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    • Rockefeller's strategic location and transportation advantageRockefeller's strategic location near railroads and ruthless business tactics allowed him to dominate the oil industry and set modern business practices.

      John D. Rockefeller, the industrialist and founder of Standard Oil, was a visionary businessman who understood the importance of location and transportation in building a successful multinational corporation. He was not a self-made mogul but rather a collaborative leader who prioritized the good of the organization over personal gain. Rockefeller's approach to business is exemplified in the establishment of his refinery in Cleveland, Ohio, near railroad tracks, which gave him the leverage to secure preferential rates on transportation. This strategic move allowed Rockefeller to dominate the oil industry and set a pattern for modern business practices. The "Cleveland Massacre," a result of Rockefeller's ruthless business tactics, involved driving smaller competitors out of business through price wars and vertical integration. This takeaway highlights Rockefeller's innovative mindset and his ability to adapt to the changing business landscape of the late 1800s.

    • The Cleveland Massacre: Oil Industry Crisis in Late 1860sDuring industry crises, recognizing the interconnected system and taking a strategic, long-term approach can lead to opportunities for monopolies

      During the late 1860s, a persistent slump in the oil industry led to an oversupply of refineries, causing profit margins to vanish and prices to plummet. This situation, known as the Cleveland Massacre, left 90% of refineries operating at a loss. Amidst this crisis, John D. Rockefeller saw an opportunity to replace competition with cooperation, leading to the formation of Standard Oil and the start of his monopoly campaign. The key insight was recognizing the industry as a complex interconnected system, rather than just focusing on his individual business. Rockefeller's success hinged on understanding the broader implications of the crisis and taking a strategic, long-term approach to address it.

    • John D. Rockefeller's Vision of a Cartel in the Oil IndustryIn the late 1800s, Rockefeller formed Standard Oil as a cartel to address overcapacity and price instability, setting the stage for modern business practices.

      John D. Rockefeller, a trailblazing entrepreneur, envisioned a cartel to address overcapacity and price instability in the oil industry around 1869, which laid the groundwork for what OPEC does today. He sought significant capital to implement his plans and overcome competitors, leading to the creation of Standard Oil Company through incorporation. Despite criticism for forming a cartel, many tried to do the same. Rockefeller and Henry Flagler, co-founders of Standard Oil, needed to supplement their capital without losing control, which they achieved by incorporating and selling shares to select investors. However, due to legal restrictions, they had to create a complex network of companies to overcome the limitation of owning property only within their state of incorporation. The new company, Standard Oil, quickly became a landmark in business history with a significant market share and extensive infrastructure. Rockefeller, in his twenties, had already established a significant empire in the oil industry with Standard Oil controlling 10% of American petroleum refining. Despite his megalomaniacal plans, Rockefeller's actions set the stage for the modern business landscape.

    • John D. Rockefeller's business approach and frugality made him the richest man in the worldRockefeller's business model of no salaries for leading men, profit from dividends and shares, and focus on order and consolidation attracted investors and made him the richest man in the world despite his humble beginnings and lack of legal training.

      John D. Rockefeller's economical and aligned business approach, as seen in the incorporation of Standard Oil and his frugality, attracted investors and made him the richest man in the world. Despite his lack of legal training, Rockefeller's decision to have no salaries for leading men but instead profit solely from dividends and shares, created incentives that aligned everyone's interests. Rockefeller started out in a modest office and had a humble upbringing, which influenced his aversion to ostentatious displays of wealth. In the face of skepticism and financial instability, Rockefeller proved his critics wrong by paying impressive dividends during the industry's worst financial crisis. With a focus on order and consolidation, Rockefeller targeted and subjugated rival refineries in Cleveland as the first step in his expansion strategy.

    • John D. Rockefeller's strategic business takeover in 1871Rockefeller's focus on cost control, eliminating inefficiencies, and strategic acquisitions gave him an edge during industry downturns, leading to the formation of a trading cartel.

      John D. Rockefeller's controversial victory over the Cleveland refiners in 1871, which came amidst the deteriorating state of the kerosene trade, showcased both his visionary leadership and strategic business acumen, as well as his lust for domination and contempt for competitors. Rockefeller's relentless focus on controlling expenses and eliminating inefficiencies gave him a significant advantage over his rivals, enabling him to stay profitable even during industry downturns. This, in turn, allowed him to make strategic acquisitions, such as the covert takeover of J.A. Bostwick and Company, which gave him a sophisticated purchasing agency and helped him build a trading cartel. Rockefeller's secretive and strategic approach, characterized by his dedication to maintaining the appearance of independence while acting as a puppet master, set the pattern for his career and contributed to his immense wealth.

    • John D. Rockefeller's Strategic Partnerships and the 'Cleveland Massacre'Rockefeller formed a railroad cartel, the South Improvement Company, granting preferential treatment to Standard Oil, enabling them to underprice competitors and dominate the oil industry.

      John D. Rockefeller, during the 1870s, employed secrecy and strategic partnerships to consolidate the oil industry. On New Year's Day 1872, Rockefeller and his team raised an unprecedented amount of capital and made a historic decision to purchase refining properties. This move marked the beginning of the infamous "Cleveland Massacre," a series of clandestine deals and ruthless business tactics. To create a cartel, Rockefeller partnered with the Pennsylvania Railroad and established the South Improvement Company, a holding company with broad powers. The railroads raised freight rates for all refiners but granted substantial rebates to SIC members, including Standard Oil, providing a significant competitive advantage. Moreover, SIC members received kickbacks on shipments made by rival refiners and received comprehensive information about their competitors' oil shipments, enabling underpricing. Rockefeller's exceptional self-confidence and determination to protect the industry led him to consolidate the competition, ultimately shaping the oil industry as we know it.

    • John D. Rockefeller's Secret Alliance with RailroadsJohn D. Rockefeller formed a secret alliance with railroads, acting as an arbitrator to prevent price wars and ensuring a predetermined share of oil traffic in return for railroad support and tank car leverage.

