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    Crush Your Sales Goals in 2024, Presented by Pipedrive

    enMarch 01, 2024

    Podcast Summary

    • Mastering Sales: Mindset, Market, and ToolsAdopt a positive mindset, identify your target market, use bottom-up forecasting, visualize sales pipelines, stay organized with a CRM, leverage LinkedIn, and access a free 30-day trial of Pipedrive to achieve sales abundance.

      Selling is a crucial skill for entrepreneurs and knowing how to sell effectively can help grow a business. In a recent webinar hosted by Young and Profiting, in partnership with Pipedrive, the importance of mastering sales was discussed. The webinar covered various aspects of selling, including getting in the right mindset, choosing the right market, hitting sales goals with bottom-up forecasting, visualizing sales pipelines, and using a CRM like Pipedrive to stay organized. Additionally, the webinar touched on using LinkedIn for business and avoiding being ghosted after sales efforts. For those interested in improving their sales skills, a free 30-day trial of Pipedrive is recommended, which can be accessed through the link provided in the show notes. Overall, the webinar emphasized that with the right approach and tools, sales abundance is possible in today's digital world.

    • Identify a specific target market with a clear problem and buying powerFocus on a market with significant pain or frustration, and ensure they can afford your solution to generate sales and grow your business

      To generate sales and grow your business, focus on identifying and serving a specific target market with a clear problem that they're willing and able to pay to solve. Don't try to create demand, but instead, channel it by understanding what people want and need. A starving crowd, or a large group of people with a strong desire or need for your product or service, is the key to successful sales. To identify your niche, look for a market with significant pain or frustration, and ensure they have the buying power to afford your offer. Remember, your audience is a choice, so choose wisely. Don't be afraid to start over if you're not generating sales in your sleep. And always keep in mind that your target market should be easily identifiable and describe themselves in a consistent way. By focusing on these key components, you'll be able to channel demand and grow your business.

    • Targeting a niche audience and optimizing sales funnelsIdentifying a specific, growing audience and focusing on them can lead to effective marketing and sales efforts. Utilize lead magnets and mid-funnel engagement opportunities to attract and convert potential clients through a well-designed sales funnel. Experiment and track data to optimize sales funnels and hit revenue goals.

      Identifying and focusing on a specific, growing niche audience with identifiable markers is crucial for effective marketing and sales efforts. By creating and utilizing lead magnets and mid-funnel engagement opportunities, businesses can attract and convert potential clients through a well-designed sales funnel. A bottoms-up strategy, which involves experimentation and tracking data from the lead magnet to the sale, is essential for optimizing sales funnels and hitting revenue goals. Remember, sales is both an art and a volume game, and understanding the data behind each step of the process is key to success.

    • Analyzing sales funnel data for optimizationIdentify key driver metrics, track results, forecast future performance, and determine actions leading to desired outcomes for sales funnel optimization.

      Effectively analyzing your sales funnel data can help you optimize your marketing efforts and increase revenue. To do this, identify key driver metrics, such as clicks, calls, webinar attendees, and email sign-ups, and track their associated results. By analyzing past data and patterns, you can forecast future performance and determine which actions lead to desired outcomes. For example, if you want to make $35,000 in revenue from your masterclass, you may need to send 17,000 direct messages on social media to get 1700 clicks, 1000 registrants, and 584 attendees, resulting in 35 conversions. By understanding your sales funnel's results and rates, you can proactively identify opportunities and solve bottlenecks.

    • Using driver trees to set sales goalsAnalyzing past data helps determine specific actions to reach sales targets, focusing on top-performing sales funnels optimizes efforts, and setting up tracking systems takes time but provides clarity and control over sales pipeline.

      Using driver trees to set and prioritize sales goals can help businesses and sales teams increase efficiency and effectiveness. By analyzing past data, teams can determine the specific actions required to reach their targets, both at a team and individual level. This approach removes guesswork and empowers sales reps to focus on the right activities to hit their goals. Additionally, identifying and focusing on top-performing sales funnels allows teams to optimize their efforts and resources. When starting out, it may take some time and effort to set up the necessary tracking systems, but the benefits of gaining clarity and control over your sales pipeline are worth the investment. Don't let time, systems, processes, or ego hold you back from implementing this valuable strategy.

