employee satisfaction

In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the team. Kortney offers practical solutions, emphasizing open communication, focusing on quality over quantity, and doubling down on coaching and development. With empathy and hands-on coaching, the team can hit their targets while maintaining morale. Tune in for valuable insights on balancing the demands of upper management and the well-being of your team.

🎙️Dive into the world of global hiring and remote work with Jessica Zeba-Snow, Head of Remote Operations and Culture at Skillable, in an exciting episode of Default Global.

🌏 With her background in public health, Jessica unravels how her unique career trajectory has shaped her approach to fostering a globally inclusive culture and operational prowess at Skillable.

💼 Learn about the creative strategies Skillable has adopted to ensure effective communication, promote high collaboration, and maintain a cohesive work environment among teams scattered across the globe. Get insider tips on how to navigate cultural differences and time zone challenges, and discover how Skillable uses AI to boost productivity and provide valuable insights.

Jessica also shares her thoughts on emerging trends in the remote workspace and offers invaluable advice for leaders considering going global or refining their remote work strategies.

🔊 Tune in to this stirring and enlightening episode as we delve into the ever-evolving remote work landscape and the exciting world of Skillable.

Jessica Zeba-Snow on LinkedIn: https://www.linkedin.com/in/jessica-zeba-snow-a85460107/
Episode on YouTube: https://youtu.be/OFIYfr-gXg0

Default Global Website: https://gogloby.io/podcast/
Youtube Channel: https://www.youtube.com/channel/UCM9SzxOhqqjOckcVG7XYKFA
Default Global LinkedIn: https://www.linkedin.com/company/default-global/
Vit Koval, Host Linkedin: https://www.linkedin.com/in/vitalykoval/

It’s no secret that hiring has changed over the past few years and it’s harder to hire now than ever before. Or is it…

In this solo episode, I break down the challenges small businesses are facing when it comes to hiring (including a shifting power dynamic) and discuss the rise of the “belief-driven employee” and what employees really want.

In a world where it seems like “nobody wants to work anymore,” I bust common myths and share real, actionable hiring strategies that are working today for clients all across the country.

Contrary to popular belief, today’s employees aren’t lazy or unmotivated, they just have a different values-system and their wants and needs are changing. 

As employers, it’s our responsibility to listen to those wants and needs and design our company cultures and work opportunities to meet them if we want to stay competitive and be able to hire the best of the best.

I wrap up the episode by going into detail about the essential hiring foundations you must have in order to connect with the right candidates and compel them to join your team.

If you’ve been frustrated with the hiring process lately and are feeling less-than-thrilled with the candidates you’ve been interviewing, this episode is for you!

In this episode, you’ll discover:

• Insights into the challenges small businesses are currently facing when it comes to hiring
• The shifting power dynamic in hiring and how to navigate it as a small business owner
• The rise of the “belief-driven employee” – what employees really want
• Strategies to adapt to evolving employee needs and expectations, without breaking the bank or your business
• Essential elements for building a strong team from the start

Mentioned in This Episode: 

• TIR Ep. 13: Growing Your Team with Intention
• TIR Ep. 16: Strengthen Your Team Culture: How to Become Conflict Capable with Anna Nielsen 
• TIR Ep. 20: Creating a Healthy Team Culture: Tips from Functional and Integrative Dietitian Amber Gourley
• Website: www.sprouthr.co 
• Instagram: www.instagram.com/sprouthr.co
• Facebook: www.facebook.com/sprouthr.co
• LinkedIn: www.linkedin.com/in/ashleyncox 
• Book a Free Call: www.sprouthr.co/call 

Gear up to uncover the intricacies of digital customer experience transformation in the Pharmacy sector with our esteemed guest, Maria Yazdi, Head of Customer Service at Apotek Hjärtat. This episode promises to demystify the confluence of digital and physical realms as Maria, who brings an intriguing blend of competitive swimming background into leadership, emphasizes on omnichannel experience. We'll hear about her endeavors to establish emotional safety and open communication in the workplace and her focus on delivering a consistent experience to customers, whether they interact with the pharmacy in person or online.