      During the late 1800s, John D. Rockefeller and the nation's leading railroads formed a secret alliance called the South Improvement Company (SIC). This collusion was astonishing in scale and allowed Rockefeller to gain near-omnipotent control in oil refining. In return, Rockefeller acted as an arbitrator for the railroads, preventing price wars and ensuring each received a predetermined share of oil traffic. Additionally, Rockefeller accumulated a large number of tank cars, which were in perpetual short supply, giving him leverage in negotiations. This double cartel in oil and railroads was a masterful move in Rockefeller's quest for industrial domination. However, the SIC was eventually exposed as a conspiracy, leading to competition trying to break it up. Interestingly, one of Rockefeller's adversaries, Henry H. Rogers, who led the opposition against the SIC, later joined Standard Oil. Rogers was also Mark Twain's best friend, adding an unexpected connection to this industrial saga. Rockefeller's ability to understand what both parties wanted and craft mutually beneficial terms was a key strength in his bargaining situations. Despite the competition's efforts to disrupt the SIC, Rockefeller's strategic maneuvers ultimately fortified his position in the oil industry.

    • The South Improvement Company: A Precursor to Rockefeller's Oil MonopolyRockefeller's controversial South Improvement Company scheme led to the consolidation of Cleveland's refineries, making him the world's largest oil refiner at 31, and foreshadowed his future monopolistic tactics.

      The South Improvement Company (SIC) was a controversial scheme aimed at controlling oil prices and shipping rates through a cartel between Standard Oil and the railroads. When Rogers, a railroad chief, met with Rockefeller in March 18th, 1911, he admitted the unfairness of the SIC contract and proposed uniform rates for all shippers, dealing a significant blow to Rockefeller's plans. The railroads' move to abrogate the contract and institute uniform rates came earlier than expected, and the political reaction was swift and severe. The SIC was canceled, and Rockefeller was accused of conspiracy against producers and consumers. Despite this, Rockefeller saw the producers' outrage as motivated by envy and hypocrisy. During the brief life of the SIC, Rockefeller consolidated Cleveland's refineries, becoming the world's largest oil refiner at 31 years old. The SIC's threat of price manipulation and control was so severe that 22 of Rockefeller's competitors sold out to him within a month. The SIC was a precursor to Rockefeller's grand plan to monopolize the oil industry, and its infamy came from both being a dress rehearsal for his future tactics and the swift consolidation of Cleveland's refineries.

    • John D. Rockefeller's National MonopolyJohn D. Rockefeller used coercive tactics, secret deals, and strategic acquisitions to control transportation and eliminate competitors, establishing Standard Oil as the dominant refiner by the mid-1870s.

      John D. Rockefeller, after the Cleveland Massacre, continued his monopolistic practices on a national level by forming front organizations and coercing competitors into selling out to Standard Oil. He made secret deals with railroads to control transportation and drive up costs for competitors, effectively forcing them out of business. This tactic, known as "coercive monopolies," was used to absorb the remaining independence into Standard Oil. An example of this is the case of Samuel Van Sickle, who was offered a salary to abandon his refinery project but refused, only to find himself unable to make a profit due to Standard Oil's control over freight and railroad tracks. This pattern of ruthless competition and strategic acquisitions allowed Rockefeller to control the major refining centers by the mid-1870s.

    • Rockefeller's Stealthy Takeover of Camden's Barrel FactoryRockefeller bought out competitors' refineries using Camden as a front, maintaining confidentiality and eliminating competition, leading to Standard Oil's monopoly.

      John D. Rockefeller and Standard Oil prioritized confidentiality in their business dealings, as seen in the stealthy takeover of Camden's barrel factory in Baltimore. Rockefeller, who already dominated refineries in areas served by the New York Central, Erie, and Pennsylvania railroads, sought to eliminate the last major holdout, the Baltimore and Ohio Railroad (B&O). The president of the B&O, John Garrett, had encouraged Camden to resist Standard Oil and offered him discounted freight rates. Unbeknownst to Garrett, Camden had already sold out to Rockefeller. In exchange for shipping 50,000 barrels of oil monthly, Camden received a 10% barrel drawback on all refined oil sent via the B&O. This setup was identical to the one Rockefeller had used with other competitors. By using Camden as a front, Standard Oil was able to buy up competitors' refineries, making it seem as though they were just selling to Camden to fight the combination. Rockefeller paid excessive prices to acquire these businesses, with Camden himself expressing dissatisfaction over the high costs. This tactic allowed Rockefeller to consolidate the industry and eliminate competition, ultimately leading to the monopoly that Standard Oil became.

    • John D. Rockefeller's secretive wealth and industry controlRockefeller's self-control, centralized control, and efficient flow led to the concept of vertical integration, setting a precedent for modern business strategies.

      John D. Rockefeller's monopolization of the kerosene market in his thirties, despite living a secretive life of extravagant wealth, showcases his remarkable self-control and ability to control an entire industry without inviting competition. Rockefeller's instinctive realization of the importance of centralized control and orderly economic flow led to the concept of vertical integration, which he implemented to ensure an efficient flow of products from producer to consumer. This idea, though not explicitly used by Rockefeller, is a common theme in business and management classes today. The ability to quietly amass wealth and power while maintaining control is a challenging feat for any individual, and Rockefeller's discipline and vision set him apart as a true entrepreneurial pioneer. The idea that there are no new ideas under the sun is evident in Rockefeller's story, as his strategies of expansion and control can be seen in other successful business leaders throughout history.

    • Leveraging control from start to end like RockefellerAmazon, under Bezos' leadership, expanded horizontally and vertically, controlling significant portions of commerce industry, absorbing competition and making industries stronger.

      Jeff Bezos' business strategies can be seen as reminiscent of John D. Rockefeller's approach during the oil industry's growth. Both men aimed for control from start to end, expanding horizontally and vertically, and making their industries more efficient and competitive. Rockefeller's Standard Oil dominated the oil industry by the late 1870s, controlling over 90% of the refining in the United States. Similarly, Amazon, under Bezos' leadership, has expanded from e-commerce to infrastructure, such as server capacity and delivery systems, making commerce more accessible and affordable. This expansion has led Amazon to control a significant portion of the commerce industry, much like Rockefeller's control of the oil industry. Both men's strategies involved absorbing competition and making their industries stronger as a whole. Amazon's acquisition of Whole Foods, its expansion into cloud computing, and its increasing dominance in package delivery are all examples of this growth mindset. By understanding the strategies behind their success, we can learn valuable lessons about business growth and industry disruption.

    • Hiring ahead of need, expanding ideas, and focusing on efficiencyVisionary leader John D. Rockefeller built his oil empire by hiring ahead of need, constantly expanding ideas, and maintaining a strict focus on efficiency. He was known for his quiet demeanor, refusal to waste time or resources, and belief in the power of action over talk.