    • CRM for Sales OptimizationImplementing a CRM like Pipedrive streamlines sales process, improves team productivity, and leads to increased revenue through features like real-time sales data, automated follow-ups, and AI-powered insights.

      Optimizing your sales funnel is crucial for business growth, and having the right CRM system in place is essential for managing and tracking your sales process effectively. Pipedrive is a CRM specifically designed for salespeople that offers a visual, intuitive interface for organizing deals and automating repetitive tasks. With features like real-time sales data, automated follow-ups, and AI-powered insights, Pipedrive helps businesses close deals faster and assess team performance. Additionally, embracing automation can prevent deals from falling through the cracks and save time on administrative tasks. Overall, implementing a CRM like Pipedrive can streamline your sales process, improve team productivity, and ultimately lead to increased revenue.

    • Leverage LinkedIn for Service-Based BusinessesLinkedIn's highly educated and affluent audience makes it an ideal platform for entrepreneurs with service-based businesses to build trust, establish thought leadership, and generate sales.

      LinkedIn is an ideal platform for entrepreneurs, particularly those with service-based businesses. With over 135 million active users, 80% of whom are above the age of 25 and have jobs earning over $75,000 per year, LinkedIn offers a highly educated and affluent audience. This professional network is primed for sales conversations, as users actively seek out trustworthy and credible individuals and companies to solve their industry-related problems. By providing valuable educational content and sharing personal stories, entrepreneurs can build trust and establish themselves as thought leaders in their niche, ultimately leading to increased visibility, engagement, and potential sales.

    • Maximize LinkedIn impact with targeted keywords and personalized outreachTo effectively use LinkedIn for sales and brand building, prioritize keywords, differentiate yourself, and target your audience with personalized outreach.

      To effectively use LinkedIn for sales and brand building, it's essential to understand the platform's shifting priorities. LinkedIn now prioritizes keywords, relevancy, and education over broad, inspirational content. To maximize reach and engagement, identify and use keywords related to your business and target audience. Differentiate yourself in the market by showcasing your unique value proposition and expertise. Additionally, LinkedIn no longer penalizes linking to external websites, so feel free to share valuable content from other sources. To build relationships and make sales, determine your target audience using attribute-based and trigger-based methods. For large-scale outreach, use LinkedIn's advanced search features to find potential leads based on location, industry, company size, and keywords. Personalize your connection requests and DMs, and follow the "hook, help, ask" formula: hook their interest, help them with valuable content, and then make your sales pitch. By focusing on keywords, differentiation, and targeted outreach, you can effectively use LinkedIn to generate leads and build your brand.

    • Targeting strategies on LinkedIn: Attribute-based vs Trigger-basedEffectively target and engage with LinkedIn audience by using a combination of attribute-based and trigger-based targeting strategies. Identify common ground and leverage the law of likability to build connections and increase chances of successful interactions.

      On LinkedIn, you can effectively target and engage with your audience using both attribute-based and trigger-based methods. Attribute-based targeting allows you to find potential leads based on their demographic information and job titles. However, it does not guarantee that these individuals are active on LinkedIn. Trigger-based targeting, on the other hand, focuses on the actions and behaviors of users, making them more likely to engage with your content and respond to your messages. By identifying common ground and leveraging the law of likability, you can establish a connection and increase the chances of a successful interaction. Ultimately, a combination of these strategies can help you build a strong network and grow your business on LinkedIn.

    • Personalize LinkedIn invites with genuine interestPersonalize LinkedIn invites with genuine interest, engage in conversation, focus on offering value, and avoid being transactional to build meaningful relationships and potential business opportunities

      Building genuine connections on LinkedIn can lead to meaningful relationships and potential business opportunities. To make a strong first impression, personalize your invite notes by showing interest in their content, complimenting their expertise, and engaging in conversation about themselves. Once they accept your invitation, focus on what you can offer them of value, rather than making a direct sales pitch. Use lead gen tools and mid-funnel activities to continue the conversation off-platform and eventually make the sale. Remember, people are more likely to engage when they feel valued and appreciated, so avoid being transactional. By following these steps, you can effectively build your network and social currency on LinkedIn.