We will also journey through the significant role of employee engagement in elevating customer satisfaction. Maria shares her successful strategy of dual roles for employees, attributing to clear ownership and commitment in e-commerce and in-store channels. She will reveal her journey of restructuring the customer service team, which led to reduced queue times and enhanced employee satisfaction. The episode is topped with Maria's inspiring mantra of "there are no problems, only solutions," and the empowering effect of treating employees as equals. By the time we conclude, you’ll see how valuing employees can lead to better customer engagement. So, tune in, absorb, and come away with actionable strategies for creating a top-notch digital customer experience. Don't forget to share and subscribe for more insightful episodes!

Highlights:

(13:34 - 15:54) Growing With an Omnichannel Approach

(20:15 - 21:13) Customer Service Empowerment and Appreciation

(27:22 - 29:16) Career Restart

https://www.giosg.com/podcast

Your feedback matters to us, so feel free to leave your comments and suggestions. If you enjoyed this episode you enjoyed, please subscribe episode, to our podcast and share it consider leaving us a review with your network. Stay tuned by subscribing to our podcast. 

Remember for more interesting conversations on digital, your feedback helps us deliver the content you transform, customer service, and want to hear. Stay tuned leadership. Until next time! 
 

Looking to enhance workplace harmony and infuse JOY into conflict? Look no further! In this enlightening episode, we delve into the art of adding JOY to conflict at work. With practical strategies and expert advice, you'll discover how to transform tense situations into opportunities for growth and collaboration. By embodying a positive mindset and embracing open communication, you can navigate conflicts with ease, fostering a happier and more productive work environment. So, join us now and bring a harmonious touch to your workplace interactions! For more valuable insights and tips on conflict resolution, subscribe to our channel and stay tuned for future episodes! Let's work together towards a more joyful and harmonious workplace.

If you prefer to watch, head on over to the addJOY YouTube Channel!

Be a #joyjawn and follow us on the socials and buy you some merch!

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As an early-stage founder, the decision to bootstrap or raise capital can make or break your business.

But don't worry, serial entrepreneur Dominic Mills has been there and has the answers you need to succeed.

We uncover the power of community, localism, and entrepreneurship as we follow Dominic's journey from exit to founding his latest startup, Yuup -  a marketplace that connects people with local experiences.

Key Takeaways

- Community as a Catalyst: Learn from Dominic's experience with 'Yuup' about the power of community in accelerating business growth

- Balancing Acts: Hear Dominic's take on the advantages and challenges of bootstrapping versus taking on external funding

- Leadership Mastery: Discover how to become an effective leader

Have questions about this episode? Ask our hosts, chat now via our website

Proudly sponsored by our wonderful partners:

National Protective Security Authority - NSPA: The Secure Innovation campaign helps you take steps to protect your business from hostile threats. Don’t leave it too late. Use the link to download the quick-start guide now:

NPSA.gov.uk/innovation

Hexa Finance: Hexa provides business finance to help you grow from start-up to success. To access your free consultation, simply go to:

hexafinance.co.uk/contact

Have questions about our podcast or an episode? Ask our hosts, chat now

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improve their profits.

His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

SHOW SUMMARY

In this episode of Selling From The Heart, Joey Coleman joins Larry Levine and Darrell Amy on the Selling From the Heart podcast to discuss the importance of building strong relationships with both customers and employees. He emphasizes the need to move from transactional to transformational relationships and shares insights from his research on the first 100 days of a customer's experience. Joey also highlights the connection between employee experience and customer experience, and offers practical strategies for improving both.

KEY TAKEAWAYS

• Building personal and emotional connections with customers is essential for transforming transactional relationships into transformational ones.
• The first 100 days of a customer's experience are crucial for establishing a strong foundation and reducing fear, doubt, and uncertainty.
• Handoffs between salespeople and account managers can be improved by ensuring clear communication and maintaining emotional connection.
• Employee experience is just as important as customer experience, and everyone in the organization plays a role in creating a positive work environment.
• Salespeople have the opportunity to improve employee experience by elevating the status of their colleagues and recognizing their contributions.