      John D. Rockefeller, the American oil magnate, was a visionary leader who built his empire by hiring talented people ahead of need, constantly expanding his ideas, and maintaining a strict focus on efficiency. He was known for his quiet demeanor and refusal to waste time or resources, even when dealing with industry giants like Commodore Vanderbilt. Rockefeller's strategy was to keep information limited and maintain control, which helped him make bold decisions and ultimately retire in his late thirties. His quotes, such as "Success comes from keeping the ears open and the mouth closed," and "A man of words and not of deeds is like a garden full of weeds," reflect his belief in the power of action over talk. Despite the challenges and anxieties of his industry, Rockefeller's determination and strategic thinking led him to great wealth and success.

    • John D. Rockefeller's single-minded focus on business led to his immense wealthRockefeller's unwavering focus on business, particularly oil, contributed to his success as one of history's richest men, despite facing challenges and controversies.

      John D. Rockefeller's success can be attributed to his unwavering focus and concentration on his business ventures, particularly oil. Despite facing numerous challenges and setbacks, Rockefeller's ability to single-mindedly pursue his goals led him to become one of the richest men in history. However, his controversial business practices and ambiguous legacy continue to inspire debates and complex reactions. Ron Chernow, the author of Rockefeller's biography, summarizes him as a "contradictory figure" whose ideas, though inspiring, may not always be applicable to modern life. The podcast discusses Rockefeller's fascinating life, but it's recommended to read the full biography for a comprehensive understanding. By supporting the podcast through the Amazon affiliate link, listeners can help out the show while gaining valuable insights from Rockefeller's story.

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    "Learning from history is a form of leverage." — Charlie Munger. 

    Founders Notes gives you the superpower to learn from history's greatest entrepreneurs on demand. You can search all my notes and highlights from every book I've ever read for the podcast. 

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    (2:00) Vice President Nelson Rockefeller did me the honor of saying that my entrepreneurial success in the oil business put me on a par with his grandfather, John D. Rockefeller Sr. My comment was that comparing me to John D. Sr. was like comparing a sparrow to an eagle. My words were not inspired by modesty, but by facts.

    (8:00) On his dad sending him to military school: The strict, regimented environment was good for me.

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    (30:00) The great entrepreneurs I know have these traits:

    -Devoted their minds and energy to building productive enterprises (over the long term)

    -They concentrated on expanding

    -They concentrated on making their companies more efficient 

    -They reinvest heavily in to their business (which can help efficiency and expansion )

    -Always personally involved in their business

    -They know their business down to the ground

    -They have an innate capacity to think on a large scale

    (34:00) Five wives can't all be wrong. As one of them told me after our divorce: "You're a great friend, Paul—but as a husband, you're impossible.”

    (36:00) My business interests created problems [in my marriages]. I was drilling several wells and it was by no means uncommon for me to stay on the sites overnight or even for two days or more.

    (38:00) A hatred of failure has always been part of my nature and one of the more pronounced motivating forces in my life.  Once I have committed myself to any undertaking, a powerful inner drive cuts in and I become intent on seeing it through to a satisfactory conclusion.

    (38:00) My own nature is such that I am able to concentrate on whatever is before me and am not easily distracted from it.

    (42:00) There are times when certain cards sit unclaimed in the common pile, when certain properties become available that will never be available again. A good businessman feels these moments like a fall in the barometric pressure. A great businessman is dumb enough to act on them even when he cannot afford to. — The Fish That Ate the Whale: The Life and Times of America's Banana King by Rich Cohen. (Founders #255)

    (47:00) [On transforming his company for the Saudi Arabia deal] The list of things to be done was awesome, but those things were done.

    (53:00) Churchill to his son: Your idle and lazy life is very offensive to me. You appear to be leading a perfectly useless existence.

    (54:00) My father's influence and example where the principle forces that formed my nature and character.

    ----

    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

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    #351 The Founder of Rolex: Hans Wilsdorf

    #351 The Founder of Rolex: Hans Wilsdorf

    What I learned from reading about Hans Wilsdorf and the founding of Rolex.

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    Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) 

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    ----

    (0:01) At the age of twelve I was an orphan.

    (1:00) My uncles made me become self-reliant very early in life. Looking back, I believe that it is to this, that much of my success is due.

    (9:00) The idea of wearing a watch on one's wrist was thought to be contrary to the conception of masculinity.

    (10:00) Prior to World War 1 wristwatches for men did not exist.

    (11:00) Business is problems. The best companies are just effective problem solving machines.

    (12:00) My personal opinion is that pocket watches will almost completely disappear and that wrist watches will replace them definitively! I am not mistaken in this opinion and you will see that I am right." —Hans Wilsdorf, 1914

    (14:00) The highest order bit is belief: I had very early realized the manifold possibilities of the wristlet watch and, feeling sure that they would materialize in time, I resolutely went on my way. Rolex was thus able to get several years ahead of other watch manufacturers who persisted in clinging to the pocket watch as their chief product.

    (16:00) Clearly, the companies for whom the economics of twenty-four-hour news would have made the most sense were the Big Three broadcasters. They already had most of what was needed— studios, bureaus, reporters, anchors almost everything but a belief in cable.   —  Ted Turner's Autobiography (Founders #327)

    (20:00) Business Breakdowns #65 Rolex: Timeless Excellence

    (27:00)   Rolex was effectively the first watch brand to have real marketing dollars put behind a watch. Rolex did this in a concentrated way and they've continued to do it in a way that is simply just unmatched by others in their industry.

    (28:00) It's tempting during recession to cut back on consumer advertising. At the start of each of the last three recessions, the growth of spending on such advertising had slowed by an average of 27 percent. But consumer studies of those recessions had showed that companies that didn't cut their ads had, in the recovery, captured the most market share. So we didn't cut our ad budget. In fact, we raised it to gain brand recognition, which continued advertising sustains. — Four Seasons: The Story of a Business Philosophy by Isadore Sharp. (Founders #184)

    (32:00) Social proof is a form of leverage. — Poor Charlie's Almanack: The Wit and Wisdom of Charlie Munger. (Founders #329)

    (34:00) What really matters is Hans understood the opportunity better than anybody else, and invested heavily in developing the technology to bring his ideas to fruition.

    (35:00) On keeping the main thing the main thing for decades: In developing and extending my business, I have always had certain aims in mind, a course from which I never deviated.

    (41:00) Rolex wanted to only be associated with the best. They ran an ad with the headline: Men who guide the destinies of the world, where Rolex watches.

    (43:00) Opportunity creates more opportunites. The Oyster unlocked the opportunity for the Perpetual.