    • Creating a sense of scarcity, urgency, and social proof in salesUse language that emphasizes exclusivity and value to create scarcity. Build rapport and provide value before making the ask. Use social proof to build credibility. Set deadlines to create urgency and avoid giving people too much time to think.

      Effective sales involves creating a sense of scarcity, urgency, and social proof to encourage people to make quick decisions and buy from you. By making your offer seem exclusive and limited, you can tap into the human psychology of wanting what others can't have. Use language that emphasizes the value and exclusivity of your product or service, and don't be afraid to brag about your accomplishments and social proof. Remember to build rapport and provide value before making the ask, and set deadlines to create a sense of urgency. The longer you give people to think about it, the more likely they are to talk themselves out of making a purchase.

    • Maximizing Sales Effectiveness: Focus on Outcome, Value, and EmpathyFocusing on the desired outcome, delivering value, using empathy, and providing guarantees can make sales processes easier and more effective, ultimately leading to closed deals and long-term relationships.

      Focusing on the desired outcome and collapsing the time to achieve it, while providing high probability of results and demonstrating value, can help make the sales process easier and more effective. Using guarantees, empathy, and a customer-centric approach can also increase the chances of closing deals and building long-term relationships. Remember, people are more interested in what they will gain rather than the hard work involved or the price. By delivering more value than what is charged, you can create a win-win situation for both parties. Additionally, addressing unexpected ghosting in sales conversations with a breakup message or tactical empathy can help salvage deals and maintain a positive relationship.

    • Use a positive approach to business communicationsEnd interactions positively, offer free resources, ask no-oriented questions, and promote sponsors' trials to build trust and make others feel valued.

      Using a positive and non-pushy approach in your business communications can lead to better outcomes. This includes ending interactions on a positive note, offering free resources, and asking no-oriented questions. By appearing busy and in control, you can make potential clients feel they're missing out on something, increasing the likelihood of a response. No-oriented questions can also make the person feel in control and build trust. Remember, the goal is to make the other person feel valued and in the driver's seat, ultimately leading to a more successful interaction. Additionally, promoting sponsors' trials and using their software is a practical way to support the content creator and enhance your own business.

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    YAPClassic: Marshall Goldsmith, What I’ve Learned From 40 Years of Coaching the World’s Most Successful Business Executives

