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    The power of strategic narrative | Andy Raskin

    enMay 28, 2023
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    Podcast Summary

    • How to Pitch Your Product in the New GameDon't just solve a problem, define a movement. Craft a strategic narrative to align your team and communicate why your product is the best solution in the new game.

      The traditional way of pitching a product as a solution to a problem is no longer effective. Instead, companies should focus on defining a movement and building a strategic narrative that aligns their team and helps people understand why they need their product. This framework, as explained by Andy Raskin, has been used successfully by many successful companies including Gong, Dropbox, and Salesforce to grow and align their sales, marketing, and product teams. Additionally, the pitch should focus on the shift from the old game to the new game and why the company's product is the best solution in this new game rather than just solving a pain point.

    • The Power of Storytelling in Investor PitchesBy using screenwriting techniques to structure their pitches, CEOs can create a compelling story for investors and align their team around a cohesive vision. Solving one's own problems can lead to new opportunities in their career.

      A compelling story can make all the difference while trying to get investors interested in a business idea. Reading screenwriting books helped Andy understand the importance of structuring a pitch like a movie plot to create a strong narrative. Eventually, he used this concept to create a strategic narrative for CEOs to present their company in a captivating way to investors. Solving one's own problem can lead to new opportunities in one's career. CEOs can benefit from articulating a coherent story for their business, which will excite investors and form a cohesive vision for the team to align around.

    • Structuring a Successful Pitch using Shift in the World NarrativeDefine a movement and offer a solution for new game, don’t just highlight problem and solution. Focus on the shift in the world narrative to create a powerful pitch.

      In order to create a successful pitch, it's important to structure it around a shift in the world, from the old game to the new game, rather than just highlighting the problem and solution like the typical 'arrogant doctor' pitch. The shift defines a movement and creates a strategic north star for product roadmap, fundraising, and recruiting. Examples of successful pitches using this structure include Benioff's Salesforce and Tien Tzuo's Zuora. Both focused on the shift to a new economy - the cloud and the subscription economy respectively. It's important to create a story that defines a movement and offers a solution for the new game, rather than just comparing oneself to competitors.

    • Leveraging AI-driven Sales Tools and the Power of Writing to Drive Success in Sales.Sales leaders can gain valuable insights from AI-driven sales tools like Gong. Similarly, writers can use mediums like LinkedIn and Medium to shape opinions, build their personal brand and even change their career path.

      Sales is no longer run on opinions, but on reality. AI-driven tools like Gong are giving a new mindset to sales leaders by providing data-driven insights from sales calls. For instance, Gong initially started as a sales operation tool but later realized its potential as a sales leadership tool. Writing and content creation have immense power in today's world. The timely blog post by Andy Raskin on creating a story-based sales deck was a game-changer, giving him a new career path. The advent of platforms like Medium and LinkedIn has opened up new opportunities for writers to have a direct audience. Writing great content can shape opinions, create a movement, build a brand, and even change one's life and career.

    • The importance of consistency and strategic narrative for successful content creationConsistent hard work, a strategic narrative framework, and creating unique content are essential for achieving success in content creation. Avoiding imitation and tailoring your message or brand is crucial.

      Consistent writing and gradual growth is key for success in content creation. It takes time and effort to make something popular and there are usually multiple pieces that gain traction before a breakout hit. A strategic narrative framework can help by naming the old game and stakes to show the winners who are already playing it. Naming the stakes also helps create urgency and make the situation feel like a life and death scenario. Overall, it's important to stay away from just copying other people's work and create something unique and tailored to your specific message or brand.

    • The Power of Emotionally Charged Buyer Mission StatementsCreating a buyer mission statement that is emotionally charged, with a clear object of the game and difficult obstacles to overcome, can motivate teams and customers to work towards a common goal. Use the hero's journey as inspiration to name the objective, define obstacles, and describe ways to overcome them.

      When creating a buyer mission statement or rallying cry, it's important to have a clear object of the game that is emotionally charged and split between a very negative outcome and a potentially positive one. The mission should be difficult to achieve with obstacles that take on an emotional meaning. The hero's journey can be a source of inspiration for this approach, which includes naming the object of the new game, defining obstacles that need to be overcome, and describing the ways to overcome them. By having a mission statement that resonates emotionally, companies can motivate their teams and customers to work towards a common goal.

    • Crafting a Compelling Pitch Using Story StructureFocus on the structure of one story, make your listener the main character, identify obstacles and solutions, phrase the object as a question, balance storytelling with concrete guidance.

      When pitching, it's important to focus on the structure of one story and make the person you are pitching to the main character. By identifying and naming a new movement, naming the object of the new game, showing the obstacles, and outlining how to overcome them, you can create a compelling pitch. It's also helpful to phrase the object as a question to make the person feel like they are on a journey with you. However, relying too heavily on the hero's journey can be too theoretical and fail to provide concrete guidance. Instead, learn how to tell stories better while also applying the structure of one story to your pitch.

    • Shifting Corporate Training ApproachTransform corporate training through internal upskilling, making employees champions of learning, and creating a culture of our own people as educators to improve overall training programs for better upskilling and growth.