QUOTES

• "Selling from the heart is all about looking for the opportunities to not only identify, but develop and reinforce personal and emotional connection with the people we interact with." - Joey Coleman
• "When a human makes a purchase, their brain floods with dopamine. But almost as quickly as that dopamine floods their brain, it starts to recede, replaced by feelings of fear and doubt and uncertainty." - Joey Coleman
• "If the customer feels that the salesperson is still emotionally connected, is still involved, this can be something as simple as one of my favorite tools for handling this." - Joey Coleman
• "Happier employees equals happier customers. If your customers hate interacting with you, chances are your employees are going to hate coming to work." - Joey Coleman
• "We all play a role in employee experience. What's interesting is most of us have never thought about that." - Joey Coleman

Learn more about Joey Coleman:
LinkedIn: https://www.linkedin.com/in/joeycoleman1/

Learn more about Darrell and Larry: 

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/
Website: https://www.sellingfromtheheart.net/

Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.

Please visit BarnesandNobles.com to order your copy of the rerelease of the Selling from the Heart book. 

SUBSCRIBE to our YOUTUBE CHANNEL! 

https://www.youtube.com/c/sellingfromtheheart

Please visit WHY INSTITUTE:

https://whyinstitute.com/

Please go to WORK BETTER NOW:

https://www.workbetternow.com/

Click for your Daily Dose of Inspiration:

https://www.sellingfromtheheart.net/daily

Check out the 2023 Authentic Selling Challenge:

https://authenticsellingchallenge.com/

Get your Insiders Group FREE PASS here:

https://www.sellingfromtheheart.net/free-pass

Our guest on this week's episode is Jeannie Carpenter, senior director of global logistics at Jabil. Most supply chain managers aim to design their networks to be efficient at the lowest possible cost. But they also want to make good decisions that will help reduce their supply chain’s impact on the environment. Today's guest explains that those objectives don’t have to be mutually exclusive. 

New research is out that shows how company culture affects employee performance. A company's culture can drive productivity, innovation, and service, with three-quarters
of employees surveyed saying that workplace culture affects their ability to do their
best work. But what are the attributes these employees say defines a good company culture?

Global supply chain disruptions in the last three years have made it more difficult to source, manufacture, and assemble goods overseas and then ship them around the world for sale. For the American market, it makes business sense to make products domestically in the U.S., or at least closer to our neighborhood. But does our nation have the capacity and cost effectiveness to bring manufacturing back home?

CSCMP's Supply Chain Quarterly  also offers a podcast series called Supply Chain in the Fast Lane.  It is co-produced with the Council of Supply Chain Management Professionals.  The current series features Transportation Tech. Go to your favorite podcast platform to subscribe and to listen to past and future episodes.


Articles and resources mentioned in this episode:

• Jabil
• U.S. manufacturing resurgence faces headwinds
• Get episode transcripts
• Visit Supply Chain Quarterly
• Listen to CSCMP and Supply Chain Quarterly's Supply Chain in the Fast Lane podcast
• Listen to Supply Chain Quarterly's Top 10 Supply Chain Threats podcast
• Send feedback about this podcast to podcast@dcvelocity.com

Podcast is sponsored by: nVision Global

Other links

• About DC VELOCITY
• Subscribe to DC VELOCITY
• Sign up for our FREE newsletters
• Advertise with DC VELOCITY
• Top 10 Supply Chain Management Podcasts

Want to supercharge your leadership skills and foster a more productive and happier team environment? This episode promises to equip you with strategies to adapt your leadership style to the evolving needs of your team and ensure they're performing at their best. We delve into the correlation between an employee's home life happiness and their productivity at work, and how as a leader, you play a crucial role in detecting and rectifying signs of a struggling team.

Imagine having a team where open communication isn't a hurdle, but a norm. We talk about how genuine conversations with employees can significantly enhance team dynamics and overall productivity. We'll help you spot the unofficial leaders within your team and leverage their insights to fine-tune your leadership style. We discuss the power of encouraging employees to express their ideas, resulting in a more cohesive team and better business outcomes. Lastly, we underline the importance of treating your team with respect and appreciation, fostering loyalty, and ultimately creating better products with faster turnaround times. Tune in, and let's create a work environment where everyone thrives!