    YAPClassic: Marshall Goldsmith, What I’ve Learned From 40 Years of Coaching the World’s Most Successful Business Executives
    During COVID, Marshall Goldsmith spent several hours every weekend listening to successful people speak about their lives. From these sessions, he learned that even the highest achievers need help finding fulfillment. So, he wrote The Earned Life to address this need, drawing inspiration from Buddhism and his experience as an executive coach. In this episode, Marshall shares practical advice and exercises to help overachievers find personal fulfillment and live without regret. Dr. Marshall Goldsmith is the leading expert on leadership and coaching for behavioral change. He is also the author of several bestsellers, including Triggers and The Earned Life. In this episode, Hala and Marshall will discuss: - Marshall’s childhood and early years  - Marshall’s interpretation of Buddhism - How he uses his Buddhist philosophies in coaching  - The benefits and drawbacks of delayed gratification  - Impermanence and the ‘every breath’ paradigm  - Letting go of past successes - The definition of an earned life  - How regret and fulfillment are polar opposites  - Avoiding the big regrets - Why people don't live their own lives  - The three demands of living an earned life - And other topics…  Dr. Marshall Goldsmith is recognized as the leading expert on leadership and coaching for behavioral change. He has been named one of the top ten business thinkers in the world and the top-rated executive coach at the Thinkers50 ceremony in London since 2011. Marshall is the author of several Wall Street Journal and New York Times #1 bestsellers, including Triggers and What Got You Here Won’t Get You There, which is also the winner of the Harold Longman Award as Best Business Book of the Year. His newest book, The Earned Life: Lose Regret, Choose Fulfillment, was released in May 2022.  Connect with Marshall: Marshall’s Website: https://marshallgoldsmith.com/ Marshall’s LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/ Marshall’s Instagram: https://www.instagram.com/coachgoldsmith/ Marshall’s Twitter: https://twitter.com/coachgoldsmith Marshall’s Facebook: https://www.facebook.com/Marshall.Goldsmith.Library Marshall’s YouTube: https://www.youtube.com/channel/UCtvlM6xRUC_ErV_q1FgUgiA Resources Mentioned:  Marshall’s Book, The Earned Life: Lose Regret, Choose Fulfillment: https://www.amazon.com/Earned-Life-Regret-Choose-Fulfillment/dp/0593237277   YAP Episode 42, Become a Better Leader with Dr. Marshall Goldsmith: https://youngandprofiting.com/42-become-a-better-leader-with-dr-marshall-goldsmith/  Marshall’s New Yorker Profile, “The Better Boss”: https://www.newyorker.com/magazine/2002/04/22/the-better-boss  LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast’ for 30% off at yapmedia.io/course.    Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Indeed - Get a $75 job credit at indeed.com/profiting Industrious - Visit industriousoffice.com and use code PROFITING to get a free week of coworking when you take a tour!   LinkedIn Marketing Solutions - Get a $100 credit on your next campaign at linkedin.com/YAP Kajabi - Get a free 30-day trial to start your business at Kajabi.com/PROFITING Rakuten - Start all your shopping at rakuten.com or get the Rakuten app to start saving today!   More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media's Services - yapmedia.io/

    Shruti Joshi: Get Good With Money, Achieve Financial Zen With Personalized Financial Planning | E293

    Shruti Joshi: Get Good With Money, Achieve Financial Zen With Personalized Financial Planning | E293
    Shruti Joshi launched her company just before the COVID-19 pandemic, only to see it crumble. This setback, however, provided a window for her to take on a consulting role at Facet, where her entrepreneurial experiences set her up for success. Before long, she became the company’s COO and later, President. In this episode, Shruti discusses Facet’s mission to democratize financial wellness for millions of Americans and shares strategies for holistic financial planning. Shruti Joshi is the President and COO of Facet, a fintech company disrupting the financial wellness industry. She has been recognized as Wealth Solutions Report’s AAPI Innovator of the Year and one of the top women industry leaders of 2024. In this episode, Hala and Shruti will discuss: - Shruti’s background and early career - Her transition from investor to COO at Facet  - Limitations within the financial planning industry - Why entrepreneurs need professional financial advice - The holistic approach to financial planning - The results of Hala’s financial wellness quiz - How Facet is disrupting financial planning - The role of AI in financial planning - Actionable steps for financial wellness - The importance of fiduciaries for conflict-free advice - The subscription model vs. traditional financial planning fees - Why Certified Financial Planners are the industry gold standard  - And other topics…  Shruti Joshi is the President and COO of Facet, a leading fintech company revolutionizing financial planning with a subscription-based model. Before joining Facet, she founded a peer-to-peer recommendation service and held key roles at Verizon and Altman Solon. She is passionate about democratizing financial planning and making it accessible to everyone. Shruti has been recognized as Wealth Solutions Report’s AAPI Innovator of the Year and one of the top women industry leaders of 2024. A true globetrotter, Shruti has visited over 75 countries and is deeply interested in the psychology of wellness. Connect With Shruti: Shruti’s LinkedIn: https://www.linkedin.com/in/shruti-joshi-282369a/  Shruti’s Twitter: https://twitter.com/shruti_jo  Resources Mentioned: Facet Website: https://facet.com/   Financial Wellness Test: https://facet.com/profiting  LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast’ for 30% off at yapmedia.io/course.   Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Indeed - Get a $75 job credit at indeed.com/profiting Industrious - Visit industriousoffice.com and use code PROFITING to get a free week of coworking when you take a tour!   LinkedIn Marketing Solutions - Get a $100 credit on your next campaign at linkedin.com/YAP Kajabi - Get a free 30-day trial to start your business at Kajabi.com/PROFITING Rakuten - Start all your shopping at rakuten.com or get the Rakuten app to start saving today! More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media's Services - yapmedia.io/