    (44:00) The easier you make something for the customer, the larger the market gets: “My vision was to create the first fully packaged computer. We were no longer aiming for the handful of hobbyists who liked to assemble their own computers, who knew how to buy transformers and keyboards. For every one of them there were a thousand people who would want the machine to be ready to run.” — Steve Jobs

    (48:00) More sources:

    Rolex Jubilee: Vade Mecum by Hans Wilsdorf

    Rolex Magazine: The Hans Wilsdorf Years

    Hodinkee: Inside the Manufacture. Going Where Few Have Gone Before -- Inside All Four Rolex Manufacturing Facilities 

    Vintage Watchstraps Blog: Hans Wilsdorf and Rolex

    Business Breakdowns #65 Rolex: Timeless Excellence

    Luxury Strategy: Break the Rules of Marketing to Build Luxury Brands by Jean Noel Kapferer and Vincent Bastien 

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    #350 How To Sell Like Steve Jobs

    #350 How To Sell Like Steve Jobs

    What I learned from reading The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience by Carmine Gallo 

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    Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) 

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    (1:00) You've got to start with the customer experience and work back toward the technology—not the other way around.  —Steve Jobs in 1997

    (6:00) Why should I care = What does this do for me?

    (6:00) The Match King: Ivar Kreuger, The Financial Genius Behind a Century of Wall Street Scandals by Frank Partnoy.  (Founders #348)

    (7:00) Easy to understand, easy to spread.

    (8:00) An American Saga: Juan Trippe and His Pan Am Empire by Robert Daley 

    (8:00) The Fish That Ate the Whale: The Life and Times of America's Banana King by Rich Cohen. (Founders #255)

    (9:00)  love how crystal clear this value proposition is. Instead of 3 days driving on dangerous road, it’s 1.5 hours by air. That’s a 48x improvement in time savings. This allows the company to work so much faster. The best B2B companies save businesses time.

    (10:00) Great Advertising Founders Episodes:

    Albert Lasker (Founders #206)

    Claude Hopkins (Founders #170 and #207)

    David Ogilvy (Founders #82, 89, 169, 189, 306, 343) 

    (12:00) Advertising which promises no benefit to the consumer does not sell, yet the majority of campaigns contain no promise whatever. (That is the most important sentence in this book. Read it again.) — Ogilvy on Advertising 

    (13:00) Repeat, repeat, repeat. Human nature has a flaw. We forget that we forget.

    (19:00) Start with the problem. Do not start talking about your product before you describe the problem your product solves.

    (23:00) The Invisible Billionaire: Daniel Ludwig by Jerry Shields. (Founders #292)

    (27:00) Being so well known has advantages of scale—what you might call an informational advantage.

    Psychologists use the term social proof. We are all influenced-subconsciously and, to some extent, consciously-by what we see others do and approve.

    Therefore, if everybody's buying something, we think it's better.

    We don't like to be the one guy who's out of step.

    The social proof phenomenon, which comes right out of psychology, gives huge advantages to scale.

    —  the NEW Poor Charlie's Almanack: The Wit and Wisdom of Charlie Munger (Founders #329)

    (29:00) Marketing is theatre.

    (32:00) Belief is irresistible. — Shoe Dog: A Memoir by the Creator of Nike by Phil Knight.  (Founders #186)

    (35:00) I think one of the things that really separates us from the high primates is that we’re tool builders. I read a study that measured the efficiency of locomotion for various species on the planet. The condor used the least energy to move a kilometer. And, humans came in with a rather unimpressive showing, about a third of the way down the list. It was not too proud a showing for the crown of creation. So, that didn’t look so good. But, then somebody at Scientific American had the insight to test the efficiency of locomotion for a man on a bicycle. And, a man on a bicycle, a human on a bicycle, blew the condor away, completely off the top of the charts.

    And that’s what a computer is to me. What a computer is to me is it’s the most remarkable tool that we’ve ever come up with, it’s the equivalent of a bicycle for our minds.

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    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

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    #349 How Steve Jobs Kept Things Simple

    #349 How Steve Jobs Kept Things Simple

    What I learned from reading Insanely Simple: The Obsession That Drives Apple's Success by Ken Segall. 

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    What are the most important leadership lessons from history's greatest entrepreneurs?

    Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) 

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    ----

    (1:30) Steve wanted Apple to make a product that was simply amazing and amazingly simple.

    (3:00) If you don’t zero in on your bureaucracy every so often, you will naturally build in layers. You never set out to add bureaucracy. You just get it. Period. Without even knowing it. So you always have to be looking to eliminate it.  — Sam Walton: Made In America by Sam Walton. (Founders #234)

    (5:00) Steve was always easy to understand. He would either approve a demo, or he would request to see something different next time. Whenever Steve reviewed a demo, he would say, often with highly detailed specificity, what he wanted to happen next.  — Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs by Ken Kocienda. (Founders #281)

    (7:00) Watch this video. Andy Miller tells GREAT Steve Jobs stories

    (10:00) Many are familiar with the re-emergence of Apple. They may not be as familiar with the fact that it has few, if any parallels.
    When did a founder ever return to the company from which he had been rudely rejected to engineer a turnaround as complete and spectacular as Apple's? While turnarounds are difficult in any circumstances they are doubly difficult in a technology company. It is not too much of a stretch to say that Steve founded Apple not once but twice. And the second time he was alone. 

    —  Return to the Little Kingdom: Steve Jobs and the Creation of Appleby Michael Moritz.

    (15:00) If the ultimate decision maker is involved every step of the way the quality of the work increases.

    (20:00) "You asked the question, What was your process like?' I kind of laugh because process is an organized way of doing things. I have to remind you, during the 'Walt Period' of designing Disneyland, we didn't have processes. We just did the work. Processes came later. All of these things had never been done before. Walt had gathered up all these people who had never designed a theme park, a Disneyland. So we're in the same boat at one time, and we figure out what to do and how to do it on the fly as we go along with it and not even discuss plans, timing, or anything. We just worked and Walt just walked around and had suggestions." — Disney's Land: Walt Disney and the Invention of the Amusement Park That Changed the World by Richard Snow. (Founders #347)

    (23:00) The further you get away from 1 the more complexity you invite in.

    (25:00) Your goal: A single idea expressed clearly.

    (26:00) Jony Ive: Steve was the most focused person I’ve met in my life

    (28:00) Editing your thinking is an act of service.

    ----

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    Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) 

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    Michael Jordan In His Own Words

    Michael Jordan In His Own Words

    What I learned from reading Driven From Within by Michael Jordan and Mark Vancil. 

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    Episode Outline: 

    Players who practice hard when no one is paying attention play well when everyone is watching.