      360Learning, a company that provides corporate training software, shifted from pitching collaborative learning to upskilling from within through turning internal experts into champions of learning. The shift is from top-down learning to getting skills to people from within the company. This turned out to be more effective for 360Learning, as they stopped getting questions about how they were different from other learning platforms. The shift helped them make their pitch more effective in creating a culture of our own people as educators. Therefore, companies can adopt this approach to improve their overall training programs and make their employees champions of learning leading to better upskilling and growth.

    • How Creating a Strategic Narrative Can Help Companies Create a Movement and Guide Strategic Decision MakingCreating a strategic narrative can help companies move beyond just selling a product and provide a strategic north star that guides decision-making and prioritizes features. It allows companies to create a movement and focus on audience impact, leading to long-term growth success.

      Creating a strategic narrative helps companies move away from selling just a product towards creating a movement, which becomes the focus of conversation. CEOs confirm that it serves as a strategic north star within their companies, guiding decision making. For instance, at Gong and 360Learning, they prioritize features that fit within their strategic narrative, filtering out requests that do not help achieve that goal. Companies like Drift have achieved success by creating a movement or category, such as conversational marketing, focusing on how trends impact their audiences. Overall, creating a strategic narrative is a less salesy way to provide content to customers, allowing companies to create a strategic north star that guides their growth strategy.

    • Creating a Strategic Narrative for a Successful CategoryNaming a category isn't enough, a strategic narrative about the movement and transformation from old to new is essential. B2B companies must resonate with the buyer group for the product to succeed and a powerful narrative helps unite them. Category names are just shorthand for this movement, not the main focus.

      Category creation should not just focus on naming but also on telling a narrative or story about how the world was to how it is. The movement and strategic narrative are more important than the category name alone. B2B companies, especially in enterprise sales and technology, tend to resonate more with strategic narratives because the product is complicated and requires a uniting story for the whole group buyer. The category name is just shorthand for this movement, not the main focus. Therefore, companies should focus on creating a strategic narrative and movement rather than just naming a category, and if the movement becomes a category, it's a bonus.

    • Why B2B Enterprise Technology Companies Need A Strategic Narrative Story PitchDeveloping a strategic narrative story pitch is essential for B2B enterprise technology companies as they mature in their success. Founders can't be in every meeting and sales call, and using a qualitative approach can help gauge the effectiveness of the pitch. The framework can be tested through sales calls and The Greatest Sales Deck I've Ever Seen can serve as a helpful guide. Contact Andy Raskin for assistance in pivoting from an old story or scaling-out whole product units.

      Having a strategic narrative story pitch is crucial for B2B enterprise technology companies. A sign that something is broken in the pitch is when the company is maturing from a point where they've been successful. At this point, founders cannot be in every meeting, every product discussion, and every sales call. Also, contact Andy Raskin when there's a pivot from the old story, or when scaling-out whole product units. Founders can lay out the structure and try the framework through sales calls to see if it's resonating. Anyone can do it provided they use a qualitative approach. The closest guide is The Greatest Sales Deck I've Ever Seen post.

    • Creating a Shift Presentation: Tips and ChallengesWhen creating a shift presentation, focus on principles rather than a template. The second session may be discouraging, but a rough draft can be more valuable than great ideas. Setting expectations and emphasizing the team's contribution can lead to valuable insights.

      There is no fixed template for creating a shift presentation. Every team is different, and the principles for building it are more important than any prescribed formula. The second session of a working session is usually the low point, where the team can get discouraged and pained. However, this is also the time where the team gets to weigh in, and having a rough draft is more valuable than having great ideas. While it can be painful for everyone, the feedback obtained during this session provides valuable insights and helps in improving the content. It is essential to set expectations about the process, highlight the challenges, and focus on the team's contribution. Reach out to Andy Raskin on LinkedIn to learn more about such experiences.

    • The CEO's Role in Crafting a True North Star NarrativeA strong narrative should be led by the CEO, providing support and air cover in all aspects of business. It serves as a guiding light, and its effectiveness can be measured by its impact on the CEO's leadership.

      Having a true north star narrative is important for any product or company, and it is best led by the CEO who can provide air cover and support it in marketing, sales, recruiting and everything else. While product leaders can also drive it, having the CEO support it can make a significant difference. Andy Raskin emphasizes that the reason he insists on the CEO leading it is that it is the true north star for everything, and he has seen it in successful engagements. When interviewing CEOs, he likes to ask them what role this narrative has played in their leadership, as it provides insights into its effectiveness.

    • Create Meaningful Titles to Improve Audience RetentionTitles should summarize the message of the slide and help the audience absorb the information. Andy Raskin encourages engagement and feedback on his presentation techniques.

      Make the title the takeaway of the slide, not just a label on every single slide. This will make the content flow better and enable the audience to take away the message with no effort. Andy Raskin recently got a Fitbit and loves it, he preferred it over Polar because it was less clunky. He recommends connecting with him on LinkedIn and checking his website, which has a podcast called The Bigger Narrative. Lastly, Andy would appreciate it if people tried his presentations techniques and took the time to provide feedback.