    YAPClassic: Alex Hormozi, How To Make Offers So Good People Feel Stupid Saying No

    YAPClassic: Alex Hormozi, How To Make Offers So Good People Feel Stupid Saying No
    One of Alex Hormozi’s portfolio companies was underperforming, and he saw a clear solution—raise prices by 50%. Despite the CEO's resistance, which took nine calls to overcome, they implemented the price increase. The result? The business tripled its profit within three months. Alex knew the key to maximum profitability was delivering maximum value, a lesson he learned from his own mistakes. In this YAPClassic episode, Alex breaks down his value equation and shares strategies for creating irresistible offers. Alex Hormozi is an entrepreneur, philanthropist, and co-founder of Acquisition.com, a portfolio company overseeing multiple businesses. He is the bestselling author of $100M Offers, where he shares strategies for creating irresistible business proposals. In this episode, Hala and Alex will discuss: - Providing high value without cutting prices - Alex’s ‘value equation’ for crafting irresistible offers - The four key drivers of value in business - How to identify profitable markets - Strategies to scale your business rapidly - Focusing on high-return activities for maximum impact - Leveraging high-impact opportunities with minimal effort - Eliminating your side hustles to scale your main business - Techniques to attract and retain loyal customers - And other topics… Alex Hormozi is a first-generation Iranian-American entrepreneur, investor, and philanthropist. In 2013, he started his first brick-and-mortar business. Then, he transitioned from gym ownership to founding GymLaunch, a fitness business consultancy, which expanded to over 4,000 locations within four years. Alongside his wife, Leila, Alex bootstrapped three additional companies, which generated $120 million in sales. Then, the Hormozis founded Acquisition.com through which they manage a portfolio of bootstrapped companies. Alex is the bestselling author of $100M Offers, where he shares strategies for creating irresistible business proposals. He is also the host of The Game podcast.  Connect with Alex: Alex’s Website: https://www.acquisition.com/bio-alex Alex’s LinkedIn: https://www.linkedin.com/in/alexanderhormozi/ Alex’s Twitter: https://twitter.com/AlexHormozi Alex’s Instagram: https://www.instagram.com/hormozi/ Alex’s Facebook: https://www.facebook.com/ahormozi Resources Mentioned: Alex’s Book, $100M Offers: How To Make Offers So Good People Feel Stupid Saying No: https://www.amazon.com/100M-Offers-People-Stupid-Saying/dp/1737475715 YAPClassic: Robert Greene on Decoding the Laws of Human Nature: https://youngandprofiting.com/yapclassic-decoding-the-laws-of-human-nature-with-robert-greene/   LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast’ for 30% off at yapmedia.io/course. Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Indeed - Get a $75 job credit at indeed.com/profiting. Yahoo Finance - For comprehensive financial news and analysis, visit YahooFinance.com Kajabi - Get a free 30-day trial to start your business at Kajabi.com/PROFITING LinkedIn Marketing Solutions - Get a $100 credit on your next campaign at linkedin.com/YAP Industrious - Visit industriousoffice.com and use code PROFITING to get a free week of coworking when you take a tour!   More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media's Services - yapmedia.io/

    Julie Solomon: How To Make Money On Instagram In 2024, Even With A Small Audience | E292