    It's hard, but it's fair. I live by those words. 

    To this day, I don't enjoy working. I enjoy playing, and figuring out how to connect playing with business. To me, that's my niche. People talk about my work ethic as a player, but they don't understand. What appeared to be hard work to others was simply playing for me.

    You have to be uncompromised in your level of commitment to whatever you are doing, or it can disappear as fast as it appeared. 

    Look around, just about any person or entity achieving at a high level has the same focus. The morning after Tiger Woods rallied to beat Phil Mickelson at the Ford Championship in 2005, he was in the gym by 6:30 to work out. No lights. No cameras. No glitz or glamour. Uncompromised. 

    I knew going against the grain was just part of the process.

    The mind will play tricks on you. The mind was telling you that you couldn't go any further. The mind was telling you how much it hurt. The mind was telling you these things to keep you from reaching your goal. But you have to see past that, turn it all off if you are going to get where you want to be.

    I would wake up in the morning thinking: How am I going to attack today?

    I’m not so dominant that I can’t listen to creative ideas coming from other people. Successful people listen. Those who don’t listen, don’t survive long.

    In all honesty, I don't know what's ahead. If you ask me what I'm going to do in five years, I can't tell you. This moment? Now that's a different story. I know what I'm doing moment to moment, but I have no idea what's ahead. I'm so connected to this moment that I don't make assumptions about what might come next, because I don't want to lose touch with the present. Once you make assumptions about something that might happen, or might not happen, you start limiting the potential outcomes. 

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    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

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    Founders
    en-usMay 12, 2024

    #348 The Financial Genius Behind A Century of Wall Street Scandals: Ivar Kreuger

    #348 The Financial Genius Behind A Century of Wall Street Scandals: Ivar Kreuger

    What I learned from reading The Match King: Ivar Kreuger, The Financial Genius Behind a Century of Wall Street Scandals by Frank Partnoy. 

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    Episode Outline: 

    1. Ivar was charismatic. His charisma was not natural. Ivar spent hours every day just preparing to talk. He practiced his lines for hours like great actors do.

    2. Ivar’s first pitch was simple, easy to understand, and legitimate: By investing in Swedish Match, Americans could earn profits from a monopoly abroad.

    3. Joseph Duveen noticed that Europe had plenty of art and America had plenty of money, and his entire astonishing career was the product of that simple observation. — The Days of Duveen by S.N. Behrman.  (Founders #339 Joseph Duveen: Robber Baron Art Dealer)

    4. Ivar studied Rockefeller and Carnegie: Ivar's plan was to limit competition and increase profits by securing a monopoly on match sales throughout the world, mimicking the nineteenth century oil, sugar, and steel trusts.

    5. When investors were manic, they would purchase just about anything. But during the panic that inevitably followed mania, the opposite was true. No one would buy.

    6. The problem isn’t getting rich. The problem is staying sane. — Charlie Munger

    7. Ivar understood human psychology. If something is limited and hard to get to that increases desire. This works for both products (like a Ferrari) and people (celebrities). Ivar was becoming a business celebrity.

    8.  I’ve never believed in risking what my family and friends have and need in order to pursue what they don't have and don't need. — The Essays of Warren Buffett by Warren Buffett and Lawrence Cunningham. (Founders #227)

    9. Great ideas are simple ideas: Ivar hooked Durant with his simple, brilliant idea: government loans in exchange for match monopolies.

    10. Ivar wrote to his parents, "I cannot believe that I am intended to spend my life making money for second-rate people. I shall bring American methods back home. Wait and see - I shall do great things. I'm bursting with ideas. I am only wondering which to carry out first."

    11. Ivar’s network of companies was far too complex for anyone to understand: It was like a corporate family tree from hell, and it extended into obscurity.

    12. “Victory in our industry is spelled survival.”   —Steve Jobs

    13. Ivar's financial statements were sloppy and incomplete. Yet investors nevertheless clamored to buy his securities.

    14. As more cash flowed in the questions went away. This is why Ponzi like schemes can last so long. People don’t want to believe. They don’t want the cash to stop.

    15. A Man for All Markets: From Las Vegas to Wall Street, How I Beat the Dealer and the Market by Ed Thorp. (Founders #222)

    16.  A summary of Charlie Munger on incentives:

    1. We all underestimate the power of incentives.
    2. Never, ever think about anything else before the power of incentives.
    3. The most important rule: get the incentives right.

    17. This is nuts! Fake phones and hired actors!

    Next to the desk was a table with three telephones. The middle phone was a dummy, a non-working phone that Ivar could cause to ring by stepping on a button under the desk. That button was a way to speed the exit of talkative visitors who were staying too long. Ivar also used the middle phone to impress his supporters. When Percy Rockefeller visited Ivar pretended to receive calls from various European government officials, including Mussolini and Stalin. That evening, Ivar threw a lavish party and introduced Rockefeller to numerous "ambassadors" from various countries, who actually were movie extras he had hired for the night.

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    Related Episodes

    #169 David Ogilvy (The King of Madison Avenue)

    #169 David Ogilvy (The King of Madison Avenue)

    What I learned from reading The King of Madison Avenue: David Ogilvy and the Making of Modern Advertising by Kenneth Roman. 

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    One characteristic of geniuses, said Einstein, is they are passionately curious. Ogilvy’s great secret was an inquiring mind.In conversation, he never pontificated; he interrogated.

    There were piles of books all over his house, most about successful leaders in business and government. He was interested in how they used their leadership. How they made their money. He was interested in people — people who had accomplished remarkable things.

    Reading Ogilvy’s short autobiography is like having dinner with a charming raconteur.

    His Scottish grandfather is portrayed as cold — hearted, formidable, and successful — and his hero. 

    When you write a book about advertising, you’re competing with midgets. When you write an autobiography, you’re competing with giants.

    He took the occasion to remind everyone that he was not a big shot at school. I wasn’t a scholar. I detested the philistines who ruled the roost. I was an irreconcilable rebel — a misfit. In short, I was a dud. Fellow duds, take heart! There is no correlation between success at school and success in life.

    If you can’t advertise yourself, what hope do you have of being able to advertise anything else?

    Although he entered advertising to make money, Ogilvy had become interested — obsessively interested — in the business itself. He said he had read every book that had been written on the subject, and, as a young man, had reason to believe he would be good at it and would enjoy it. Since American advertising was years ahead of advertising anywhere else, he decided to study the trade where it was done best.