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    • The Most Complicated Object in the Universe: https://today.uconn.edu/2018/03/complicated-object-universe/#

    • The Myers-Briggs personality test: https://www.themyersbriggs.com/en-US/Products-and-Services/Myers-Briggs

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    • An inside look at how Figma builds product | Yuhki Yamashita (CPO of Figma): https://www.lennysnewsletter.com/p/an-inside-look-at-how-figma-builds

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    • Dylan Field live at Config: Intuition, simplicity, and the future of design: https://www.lennysnewsletter.com/p/dylan-field-live-at-config

    • An inside look at Figma’s unique GTM motion | Claire Butler (first GTM hire): https://www.lennysnewsletter.com/p/an-inside-look-at-figmas-unique-bottom

    • Inside Canva: Coaches not managers, giving away your Legos, and running profitably | Cameron Adams (co-founder and CPO): https://www.lennysnewsletter.com/p/inside-canva-with-cameron-adams

    • The Science-Business Mismatch That Puts Your Change at Risk: https://changemanagementreview.com/the-science-business-mismatch-that-puts-your-change-at-risk/

    • Daniel Pink on LinkedIn: https://www.linkedin.com/in/danielpink/

    • Trello: https://trello.com/

    • Cron: https://cronhq.notion.site/

    • The Double Diamond framework for design thinking: https://www.fluxspace.io/resources/the-4-ds-double-diamond-design-thinking-model

    • CORE Sciences - Tips on Priming Great Meetings PDF: https://www.dropbox.com/scl/fi/gm21cj0vi0bjosyu8kd69/CORE-Sciences-Tips-on-Priming-Great-Meetings.pdf?rlkey=6fznhv7bbsxm8nj8m4luej17t&st=2eduirad&dl=0

    • How to grow a subscription business | Yuriy Timen (Grammarly, Canva, Airtable): https://www.lennysnewsletter.com/p/transform-your-subscription-growth

    • Brené Brown’s website: https://brenebrown.com/

    • The CORE personality test: https://www.core-sciences.com/new-core-identity

    • Burning Man: https://burningman.org/

    • Stripe: https://stripe.com/

    • Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive

    • Albert Einstein quote: https://www.goodreads.com/quotes/7133605-make-things-as-simple-as-possible-but-no-simpler

    • Elden Ring: https://en.bandainamcoent.eu/elden-ring/elden-ring

    • Abilene paradox: https://en.wikipedia.org/wiki/Abilene_paradox

    The Challenger Sale: Taking Control of the Customer Conversation: https://www.amazon.com/Challenger-Sale-Control-Customer-Conversation/dp/1591844355

    • The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon (author of The Challenger Sale and The JOLT Effect): https://www.lennysnewsletter.com/p/close-more-deals-matt-dixon

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    • Runway: https://runway.com/

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    • Wolfgang Puck’s website: https://wolfgangpuck.com/

    • Steven Spielberg on X: https://x.com/sspielberg93

    • John Williams’s website: https://www.johnwilliams.org/

    • The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB): https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer

    • Warby Parker: https://www.warbyparker.com/

    • Simon Sinek’s website: https://simonsinek.com/

    • What is the function of the various brainwaves?: https://www.scientificamerican.com/article/what-is-the-function-of-t-1997-12-22/

    • CORE Sciences - Your Brain's 9 Modes PDF: https://www.dropbox.com/scl/fi/figg8upeaawir1hnxv0ew/CORE-Sciences-Your-Brain-s-9-Modes.pdf?rlkey=u3zaonxvycvupurq6pwysckfq&st=os06xjnr&dl=0

    Never Split the Difference: Negotiating As If Your Life Depended On It: Unlock Your Persuasion Potential in Professional and Personal Life: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805

    The Person and the Situation: Perspectives of Social Psychology: https://www.amazon.com/Person-Situation-Perspectives-Social-Psychology/dp/1905177445

    Cambridge Fundamentals of Neuroscience in Psychology: https://www.amazon.com/Cambridge-Fundamentals-Neuroscience-Psychology/dp/B08QYNDNYX

    • Robert Greene’s books on Amazon: https://www.amazon.com/stores/Robert-Greene/author/B001IGV3IS

    Misbehaving: The Making of Behavioral Economics: https://www.amazon.com/Misbehaving-Behavioral-Economics-Richard-Thaler/dp/039335279X

    • Beehiiv: https://www.beehiiv.com/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    How embracing your emotions will accelerate your career | Joe Hudson (executive coach, Art of Accomplishment)

    How embracing your emotions will accelerate your career | Joe Hudson (executive coach, Art of Accomplishment)

    Joe Hudson is one of the most sought-after executive coaches in Silicon Valley. He is the founder of Art of Accomplishment, a transformational coaching program that has helped tens of thousands of people, including many tech executives and founders from companies like Apple, OpenAI, and Google. His unique method of transformation comes from over 25 years of exploring neurological, psychological, and spiritual traditions, tested against real-world challenges. In our conversation, Joe shares:

    • Why the critical voice in your head is always wrong, and how to change your relationship with that voice

    • Why authenticity trumps self-improvement

    • The importance of embracing all of your emotions

    • How to create more enjoyable and effective meetings

    • The power of gratitude in transforming your life

    • Practical experiments for personal growth

    • Much more

    Apply for Joe’s Connection Course:

    Thousands of students have taken Joe’s most popular experience, the Connection Course. Unlike most online courses, there is no reading, lectures, or written homework. It is a three-week experiential deep dive where you will apply your learnings to real-life problems—how to make your team more productive, communicate more effectively, and resolve conflicts with ease. Apply here and use the code LENNY for $300 off your enrollment: view.life/lenny.