Are you a leader who's confident in their style, or do you often question if your approach is the most effective? Stepping into this nuanced dialogue, we question the merits and detriments of authoritarian leadership, and the impact it can potentially have on not just the work environment, but also on individual employees. Drawing from our personal experiences in leadership roles, we delve into the possible pitfalls of a rigid leadership approach, and the critical importance of flexibility and adaptability.

Unravel the fascinating correlation between leadership style and employee productivity and happiness as we further our discussion. We bring to light the dark side of authoritarian leadership - the fear it instills, the mistrust it breeds, and the negative working environment it fosters. Listen in as we discuss how a leader can adapt their style to the team's needs and how recognizing when a leadership style is ineffective could be a game-changer. All this and more as we explore the profound impact leadership styles have on an organization's overall health and productivity. Infused with intriguing discussions and insightful observations, this is one conversation you won't want to miss!

Don't get to the end of this year wishing you had taken action to change your business and your life.
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David and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.

Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.

Topics discussed: 

00:04:50 Chrysler tech turned shop owner after bankruptcy.
00:09:11 Career change, business growth, property purchase plans.
00:12:36 Staff turnover and burnout lead to challenges.
00:19:17 Ignorance and lack of care led to business failure.
00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.
00:32:44 We Need to focus on inspections for business success.
00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.
00:47:09 Employee discovers missing money and misunderstands P&L.
00:52:00 Losing focus led to business decline and termination.
00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.
01:02:04 Rebuilding, money, teaching sales, helping others.
01:07:44 Financial freedom achieved through a supportive team.
01:15:07 They changed the industry, overcoming toxicity.
01:21:51 Stability and clear expectations lead to success.
01:24:01 Appreciation for everyone's presence.

Employee burnout, also known as workplace burnout, is a serious problem that not only impacts individuals, but also has negative consequences for organizations. 

In today's episode I highlight how workplace burnout is affecting people and organizations, and share some practical strategies to reduce the overwhelm, stress, and anxiety that can lead to employee burnout.

Prioritizing health, job satisfaction, and productivity is a team effort, that can start with you.

******
Please share this episode with a friend or colleague who may benefit from these practical tips. 

Remember to subscribe and leave a review if you found this episode helpful.

>>>>>>>>>
I've created a workshop that teaches women simple, effective ways to reduce the overwhelm, stress, and anxiety that can lead to burnout. Email me for more information on how to bring this to your organization.

>>>>>>>>>
Learn how to feel in control of your life in just 6 weeks (without guilt or overwhelm).
Book a call to get started.

>>>Connect with me on LinkedIn
>>>Follow me on Instagram

Thank you for listening!
Learn more about Vera Ilnyckyj on her website practicalwisdomcoaching.ca

• Shane Stolp welcomes Joey Croce to Duluth, Minnesota.
• They celebrate Wescom's big announcement of becoming 100% employee-owned.
• Joey discusses the cultural differences between the Midwest and Carlsbad, New Mexico, where he works as Permian Operations President.
• Emphasis on instilling a sense of ownership and pride in employees and their common goal of working towards Energizing America.
• They highlight the company's growth and ability to attract talent, with people seeking job opportunities with Wescom.
• Joey shares the challenges of being a manager, including ensuring employee happiness and navigating tough conversations.
• Joey's daily work routine involves numerous phone calls and interacting with field workers to address their concerns.
• The episode provides valuable insights into the energy industry, company culture, and the rewards and difficulties of management.

We often think striving for perfection will make us better, that it will motivate us and provide a path towards our goals. In reality, perfectionism sets us up for failure and is a cause of burnout and imposter syndrome.

Instead of setting unrealistic standards for yourself and expecting the same from others,  modeling persistence over perfection is the best way to drive results and create a healthy culture for your team. 

That’s why I’m dedicating this episode to uncovering the truth about perfectionism, and giving you tips on how to be persistent over perfect.

Persistence not only leads to more success, but can have a huge impact on your confidence. So if you’re struggling in a new position or have a fear of failing, this episode will help you change your mindset and become a more effective leader.

Switching gears, we examine how to leverage failure for innovation, creativity, and fresh perspectives. You'll hear about building mental resilience, cultivating support systems, practicing self-care, and the crucial role of self-awareness. 

We'll guide you on taking a thorough inventory of your setbacks and transforming them into potent lessons. 