    Nobody, at any level, should be allowed to have anything to do with advertising until he has read this book seven times (Scientific Advertising by Claude Hopkins). Every time I see a bad advertisement, I say to myself, “The man who wrote this copy has never read Claude Hopkins.”

    In print, it should lead with a headline that offers a consumer benefit. Often it should rely on long text packed with facts. “The more you tell, the more you sell,” as he would later preach.

    David also learned something about writing from his time in the intelligence service. Stephenson was a master of the terse note. Memos to him were returned swiftly to the sender with one of three words written at the top of the page: YES, NO, or SPEAK, meaning to come see him.

    Here Ogilvy describes himself as of the day he started the agency: “He is 38 and unemployed. He dropped out of college. He has been a cook, a salesman and a diplomat. He knows nothing about marketing and has never written any copy. He professes to be interested in advertising as a career and is ready to go to work for $5,000 a year. I doubt if any American agency will hire him.

    Like De Gaulle, he felt that praise should be a rare commodity lest you devalue the currency.

    He had a near psychopathic hatred of laziness in all its forms. He was the least lazy person I have ever encountered. His advertising philosophy was shot through with intolerance of sloth. Lazy people accept mediocrity, which he hated.

    You cannot bore people into buying. Committees can criticize advertisements, but they cannot create them. Compromise has no place in advertising. Whatever you do, go the whole hog. You can’t save souls in an empty church.

    American Express built its business in part with an effective direct mail letter that started: “Quite frankly, the American Express Card is not for everyone.”

    I am a lousy copywriter. But a good editor.

    My crusade is in favor of advertising which sells. My war cry is: “We Sell. Or Else.” This has been my philosophy for 50 years, and I have never wavered from it, no matter what the temptations have been.

    Be happy while you’re living, for you’re a long time dead.

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    #194 Ernest Hemingway (Writer, Sailor, Soldier, Spy)

    #194 Ernest Hemingway (Writer, Sailor, Soldier, Spy)

    What I learned from reading Writer, Sailor, Soldier, Spy: Ernest Hemingway's Secret Adventures, 1935-1961 by Nicholas Reynolds. 

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    #200 James Dyson (Against the Odds)

    #200 James Dyson (Against the Odds)

    What I learned from rereading Against The Odds: An Autobiography by James Dyson and reading A History of Great Inventions by James Dyson. 

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    1. I am a creator of products, a builder of things, and my name appears love on them. That is how I make a living and they are what have made nom my name at least familiar in a million homes.

    2. This is also the exposition of a business philosophy, which is very different from anything you might have encountered before.

    3. It has all happened, I really believe, because of the intrinsic excellence of the machine; because it is a better vacuum cleaner than anything that has gone before; and because it looks better than anything like it has ever looked.

    4. Perhaps millions of people, in the last few thousand years, have had ideas for improving it. All I did was take things a little further than just having the idea.

    5. My own success has been in observing objects in daily use which, it was always assumed, could not be improved.

    6. Anyone can become an expert in anything in six months, whether it is hydrodynamics for boats or cyclonic systems for vacuum cleaners. After the idea, there is plenty of time to learn the technology. My first cyclonic vacuum cleaner was built out of cereal packets and masking tape long before I understood how it worked.

    7. The best kind of business is one where you can sell a product at a high price with a good margin, and in enormous volumes. For that you have to develop a product that works better and looks better than  existing ones. That type of investment is long term and high risk. Or at least, it looks like a high-risk policy. In the longer view, it is not half so likely to prove hazardous to one's financial health as simply following the herd.

    8. Difference for the sake of it. In everything. Because it must be better. From the moment the idea strikes, to the running of the business. Difference, and retention of total control.

    9. This is not even a business book. It is, if anything, a book against business, against the principles that have filled the world with ugly, useless objects, unhappy people, and brought the country to its economic knees. We all want to make our mark. We all want to make beautiful things and a little money. We all have our own ideas about how to do it. What follows just happens to be my way.

    10. I have been a misfit throughout my professional life, and that seems to have worked to my advantage. Misfits are not born or made; they make themselves. 

    11. I took on the big boys at their own game, made them look very silly, just by being true to myself.

    12. Herb Elliot was a big name at the time, so I read a few books about him and discovered that his coach had told him that the way to develop stamina and strengthen the leg muscles was to run up and down sand dunes. This suited me fine, because if I had nothing else I certainly had sand dunes. Out there alone on the dunes I got a terrific buzz from knowing that I was doing something that no on one else was - they were all tucked up in bed at school. I knew that I was training myself to do something better than anyone else would be able to do.

    13. The act of running itself was not something I enjoyed. The best you could say for it was that it was lonely and painful. But as I started to win by greater and greater margins I did it more and more, because I knew the reason for my success was that out on the sand dunes I was doing something that no one else was doing. Apart from me and Herb, no one knew. They were all running round and round the track like a herd of sheep and not getting any quicker. Difference itself was bon making me come first.

    14. In so many ways it taught me the most significant lessons in all my youth. I was learning about the physical and psychological strength that keeps you competitive. I was learning about obstinacy. I was learning how to overcome nerves, and as I grew more and more neurotic about being caught from behind, I trained harder to stay in front. 

    15. To this day it is the fear of failure, more than anything else, which makes me keep working at success.

    16. Isambard Kingdom Brunel was unable to think small, and nothing  was a barrier to him. The mere fact that something had never been one before presented, to Brunel, no suggestion that the doing of it was impossible. He was fired by an inner strength and self-belief almost impossible to imagine in this feckless age. While I could never lay claim to the genius of a man like that —I have tried to be as confident in my vision as he was. And at times in my life when I have encountered difficulty and self-doubt I have looked to his example to fire me on.

    17. I have tried, in my own way, to draw on Brunel's dream of applying emerging technology in ways as yet unimagined. He was never afraid to be different or shocking. He never shirked the battles with the money men, and he had to overcome the most incredible resistance to his ideas: when he applied the system of the screw propeller to a transatlantic steam ship he actually filled a boat with people and sent them across the sea. I have asked people only to push my inventions around, not to get inside them and try to float!

    18. I have told myself, when people tried to make me modify my ideas, that the Great Western Railway could not have worked as anything but the vision of a single man, pursued with dogged determination that was nothing less than obsession.

    19. Throughout my story I will try to return to Brunel, and to other designers and engineers, to show how identifying with them, and seeing parallels with every stage of my own life, enabled me to see my career as a whole and to know that it would all turn out the way it has.

    20. I am led to the belief that, for 'vision' one might equally well read 'stubbornness'. At any stage in my story where I talk of vision, and arrogance seems to have got the better of me, remember that I am celebrating only my stubbornness. I am claiming nothing but the virtues of a mule.