    Brought to you by:

    BuildBetter—AI for product teams

    WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs

    Coda—The all-in-one collaborative workspace

    Find the transcript and references at: https://www.lennysnewsletter.com/p/embracing-your-emotions-joe-hudson

    Where to find Joe Hudson:

    • X: https://x.com/FU_joehudson

    • LinkedIn: https://www.linkedin.com/in/joe-hudson/

    • Website: https://www.artofaccomplishment.com/

    • Podcast: https://www.artofaccomplishment.com/podcast

    • Linktree: https://linktr.ee/theartofaccomplishment

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Joe’s background

    (02:31) The critical voice in your head

    (06:39) Changing your relationship with the critical voice

    (13:19) Understanding and embracing emotions

    (19:52) The importance of emotional fluidity

    (24:40) Questioning assumptions and self-perception

    (30:25) The consequences of avoiding emotions

    (36:57) Experimenting with self-improvement

    (39:42) Understanding efficiency and enjoyment

    (43:17) The power of enjoyment in daily tasks

    (45:03) Innate enjoyment vs. learned enjoyment

    (46:31) Authenticity vs. self-improvement

    (50:01) Embracing emotional experiences

    (55:49) How understanding your emotions helps you make better decisions

    (01:02:53) Creating effective teams and meetings

    (01:10:40) Gratitude practice for personal growth

    (01:15:36) Conclusion and final thoughts

    Referenced:

    Descartes’ Error: Emotion, Reason, and the Human Brain: https://www.amazon.com/Descartes-Error-Emotion-Reason-Human/dp/014303622X/

    • Joe’s quote about joy: https://x.com/FU_joehudson/status/1756837774743790030

    • “Emotional Inquiry”: https://www.artofaccomplishment.com/podcast/emotional-inquiry

    Inside Out 2: https://movies.disney.com/inside-out-2

    • “Question the Assumption”: https://www.artofaccomplishment.com/podcast/question-the-assumption

    • Bodega Bay: https://www.bodegabay.com/

    • Elon Musk reveals the interview question he asks every candidate to instantly spot a liar: https://www.good.is/elon-musk-reveals-the-one-job-interview-question-he-asks-every-candidate-to-instantly-spot-a-liar

    • Great Decisions course: https://www.artofaccomplishment.com/course/great-decisions-course

    • HBR Analytic Services: https://hbr.org/hbr-analytic-services

    • Connection Course: https://www.artofaccomplishment.com/course/the-connection-course

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)

    Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)

    Brian Tolkin is the Head of Product at Opendoor. Previously, he was one of the early employees at Uber, where he was instrumental in launching and growing UberPool, UberHop, and UberExpress and started one of the first product operations teams in tech. In our conversation, we dive into:

    • How to enable product and ops to work well together

    • How to run great product reviews

    • How to make good decisions with limited data

    • How he uses the jobs-to-be-done framework at Opendoor

    • How to stay calm under pressure as a leader

    • Wild stories from his time at Uber

    • Challenges faced at Opendoor during the pandemic

    • Much more

    Brought to you by:

    Pendo—The only all-in-one product experience platform for any type of application

    Explo—Embed customer-facing analytics in your product

    Attio—The powerful, flexible CRM for fast-growing startups

    Find the transcript and references at: https://www.lennysnewsletter.com/p/scaling-uber-and-opendoor-brian-tolkin

    Where to find Brian Tolkin:

    • X: https://x.com/briantolkin

    • LinkedIn: https://www.linkedin.com/in/briantolkin/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Brian’s background

    (02:14) Career beginnings at Uber

    (02:49) Transitioning from product operations to product management

    (06:47) Product and operations synergy

    (10:00) Surge pricing at Uber

    (12:18) Scaling challenges, and stories

    (15:47) Opendoor and Covid adaptations

    (25:38) Product reviews and Jobs to Be Done

    (40:30) The challenges of A/B testing

    (42:23) Increasing conviction in solutions

    (44:33) Leveraging intuition in product decisions

    (47:07) Partnering with Zillow

    (52:55) Staying calm under pressure

    (56:25) Finding the “kernel of truth” in product management

    (01:00:21) Failure corner: Early days of Uber Pool

    (01:06:11) Lightning round and final thoughts

    Referenced:

    • Twitter’s former Head of Product opens up: being fired, meeting Elon, changing stagnant culture, building consumer product, more | Kayvon Beykpour: https://www.lennysnewsletter.com/p/twitters-former-head-of-product-kayvon-beykpour

    • Opendoor: https://sell.opendoor.com/

    • How to sell your ideas and rise within your company | Casey Winters, Eventbrite: https://www.lennysnewsletter.com/p/how-to-sell-your-ideas-and-rise-within

    • Thinking beyond frameworks | Casey Winters (Pinterest, Eventbrite, Airbnb, Tinder, Canva, Reddit, Grubhub): https://www.lennysnewsletter.com/p/thinking-beyond-frameworks-casey

    • Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO): https://www.lennysnewsletter.com/p/lessons-from-30-years-of-building

    • FlashTags: A Simple Hack for Conveying Context Without Confusion: https://www.onstartups.com/flashtags-a-simple-hack-for-conveying-context-without-confusion

    • Jobs to Be Done Theory: https://www.christenseninstitute.org/theory/jobs-to-be-done

    • The ultimate guide to JTBD | Bob Moesta (co-creator of the framework): https://www.lennyspodcast.com/the-ultimate-guide-to-jtbd-bob-moesta-co-creator-of-the-framework/