    Julie Solomon: How To Make Money On Instagram In 2024, Even With A  Small Audience | E292
    Despite her introversion, Julie Solomon thrives on Instagram. She has successfully monetized her influence and built a reputation as one of the top thought leaders in influence marketing. In this episode, Julie shares her best strategies for growing your brand and monetizing your influence online. She also touches on masterminds and the Instagram algorithm. Julie Solomon is an influencer, branding expert, and coach passionate about helping entrepreneurs grow their audience. She is the host of The Influencer Podcast and the author of Get What You Want. In this episode, Hala and Julie will discuss: - Julie’s approach to balancing privacy and influence - Succeeding as an introverted influencer - Essential Instagram content to create right now - Why you must focus on value-based content - Proven strategies for building authority online - Overcoming fear in content creation - Monetizing a small following - Why every entrepreneur needs a mastermind - DM automation for driving sales - Effective methods for boosting engagement on Instagram - How to make your brand messaging magnetic - Maximizing Instagram Stories for conversion - And other topics…  Julie Solomon is a visibility, brand strategy, and brand deal coach, helping entrepreneurs and creators elevate their visibility and impact. She is the host of the top-rated The Influencer Podcast, providing real-time coaching and business growth insights to millions of listeners worldwide. She is also the author of the bestselling book, Get What You Want. She has been featured in Forbes, Entrepreneur, and Business Insider. She has also been named among the top 100 leaders in influence marketing by Influence Co.  Connect With Julie: Julie’s Website: https://juliesolomon.net/  Julie’s LinkedIn: https://www.linkedin.com/in/julie-solomon-375127133  Julie’s Twitter: https://twitter.com/JulsSolomon  Julie’s Instagram: https://www.instagram.com/julssolomon/  Julie’s Facebook: https://www.facebook.com/JulsSolomon/  Julie’s YouTube: https://www.youtube.com/c/juliesolomontv  Julie’s Podcast, The Influencer Podcast: https://podcasts.apple.com/us/podcast/the-influencer-podcast/id1229401800?mt=2  Resources Mentioned: The Revenue Growth Lab: https://juliesolomon.net/profiting   LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast’ for 30% off at yapmedia.io/course.   Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Indeed - Get a $75 job credit at indeed.com/profiting. Yahoo Finance - For comprehensive financial news and analysis, visit YahooFinance.com Kajabi - Get a free 30-day trial to start your business at Kajabi.com/PROFITING LinkedIn Marketing Solutions - Get a $100 credit on your next campaign at linkedin.com/YAP Industrious - Visit industriousoffice.com and use code PROFITING to get a free week of coworking when you take a tour!    More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media's Services - yapmedia.io/

    Related Episodes

    How Marketing Automation Can Cut Your Workload in Half In Your Business

    How Marketing Automation Can Cut Your Workload in Half In Your Business

    I’ve done this before and many business owners have too.  There’s a stack of Post-It notes that are keeping track of the lifeblood of your business.  Can’t see any problems with that, right?

     

    Wrong.

     

    While Post-It's business is a huge empire, the chances of anyone else’s business building to that level on Post-It's is just not likely going to happen.

     

    There’s various good business practices that all businesses should implement regardless of their size.  One of those things is to automate the pieces of your business that you repeat day after day.  

     

    Using marketing automation in your business can cut your workload in half.  Just the right amount of automation in your business can help you with your lead generation, email marketing, customer retention… basically every element of your business.

     

    By having the systems, processes, and people in place in your business you can save time with the automation and duplication needed for business growth.  This will also allow you more time to work and focus on the pieces of your business that need your expertise.

     

    In this podcast you’re going to learn a better and more efficient way using: 

     

    • CRM: Customer Relationship Management
    • Calendly
    • Sales Funnel
    • Email Marketing Software


    _______________

    Download My Top 5 Favorite Closing Questions Workbook Here : https://jeremykenerson.com/my-top-5-favorite-closing-questions-workbook/

    Marketing Automation

    Marketing Automation

    Marketing Automation - a series of processes to take a lead on a journey, bringing them in with lead magnet, advertising to the targeted market through platforms like facebook to convert the leads into paying customers. You can also use the same process to take existing paying customers and increase their purchasing.

    http://infusionsoft.force.com/analytics?PartnerId=001j000000w2Yho&AffiliateCode=a68624&CampaignId=701j0000001mlwy&TrackingLinkId=a1Bj0000002JwCz&Link_Posted_By__c=005j000000FimzD

    alex@profitsystemssolutions.com

    Take the time to define the journey from not knowing who you are or what you do to paying customer or even recurring paying customer.