    21. And I suppose it was here that I learnt the crucial business principle that would guide my later attempts at making money from invention: the only way to make real money is to offer the public something entirely new, that has style value as well as substance, and which they cannot get anywhere else.

    22. He did not, when an idea came to him, sit down and process it through pages of calculations; he didn't argue it through with anyone; he just went out and built it.

    So it was that when I came to him, to say, 'I've had an idea,' he would offer no more advice than to say, 'You know where the workshop is, go and do it.' 

    But we'll need to weld this thing,' I would protest. 'Well then, get a welder and weld it.' When I asked if we shouldn't talk to someone about, say, hydrodynamics, he would say, 'The lake is down there, the Land Rover is over there, take a plank of wood down to the lake, tow it behind a boat and look at what happens.'

    23. Now, this was not a modus operandi that I had encountered before. College had taught me to revere experts and expertise. Fry ridiculed all that; as far as he was concerned, with enthusiasm and intelligence anything was possible. It was mind-blowing. No research, no 'workings', no preliminary sketches. If it didn't work one way he would just try it another way, until it did. And as we proceeded I could see that we were getting on extremely quickly. The more I observed his method, the more it fascinated me.

    24. But I learnt then one of the most crucial business lessons of my life: to stint on investment in the early stages, to try to sell a half-finished product, is to doom from the start any project you embark on.

    25. People do not want all purpose; they want high-tech specificity.

    26. You simply cannot mix your messages when selling something new. A consumer can barely handle one great new idea, let alone two, or even several.

    27. I set off around the world to start selling it properly. It was time spent away from designing, but it was to teach me, above all else, that only by trying to sell the thing you have made yourself, by dealing with consumers' problems and the product's failings as they arise, can you really come to understand what you have done, to bond with your invention to improve it. 

    28. Only the man who has brought the thing into the world can presume to foist it on others, and demand a heavy price, with all his heart.

    29. It was an interesting lesson in psychology, teaching me that the entrenched professional is always going to resist far longer than the private consumer.

    30. One decent editorial counts for a thousand advertisements.

    31. In following his advice to abandon direct selling and supply shops via wholesalers, we began to lose that contact with the consumer that was the basis of our success.

    32. One of the strains of this book is about control. If you have the intimate knowledge of a product that comes with dreaming it up and then designing it, I have been trying to say, then you will be the better able to sell it and then, reciprocally, to go back to it and improve it. From there you are in the best possible position to convince others of its greatness and to inspire others to give their very best efforts to developing it, and to remain true to it, and to see it through all the way to its optimum point. To total fruition, if you like.

    33. That is what development is all about. Empirical testing demands that you only ever make one change at a time. It is the Edisonian principle, and it is bloody slow. It is a thing that takes me ages to explain to my graduate employees at Dyson, but it is so important. They tend to leap in to tests, making dozens of radical changes and then stepping back to test their new masterpiece. How do they know which change has improved it, and which hasn't?

    34. While it is easy, of course, for me to celebrate my doggedness now and say that it is all you need to succeed, the truth is that it demoralized me terribly. I would crawl into the house every night covered in dust after a long day, exhausted and depressed because that day's cyclone had not worked. There were times when I thought it would never work, that I would keep on making cyclone after cyclone, never going forwards, never going backwards, until I died.

    35. Everyday products sell. Although it is harder to improve a mature product, if you succeed there is no need to create a market. 

    36. Try out current products in your own home, and make a list of things that you don't like about them – I found about twenty things wrong with my Hoover Junior at the first attempt.

    37. No one ever had an idea staring at a drawing board.

    38. Painful but true. Breaking the mould will upset people. Challenging sitting tenants will be tough. It will take longer than you ever imagined. Ten years of development? Do you fancy that? And then negotiations on a knife edge, a shoestring, and hanging by a thread? It will take balls.

    39. Total control. From the first sprouting of the idea, through research and development, testing and prototyping, model making and engineering drawings, tooling, production, sales and marketing, all the way into the homes of the nation, it is most likely to succeed if the original visionary (or mule) sees it right through. As I have often said, I aim not to be clever, but to be dogged.

    40. I need to sleep a hell of a lot, you see. Ten hours a night or the whole day is useless.

    41. We also scooted to number one so silently because our profile was raised more by editorial coverage than by paid-for advertising. Apart from being cheaper, this is much more effective, because it carries more of the weight of objective truth than a bought space. But in terms of visibility it is less popularising, while being more efficient in selling to those to whom it is exposed, because those prospectively in the market will be drawn to it. It is also out of your control—you cannot make journalists write about you, and I have never tried. And, when they have, I have never sought to influence what they write and have never asked to see their copy before publication. They take me, or the products, as we are, and I have to hope they like us.

    42. It is one of the virtues of having such a strange—looking product, however, that journalists are more likely to take an interest in it.

    43. If you make something, sell it yourself.

    44. Companies are built, not made.

    45. You are just as likely to solve a problem by being unconventional and determined as by being brilliant. And if you can't of be unconventional, be obtuse. Be deliberately obtuse, because there are 5 billion people out there thinking in train tracks, and thinking what they have been taught to think.

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    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

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    #102 Akio Morita (Sony)

    #102 Akio Morita (Sony)

    What I learned from reading Made in Japan: Akio Morita and Sony by Akio Morita. 

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    [0:01] Forty years ago, a small group gathered in a burned-out department store building in war-devastated downtown Tokyo. Their purpose was to found a new company, their optimistic goal was to develop the technologies that would help rebuild Japan's economy.

    [5:00] I was born the first son and fifteenth-generation heir to one of Japan's finest and oldest sake-brewing families. The Morita family has been making sale for three hundred years. Unfortunately, the taste of a couple of generations of Morita family heads was so refined and their collecting skills so acute that the business suffered while they pursued their artistic interests, letting the business take care of itself, or, rather, putting it in other hands. They relied on hired managers to run the Morita company, but to these managers the business was no more than a livelihood, and if the business did not do well, that was to be regretted, but it was not crucial to their personal survival. In the end, all the managers stood to lose was a job. They did not carry the responsibility of the generations, of maintaining the continuity and prosperity of the enterprise and the financial well-being of the Morita family. 

    [8:18] Tenacity, perseverance, and optimism are traits that have been handed down to me through the family genes.

    [9:25] I was taught that scolding subordinates and looking for people to blame for problems—seeking scapegoats—is useless. These concepts have stayed with me and helped me develop the philosophy of management that served me very well.