    • Zillow: https://www.zillow.com/

    • Zillow, Opendoor announce multi-year partnership: https://investor.opendoor.com/news-releases/news-release-details/zillow-opendoor-announce-multi-year-partnership

    • Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead): https://www.lennysnewsletter.com/p/building-product-at-stripe-jeff-weinstein

    • Stripe Atlas: https://stripe.com/atlas

    Founders podcast: https://www.founderspodcast.com/

    • Uber will deliver ice cream to you today: https://www.dispatch.com/story/lifestyle/food/2016/07/13/uber-will-deliver-ice-cream/24201840007/

    • UberKittens: https://www.uber.com/newsroom/uberkittens/

    • UberPuppies: https://www.uber.com/blog/uberpuppies-want-to-play/

    Shoe Dog: A Memoir by the Creator of Nike: https://www.amazon.com/Shoe-Dog-Memoir-Creator-NIKE/dp/1471146723

    The Black Swan: The Impact of the Highly Improbable: https://www.amazon.com/Black-Swan-Impact-Improbable-Incerto/dp/1400063515

    The Design of Everyday Things: https://www.amazon.com/dp/0465050654

    Shantaram: https://www.amazon.com/Shantaram-SHANTARAM-Paperback-GregoryDavidRoberts/dp/B00QPVJESC

    Full Swing on Netflix: https://www.netflix.com/title/81483353

    Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890

    Break Point on Netflix: https://www.netflix.com/title/81569920

    Air on Prime Video: https://www.amazon.com/AIR-Matt-Damon/dp/B0B8Q3JMCG

    • Fi smart dog collar: https://tryfi.com/

    • Particle: https://particlenews.ai/

    • Sara Beykpour on LinkedIn: https://www.linkedin.com/in/sarabeykpour/

    • A new-parent gift guide for product managers: https://www.lennysnewsletter.com/p/a-new-parent-gift-guide-for-product

    • Jeff Holden on LinkedIn: https://www.linkedin.com/in/jeffholden/

    • Travis Kalanick on X: https://x.com/travisk

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    The ultimate guide to performance marketing | Timothy Davis (Shopify)

    The ultimate guide to performance marketing | Timothy Davis (Shopify)

    Timothy Davis has led performance marketing for all of Shopify for the past 2.5 years, and as a consultant has helped companies like Pinterest, LinkedIn, Redfin, and Eventbrite kickstart and scale their performance marketing teams. In every one of those cases, he got them so performant at paid growth that they significantly scale spend and investment in these channels. In our conversation, we cover:

    • When and how to start investing in performance marketing

    • Common mistakes companies make with paid ads

    • How to build and structure a performance marketing team

    • How to get your creatives performing better

    • Strategies for optimizing workflows and team efficiency

    • How AI will change performance marketing

    • Much more

    Brought to you by:

    BuildBetter—AI for product teams

    OneSchema—Import CSV data 10x faster

    Eppo—Run reliable, impactful experiments

    Find the transcript and references at: https://www.lennysnewsletter.com/p/performance-marketing-timothy-davis

    Where to find Timothy Davis:

    • LinkedIn: https://www.linkedin.com/in/timothypatrickdavis/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Timothy’s background 

    (02:31) Understanding performance marketing 

    (06:31) The importance of paid search 

    (08:39) Identifying growth potential 

    (09:54) Case studies: Hairstory and Ipsy 

    (12:22) Experimenting with new platforms 

    (18:57) Choosing the right platforms 

    (20:23) LinkedIn for B2B marketing 

    (27:56) When to start investing in paid growth 

    (33:33) Common mistakes in performance marketing 

    (37:41) Working with agencies and consultants 

    (40:36) Hiring for performance marketing 

    (47:33) Metrics that matter 

    (54:43) Competitor analysis and CPC insights 

    (56:15) Custom reports and data visualization

    (56:38) Understanding impression and click share 

    (59:10) True competition metrics 

    (01:02:14) Attribution and incrementality 

    (01:08:52) Building a performance marketing team 

    (01:10:53) Creative and ad copy collaboration 

    (01:15:48) Managing workload and hiring strategy 

    (01:20:52) Training and onboarding new hires 

    (01:24:41) Impact of ATT on performance marketing 

    (01:25:56) The power of creative in ads 

    (01:29:47) Using AI in performance marketing 

    (01:37:16) Lightning round 

    Referenced:

    • Shopify: https://www.shopify.com/

    • What Is Performance Marketing?: https://www.shopify.com/blog/performance-marketing

    • Google AI: https://ai.google/

    • Pinterest: https://www.pinterest.com/

    • Eventbrite: https://www.eventbrite.com/

    • Booking.com: https://www.booking.com/

    • Credit Karma: https://www.creditkarma.com/

    • Hairstory: https://hairstory.com/

    • Google Display Network: https://www.semrush.com/blog/google-display-network/

    • SoftLayer Becomes Part of IBM’s SmartCloud: https://www.datacenterknowledge.com/deals/softlayer-becomes-part-of-ibm-s-smartcloud

    • Coca-Cola Freestyle: https://www.coca-colafreestyle.com/

    • Monday.com: https://monday.com/

    • How to sell your ideas and rise within your company | Casey Winters, Eventbrite: https://www.lennysnewsletter.com/p/how-to-sell-your-ideas-and-rise-within

