainer and leadership coach for women and non-binary folks in the technology industry. She has worked with hundreds of leaders to accelerate their careers, maximize their confidence, and amplify their impact, and has made it her professional mission to expand leadership opportunities for individuals of color, women and non-binary folks in tech.

Stewart Kraintz - Stewart is a mindset, success and relationship coach who works with people individually and in groups to empower them into ownership of their lives. Before stepping into coaching, Stew had a successful career in sales and marketing within professional baseball, having the opportunity to work for the New York Yankees and the Atlanta Braves, as well as several affiliated minor league clubs.

Damon West - Damon is a college professor, internationally known keynote speaker and Wall Street Journal best selling author of The Coffee Bean, A Simple Lesson to Create Positive Change, which Forbes listed in the Top 20 Books You Need to Read to Crush 2020.

Jonathan Howe - Jonathan is a professor at Temple University, whose research centers broadly on the intersection of waste, sport and education. Within these intersections, he focuses on black male college athletes, as well as black coaches and athletic administrators, he has presented his work at national and international conferences, and his work has been published in numerous academic journals.

Rocki Mayner - Rocki is a licensed financial coach, speaker and workshop facilitator, who previously worked as a human resources executive.

AC Fowlkes - AC is the executive officer of Fowlkes Consulting, an LGBTQ+ sensitivity and transgender inclusion consulting firm.

Deborah Atella - Deb is the author of the international best selling book, Is This Job My Jam? The Guide for Grown-Ups Who Still Don't Know What They Want to Be. She's also a certified life coach, Reiki master and meditation guide. I'm the host of the Atella Like It Is podcast.

Timothy Welbeck - Timothy is the Director for the Center of Anti-Racism Research, and an Assistant Professor of Instruction at Temple University, a civil rights attorney, a scholar of law, race and culture, a writer and a hip-hop artist.

Tre'vell Anderson - Tre'vell is an award-winning journalist, social curator and world changer who's dedicated their career to centering the stories of those in the margins, gray spaces and the intersections of life. They were named to the Roots 2020 list of the 100 Most Influential African Americans. And they told me that their definition of success has changed over time and continues to evolve.

Tomar Pierson-Brown -Tomar is the Associate Dean for Equity and Inclusive Excellence and a Clinical Associate Professor of Law at University of Pittsburgh School of Law. She's also the director of the Health Law Clinic, which operates as a medical legal partnership with UPMC Children's Hospital of Pittsburgh.

Anel Duarte - Anel specializes in facilitating one-on-one and group practices. Under the trauma sensitive and trauma informed lenses. A trauma survivor herself, she holds safe space for participants to explore their internal experiences through yoga, body movement, meditation, the use of rituals and breathing techniques. Additionally, Anel's interests center and intersectional social justice and gender violence advocacy in order to dismantle systems of oppression and to create a world where it is possible to live our lives in dignity, free from patriarchal, colonial and capitalist violence.

Sunny Taylor - Sunny is a decades long entrepreneur with an at home accounting practice of a few 100 active clients. Sunny is the content editor and creative collaborator for this podcast.

Liz Taylor - Liz is an Assistant Professor in the Sport and Recreation Management Department at Temple University School of Sport, Tourism and Hospitality Management, whose work examines gender discrimination, homophobia, sexual harassment and assault within the athletic industry. Liz spoke about burn out too, and she linked it to the dehumanization and discrimination that occurs in many industries.

LaTonya Wilkins - LaTonya is the founder of The Change Coaches LLC, an organization dedicated to creating revolutionary leadership development, culture change, and extraordinary personal growth. She is also the author of Leading Below the Surface: How to Build Real and Psychologically Safe Relationships with People Who are Different from You.

Joyce Jelks - Known personally and professionally as JJ, is the head of people and culture at Wieden+Kennedy, New York and Army Major, the Chief Founding Member, Relationship Engagement Manager for Sean Johnson and founder of Ottawa Park HR advisory.

Shanna Hocking - Shanna is a thought leader, keynote speaker and writer with 20 years experience working in leadership development. Shanna is the author of One Bold Move a Day and the host of the One Bold Move a Day Podcast.

Christina Glickman - Christina is the founder of the Extra Love Army. Christina is a Ted X speaker. Podcaster and the author of the best selling book Extra: The Art of Being.

Jeff Mayner - Jeff is a financial services professional and full time entrepreneur. Prior to his transition to entrepreneurship. He worked in IT telecommunications and prior to that he served 8 1/2 years in the United States Navy.

Alida Miranda-Wolff - Alida is the author of Cultures of Belonging, Building Inclusive Organizations That Last and CEO and founder of Ethos, A Diversity equity, inclusion and belonging firm dedicated to closing the opportunity gap for underrepresented and underserved groups.

Steve Bollar - AKA Stand Tall Steve, is an educational thought leader, author and motivational speaker. The author of the book, Ideas, Ideas, Ideas and creator of the podcast The Stand Tall Leadership Show.

Click here for a full transcript of this episode.

VitaSupreme Supplements:

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You are Not Broken!

You may feel that you are. You may struggle with what you are conditioned to believe about yourself. If Jean and I can leave you with one message in this episode it is that you are not broken.

Living unapologetically authentic means allowing us to be who we truly are. It is filtering out what we've been conditioned to believe about ourselves and learning to overcome the true source of our struggles within...fear of judgement or rejection.

Jean Tien is a reformed corporate climber that fumbled her way through life, her words, until she realized that "happily ever after doesn't automatically happen when you start to make more money or climb the corporate ladder. She says that following this age-old formula for success didn't work because it wasn't allowing her to be herself."

