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    How to Love Criticism | WorkLife with Adam Grant

    en-usAugust 14, 2023

    Podcast Summary

    • Learning from Unusual SourcesEmbrace challenges, learn from failures, and never stop seeking knowledge from diverse sources.

      We can all learn from unusual individuals and their ways of working, creating, and connecting with each other. This idea is explored in the Work Life podcast with Adam Grant. Meanwhile, for those seeking to improve their business management, Odoo offers an affordable, all-in-one solution. And for families looking for an educational and entertaining podcast, Who Smarted is a great option. Now, let me share a personal story. At 26, I was asked to teach a motivation class to US Air Force generals and colonels. I felt underqualified, but I learned a valuable lesson that day. Despite my initial failure, I gained insights from the experience, and perhaps, so did my audience. The reviews may have been critical, but I took it as an opportunity to grow. So, embrace challenges, learn from failures, and never stop seeking knowledge.

    • Embrace criticism for growthView criticism as a valuable tool for personal and professional development, even if it's uncomfortable initially.

      Constructive criticism, though often difficult to receive, is essential for personal and professional growth. Our ego can make it challenging to accept criticism, leading it to censor the information we receive. However, organizations like the one led by Ray, where criticism is encouraged and welcomed, can help us improve and make better decisions. By embracing criticism and using it as an opportunity to learn, we can create a culture of continuous improvement. It may be uncomfortable initially, but the benefits far outweigh the discomfort. So, instead of reacting defensively or ignoring criticism, try to view it as a valuable tool for growth.

    • Embracing transparency and criticism for growthConstructive criticism and radical transparency can lead to personal and organizational success. Seek out those who challenge your ego and provide honest feedback.

      Embracing radical transparency and constructive criticism can lead to personal growth and organizational success. Ray Dalio, the founder of Bridgewater Associates, learned this lesson the hard way after a failed bet led to the collapse of his firm and financial struggles for his family. He realized the importance of surrounding himself with people who would challenge his ego and provide honest feedback. Bridgewater Associates now operates under this philosophy, with a culture that encourages open and transparent criticism. This approach has helped the firm become the most successful hedge fund in the world, managing over $160 billion in assets. While not every organization can adopt such an extreme approach, the principle of seeking out constructive criticism and learning from it is a valuable one for anyone looking to improve themselves or their teams.

    • The importance of a challenge network for growthSharing failures and successes with trusted individuals leads to better results, increased trust, and personal/professional growth. Embrace open communication and constructive criticism to overcome fear and reach full potential.

      Having a "challenge network" of trusted individuals who push us to improve is crucial for personal and professional growth. This concept, which is prevalent at Bridgewater Associates, involves openly sharing failures and successes with others, even if it's uncomfortable. This type of transparency can lead to better results and increased trust within a team. However, it's essential to be receptive to criticism and be willing to listen and learn from it. The fear of being criticized or revealing weaknesses can hinder growth and prevent us from reaching our full potential. While transparency might not be suitable for all workplaces, embracing open communication and constructive criticism can lead to a more productive and honest work environment.

    • Providing effective feedback: challenge directly and care personallyEffective feedback requires a balance of challenging directly and caring personally (radical candor), reacting with compassion, being humble and stating intentions, recognizing the value of criticism, and addressing personal allergies.

      Providing effective feedback involves both challenging directly and caring personally. This approach, known as radical candor, is more effective than simply delivering criticism in a sandwich format or avoiding it altogether. It's important to remember that emotional reactions are normal and to react with compassion. Being humble and stating your intention to be helpful can make criticism easier to receive. Additionally, it's important to recognize the value of criticism and the benefits it can bring, even if it's uncomfortable at times. Finally, being aware of and addressing personal allergies, like those that affect breathing, can significantly improve overall well-being.

    • The power of transparency in the workplaceRecording and reviewing meetings can help individuals and teams learn from mistakes and improve communication, creating a more open and honest work environment, eliminating office politics.