As we wrap up, we dissect the art of balancing persistence and perfectionism. 

The dialogue continues on our LinkedIn page - we'd love to hear your thoughts and experiences about this transformative journey from perfection to persistence.

Tune in now for all this and MORE!

TOPICS DISCUSSED IN THIS EPISODE:

• Perfection versus persistence
• The impact of striving for perfection
• What persistence really means
• Why persistence is better for business
• Steps to start modeling persistence as a leader
• How to shed the tendency towards perfectionism

Have questions beyond our discussion about how to become a powerhouse leader? Book a call with me and let’s talk! https://www.coachmebernadette.com/discoverycall

This episode was produced by Podcast Boutique https://www.podcastboutique.com

We often think striving for perfection will make us better, that it will motivate us and provide a path towards our goals. In reality, perfectionism sets us up for failure and is a cause of burnout and imposter syndrome.

Instead of setting unrealistic standards for yourself and expecting the same from others,  modeling persistence over perfection is the best way to drive results and create a healthy culture for your team. 

That’s why I’m dedicating this episode to uncovering the truth about perfectionism, and giving you tips on how to be persistent over perfect.

Persistence not only leads to more success, but can have a huge impact on your confidence. So if you’re struggling in a new position or have a fear of failing, this episode will help you change your mindset and become a more effective leader.

Switching gears, we examine how to leverage failure for innovation, creativity, and fresh perspectives. You'll hear about building mental resilience, cultivating support systems, practicing self-care, and the crucial role of self-awareness. 

We'll guide you on taking a thorough inventory of your setbacks and transforming them into potent lessons. 

As we wrap up, we dissect the art of balancing persistence and perfectionism. 

The dialogue continues on our LinkedIn page - we'd love to hear your thoughts and experiences about this transformative journey from perfection to persistence.

Tune in now for all this and MORE!

TOPICS DISCUSSED IN THIS EPISODE:

• Perfection versus persistence
• The impact of striving for perfection
• What persistence really means
• Why persistence is better for business
• Steps to start modeling persistence as a leader
• How to shed the tendency towards perfectionism

Have questions beyond our discussion about how to become a powerhouse leader? Book a call with me and let’s talk! https://www.coachmebernadette.com/discoverycall

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Heather E McGowan, Future-of-work strategist, keynote speaker, thought leader, researcher, and author, shares insights from The Empathy Advantage. After 1000 days of pandemic behavior change, the relationship between individuals and organizations has fundamentally transformed. Learn how to adapt to this new dynamic, balancing both employee satisfaction and company performance. The pathway to navigate and lead this workforce through rising uncertainty is to nurture your– empathy. Called "the most important book on management for the post-Covid era," The Empathy Advantage was identified as one of the "must-read" books from the Next Big Ideas Book Club before its launch in March 2023.

Listen and subscribe on Apple Podcasts, Spotify, Google Podcasts, and Stitcher.

Website | Facebook | Twitter | Instagram | LinkedIn

About Business Owners Radio:

Business Owners Radio is a podcast that brings you insights, inspiration, and actionable advice from successful entrepreneurs and business experts. Hosted by Shye Gilad and Craig Moen, our show aims to help you grow your business and achieve your goals. Join us every week for new episodes packed with valuable tips and resources.

Sponsorships:

Are you interested in sponsoring an episode of Business Owners Radio? Reach out to us at email to discuss advertising opportunities.

• Defining company culture means taking care of people around you and empowering employees to make decisions.
• Prioritizing the well-being of employees over the customer can create engaged employees who will take care of the customer.
• Balancing taking care of clients and employees is crucial in any business.
• Finding clients who align with the company's values is important.
• Communicating with employees is essential to show them that they are valued.
• Catering to individual employee needs can create a culture of engagement and connection within the workplace.
• Bringing someone outside of the normal leadership team to training and education opportunities can provide a different perspective and challenge the leadership team.
• Humanizing the leadership team can create opportunities for employees to connect with them on a personal level.
• Servant-style leadership and empowering employees to make decisions and come up with new ideas are essential.
• Self-managed teams and working together can enhance the company's culture.

Have you ever wonder yourself if you were happy at your workplace?
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