    • Thinking beyond frameworks | Casey Winters (Pinterest, Eventbrite, Airbnb, Tinder, Canva, Reddit, Grubhub): https://www.lennysnewsletter.com/p/thinking-beyond-frameworks-casey

    The Signal and the Noise: Why So Many Predictions Fail—But Some Don’t: https://www.amazon.com/Signal-Noise-Many-Predictions-Fail-but/dp/0143125087

    • Courtney Wenneborg on LinkedIn: https://www.linkedin.com/in/cwenneborg/

    • PPC Hero: https://www.ppchero.com/

    • Another Deep Dive into Auction Insights, by Jacob Brown: https://www.ppchero.com/another-deep-dive-into-auction-insights/

    •Multitouch: https://multitouch.app/

    • What is time decay attribution?: https://growthmethod.com/what-is-time-decay-attribution/

    • Linear: https://linear.app/

    • Consumer Heterogeneity and Paid Search Effectiveness: A Large-Scale Field Experiment: https://faculty.haas.berkeley.edu/stadelis/BNT_ECMA_rev.pdf

    • ADT: https://www.adt.com/

    • Shopify Bursts: https://focus.business/blog/shopify-bursts/

    The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter: https://www.amazon.com/First-90-Days-Strategies-Expanded/dp/1422188612

    • Kat Nguyen on Shopify: https://www.linkedin.com/in/katngy/

    • Dollar Shave Club ad: https://www.youtube.com/watch?v=ZUG9qYTJMsI

    The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living: https://www.amazon.com/Daily-Stoic-Meditations-Wisdom-Perseverance/dp/0735211736

    Great by Choice: Uncertainty, Chaos, and Luck—Why Some Thrive Despite Them All: https://www.amazon.com/Great-Choice-Uncertainty-Luck-Why-Despite/dp/0062120999

    X-Men ’97 on Disney+: https://www.disneyplus.com/series/x-men-97/vc1XIz90ZNH5

    RRR on Netflix: https://www.netflix.com/title/81476453

    The Playlist on Netflix: https://www.netflix.com/title/81186296

    Welcome to Wrexham on Hulu: https://www.hulu.com/series/welcome-to-wrexham-c6906d50-d06c-40d1-a57c-1885d9dc2fef

    The Billion Dollar Code on Netflix: https://www.netflix.com/title/81074012

    • Magic Mind: https://magicmind.com/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    5 essential questions to craft a winning strategy | Roger Martin (author, advisor, speaker)

    5 essential questions to craft a winning strategy | Roger Martin (author, advisor, speaker)

    Roger Martin is one of the world’s leading experts on strategy and the author of Playing to Win, one of the most beloved books on strategy. He’s written extensively for the Harvard Business Review; consulted for dozens of Fortune 500 companies, including P&G, Lego, and Ford; and written 11 other books. In our conversation, we discuss:

    • The five key questions you need to answer to develop an effective strategy

    • Why most companies get strategy wrong

    • How to avoid “playing to play” instead of playing to win

    • Real-world strategy examples from Procter & Gamble, Southwest Airlines, Lego, and Figma

    • How to think about differentiation vs. low cost

    • Shortcomings of current strategy education

    • Much more

    Brought to you by:

    Webflow—The web experience platform

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    Cycle—Your feedback hub, on autopilot

    Find the transcript at: https://www.lennysnewsletter.com/p/the-ultimate-guide-to-strategy-roger-martin

    Where to find Roger Martin:

    • X: https://x.com/RogerLMartin

    • LinkedIn: https://www.linkedin.com/in/roger-martin-9916911a9/

    • Website: https://rogerlmartin.com/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Roger’s background

    (02:20) The importance of strategy

    (07:00) Challenges in developing strategy

    (08:30) Critique of modern strategy education

    (14:00) Hamilton Helmer and Richard Rumelt

    (17:40) Defining strategy

    (19:12) The Strategy Choice Cascade

    (23:20) Playing to win vs. playing to play

    (24:57) Examples of strategic success

    (30:49) Differentiation and moats

    (40:23) Applying strategy to real-world scenarios

    (43:47) Customer-centric strategy

    (44:45) Defining the market and product

    (45:59) Value chain and distribution

    (48:28) Cost leadership vs. differentiation

    (53:16) Capabilities and management systems

    (57:14) Competitive advantage and market positioning

    (01:02:41) Counterpositioning and fault lines

    (01:05:53) Adapting to AI and market changes

    (01:14:11) Betterment over perfection

    (01:18:42) Final thoughts on strategy

    Referenced:

    • Nearly 10% of S&P 500 CEOs are alumni of Procter & Gamble: https://www.bizjournals.com/cincinnati/news/2023/02/06/10-of-s-p-500-ceos-pg.html

    • FigJam: https://www.figma.com/figjam/

    • Figma: https://www.figma.com/

    • What Is Resource-Based Theory?: https://www.igi-global.com/dictionary/the-impact-of-technological-governance-and-political-capabilities-on-firms-performances-under-economic-turbulence/67915

    • Michael Porter on LinkedIn: https://www.linkedin.com/in/professorporter/

    Competitive Strategy: Techniques for Analyzing Industries and Competitors: https://www.amazon.com/Competitive-Strategy-Techniques-Industries-Competitors/dp/0684841487