      Transparency in the workplace can lead to significant improvements in performance and accountability. The example of Bridgewater Associates, a company known for its radical transparency, shows that recording and reviewing meetings can help individuals and teams learn from their mistakes and improve their communication. This approach can also help eliminate office politics and create a more open and honest work environment. Additionally, personal experiences, such as diving or running, can provide valuable lessons about the importance of seeking objective feedback and continuously striving for improvement. So whether you're looking for relief from allergies or trying to excel in your career, remember the power of transparency and the value of constructive feedback.

    • The Power of Constructive Criticism for Personal GrowthRegular constructive criticism, even when harsh, can lead to self-awareness and improvement, allowing individuals to better fit into a company culture.

      Constructive criticism, even when it's harsh, can lead to personal growth and self-awareness. Bridgewater Associates, a successful investment firm, practices radical transparency, where employees receive regular feedback, including public rankings. This can be a difficult experience, but those who embrace it, like Kieran Rau, a doctor and former successful businessman who was once identified as the company's worst manager, can gain valuable insights about their strengths and weaknesses. Rau saw the ranking as an opportunity to learn and grow, rather than a source of embarrassment. This mindset allows individuals to improve themselves and better fit into the company culture. The daily experience of receiving constructive criticism is essential for self-discovery and fundamental change, rather than the dramatic moments.

    • Two modes of the brain: emotional reaction and improving modeEmbrace feedback as an opportunity for growth, recognize mistakes and learn from them, and focus on progress rather than setbacks.

      Our brains have two modes: the primal emotional reaction and the improving mode. The primal emotional reaction is our lower level setting, characterized by a strong emotional response to criticism or setbacks. The improving mode, on the other hand, is our higher level setting, which encourages growth and learning from feedback. At Bridgewater Associates, the belief is that constant exposure to feedback helps individuals improve their ability to hear the voice of improvement. This means recognizing and learning from mistakes and setbacks. Ray Dalio, for instance, has trained himself to enjoy receiving criticism because he understands that it leads to progress. However, it's important to reflect on the feedback and learn from it. This can be challenging, as our inner dictator often goes into denial and attack mode instead. To help overcome this, it's important to remember that feedback is an opportunity for growth and to reflect on how our behavior appears to others. By focusing on progress rather than setbacks, we can turn pain into learning and continue to improve.

    • Focus on our response to feedback to create a second scoreEmbrace criticism, engage challenge network, listen actively, express gratitude, and commit to self-improvement

      Beyond our performance in a given situation, we have the power to create a second score by how we respond to feedback. Psychologists suggest that we focus on this second score, as it's the only thing we can control after the fact. By being open and receptive to criticism, we demonstrate our willingness to improve and grow. A key habit to develop is to rate ourselves on how well we take feedback each time it's given. This mindset shift allows us to learn from our mistakes and use them as stepping stones to progress. As the speaker shared, even being labeled as the worst manager at Bridgewater led to a productive and energizing day when he embraced the feedback and saw it as an opportunity for growth. So, the next time you receive criticism, remember that the main evaluation now is whether you're open or defensive. Engage your challenge network, listen actively, and express gratitude. The best way to prove yourself is by showing your commitment to self-improvement.

    • Streamline Operations with Odoo and SlackBy combining Odoo's affordable all-in-one management software and Slack's collaboration hub, businesses can increase productivity, save time, and focus on growth.

      Odoo and Slack are powerful tools designed to help businesses streamline their operations and save time. Odoo is an affordable all-in-one management software with a library of integrated applications. It allows businesses to manage various aspects of their operations more efficiently and at a lower cost than traditional software solutions. On the other hand, Slack is a collaboration hub where work happens. It brings together people, data, and information in one AI-powered place, enabling instant communication and automation of routine tasks. By using both Odoo and Slack, businesses can increase productivity, save time, and focus on growing their operations. To learn more about Odoo, visit odoo.com/betterhuman, and to get started with Slack, go to visitslack.com.

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