    Attraction- lead magnet

    Through testing you can identify your target market and discern how they would like to be marketed to. After harnessing that data you can use it to market accurately to your cold leads turning them into customers.

    Ethical bribe- is something that a business offers you in return for your contact information (usually name and email).

    Add to Blog Post a Lead Magnet so you are giving your customers credible information and therefore look to you as a source of information and they are more likely to give their contact information

    It’s important to set expectations to your clients so they know how much and what kind of information they will be sending.

    Traffic- There are two types of traffic to consider

                     1.) Traffic you rent - When you pay to run advertisements, whether it is through google ads, facebook ads, or some other kind of platform

                      2.) Traffic you own - information gained when clients opt in

    The importance of testing- Good marketers are good testers

      It is important to test your target market and see what kind of advertising platforms reach them the best for example youtube vs facebook vs google advertising. Once you find out what kind of advertising works best for your company it is important to begin automating the processes.

    Test different lead magnets for different goals and and segment them out automatically and use your automation software  to put them in different sequences, which are a series of actions, mostly emails, a client will come in and the company will plan out when they will receive emails, postcards, reminders, or actions. Moving them through the customer journey might not be able to be completely automated, they might need to still interact with a live person, such as chat box.

    Using Infusionsoft or some kind of automation software or tools to initiate conversation is extremely useful especially to brick and mortar businesses.

    A lot of times people don’t want to give their email and don’t want to call the business they would much rather interact through Facebook messenger and you can’t be on Facebook 24/7 so it is important to install some kind of chat box or auto response to let the client know that you are still there for them and some extra steps that the client can take.

    According to digital marketer websites that are using chat box or some kind of chat feature are converting 56% better than ones that do not have that feature.

    People are getting on average 147 emails a day and clients are therefore looking for other ways to get in touch with companies.

    It is important to track your customer's journey through the automation process on every platform that you use to customize the conversation to fit each customer.

    You can even use automation to minimize how many refunds and cancellations your company incurs.

    Using different platforms to rent traffic to bring them into a funnel that will create different sequences to have cold traffic travel into recurring customers, all that can be done with one or more software platforms.

    Most web sites or content creation tools will have landing page tools for you to be able to integrate into your automation software.

    AutoResponder- a program that automatically generates a set response to all messages sent to a particular email address, messenger system, or phone number.

    Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.

    Sender Score- a score that email providers provide to email service providers such as mailchimp that says how engaged your consumers are and how safe your emails are.

    Automation has to come with discipline because overdoing it leads to losing leads.

    High click through rates - the percentage of people visiting a web page who access a hypertext link to a particular advertisement.

    Open Rate- How many people open the emails that you send. If you send out 100 emails and only 2 open the email your open rate is 2%.

    Be Careful when you are buying email lists. Make sure that you are getting leads for your target market and not dead leads.

    Set email expectations so your customers know how often you will be sending them emails.

    List Hygiene- taking people who report spam, hard bounces, or opt-outs off of your list

    Good list hygiene is a key best practice for any email program. You must get rid of invalid, non-responsive and duplicate email addresses every chance you get.

    Infusionsoft  is known as one of the leading sales and marketing solutions for those who need both marketing automation and help with end-to-end sales." "Infusionsoft is the gold standard for small businesses needing a sales and marketing solution.”

    There are also industry specific CRMs

    Plus This works with Infusionsoft to automate customer journey customization. In this example pulling contacts at certain stages in the journey and automatically adding them to Facebook audiences., Therefore if your target market is married women in their 30’s this will allow you to reach those people. It will take all questions out of reaching your target market.

    Campaign- the over arching term for your set of sequences  in your customer journey

    Lead - Suspect - Prospect - Customer

    OODA LOOP- refers to the decision cycle of observe, orient, decide, and act

    Never set your sequence and walk away, keep your product cycles short, and OODA LOOP the process.