    • VRIO Framework Explained: https://strategicmanagementinsight.com/tools/vrio/

    • Business strategy with Hamilton Helmer (author of 7 Powers): https://www.lennysnewsletter.com/p/business-strategy-with-hamilton-helmer

    • Good Strategy, Bad Strategy | Richard Rumelt: https://www.lennysnewsletter.com/p/good-strategy-bad-strategy-richard

    7 Powers: The Foundations of Business Strategy: https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319

    • Boston Consulting Group: https://www.bcg.com/

    • Bruce Henderson: https://en.wikipedia.org/wiki/Bruce_Henderson

    • Lego: https://www.lego.com

    • Vanguard: https://investor.vanguard.com/

    • Southwest Airlines: https://www.southwest.com/

    • How Amazon Managed to Dethrone Walmart: https://www.nytimes.com/interactive/2021/08/20/technology/how-amazon-beat-walmart.html

    • GM Lost a 10-Year Battle with Tesla, Pulling the Plug on a Long Line of EVs: https://www.forbes.com/sites/brookecrothers/2023/07/09/gm-killed-its-electric-cars-and-lost-a-10-year-battle-with-tesla/

    • Westlaw: https://www.westlawinternational.com/

    • What Is an Economic Moat? Why Warren Buffett Says It Matters for Investors: https://finance.yahoo.com/news/economic-moat-why-warren-buffett-160046125.html

    • Salomon Brothers: https://en.wikipedia.org/wiki/Salomon_Brothers

    • US Airways: https://en.wikipedia.org/wiki/US_Airways

    • Four Seasons: https://www.fourseasons.com/

    • Michael Dell on LinkedIn: https://www.linkedin.com/in/mdell/

    • Bill Gates on LinkedIn: https://www.linkedin.com/in/williamhgates/

    • Mandarin Oriental: https://www.mandarinoriental.com/en/

    • Continental Lite: https://en.wikipedia.org/wiki/Continental_Lite

    • Ted (airline): https://en.wikipedia.org/wiki/Ted_(airline)

    • Case Study: Oil of Olay: https://www.studocu.com/es/document/universidad-de-murcia/estrategia-de-marketing/case-study-old-of-olay/95079369

    • AG Lafley on LinkedIn: https://www.linkedin.com/in/ag-lafley-2381b3201/

    • Jack Bogle: https://en.wikipedia.org/wiki/John_C._Bogle

    • Seven Ways Windows 95 Changed the World: https://www.forbes.com/sites/ianmorris/2015/08/24/windows-95-changed-the-world/

    • Where to Start with Strategy? Focus on Betterment: https://rogermartin.medium.com/where-to-start-with-strategy-bae40506304c

    • Brick by brick: The man who rebuilt the house of Lego shares his leadership secrets: https://www.washingtonpost.com/news/on-leadership/wp/2016/12/08/brick-by-brick-the-man-who-rebuilt-the-house-of-lego-shares-his-leadership-secrets/

    A New Way to Think: Your Guide to Superior Management Effectiveness: https://www.amazon.com/New-Way-Think-Management-Effectiveness/dp/164782351X/

    Playing to Win: How Strategy Really Works: https://www.amazon.com/Playing-Win-Strategy-Really-Works/dp/142218739X

    The Design of Business: Why Design Thinking Is the Next Competitive Advantage: https://www.amazon.com/Design-Business-Thinking-Competitive-Advantage/dp/1422177807

    The Opposable Mind: How Successful Leaders Win Through Integrative Thinking: https://www.amazon.com/Opposable-Mind-Successful-Integrative-Thinking/dp/1422118924

    When More Is Not Better: Overcoming America’s Obsession with Economic Efficiency: https://www.amazon.com/When-More-Not-Better-Overcoming/dp/1647820065

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)

    What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)

    Rory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He’s the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world’s biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:

    • Why good products don’t always succeed, and bad ones don’t necessarily fail

    • Why less functionality can sometimes be more valuable

    • The importance of fame in building successful brands

    • The importance of timing in product success

    • The concept of “most advanced, yet acceptable”

    • Why metrics-driven workplaces can be demotivating

    • Lots of real-world case studies

    • Much more

    Note: We encountered some technical difficulties that led to less than ideal video quality for this episode, but the lessons from this conversation made it impossible for me to not publish it anyway. Thanks for your understanding and for bearing with the less-than-ideal video quality. 

    Brought to you by:

    Pendo—The only all-in-one product experience platform for any type of application

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    Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing

    Where to find Rory Sutherland:

    • X: https://x.com/rorysutherland

    • LinkedIn: https://www.linkedin.com/in/rorysutherland

    • Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Rory’s background

    (02:37) The success and failure of products

    (04:08) Why the urge to appear serious can be a disaster in marketing

    (08:05) The role of distinctiveness in product design

    (12:29) The MAYA principle

    (15:50) How thinking irrationally can be advantageous

    (17:40) The fault of multiple-choice tests

    (21:31) Companies that have successfully implemented out-of-the-box thinking

    (30:31) “Psycho-logical” thinking

    (31:45) The hare and the dog metaphor

    (38:51) Marketing’s crucial role in product adoption

    (49:21) The quirks of Google Glass

    (55:44) Survivorship bias

    (56:09) Balancing rational ideas with irrational ideas

    (01:06:19) The rise and fall of tech innovations

    (01:09:54) Consistency, distinctiveness, and clarity

    (01:21:12) Considering psychological, technological, and economic factors in parallel