    [10:28] I had to teach myself because the subjects I was really interested in were not taught in my school in those days.

    [14:09] The emperor, who until now had never before spoken directly to his people, told us the immediate future would be grim. He said that we could “pave the way for a grand peace for all generations to come," but we had to do it "by enduring the unendurable and suffering what is insufferable."

    [23:58] When some of my relatives came to see me, they were so shocked by the shabby conditions that they thought I had become an anarchist. They could not understand how, if I was not a radical, I could choose to work in a place like that.

    [24:28] Ibuka and I had often spoken of the concept of our new company as an innovator, a clever company that would make new high technology products in ingenious ways.

    [29:36] We were engineers and we had a big dream of success. We thought that in making a unique product, we would surely make a fortune. I then realized that having unique technology and being able to make unique products are not enough to keep a business going. You have to sell the products, and to do that you have to show the potential buyer the real value of what you are selling. 

    [32:20] There was an acute shortage of stenographers because so many people had been pushed out of school and into war work. Until that shortage could be corrected, the courts of Japan were trying to cope with a small, overworked corps of court stenographers. We were able to demonstrate our machine for the Japan Supreme Court, and we sold twenty machines almost instantly! Those people had no difficulty realizing how they could put our device to practical use; they saw the value in the tape recorder immediately.

    [38:03] Marketing is really a form of communication. We had to educate our customers to the uses of our products.

    [39:15] We would often have the market to ourselves for a year or more before the other companies would be convinced that the product would be a success. And we made a lot of money, having the market all to ourselves.

    [40:20] The public does not know what is possible, but we do. So instead of doing a lot of market research, we refine our thinking on a product and its use and try to create a market for it by educating and communicating with the public.

    [42:33] Everybody gave me a hard time. It seemed as though nobody liked the idea [the Walkman]. “It sounds like a good idea, but will people buy it if it doesn't have recording capability? I don't think so." I said, “Millions of people have bought car stereo without recording capability and I think millions will buy this machine.

    [46:38] "We definitely want some of these. We will take one hundred thousand units." One hundred thousand units! I was stunned. It was an incredible order, worth several times the total capital of our company. When he told me that there was one condition: we would have to put the Bulova name on the radios. That stopped me. We wanted to make a name for our company on the strength of our own products. We would not produce radios under another name. When I would not budge, he got short with me. "Our company name is a famous brand name that has taken over fifty years to establish," he said. "Nobody has ever heard of your brand name. Why not take advantage of ours?" I understood what he was saying, but I had my own view. “Fifty years ago," I said, “your brand name must have been just as unknown as our name is today. I am here with a new product, and I am now taking the first step for the next fifty years of my company. Fifty years from now I promise you that our name will be just as famous as your company name is, today."

    [49:04] When I attended middle school, discipline was very strict, and this included our physical as well as our mental training. Our classrooms were very cold in winter; we didn't even have a heater; and we were not allowed to wear extra clothes. In the navy,I had hard training. In boot camp every morning we had to run a long way before breakfast. In those days I did not think of myself as a physically strong person, and yet under such strict training I found I was not so weak after all, and the knowledge of my own ability gave me confidence in myself that I did not have before. It is the same with mental discipline; unless you are forced to use your mind, you become mentally lazy and you will never fulfill your potential.

    [52:06] Norio Ohga, who had been a vocal arts student at the Tokyo University of Arts when he saw our first audio tape recorder back in 1950. He was a great champion of the tape recorder, but he was severe with us because he didn't think our early machine was good enough.He was right, of course; our first machine was rather primitive. We invited him to be a paid critic even while he was still in school. His ideas were very challenging. He said then, "A ballet dancer needs a mirror to perfect her style, her technique."

    [54:21] Nobody can live twice, and the next twenty or thirty years is the brightest period of your life. You only get it once. When you leave the company thirty years from now or when your life is finished, I do not want you to regret that you spent all those years here. That would be a tragedy. I cannot stress the point too much that this is your responsibility to yourself. So I say to you, the most important thing in the next few months is for you to decide whether you will be happy or unhappy here.

    [59:40] My argument again and again was that by saving money instead of investing it in the business you might gain profit on a short-term basis, but in actual fact, you would be cashing in the assets that had been built up in the past.

    [1:00:00] One must prepare the groundwork among the customers before you can expect success in the marketplace. It is a time-honored Japanese gardening technique to prepare a tree for transplanting by slowly and carefully binding the roots over a period of time, bit by bit, to prepare the tree for the shock of the change it is about to experience. This process, called Nemawashi, takes time and patience, but it rewards you, if it is done properly, with a healthy transplanted tree. Advertising and promotion for a brand-new, innovative product is just as important.

    [1:01:19] If Japanese clients come into the office of a new and struggling company and see plush carpet and private offices and too much comfort, they become suspicious that this company is not serious, that it is devoting too much thought and company resources to management's comfort, and perhaps not enough to the product or to potential customers. Too often I have found in dealing with foreign companies that such superfluous things as the physical structure and office decor take up a lot more time and attention and money than they are worth.

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    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

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    #180 Jeff Bezos (Invention of a Global Empire)

    #180 Jeff Bezos (Invention of a Global Empire)

    What I learned from reading Amazon Unbound: Jeff Bezos and the Invention of a Global Empire by Brad Stone.

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    [1:47] Every interesting thing I've ever done, every important thing I've ever done, every beneficial thing I've ever done, has been through a cascade of experiments and mistakes and failures. I'm covered in scar tissues as a result of this.

    [6:19] I absolutely know it's hard, but we'll learn how to do it.

    [8:30] Thinking small is a self fulfilling prophecy.

    [12:13] Begin any conversation about a new product in terms of the benefit it creates for customers.

    [19:08] Bezos deployed his playbook for experiments that produced promising sparks: he poured gasoline on them.

    [22:41] You can regulate yourself quite easily or think about what you're going to do with your existing resources. Sometimes, you don't know what the boundaries are. Jeff just wanted us to be unbounded.

    [25:48] If I have to choose between agreement and conflict, I'll take conflict every time. It always yields a better result.

    [27:19] Don't come to me with a plan that assumes I will only make a certain level of investment. Tell me how to win.

    [35:50] He preached the wholesale embrace of technology, rapid experimentation, and optimism about the opportunities of the internet instead of despair.

    [45:17] Bezos’ one constant edict: Go faster.

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    I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — Gareth

    Be like Gareth. Buy a book: All the books featured on Founders Podcast