     

    EP6: SUMEclientes.com: Creador de Landing Pages con CRM y Email Marketing para tu Negocio

    EP6: SUMEclientes.com: Creador de Landing Pages con CRM y Email Marketing para tu Negocio
    Sume Clientes fue creado por Victor Safie y puedes escuchar la entrevista en el episodio 19 en el podcast de SoftwareComoServicio.com Con esta herramienta puedes tener un CRM, Email Marketing, Creador de sitio web que puedes usar con tu propio nombre de dominio .com .net .org y más. Es una herramienta hecha en latinoamérica y totalmente en español y con soporte en tu idioma. Ve la entrevista que tuve con Victor. No te pierdas Apps Para Emprendedores y recibe las apps en tu Email. Envía un email en blanco a recibe@AppsParaEmprendedores.com suscribirte hoy. https://softwarecomoservicio.com/ep19-sumeclientes-com-creador-de-landing-pages-con-crm-y-email-marketing-para-tu-negocio/

    Alain Bouveret, Eloquant: "A customer relationship must be fast, easy and efficient

    Alain Bouveret, Eloquant: "A customer relationship must be fast, easy and efficient

    The relationship between a brand and its customers has evolved considerably in recent years. And as you all know; the digital era has further accentuated the need for a brand to participate in an active discussion rather than a passive one.

    As a company specialized in customer relations, Eloquant decided for its 20th anniversary to do a study and look at the customer-brand interactions. To talk about the results of this survey, my guest is Alain Bouveret, General Manager of Eloquant.

    Together, we discuss among other things about : 

    • What are actual consumers' expectations when it comes to customer relationship, 
    • how brands should converse with clients, 
    • which channels are the best ones? 
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    How Successful Retailers Win in Endless Disruption

    How Successful Retailers Win in Endless Disruption

    Organizations do not have the luxury of focusing solely on operations these days. Over the past decade, retail as an industry has changed. To survive, retailers must put the customer at the center of everything they do. 

    That said, not everyone believes it yet. 

     

    Not so long ago, I was having a conversation in the C-Suite of a company about Customer Experience. Unfortunately, this company was not into the idea of putting the customer at the center of everything they do. Now, I won’t tell you the name of the company, but I will tell you that when I read the room, I had an image of what it must have been like in the room when Blockbuster decided not to buy Netflix because “streaming is never going to catch on.”

    Don’t just take my word for it. Take Professor Barbara Kahn’s from the Wharton School at the University of Pennsylvania. As a guest on our recent podcast, she spoke about how retailers are winning in today’s hypercompetitive retail market. (Spoiler alert: their strategy is built around the Customer Experience.)

    Professor Kahn co-hosts a weekly program on Sirius XM Channel 132 called “Marketing Matters,” and her new book, The Shopping Revolution: How successful retailers win customers in an era of endless disruption, discusses the chaotic world of retail. She shares the details of what worked and what didn’t when she had a front-row seat to witness it unfold as the director of the Patty and Jay H. Baker Retailing Center.

    When she was the director of the center, she spoke with a lot of retailers. She asked them to describe their idea of the perfect retailer. They mentioned a lot of operational details from products to managing inventory to optimizing the supply chain. While their definition included understanding products and building an attractive mix of wares that a customer wants, it didn’t mention the Customer Experience.

    Kahn decided to research her marketing library to see if there were any frameworks that were about customers, but to no avail. The frameworks she found were product and logistics-focused. 

    She wasn’t satisfied with these. So, she decided to write her own. The result was the Kahn Retailing Success Matrix, which she included in her book. http://whartonmagazine.com/issues/spring-2018/the-4-best-retail-business-strategies/#sthash.hob4hi4Z.ji6jXm2z.dpbs 

    This episode of our podcast explores how the Kahn Retailing Success Matrix can help you with your Customer Experience.

    Listen to the podcast in its entirety to learn more about how The Kahn Retailing Success Matrix could work for your Customer Experience.

     

    The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.  

    If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.

    To subscribe to The Intuitive Customer and never miss a podcast, please click here.