    (01:23:35) Where to find Rory

    Referenced:

    • Google Glass: https://en.wikipedia.org/wiki/Google_Glass

    • Meta Portal TV: https://www.meta.com/portal/products/portal-tv/

    • Rory’s quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/

    • The MAYA Principle: Design for the Future, but Balance It with Your Users’ Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present

    • Ogilvy: https://www.ogilvy.com/

    • MCI: https://www.mci.world/

    • Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot

    • Why do the French call the British ‘the roast beefs’?: http://news.bbc.co.uk/2/hi/2913151.stm

    The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb

    • Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1

    • The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour

    • SAT: https://satsuite.collegeboard.org/sat

    • The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html

    • What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/

    • Octopus Energy: https://octopus.energy/

    • Kraken: https://octopusenergy.group/kraken-technologies

    • Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan

    • Dunbar’s number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships

    • AO: https://ao.com/

    • Zappos: https://www.zappos.com/

    • Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/

    • John Ralston Saul’s website: https://www.johnralstonsaul.com/

    Voltaire’s Bastards: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-Bastards-Dictatorship-Reason-West/dp/0679748199

    • Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/

    • Herbert Simon’s Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf

    • Robert Trivers’s website: https://roberttrivers.com/Welcome.html

    • Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan

    • The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/joys-late-tech-adopter.html

    • Jean-Claude Van Damme: https://en.wikipedia.org/wiki/Jean-Claude_Van_Damme

    • Tim Berners-Lee: https://en.wikipedia.org/wiki/Tim_Berners-Lee

    • Edward Jenner and the history of smallpox and vaccination: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1200696/

    • The real story behind penicillin: https://www.pbs.org/newshour/health/the-real-story-behind-the-worlds-first-antibiotic

    • What Are Japanese Toilets?: https://www.bigbathroomshop.co.uk/info/blog/japanese-toilets/

    • reMarkable: https://remarkable.com/

    • Chumby: https://en.wikipedia.org/wiki/Chumby

    • Survivorship bias: https://en.wikipedia.org/wiki/Survivorship_bias

    • Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive

    • Marc Newson’s website: https://marc-newson.com/

    • Designing Men: https://www.vanityfair.com/news/business/2013/11/jony-ive-marc-newson-design-auction

    • Qantas A330: https://marc-newson.com/qantas-a330/

    • Herodotus: https://en.wikipedia.org/wiki/Herodotus

    • Big Decision? Consider It Both Drunk and Sober: https://www.forbes.com/sites/chunkamui/2016/03/22/wine-and-sleep-make-for-better-decisions/?sh=5c97fdc524b1

    • How Henry Ford and Thomas Edison killed the electric car: https://www.speakev.com/threads/how-henry-ford-and-thomas-edison-killed-the-electric-car.4270/

    • Watch Jay Leno get nostalgic and swoon over this 1909 EV: https://thenextweb.com/news/jay-leno-talk-about-electric-car-1909-baker

    Jay Leno’s Garage: https://www.youtube.com/@jaylenosgarage

    • Nudgestock: https://nudgestock.com/

    • Akio Morita: https://en.wikipedia.org/wiki/Akio_Morita

    • Don Norman on LinkedIn: https://www.linkedin.com/in/donnorman/

    • What Makes Tesla’s Business Model Different: https://www.investopedia.com/articles/active-trading/072115/what-makes-teslas-business-model-different.asp

    • Monica Lewinsky on X: https://x.com/MonicaLewinsky

    Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains: azon.com/Blindsight-Mostly-Hidden-Marketing-Reshapes-ebook/dp/B07ZKZ5DWF

    Branding That Means Business: https://www.amazon.com/Branding-that-Means-Business-Economist-ebook/dp/B09QBCCH9N

    • PwC: https://www.pwc.com

    • Ryanair: https://www.ryanair.com

    • British Airways: https://www.britishairways.com/

    • Wrigley’s began as a soap business: know when to pivot: https://theamericangenius.com/entrepreneur/wrigleys-began-as-soap-know-when-to-pivot/

    Transport for Humans: https://www.amazon.com/Transport-Humans-Perspectives-Pete-Dyson/dp/1913019357

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



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    • Coda: coda.io/lenny

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    Brace yourselves for a deep dive into the heart of agility: learning at the speed of experimentation! Specifically, we'll explore the exciting realm of Experiment-driven development, a game-changer poised to reshape how teams approach learning and development. Don't forget, each episode this week complements the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo.

    Throughout this week, we've delved into five crucial topics that every Scrum Master should master, with each topic complementing a module in the Coach Your PO e-course. Today's focus is on The spectrum of experimentation—a concept that promises to revolutionize the way teams learn and evolve.

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    • Usability Tests: Quick assessments of user interaction.

    • Paper Prototype Sales: A creative experiment—sell the paper version of the app to gauge interest.

    On the Day or 24-Hour Scale:

    • All of the Above: Intensify by including more interviews or tests.

    • Customer Surveys: Quick insights if you have a means to reach your audience.

    • Sales Calls with Existing Customers: Conduct a "sales pitch experiment" to validate core adoption/sales hypotheses.

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    • Landing Page Tests: Experiment with different landing page variations.

    • Email List Tests: Leverage existing mailing lists for experiments.

    • Podcast Episodes and YouTube Videos: Engage with a wider audience.

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    About Vasco Duarte

    Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.