In this episode we unpack the success formula that Jean developed for overcoming her fears and living unapologetically authentic. Additionally, we discuss minor things like: cancel culture, fear of judgement, deficiencies in self-esteem, etc. 

Listen in and take notes to help you become who you are meant to be. It's not always who you think today that it is!

Jean's book The S.U.C.C.E.S.S Method will be out in December or January.

12-week plan: Establishing the 5 Pillars of Wellness - How you can improve your life in each area.

You can sign up for your initial consult at my Calendly link here: https://calendly.com/toddtalksllc/initialconsult

You can reach me anytime at
email: tandrewsen.monat@gmail.com
Instagram @toddtalks_ig

I was at the airport recently and I got thinking about the windsock as it was blowing around in the gusting winds. A windsock is a simple yet critical tool for pilots, as it tells them what direction the wind is blowing and at what speed, which is extremely important when you’re taking off or landing a plane.

What areas of your business do you need to know the velocity and direction?

• Cash flow?
• Lead flow?
• Sales?

In today's episode, I share how to choose what to measure in order to make effective decisions, take the right action, manage your business well, and most importantly, be able to scale.

Connect with me on LinkedIn
Watch episodes on our YouTube Channel
Watch THIS episode on our YouTube Channel
Schedule a Discovery Call with me
www.kaizenperformance.com

Would you like to get an accurate idea of your business performance but don’t know what exactly to look at? In this video, I go over important metrics for measuring success in your business and how you can identify the changes that you need to make in order to scale.

👉 Subscribe

First of all, it’s important to keep in mind that there’s only a few indicators you should be measuring. The question is: How do you determine which indicators to look at?

Well, it’s important to figure out what it is that you want to change. If you want to change your profitability, then it’s a good idea to measure profits. If you want to change the quantity of your sales, then you should look at sales. The change you want to see will ultimately determine your metrics for measuring success.

So, which metrics will be most likely to tell you about your business performance? For this, you’re going to have to look at both lagging and leading indicators.

A lagging indicator for sales would be how many sales were actually made. Lagging indicators are helpful because they show us patterns after the fact. A leading indicator in the case of sales would be prospecting activities. Things like, how many proposals did you make? How many people did you talk to over the phone or face-to-face?

Once you can see the data for the lagging and leading indicators, you can take action to change the activities leading to the outcomes you want. The value of these different metrics for measuring success is that they allow you to focus your time and energy. If you want to improve your overall business performance, getting clear about what needs to change is a crucial first step.

Connect with me on LinkedIn
Watch episodes on our YouTube Channel
Watch THIS episode on our YouTube Channel
Schedule a Discovery Call with me
www.kaizenperformance.com

Hello, my name is Iain Campbell-McKenna, and this is “Procurement in 5-minutes.” That’s right, in 5-minutes I promise to tackle some of the biggest challenges and deepest questions our profession and industry face on a day-to-day basis.

In today’s 5-minutes I welcome global procurement expert Dan Allamand to answer the question: "How do you measure procurement success?" 

Visit Dan's LinkedIn profile @: https://www.linkedin.com/in/danallamand/ 

Today we invite you to listen to another one of our Better Done Than Perfect episodes. Our guest is Alli Blum, SaaS consultant extraordinaire and onboarding strategist. You’ll learn about Alli’s professional journey, her definition of ideal onboarding, customer success milestones, and her bulletproof advice on conducting customer interviews.

Please head over to the episode page for the detailed recap and key takeaways.

Show notes

• alliblum.com — Alli’s website
• UI Breakfast Episode 112: Optimizing SaaS Trials with Alli Blum
• Conducting Switch Interviews — an article by Thoughtbot
• JTBD for User Onboarding with Ramli John
• Stop Aiming at Happiness: Unconventional Wisdom for Customer Success — Anna Jacobsen’s Microconf talk
• What is a North Star metric? — a Mixpanel article
• How Long Should Your Pages Be? — an article on stages of awareness by Copy Hackers
• The JTBD methodology by Bob Moesta and Chris Spiek, one of Alli’s recommended resources
• Forget the Funnel by Claire Suellentrop and Gia Laudi — one of Alli’s recommended resources
• Copy Hackers by Joanna Weibe — one of Alli’s recommended resources
• The Mom Test — a book by Rob Fitzpatrick, Jane’s recommendation

Thanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.

Sponsor

This episode is brought to you by Userlist — a lifecycle messaging tool for your SaaS product. At Userlist, our mission is to make your founder journey more enjoyable and less overwhelming. That’s why we built an email automation tool that does exactly what you need. No more, no less. Manage your users, segment them, and get in touch throughout their journey — all based on their behavior. Try Userlist free whenever you’re ready at userlist.com.

Interested in sponsoring an episode? Learn more here.

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Top of show lyrics/song: thankful by meltycanon

But first //
Black Lives Matter at 7 Years...
Must watch #1 // Video: Defunding Vs. Abolishing The Police Explained in 6 Minutes
Must watch #2 // Video: What "defund the police" really means

Main Show - Measuring Success //
7 Ways To Measure True Success
20 New Ways to Measure Success
Measuring Success as a Writer or Artist: A Basic Guide to Happiness
9 Things You Should Give Up to be a Successful Artist
How You Should Really Be Measuring Success
Is There a True Measure of Success? How to Define Your Own
5 Mistakes Companies Make When Measuring Success
Video: How Do You Measure Success?

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