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    customerdata

    Explore " customerdata" with insightful episodes like "Unlocking Competitive Advantage Through Data Analytics and Customer Data Enrichment With Matt Taverna" and "CXChronicles Podcast Episode 68 with Alex Genov from Zappos" from podcasts like ""Cannabis Marketing Live" and "CXChronicles Podcast"" and more!

    Episodes (2)

    Unlocking Competitive Advantage Through Data Analytics and Customer Data Enrichment With Matt Taverna

    Unlocking Competitive Advantage Through Data Analytics and Customer Data Enrichment With Matt Taverna

    In today’s rapidly changing business landscape, the imperative for regulated companies is clear: harness the power of data analytics or risk falling behind. 

    Failing to gather customer data, or worse, not knowing how to properly utilize it is a critical misstep for businesses in regulated industries like cannabis, CBD, or alcohol. Don’t let your competition outpace you!

    There’s a growing need for cannabis and alcohol businesses to expand their data scope beyond basic demographic info — phone numbers, emails, and purchase history — with consumer behavior datasets to provide a more nuanced understanding of customer preferences. Cannabis customer data enrichment or second party data enrichment services can elevate your customer data from merely informative to truly insightful. 

    Generating a more enhanced view of your consumers allows companies to better target cannabis and alcohol consumers who are actively seeking specific products or services, amplifying the return on investment for advertising campaigns and dramatically enhancing the customer experience. 

    During the webinar, you will learn:

    • What customer data enrichment is, and why it is important
    • How CRM data enrichment improves customer experiences and real-world use cases you can implement today!
    • How to select and vet data enrichment companies and tips for determining data quality

    Learn how to deliver truly exceptional cannabis customer experiences that improve the ROAS of your display, paid search, and SEO campaigns. The modern business environment demands a sophisticated approach to data analytics and customer engagement. Don’t get left behind!

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    CXChronicles Podcast Episode 68 with Alex Genov from Zappos

    CXChronicles Podcast Episode 68 with Alex Genov from Zappos

    In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. 

    Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with Adrian and gives the listeners tons of valuable tips, advice and knowledge around how Zappos' manages millions of customers, and purchases each year. 

    Listen to this episode today to learn more about Alex and the Zappos team! 

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